On this page you will find reviews on the company Virgin Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Virgin Van Lines – 3.1 (calculated based on 64 reviews).
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Worst Company Ever!
The list for all the bad things about this company are too long to post. Please read ALL the reviews that are as mine, because you can bet the others are MADE UP by the Company and employees! There is even a Facebook page, Virgin Van Line Victimes. THE TRUTH ABOUT THIS COMPANY! THIS IS THE WORST COMAPANY EVER. Having to moving from CA to OR, on disability, a fixed income, after undergoing major surgery, to recover, I could not drive, and had to hire movers. I hired this company to move all my belonging which were all put in a storage unit, prior to. They left things behind, bed, patio set, too many to list, but have picture of it all, not knowing until it was too late, and everything that they brought, was unloaded from the truck. They were late. They held my things hostage and charged me $1000. EXTRA, WHICH I HAD TO PAY IN CASH OR I WOULD NOT GET MY THINGS. They would put in a storage unit, where I would have to pay for it daily, until I PAID THE EXTRA $1000.00 My things were just thrown in boxes, ramdomly. Outdoor items with my good clothes that were just thrown in. They BROKE a lot of things. Some being antques and handmade items, that cannot be replaced. Boxes were damaged. Smashed, curshed, etc. as if they had been thrown around from truck to truck, not just on one truck but several. The LIE. They charge, quote you one price, then again, when it comes time for delivery, the CHARGE YOU MORE AND WILL NOT RELEASE YOUR BELONGING UNLESS YOU PAY THEM IN CASH. Once the deal is done, you cannot talk to anyone, they give you the run around, and continue to lie to you about EVERYTHING, even become RUDE and HANG UP ON YOU. SAVE YOURSELF THE TIME, STRESS, UPSET, ETC., DO NOT HIRE THIS COMANY UNLESS YOU WANT TO DEAL WITH CROOKS! THEN HAVE TO DEAL WITH ALL OF THIS. THERE HAS EVEN BEEN, AND ARE IN THE WORKS AGAIN, CLASS ACTION SUITES AGAINST THEM. RUN FOR YOUR LIFE!! DO NOT EVEN CALL THEM. READ ALL THE BAD REVIEWS, THEY ARE TELLING THE TRUTH!
Do Not Use This Mover - They are Crooks.
DO NOT USE THESE CROOKS! Their website portrays they are an established and reputable mover, however, there is a ton of deception and dishonesty, and they should be put out of business and prosecuted. They are responsive and professional only until they get a signed agreement and deposit. After that, they do not return calls, give you the run around, lie and do not get you your property until you consistently hassle them. The scheduled pickup was late (wasted entire day waiting for them). After loading the truck, they tell you your items take more space than contracted for, and try to charge you more. The move is not done by Virgin Van Lines, but Brokered and the movers arrive in a rented truck (despite the website stating they have a fleet of trucks and numerous locations, they only have one truck and operate out of Northern California and a Van Nuys PO box. I was not able to substantiate any true physical location of the business in either Northern or Southern California). They short you on industry required paperwork (they make you sign, but conveniently do not provide you a copy of all pages, especially the ones with Terms and Conditions, Claim Information, etc. You only determine they are missing after they leave). Because they Broker the move, they will Not Schedule Delivery Until They Can Fill A Truck Going Your Direction. In my case, they did not even deliver the items. I had to pick them up at a local storage facility (and after much hassle). 2 pieces of furniture had broken legs and another so damaged, it is not worth repairing. One box was also missing, which had some family memoirs. Additionally, their claim company is a joke, only has voicemail, and good luck getting any money from them. The owner, Danny Shova,l is a crook and will not return phone calls. He is a one man operation and will try to portray other people (you can tell by his tone of voice and caller ID). The company is not certified by the organizations as shown on their website (AMSA certified, etc). The list of dishonesty and fraud goes on and on. Tell anyone you know who plans to move, NOT to use this company. .
BAD PEOPLE, Uninsurable for good reason.
