On this page you will find reviews on the company Virgin Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Virgin Van Lines – 3.1 (calculated based on 64 reviews).
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Bordering on criminal.
Received a full quote for a 3 bedroom apartment, gave a detailed and accurate list of all items in apartments. Packed my own small items in durable rubbermaid plastic totes. Received a quote for just over $1400 for a move from Portland Oregon to Southern California. On the day the movers arrived they were late, the foreman (Orrin or something like that) then told me the price would be almost $3500 because it took up more space than expected (Even though there were NO additional items beyond what the quote had). Please note this is more than double the original quote.During the move the walls of the apartment were damaged as was the floor. The foreman refused to disassemble one of my beds telling me I'd have to do it because it looked too hard and that they'd have to come back another day to pick it up. This delayed my move out by a day (which I was charged for) They then packed the bed the following day into their Budget Rent-a-truck. The Foreman asked for payment in cash and refused a check or credit card or anything that could be traced.
The foreman then said that the truck was full and to expect delivery in 3-4 days. 15 days later I call the office and their dispatcher says "Tomorrow or the next day for delivery"
18 days later I call the office and their dispatcher says"This Friday for Delivery"21 days later I call the office and the Dispatcher says"ok, next thursday or friday for delivery, your stuff is just arriving in California"Where had it been for almost a month? Last I checked there are no states between CA and Oregon.When the stuff finally arrives the bed that they made me disassemble is totally destroyed (side rails literally snapped in half)Our rubbermaid totes are cracked, have holes in them or have had their tape cut off and re-taped indicating they've been rummaged through and two parts of one of our other beds are missing off the inventory list to which I'm told "Make a claim". In addition 3 or our 5 lamps were broken, my le cruset cookware was broken as were a good number of the plates (keep in mind they packed this box). Nightstand leg was snapped off and our mattresses (which we had bagged and wrapped professionally) were absolutely filthy.The two men who delivered the goods said this was typical of Orrin and his crew and urged me to make a claim against the company.
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Virgin Van Lines !!
I moved from CT to IL 3 weeks ago and decided to move with Virgin Van lines after receiving calls from several companies. I must say overall I am very happy with the move, one great thing about this company is that the price they gave me and the price the actual total was a 250 difference which was surprising because every time I moved in the past my price always doubled or tripled. Another great thing about this company is my sales rep Tal, she answered all of my questions promptly and I am extremely satisfied with everything!! .
Will use Virgin Van Lines again!
It was my second experience with Virgin Van Lines and it was excellent once again. My movers were gentle and cautious to move my items so nothing will break. I packed most of my personal items in boxes so that it would be easy and quick to load up, but they had to wrap my furniture with blankets and plastic wraps to protect them. I was happy with their efficiency and price was right to my budget. Will useVirgin Van Lines again!
Very professional moving team!
I moved from CA to FL last month with Virgin Van Lines and they definitely did a great job! It was a very good experience! Sam from the office was very professional and came over to my house and give me an estimate cost for my move. Stephan and his helpers arrived as scheduled to help me pack all my items and were very polite, friendly and very well experience. My shipment was delivered to me on time and without any damages. Very professional moving team!
Life savers.. great job!!
I hired Virgin Vanlines on May 18th to transport my furniture from NJ to CA. It was a last minute move because the company I hired 3 months in advance decided not to show up at the last minute. I had to be out of my apartment that day. Luckily they had a truck available and they quoted me $1245. They arrived 3 hours after I booked the move and I was speechless of how professional they were. I received my items 2 days ago. I thought I would take a minute and thank Virgin Vanlines publicly on how of a great job they did. I am very happy with the services. Thanks for the last minute life savers.
Great company, will use again..
I moved from southern Ca to Maine in March and I contracted Virgin Van lines. I needed storage for 2 months and 2 weeks ago I received my belongings and I would like to thank Virgin Van lines for everything. I was very stressed and overwhelmed with this move and Virgin Van lines made it so much easier. I will use them again and will advise anyone who is moving cross country to use them as well. They were great, my belongings arrived with no damages and the price was just right. I am back in California for a business meeting and I wanted to take the time to give a good feedback on the great job they did. Tal was my relocation specialist and she is great to deal with..
