On this page you will find reviews on the company USA Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating USA Moving Group – 1.4 (calculated based on 42 reviews).
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Forgotten after my first deposit.
USA Moving Group was eager to get my business sounding professional and promising a pick up date, an estimated delivery date of roughly 10-14 days max, and an estimate that might be reduced depending a promised weight-scale receipt. After making my initial deposit I was handed over to a sub-contractor who was 3 days late picking up the goods and then took 25 more days to deliver them after making 16 calls with different promises each call. I never received a weight receipt. I attempted several times to reach my sales rep at USA Moving Group, leaving multiple message. Not a single call was returned.
This company sucks.
NEVER USE THIS COMPANY. They will rip you off. Many of our items including appliances were taken off inventory. We did add items and the company they contracted out, did not have room for all of our items, so many items were left behind for another company was hired to move. The move was so stressful and this company and the company they contracted out took thousands of dollars. BE AWARE. DO NOT USE THIS COMPANY.
Feeling scammed by USA movers.
DO NOT USE THESE MOVERS.Contacted USA movers and received an estimate from Dennis. On date of pick-up, movers showed up and immediately began saying that the estimate from Dennis was purposely low to get my business. Driver stated estimate would go up but couldn't tell me how much until they started loading items. After every item in house was wrapped and about to be loaded, driver issued new estimate which was $1900.00 higher. I began calling Dennis immediately, and 5 days later I can still not get an answer from anyone involved with company as to final price or when I will receive final weight of truck or date of delivery of my items. If they resolve this I will update my review, but as of now, I firmly believe I am being scammed by this company and would not recommend anyone do business with them.
Poor service.
Stay away from this company. Moving from Michigan to California. They had a company pick up my stuff and warehouse it untill they got a driver to take it to California. Problem is they never got any body to do that and my stuff is still in MI 22 days later and nobody in their company can give me any idea when my stuff will be delivered. Get someone else.
Definitely worth it.
I had USA Moving Group transport some furniture to Texas for me. The price was very reasonable and everything went well. It took about a week or so to get my items. It would have been quicker if I drove it myself with a Uhaul, but I've been down that road before and would rather have someone else do the work for me. The price for these guys to do everything was almost the same.The estimate was spot on. I made sure to tell them about every single item that I was moving to ensure that the pricing was accurate. IMO they did a great job and the guys even helped me bring some furniture to the curb that I was trashing.
Would not recommend.
I could not recommend this company , after they got my deposit trying to commucate with them was terrible . so I decided to not use them , now trying to get my deposit back is even worse . I have been trying to get in touch with them and no one will answer my e-mails or anything , looks like I will have to depute it with my credit card company.
Good Job Guys.
Moved some items down to my condo in Florida. They gave me a good price and everything went fine. Only issue is that I couldn't use my credit card for the entire payment. For some reason I must write more characters for the info to get submitted. I'm wrting a moving review, n ot a novel. :) Anyway nothing got damaged and they arrived within a week which was ok with me. Thanks everyone and I will use you next time.
Worst Movers Ever.
DO NOT USE THIS COMPANY. I am going to vent for a long time but in short summary: I was lied to, I was mislead, I was unfairly overcharged, my delivery was constantly delayed, and no one at the company seemed to care or want to help.Dennis the sales guy will say all the right things, and give you an estimate that is competitively low. Everything went wrong from there. Despite what they say, USA Moving is a broker, meaning they contract out your move to another company. The reason this is bad, is as your move happens, it is extremely difficult to get help because you are dealing with two companies. USA moving is no longer really involved in your move, and you have already paid them most of the money, so they have no reason to help you.The company they contracted gave me a 4-6 pm pickup window and showed up at 10 pm. The guy looked at my stuff and immediately upped my estimate 500 lbs ($400) but assured me everything would be weighed and if it was less than that it would be adjusted. DON'T AGREE TO THEM UPPING YOUR ORIGINAL ESTIMATE! If your move ends up weighing more, they can adjust it then. We were also promised certified weight tickets. We tried for weeks to get these, and the best we got was unmarked, undated, and with no location tickets emailed that claimed my stuff was 4000 lbs. (Original estimate 2100 and based on a generous calculation no way my stuff was more than 2500). Basically I believe my stuff was never weighed. You are entitled to a "re-weigh" but they threaten you that you will have to pay if it is over the original estimate, and by the time my stuff finally arrived I had no desire to delay it anymore with going to a weigh station. Delivery: my delivery date was delayed at least 5 times, and every time I had to call to find this out. You sign a paper that says it could take up to a month to be delivered, and I understand that it basically depends on when my small shipment can be fit onto a large truck. What was frustrating was all the false promises, with no follow through. The operations and customer service people would assure me something would happen and even "guarantee" it would be delivered by a certain day. The problem is since the move is being handled by another company, USA Moving really has no idea when it will show up. Contacting the contracted company was equally frustrating, because they could never find record of me since I booked through USA.I think most moving companies are tough to deal with, but I would suggest using one who handles your move directly. Easier to deal with and more accountable. I personally usually skip over the really scathing reviews thinking ok that person had a bad experience and is just being whiny.. well here I am being that whiny person.
Terrible experience! USAMoving is unprofessional!
Extrmely poor experience. Sales people were unhelpful and gave me false information multiple times. The movers on either end were extrmely unprofessional and the delivery guys left me a whole in my apartment complex the size of a basketball. The sales people are uninvolved after the contract is signed, leaving you at the complete mercy of the mover sceduler and moving teams. I dd not trust the cost estimates at anu point and each group I asked questions to gave me different answers. Overall, worst experience and I will not be returning my business. Do yourself a favor and go another route!
USA Moving Group SUCKS.
I made my reservation 3 months in advance. Like the last review all they do is call call call till you pay your first deposit then you never hear from them again. I gave them a 3 day time frame to get my stuff. On the last day to get my stuff they said they couldn't make it, that they promise to come the next day in the morning. Later that day they changed it to the afternoon. Later that day they call back and say their phone isn't holding a charge and could they send one to my apartment. The next day comes and they never showed up. I had to move all my stuff myself. I still haven't received a refund for my deposit.
Please Please Choose Another Company.
This has absolutely been the worst company and worst experience for moving. There is a handful of ppl in customer service and they act nonchalant about your business. Received most of my items except one. For the past three weeks they've been sayings it's on it's way. Admit you lost it and pay me. The sales ppl are liars. How does the price increase by $1200 at pick-up leaving you no choice unless you want to lose the dep. Beware they hire ppl off Craigslist to help the driver move. How is that right? No one ever responds to calls or emails. Please report to the bbb. Also I have someone else's items. What company doesn't care to retrieve it.
Long distance Move.
Salesman was very consistent in calling me and returning my phone calls until he got my deposit, then he disappeared. The "customer service" people who have followed up with me since have been unconcerned with my problems. The movers (who were nice) showed up 6 hours late, worked until 3 in the morning and left with approx. 5 hours of work left to do (according to them.) It is now 3 days later. We are closing on our house tomorrow and it is still full of 1/4 of our belongings and we are in temporary housing 4 hours away. This could really mess up the sale of our house. I do not trust this company.