If you choose Virgin Van Lines after reading the negative reviews you are dumber than a bag full of urine and fecal matter. These are exceptionally bad people in my opinion, the kind of bad people that you NEVER want to leave your full name or address on a review site. It wouldn't surprise me if my 3000 dollar piece of furniture that “fell off the truck” ended up as a gift to Danny's wife. Don't trust the charming ladies on the phone, "let me help you save money, lets see what we can do to lower your cost of moving," etc. The total cost after breakage, “LOST” property, and last second extra charges, 30% extra, made this move much more expensive than the best legitimate moving company.
Like many people I had to remove my original negative review in order to receive my property. Yes, he does read these reviews; not to improve his business but to remove the honesty. I am being generic because I do worry about my house accidentally burning down or my breaks no longer working. I will pump my breaks after writing this. Also, the positive reviews are in general absolutely “FAKE.” Read them carefully, you will see what I mean.
These are BAD BAD PEOPLE, and you are galacticly STUPID if you call them, or even think about calling them after reading this and the TRUE reviews. They are uninsurable for a reason! .
Beware.
BEWARE DON'T USE THIS COMPANY! Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn. Danny and I walked the entire house prior to moving day he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there that day, ( he never showed up). A 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hours, The day of the move the supervisor charged us an extra 300.00 cash and billed us an additional 200.00 for packing materials, 85 items didn't make it on the truck because the truck was to small. We moved the remaining 85 items ourselves. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way, we never received a call. On 4/6 we received a call letting us know the truck was in town. The driver that delivered our home was completely incompetent, he couldn't back the truck into the facility my husband had to back the truck into the storage facility. Item after item came off the truck, damaged boxes upside down, soaking wet, and completely smashed. The driver went to sleep while we had to help unpack our own home into the storage facility. We have over 200 photos of damages. They gave our home to another company, we did authorize we had no knowledge that they would be doing this, we did not approve this. Complete Bait and Switch. Beyond poor service. The other moving company involved in this is:Amor TransportationDBA Diamond Van Lines Dot 832779 mc 370187
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Stolen Mattress, Terrible Communication.
I absolutely DO NOT recommend working with this company under any circumstance. Read this review and save yourself the money, the headaches and the lost items. The other reviews are 100% correct and we sincerely are trying to save you the experience that we’ve already been through.
For starters, my wife and I were moving to Houston from Sacramento and our move date was June 30. I got a call the day before the move to see if I could move the date to July 1 because they absolutely wouldn’t be able to make it on the 30th. Reluctantly, I complied. They then showed up 2 hours late on July 1.
During the move, the movers stacked boxes too tall outside of the truck and they eventually fell over. A box spring, standing upright in the street also fell over and was damaged. At this point, I saw some loose pieces in the truck that turned out to be part of a bed frame and a futon. If I didn’t get in the truck and pick them up myself, they probably wouldn’t have made the trip to my place in Texas. A cabinet was also completely damaged upon the load-in to the truck.
After everything was loaded in, the price of our estimate more than doubled with a not very scientific guesstimate of cubic footage by the lead mover. All of our items were packed into the truck and we assumed were on the way to Texas.
Mary, the woman who secured my business, told me that our belongings would be in Texas in 4-14 days. That seemed reasonable to me. After inquiring when our belongings were going to arrive, I was told around July 18 and then around July 23. After 14 days had passed with no delivery or update, both days came and went. On July 24, I got in touch with the dispatcher/manager Danny and he told me that my belongings had not even left California. For 23 days, our things sat in some warehouse and no one told me.
After July 24, I reached out daily to Danny to figure out when my things would arrive in Texas or at least be on the road en route. Danny rarely answered the phone and rarely returned phone calls when he said he would.
On August 5, Danny said our things would be in Houston on August 8. They eventually showed up on August 10, but our king size TempurPedic mattress was missing. Alan, who unloaded the truck in Houston, signed a document saying the mattress was missing but later told Danny that he had delivered the mattress.