Highly recommended!
My move from CA to OH with Virgin Van Lines was my best moving experience so far. Julie at the office send me the estimate cost for my move via email and follow up with me few days later. She explained all the details and checked for a pick up date that I needed before I signed the contract. Dino the Foreman and his helpers arrived on time to pick up my shipment. They were very friendly, professional and loaded my items very careful to their track. At the time of delivery the movers were also very professional and helped me to organize my shipment in my new house. Highly recommended!
Stolen Items! Stay Away from this Cmpany.
Some of my packages to be delivered were searched through and items were stolen. Also an entire package is missing and was not delivered. I booked Virgin Van Lines online to move my household items from Washington state to Alabama. Two of their movers picked up my items. The actual truck that they used to pick up my items was a Budget truck and not a "Virgin Van Lines" marked truck. When I asked why, the driver said because the 18-wheeler would not fit in the apartment complex. Mary (1-800-790-5405 EXT. 106), relocation agent of Virgin Van Lines provided my estimate. I have paid a total of $1213, plus an initial $25 cash tip given to the pick up driver at the time. On Wednesday 5/22/2013 another driver, calling himself "Jacob" delivered my items to Alabama He was driving a red 18-wheeler with white trailer. There were no markings saying Virgin Van Lines. The dispatch person goes by "Danny" (provides phone # 1-408-500-6602), but shows up as 1-818-982-2579 on caller ID. However Mary refers to the dispatch person as being "Dave" and provides the same phone # 1-408-500-6602. This can be verified per email correspondence. I also have voicemail messages from him referring to himself as "Danny." I believe it's likely "Dave" and "Danny" are the same person. All these people have foreign, possibly Mexican accents. When I started to discover my items were searched through and some missing, I asked the delivery driver Jacob about it, and he initially denied it w as possible. Then he said it w asn't him, and that it probably happened at the warehouse. Even before I realized items were missing, I noticed most of the boxes had been opened and poorly retaped. Before I said anything, he already was explaining the condition of my boxes being due to "poor packing" w hich was a red flag because I hadn't said anything. I also have over eight years experience w ith packing, shipping, and warehouse merchandising myself. My items w ere well packed, and well taped. Even some of the items security taped and placed inside boxes had apparently been searched through. At one point the driver even brought someone else's box of belongings (clothes) inside, but I informed him that those items did not belong to me. He returned the box the the trailer. He told me to call the company before he left. I called Mary, who transferred me to the dispatch person. I believe that was "Dave" or "Danny." I told him my boxes had been opened and rummaged through and items were missing. Even a lock I had on one suitcase was completely missing, indicating they somehow removed the lock to search through it as well. I said I was going to call the police and they insisted that I not do that, which is a red flag to me. They did not want any police involved at all. Too bad I had already paid and signed the delivery papers. As I w as calling the local Police Dept., Jacob was leaving. I have documentation of all this, including photos of my items, before and after, as well as photos of the movers, and it has been forw arded to the police. I have not received a phone call after my initial conversation w ith the dispatcher and delivery driver and agent on 5/22/2013. I have called and left messages to no avail. The Police is investigating.
Very professional and polite team!
I almost rented a U-Haul to move myself but then I contacted Virgin Van Lines for a quote just for a matter of comparison, I couldn't believe using professional movers could be as cheap as renting a truck, and sometimes even cheaper (when you add: food, tolls, mileage, insurance, hotels, etc..). Even if you are considering hiring a U-Haul truck and some “helpers” to cut costs, give Virgin Van Lines a call first. Very professional and polite team! Highly recommended!
It was a pleasure to work with Virgin Van Lines!
We moved last month from Hollywood, CA to our new house at Nashville, TN. Julie at the office went through all the necessary details of our move and explained what and how things needs to be packed. Shy the driver and his crew arrived on time at day of the move and did their job very professionally. Our shipment arrived in good condition. It was a pleasure to work with Virgin Van Lines!
