Verlys Pro Moving Labor

22 Reviews: Add Review

1. Awesome Movers at a very low price! Great service!

   What a great moving exp we had with this company from the first phone call and with the friendly,courteous and Professional Movers that arrived at our house on the day of the move. We went with their full service option in which they provided the truck and movers to load and unload us from naperville,IL to joliet,IL. They did a great job in protecting our items and securing them in the truck. They put our beds and everything back together in the new house and rearranged our furniture to make our new place look great. We just had an overall great exp with these guys and company. We highly recommend them for movers@ http://www.verlyspromovinglabor.com is how we got in contact with them. Great movers. Great Company. Great Price.

2. Horrible DO NOT HIRE.

   Our experience with Verlys Pro Moving Labor was absolutely atrocious! We hired them for 2 hours with two movers to help move one piece of furniture that was too heavy and awkward for my Dad, Brother and I to move. I rented a Uhaul truck specifically for this piece of furniture and this day. They were supposed to show up to our house in Wheaton at 10am on Sunday September 28. At 9pm the night prior, they called to confirm the address and start time. On the 28th, at 10:30am they weren’t there yet. My mom (who hired them without looking at their reviews prior) called them, they never answered her call. My brother called and the lady picked up right away, once he identified who he was, the lady said they would be there in 30 minutes. At 11:30, still no call, no show. They wouldn’t pick up my brother’s calls or my mom’s calls. I called (pretending to be a new potential client with a last minute request for movers) she said that the movers were finishing loading a coach into a truck in Chicago and they could be at my house in 45minutes. I then identified who I was and that they were already supposed to be at my house an hour and a half ago, the lady immediately angrily scuffed at me and hung up on me without saying a word. She then stopped answering my calls as well. My dad called and the lady was unapologetic and said they’d be at my house in 30 minutes. At 12:45, still no call no show, we called from yet a different number and told them not to bother showing up that we’ll do it ourselves.
   
   It was a complete waste of half a day waiting for this company. They have by FAR the worst customer service I've evere encountered. My mom chose to hire them since they were $100 cheaper than their competition. But you get what you pay for I guess. We will NEVER hire these people again! Don’t waste your time, and don’t waste your money, I promise you it’s not worth it!!

3. Horrible!

   Absolutely awful experience. When my movers did not show up at noon as reserved, no one called to inform me that they would be late. Trying to get an answer from the company was a nightmare, they didn't know where the movers were or what was going on. The woman at the headquarters was rude, unapologetic, and screened my phone calls since I kept calling trying to figure out what was going on. When I finally called from my boyfriends phone she picked up and still didn't know what was going on. The movers finally showed up five and a half hours late, explaining that the headquarters was a mess because the owner is currently in jail. And the guy said he didn't call because he just bought an $850 phone, " which he didn't want to break on a job" which apparently is a good reason not to call your customers. Due to the lack of communication and the movers showing up five and a half hours late, I was forced to rent my rental truck an extra day. When I asked the lady at headquarters about reimbursement, she said it was not their fault and threatened not to send the movers unless I paid up on the spot. She said she would talk to the manager and get back with me. She actually lied to me by saying she would talk with the manager, who the mover later told me was in jail every weekend for writing an ATV off his property.
   
   They also broke one of my kitchen table chairs and scratched up the table badly. When it came time to pay I explained to the movers that I had given my credit card number to the owner. The woman from the headquarters called me again and was very threatening. I explained to her that I had given my card to the gentleman who I made the reservation with, but she continued. I ended up giving the two movers cash, making them both sign and witness on a piece of paper that I paid in cash.
   
   I still have yet to be reimbursed for the extra rental day on my truck. Worst moving experience ever, I will never use them again and will adamantly recommend against using them to everyone I know.

4. Great Movers at a Great price real Professional Movers!

   Very Professional Movers and they completed my move start to finish within 5 hours time frame. It really was a big bang for the buck. I hired them through the movinghelp website and total move was only $270.00 bucks wow it was well worth it and I will recommend to friends and family for sure. Tom and Beau really went out of their way and they was so kind and Professional just made my move very easy and stress free. They was like one of the family from start to finish and they even set up our beds and dining room table for us also which was a big plus for us. I left a review on movinghelp also but think they deserve a 5 star review here also. So once again great service and I totally recommend these guys and you should ask for Tom and Beau they was awesome movers!