From August 10 until September 5, I went back and forth with Danny, Shawn (the guy who loaded the truck in Sacramento) and Alan (the guy who unloaded the truck in Houston) to figure out where the biggest item we owned had vanished. No one had an answer and the three began to pass blame to each other. They eventually stopped answering my phone calls.
On to the claims process. We filed a claim for the stolen mattress through MovingClaims.net which we were told would be a 30-120 day process. We filled out all of the necessary paperwork for missing items (mattress, plastic bin of about $500 worth of books) and thought we had a pretty good chance of being reimbursed. Finally, on December 12, we got an email saying that we had been awarded $148.00 for our missing/stolen items. Based on receipts, we estimated the cost of the items to be $3300.
In Summary, Virgin Van Lines arrived over 24 hours late to pick up our stuff, broke our things while loading them, charged us an additional $1150 more than the $1950 estimate, delivered our belongings in the ridiculous span of 41 days, and stole our most costly possession (a brand new mattress). Throughout the process they demonstrated a complete and utter lack of concern for the service they said they would provide us by rarely even answering the phone. In hindsight, we should have stopped the process on July 1st when they broke our belongings as they loaded them. For that we will have to take the lessons learned. But our hope is that this review will prevent everyone else in the country from signing up to use Virgin Van Lines in the future.
No star, They are Theives,Liars,Rude and Unprofessional.
I have been working with this company sense 2012, we moved and left our things in our storage. finally able to get things moved the pick up date was set. The driver called when he arrived and informed me the cost would be $2300 more then my binding estimate. I told him NO and to leave. Spoke to relo rep tried to get things straight. Driver called me back cussed at me very verbally abusive. then proceded to tell me he could do it for $800 more. I again told him no his super then called me as I told him how rude his driver was offered to move us for only $800 more. Agin I said no return my key. He said he could send another driver the next day. My answer NO. 1 week later I called to pay storage fee's and was told my things were gone. STOLEN by Virgin Vanlines. I called the super who then was rude and abusive to me and told me I had to come to California if I wanted our things. I again told him NO. I think they don't understand that word. anyway a long story Short I ended up settling a price just to get my items. Might I say at lease $7000 of stuff is either missing or broken. Plastic totes cracked in half. Has anyone ever tried to crack a plastic tote? My husband is a Vet 20 years military we moved alot so we know how to pack for moving. Never once had so much stuff broke or missing. I have filed a claim with the BBB also Movingclaims.net and might I say if I am not satisfied I will be going to court. Worst ever don't use please.
Horrible scandalous company.
Beware! Every good review is a setup or bogus just to convince & lure people in to take their money & not deliver their household goods. We are victims of this scandalous moving company. Our goods were in a storage in New Jersey getting ready to be auctioned off because the moving company hadn't paid them in 3 months. We had to hire a lawyer because it had already been 2 months that our goods hadn't been delivered to us. Google the company name along with New Jersey 12 news. Several families recently from all over the country had to fly up to New Jersey to retrieve their household goods.
Do Not Use - Worst Movers Ever!
This is the WORST company ever. I had to fly ahead, due to just having major surgery. I left the move in their hands. The entire experience was horrific, beginning to end. They lied about the fees and charged me $1000.00 more!! They left a lot of my things behind, including my expensive patio set, that was beat up, from them, even Beds. They were days late in getting it to me, and would not give me my things without paying them, in cash. They said they would leave it in a storage unit that I would have to pay for, plus, pay them. Then, if all this was not bad enough, upon opening the boxes, it was a horrific site to see. Things thrown in the boxes, clothes with outdoors pieces, a lot of broken boxes, with broken items, some handmade and cannot be replaces, as if they just tossed everything in, then tossed it in the truck. The baggage claim at the airport does not hold a candle to these movers. DO NOT, I REPEAT, DO NOT USE THIS COMPANY. Moving is hard, emotional enough to deal with, without having to deal with this, and NOW, TAKING THEM TO COURT! DO NOT USE THIS COMAPY. Many more pictures if you need them.