Highly recommended.
My wife and I were relocating from Freemont CA to Miami Fl and we put a request via internet, after talking to 20 different companies we decided to go with Virgin Vanlines for I liked there pitch the best, I must say I am very happy with the services I received, my estimate was $3450 and my total was $3987 for I decided to take my sofa at the last minute and I had some packing material charges to professionally pack my mirror, mattress and my flat screen TV. The Forman of the job (Steve) was very rest assuring throughout the whole move, he did a great job explaining everything . This was our first cross country move and I heard horror stories so I was a bit spectacle to go with a moving company but I am very glad I did. Carri Marciano was my sales rep and from the beginning she was great to deal with and answered the million questions my wife and I had. So I would like to say “Thank You Virgin Vanlines for a great moving experience and you come highly recommended.”.
Totally MIA.
I was told by the sales rep, John (who quit or was fired within the two weeks between my quote and my move) and the driver when I could expect delivery. When the truck didn't show on that date, I called the office. It was a Friday afternoon. Sam answered and basically assigned me that task of contacting the dispatcher, Danny. I called repeatedly and went to voicemail every time. She had no other ideas on who to call. When I asked for a supervisor I was told they were out on vacation. I tried using the email on the company's website and it bounced back. That's it. No delivery. No phone number to call. No valid email address. Of course, I'm frustrated that the delivery date was changed without my knowledge/consent. More importantly, I am (more than) frustrated that Virgin provides no phone numbers or email addresses. Once they have your stuff there is no communication. .
Never Again.
We moved from Washington to Nevada and the truck showed up a day and a half late with a Budget rental truck. Communication between us and the driver/helper was very poor as they did not speak very good English. Five and a half hours later they had the truck loaded and gave me the news. My estimate had doubled from what I thought it was going to be per Mary in the office. Because of the fact we were already a day late getting out of Washington I had to sign the paper so we could get on the road. It took me three days to talk to somebody in the office about this. Delivery day arrived. Two different drivers and a different truck. So my stuff had been reloaded onto another truck in LA. The condition of my stuff was very poor. Boxes had been crushed and things went missing. I had half a dozen glasses broken, two of my good china plates broken. My living table is gouged (wood), one of the mattresses is ripped, my headboard is gouged, I am missing one of my kitchen chairs and my stepstool. I could go on and on but I think you get the idea. Needless to say this was a move from hell and I will NEVER use Virgin Van Lines again. I would NEVER recommend anybody else to use them either.
Very professional and nice team!
We moved from Ventura Oxnard, CA to Miami, FL with Virgin Van Lines. Sam at the office was very nice and helpful. On the move day Dino the Forman and his crew arrived on time. They checked that all our items wrapped the right way and load everything to the track. They were very careful and worked fast. Very professional and nice team! Highly recommended!
Bait and swicth.
Danny the sales person quoted us a price of 5000 to move us from Santa Clarita to Tenn,The day of the move the supervisor charged us 300.00 CASH for extra packaging and billed us 200.00. Danny and I walked the entire house he gave us a binding agreement he told us he would bring a 53 ft truck. He called 2 days before the scheduled pick up date to push it up we agreed he said it was because he wanted to be there and that day worked best for him ( he never showed up). a 25ft UHaual truck and 3 guys showed up loaded the truck in 4 hous 85 items didn't make it on the truck because the truck was to small. They informed us they would be calling us 48 & 24 hours out to let us know our home was on the way we never recieved a call. On 4/6 we received a call letting us know the truck was in town. The driver that dlivered out home was completley incompantant. He couldn't back the truck into the facility my husband had to back the truck into the storage facility. Item after item came off the truck off damaged. The driver went to sleep while we had to help unpack our own home into the storage facility. We have over 200 photos of damages they gave our home to another company that we had no knowledge of this, we did not approve this, and we never knew that that they would be doing this. Complete Bait and Switch. Behond poor service. .