5. Worst Company Ever! Do NOT use!!

   I would give this company ZERO stars if it let me! I am moving stuff into a storage unit and needed help moving my furniture and a few heavier items that I absolutely cannot move on my own. I booked a last minute move for Wednesday (I called the day before) but the woman reassured me they had plenty of availability for the afternoon like I needed and it was absolutely not a problem. I booked a uhaul, rearranged my work schedule and left early so I could get the truck, get home and get everything cleared off and ready to go so we weren't wasting any time. The movers were scheduled to arrive between 3 - 4 pm and I was told they would call when they were en route. At 3:45 I still had not heard from them so I called to find out what the status was. I got voice mail and left a message but my call was never returned. I called back several times that afternoon/evening hoping to get ahold of someone and find out what was going on and every time it went to voice mail. I left at least 5 messages Wednesday afternoon and one this morning and STILL have not gotten a return call. I should mention too that they were more than eager to return my call to book the move but now that something went wrong they are no where to be found, hiding behind voice mail like cowards. This little "mistake" has now cost me over $300 as I rented a uhaul truck I could not use (it literally sat empty in my parking lot until I had to return it), am having to stay over my lease because I was unable to find new movers at 6:00 at night and now I will have to re-rent another uhaul for the 2nd attempt. I was really trying to keep the move as cheap as possible since I will be moving again into my new apartment in a few weeks but this has turned out to be costing me more than hiring full movers to do the job. I chose Verlys over another company because they had 4 out of 5 stars from over 400 reviews on uhauls moving site but I am left wondering how on earth with this kind of service they got anywhere near that. I am regretting that choice and wishing I would have gone with the other company. I would ABSOLUTELY NOT RECOMMEND this company to anyone looking to move. They've been nothing but unprofessional, unreliable and wasted my a ton of my time and money. I am absolutely floored that any company would run their business like this, much less be able to stay in business. They have put me in a horrible situation and its obvious they do not care about their customers or their reputation. They sell themselves as "Chicago's 5 star moving company" (on their voice mail) but they most definitely are not anywhere close to that. Save yourself the headache and go with another company!!

6. Scam! Never showed up!

   I hired Verlys Pro Moving Labor to load and unload my U-Haul moving truck I rented for June 30th. I pre-paid Verlys Pro Moving Labor $200 via the website MovingHelp.com. I scheduled 1pm on June 30th for them to come load my truck. On June 29th at 10pm I received a voicemail from them saying that their computers went down and they needed to re-verify the time of the move. I called back first thing in the morning at 8am, no answer, I left a message. At 9:30am I still hadn't heard back so I called again and left another message. I waited until 11am and still had no call back. Finally at 11:30am I called a third time and they answered, they verified that the movers would be at my home at 1pm. at 12:40pm I got a call from them saying the movers were running behind from a morning move and they would be at my house in 2 hours at 3pm. Then at 2:30pm they called me and said that one of their movers quit and they had no one else to move me. I asked what I was supposed to do about my truck rental and they said it wasn't their problem. I said that it is their problem because I paid for the truck rental, gas, mileage and my time I took off work for the day. They refused to do anything and gave me the manager's phone number. I called him right away and it went to voicemail, I left a message and waited for 30 minutes and no call back. I called the first lady (Christie) again who called me earlier and she wasn't answering either. I then tried to keep calling both numbers 20 more times throughout the rest of the day and evening and not once did anyone pick up. I left voicemails each time asking them to return my calls and I never got a call back. Clearly they were avoiding my calls because later on the phone didn't ring when I called, it went straight to voicemail which means they turned off their phones. .

7. Thank you Verlys!!

   When our scheduled movers never showed up to move my parents Saturday morning, we were in a state of complete panic to find help last minute ASAP.  I contacted Verlys and then had a 3 man crew to my door within 2 hours!  These 3 men worked their butts off until almost 11pm moving incredibly heavy furniture including antiques.  They were very courteous of every peice they moved and very courteous of us as well.  Extremely friendly and very hard working.  Not to mention the incredible price we were quoted and especially as a last minute move.  We cant' be happier with the promptness, hard working, and last minute help we received.  I will be recommending Verlys to everyone.