Do Not Use This Company.
I would rather move myself using a wheelbarrow with a flat tire than use this company again. Everyone I spoke to was very nice when I was booking the move, but once there was a problem (and there were many), the same people were now unresponsive, uncaring, and unhelpful. After reading some of the reviews there appears to be a common theme of issues and problems and unresponsive staff. I am now suspicious of any "good" reviews. This is a very dishonest company and I would not recommend them to anyone. In fact, I would encourage that this company be avoided if you desire competent and helpful movers. .
Run Away.
I actually picked this company based on good reviews from this website- now I'm convinced the good reviews are written by the company employees.
Moving with Virgin Vanlines has been a complete nightmare. On the phone they are kind and understanding, but when you call with questions or problems they are worthless. They would always assure me everything was just fine, promise to call me back and I would never hear from them. It got to the point where I refused to hang up and said I would hold for as long as it took for them to get their act together.
Additionally, there were TONS of hidden fees. Upon delivery of my items (which were 3 weeks late) there were damaged boxes and dirty furniture- which they said was a result of having to store the items because I wasn't available for delivery (a complete fabrication).
Furthermore, it is extrodinarily disrespectful and inappropriate to argue with a woman about business matters. I called them multiple times about these "hidden fees" and they refused to talk to me about it- to the point where I was extremely frustrated on the phone and threatened to call the cops. They quickly assured me I could call if I felt necessary- which I do.
Basically, DO NOT USE THIS COMPANY. They are jokes and frauds. If you need to move across country- rent a Uhaul and do it yourself. Heavens knows I will never let someone move my things again. .
This company lies!!
Contacted by SAM, a lady sale woman. I was given a estimate and was told all would be done professionally. WRONG! As soon as the moving budget truck showed up for pickup I was not able to enter into the agreement by the driver as Sam said to do. This company takes a pre deposit before the pickup. Once the driver shows up he doesn't even follow the laws reguarding price estimations before loading. My oginginal bid was around $1,800 for and I ended up paying over $3,000. Extra charges for packing and materials never supplied. I even told the driver after the bid was changed to a outragest amount, to unload the truck and he wouldn't do it and then asked for a tip for his work.. They even used all of my packing supplies! After unpacking I have many antigues items that are damaged and unreplaceable. Now I have to go through a claim for damages reference to SAM's surpervisor Carrie. This company and it's staff and dispacher Danny WILL TAKE YOU FOR A LOOP and your MONEY; they are not honest.. Go to another company.. stay clear of this company. I will have my day in court!! Also check out there name of the company; one is INC and one is US.. but they work together to take your money with a bad service. .
Pleasant Experience.
I’m very happy I chose Virgin Van Lines as my moving company. From start to finish they did a first class job with my move. I felt my belongings were safe with them, and on top of that they provided me with free storage time. Each and every worker put forth full effort to do their job to the fullest capacity. Thank you very much for making this experience mostly pleasant.
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Customer service.
I would NEVER EVER go with this company. I was price comparing with other companies and when I informed the lady I was speaking with she got REALLY REALLY UPSET and HUNG up the PHONE on me. I MEAN OMG what a company. on the email I was sent it said I spoke with Sam but I was talking with a woman. Again I would never use this company.
Great Job!
Recently I have moved with my family from CA to UH and we hired Virgin Van Lines. They were very professional from the very start, worked very hard, load and unload everything very carefully. Thank you very much for your great help! We will Definitely Recommend to all!
Great Move!
I have been using Virgin Van Lines for the last few years and I have used them several times. I need moving services very frequently because of the nature of my business and I always use their service because they offer me the most competitive price and their movers are able to handle any kind of move. So far I used them for different kind of moves and they never failed to deliver. The last relocation was a move, which was executed perfectly and within the given time. I am also very pleased with their price. I suggest everyone to consider them for their moves.