Verlys Pro Moving Labor

22 Reviews: Add Review

1. If they break it they don't replace it even if they promise too!

   First off I am not a former employee who is mad at them. The reason I am stating that at the beginning is because when I was speaking to Christy in the office I told her I am seeing many bad reviews about the same situation I was experiencing. She asked me where I saw them (because they block you from their FaceBook page). I told her BBB and she stated those are former employees mad at them. I stated no I am not a former employee and I am stating the same thing.
   
   I hired them for an out of state move on a 2 bed apartment and garage. They only use 26ft trucks which are for 5 bedroom houses. I went with them because they stated their cost covered everything no hidden cost. Which it did.
   
   You have to pay half up front and the other half IN CASH when the move is complete and you would get a receipt right then once the money is turned over to the movers. I told Christy when I was booking the move I wasn't comfortable driving cross country with $1600 in cash and she stated it has to be that way. The owner has been burned before and wants cash. I said why can't I do a certified check and she stated no he wants cash. I stated they are guarantee by the bank still a no.
   
   I hired for a Sunday move at 2pm. On Monday before I receive a call if it can be rescheduled to Saturday at 2pm. I said let me see I had a lot going on that week and had things planned for Saturday. I was able to change everything so the move was moved. They ended up not showing up until 3:20pm but did let me know they were having truck problems. They asked if they could start on Sunday earlier than 2pm I stated yes so they were going to text at 8am to set up a time. We drove from 7pm arriving in at 4:30am I set an alarm at 8am and waited for their text. Nothing until 10:30am stated they over slept but will be there by 2pm. Again didn't get here until 3:30pm but did communicate they were running late.
   
   We went over where everything went and they unloaded the truck. I stayed out of their way which was a major mistake. My advise everything they pack you inspect it when it is coming off the truck. This will add more time which I was trying to be helpful since they had to drive 7 hours still and do another load to TN in the morning.
   
   After they left and my son came home he noticed his TV had a big crack going across the screen. He found his cord in a box and plugged it in to see if the screen was watchable and it wasn't. I immediately contacted John who moved us (I found out later he was the owner) and sent him pictures. He told me they should have told me to let the tvs sit for 24 hours before turning them on due to how cold the house was compared to the hot truck but they will cover a new tv. I told him no the crack was there before we plugged it in and thanked him for covering the tv. I asked about the receipt from the move because I didn't receive it yet and he said he will send it. The next day I checked in with him and he asked for pictures from the back of the tv with the serial number and model which I sent right away. A week went by and no receipt or update on the tv. I would check in and John would say he was sorry they were very busy but he would be in the office the next day and will take care of the receipt and the tv. Well the next day I did receive the receipt with an email asking me if I wanted them to purchase the tv and send it to me and I said yes and please send me the tracking number. Here it is now 3 months later and I am still waiting. . . I have tried calling, emailing and nothing. I should have kept the tip and bought a tv with it but it was too late. Remember this was the owner who promise to replace this!!

   

2. Untrustworthy.

   Hired them to move a refrigerator to my home and take the old refrigerator to my drive way. They came without proper tools, I shared my socket ranch set with them so they could remove the refrigerator doors, so it could fit through the door openings.
   
   After they finished the job, I paid them $175 moving fee plus $40 tip. They ended up stealing m socket ranch set too!
   
   I would not recommend these people since they are not trustworthy.

3. Awful Company.

   This was the worst experience I have ever had in moving. Every time I call I get a different person. Then I got a manager, christy who promised me I would not be charged. I was. Now she has no record of my move. Convenient. The jerk who was sent to my home destroyed a sewing table and did not tell me. He left furniture. Refused to stay over to finish. Scheduled for 3 movers, got 2. Charge the same. Argued with me as the homeowner then told me to call him following day and he would finish job for additional $275.
   
   This is a lying, unprofessional company who should not be in business. They ripped me off on the charges damage to my furniture some never made it on the truck. Do NOT use these losers. There are many people to have you move your things. Find someone else. I’m reporting them to the BBB and my bank for fraud.

4. They'll blow you off!!

   I booked the appointment weeks in advance. I received 2 confirmation calls the day prior. No one showed up. No one answered my dozen or so calls. No one responded to my voicemail or FB messages. They tried to get me to pre-pay with a credit card - seems like a big scam to me. Hire a real company.

5. Horrible service scammers.

   They changed the company to try and hide. They are scammers. I would give zero stars if I could. They took $1,000 from me and didn’t show up. Do not use them.

6. Happy Move.

   I can't speak highly enough about the movers that helped me load my storage pod. They were fast, friendly, professional, and thorough. They really went above and beyond and completed the job within the 2 hours allocated. I wouldn't hesitate to hire these guys in the future, Well done!

7. Scam Artists!! They’ll take your money and won’t show.

   DO NOT USE THIS COMPANY! I scheduled an out of state move from MI to IL. I paid my invoice in order to reserve the moving dates. The day before my move I tried to contact this company several times. I left several voicemails that weren't returned. I was sent a facebook message the day of my move stating the company temporarily closed down and I would be issued a refund in 7 to 10 business days. It has been nearly a month. The company has since changed their name from Verly’s Pro Moving Labor to Moving Labor Now and blocked me from their facebook page. I have filed complaints with the BBB and have an active dispute with my credit card company. None of my calls have been returned.
   
   I called the company today and they answered but when I discussed needing a refund the woman hung up on me and blocked my calls. I called from another number and she answered only to hang up when she realized it was me. Please share this and don't allow any one else to be scammed by this company.

8. Do Not Use Verlys.

   It is not very often that I post anything negative. But, given the multitude of damages and the lack of a professional response from Verlys Pro Moving Labor I feel compelled to warn all. Here’s the brief summary…
   
   Move scheduled over a month in advance for June 29th at 9am. Confirmed with them 1 week in advance.
   
   Truck, tools for furniture disassembly and shrink wrap were not provided, yet they said it would be. I had to scramble last minute to get a truck and we had to use our tools and labor to disassemble furniture. By the time we figured that out along with the mover’s arrival we did not start moving until 3 hours late at noon.
   
   The two movers they did send were nice guys, but by no stretch were they experienced “pro” movers. It was hot, they rushed and we have what you can see in the pictures. The employee said he was not scheduled to work and was called last minute, he then called his brother who did not work for Verlys to help him. Yet, when I called with concern she told me I had two of their most experienced movers. 1 year of experience for one and 1 day for the other. So that is your most experienced?
   
   To top that off, because they were not even supposed to work they had to leave by 6PM, guess when the appliances were put on the truck – yep we had to unload those ourselves.
   
   So back to the pictures… Several pieces of furniture damaged, holes in walls that were just painted and deep scratches in the hardwood floors. Conservative estimate: $5-6K worth of damage. Would John Verly the owner call to even discuss after several requests through his so called manager, no they would not. Instead, tried to play victim that I only paid the labor and not the remainder of their fee.
   
   In my opinion, Verlys Pro Moving Labor who operates under cash only with no agreement or contract has done so because it is NOT a legitimate moving service as portrayed on Facebook. To further that, they are most likely fully aware that if they were to operate in a legitimate manner they would be opening themselves for being liable for situations like ours.
   
   Moral of the story – DO NOT use Verlys Pro Moving Labor.

   

9. Verlys Pro Moving.

   Zack, Sergio, and Dalton did a great job moving items for us. They were quick and efficient, and we would recommend them for any moving needs.

10. Best move in my life.

    This was the best Move of my Life. These young gentlemen that came to our house was so courteous and sweet. I felt very comfortable and WOW did they know how to wrap all our furniture and load our 26ft truck. After over 1,000 miles nothing moved even a inch. These guys was great! I hope I never have to move again but if I do these are the guys!! I recommend this company to everyone who wants the best move of there LIFE!

11. Ran card Illegally - Double Charge.

    You charged me $800 for a service that I paid for almost 6 months ago now your not answering any calls or emails.You ran my card illegally.

12. Great service and courteous movers.

    Very prompt on moving day and got a call from company the day before our move to confirm one more time. The Movers Ryan and Dave we very courteous and friendly toward us and our family. They took great care of our furniture and our house on moving day. From start to finish they was all hustle up and down the stairs. What a great moving crew and we do recommend them to family and friends of ours. If we ever move again will use these guys ( we hope we don't have too again though ) but if we do we are going to call Verlys Pro Moving Labor and ask for these guys for sure!! Great Job Guys!

13. Great Movers and Great Company!

    Great experience with the movers and the company for our move. We scheduled our move for August 15th but our closing got changed to August 18th and Verlys pro moving labor changed our moving date for the movers to arrive. Over all we had a very positive experience with the movers who was courteous, professional and knew how to get the job done very well and they was also very quick. We never thought our whole house of a 3 bedroom from loading to unloading would get done in 8 hours but they did just that. Our move only costed us $460.00 for the movers which was a great deal. They even set our beds back up and organized our furniture for us.I highly recommend them to friends and family and anyone else who is looking for great movers! P.S. ask for Brian and Zack they was Great!

14. Great Movers, very professional.

    Great service and movers from verlys pro moving labor. They took great care of our family and our furniture on a full service move from IL to indiana on March 20th 2016. From the very first phone call to day the movers arrived they was professional all the way from start to finish.
    
    We recommend these guys for any future moves for family and friends. They was very courteous and professional all the way till the end. We had alot of stuff and they made sure everything arrived nice and safe into our new location.
    
    Thank you again to the professional movers Dan and Travis that arrived and did our move.

15. Did not provide service paid for.

    I hired Verlys to move an eliptical machine from one house to the basement of another house. When they arrived at the new house, they insisted that the machine would not fit down the stairs unless it was unassembled. I hired another company for $157 to unassemble the machine and move it down the stairs. They moved it WITHOUT TAKING IT APART. Contacted Verlys who asked for proof. I sent them documentation from the second moving company and they ignored my emails. Also did minor damage to 2 pieces of furniture they moved and put a dent in a stair. Read reviews on Yelp and BBB before hiring.