On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).
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ZippyShell.
I am very disappointed at how the final steps of the delivery of the pod were handled for this account. I called ZippyShell last week and spoke with someone named Crista about the fact that my mother had not received the delivery of her storage pod. Crista promised to look into the matter and never called me back. I called back today and spoke with Balinda from the Customer Care Team, who informed me that the pod was delivered to the Indiana warehouse and an email was sent to my mother, but the email was never opened. I told Balinda that my mother is elderly and does not look at email. I also said that per my request, ZippyShell has been sending me emails, as well as my mother, so that I could monitor and make sure everything was going smoothly. ZippyShell did not send me the email stating that the pod had arrived in Indiana. When I set up the pod move, I was not informed that that I needed to confirm delivery. I was told that the pod would arrive at my mothers house in apx. 2-3 weeks.
Balinda offered to reduce the amount of the storage to $100, but she would not allow me to talk to a manager regarding my issue. She said that she would not escalate the call becuase the contract had not been violated. I reviewed the contract with Balinda on the phone, but there is nothing in the contract regarding how Zippy Shell communicates. Balinda said we communicate through email, and that is not in the contract. I told Balinda that historically ZippyShell has been sending both me and my mother an email, but because I was not sent an email letting me know that the pod had arrived and letting me know that I needed to schedule a delivery to my mother's house. Balinda said only the primary person receives emails. ZippyShell charged a monthly storage fee for the time the pod arrived in Indiana through now. According to Balinda, the fee was justified. I disagree because ZippyShell changed the way they communicated with us by leaving me off of the email confirming the pod had arrived. Balinda refused to let me speak to a manager, but she offered to change the email notification to my email address so I will receive the emails. I agreed, but told Balinda that I would be calling back to speak to a manager.
When I called back I spoke to Lauren. I told Lauren the history of events. She told me there was nothing she could do and that she would not escalate the call for the same reason as Balinda. I hung up and called again, this time speaking to Kimberly. Kimberly pulled up the account and didn't say anything. I said, "Hello" and she said, "give me a minute." Then she came onto the phone with giggling in the background and said, "You have called several times in the last 5 minutes, and I can't help you either."
This customer service team of Balinda, Lauren and Kimberley would not let me talk to a manager. I am very disappointed with the lack of customer service.
I emailed the helpdesk and they also nothing could be done. I beleive my email went the same 3 customer care people who told I could not talk to a manager.
As a Real Estate Broker I refer movers to my clients all the time, but because of the lack of customer service (and professionalism on behalf of the customer care team) I will not be sending any more business to ZippyShell. I will recommend PODS.
Avoid! Takes way too long to ship!
Everything started out great- they were quick to provide a quote, assured me that they would ship quickly and it’d be easy.
Problems: they only gave 2 days to move vs the guaranteed 3. They dropped it off on a Wednesday morning at 10:30am so common sense would tell you that they’d pick it up Saturday. Wrong. I got a call on Friday while I was at work and they said they were on their way to pick it up and when I mentioned the 3 day moving time he said “yeah, Wednesday morning, Thursday morning, Friday morning. That’s 3 days.” I managed to get him to talk to his manager and they “made an exception “ and picked it up on Saturday.
They assured me that it’d be 8-13 business days. Well, it’s been 14 business days and they don’t seem to have any idea when it will arrive. It has all of my stuff in it minus two suitcases of clothes so I’ve had to rebuy a lot of it. 14 days may not seem like much, but it’s their generally apathy towards everything once they get their money that’s the problem.
Where the heck is my stuff??
We moved from AZ to MN.. in OCTOBER. Now that its the end of the end and we are still waiting to find out when our items will even leave AZ! We call and we get the same run around, they are waiting on a carrier. Meanwhile, we live like we are squatting and without my professional resources to do my job. Oh, and meanwhile they keep charging us for storage when we have asked repeatedly to ship it to us already! This company is a complete scam. They hold your items for ransom. Who knows when our items will leave the place of origination let alone when they will arrive here where they belong??!!
The worst moving company ever!
Zippy shell is the worst moving company ever. I moved from CA to NY, on November 30th. Before signing contract, they said I will receive my shell waaaay before Christmas, and I specifically said: “so I can put my Christmas decorations in shell” and they confirmed! It didn’t happened. Because my apartment required COI and insurance, which took up to 48 hours for them to issue (which they did not). Long story short, they ruined Christmas for my son and did not deliver my shell on time. Even worse, they scheduled delivery for me on the day that they were already closed for holidays so I cannot do anything! They lie, screw and do not care about anything. Untill this moment, I still do not have my shell! My son did not talk for two whole days when he found out that he won’t have his toys and Christmas tree decorations on time for Christmas. DO NOT CHOOSE ZIPPY SHELL. DOESN’T WORTH EMOTIONAL DISTRESS.
Took over a month to arrive - lost in transit.
The local folks in DC and CA are good, but the parent company that transports long distance is horrific. They continually told us our shell was in transit, only to advise us after 20 days that it had never left Virginia. Instead of expediting it, they took over 2 weeks to get it to us, with a terrible lack of service and communication. No single point of contact -we continually had to explain our situation to a new person each time, and we were always given the same answer - it is in transit, no expected date of arrival recorded. We literally had no idea where it was or when it was arriving until a month and 3 days after pick up, we got a call from the local people in CA saying it had arrived. They had no idea we had had any problems so they were looking to deliver it in a few days. Thankfully after hearing our story, they delivered it the same day. Over a month of living with no furniture and no way to cook is depressing and expensive!! We had to buy bare essentials and eat out all the time. Our kids had to start school with only the one suitcase of clothes we had brought and air mattresses to sleep on for over a month. No chairs to sit on. And having no idea when the end was in sight or if they had truly just lost our things was simply awful. I would recommend the DC or CA zippy shells for local moves but never for long distance!!
Reviews scared me, Zippy Shell out-performed by a mile.
I originally booked Zippy Shell to move from DC to Los Angeles because they were local, had a shell that was a perfect size, and the pricing seemed reasonable.
After booking, and after our stuff was gone, I decided to read reviews online to get a sense of what to expect, and to my horror, I read a number of terrible customer experiences that caused quite a bit of concern. People mentioned their stuff arriving at wrong locations, having to wait 30 days for arrival, 12 days for delivery once it was already in their city, and had awful customer service interactions. Needless to say, I was regretting my decision and crossing my fingers that these weren't going to be the case with my move.
To my pleasant surprise, I received a phone call 8 calendar days after the shell left my prior residence letting me know it had arrived in Los Angeles. I hadn't even left DC yet! They originally said it would be 10-14 business days, so was very impressive!
After arriving in LA, I called to schedule delivery. They said they typically ask for 72 hrs notice, but were able to deliver it within 48 hours of my call. Drop off communication with the warehouse person was fantastic. We were texting to confirm time and location, which is always a nice personal touch. My belongings arrived undamaged (except for two poorly packed Ikea wine glasses). More often than not, damage is caused by poor packing, and I've moved enough to know stuff needs to be tight like a perfect game on Tetris.
Thank you Zippy Shell for proving the bad reviews wrong and giving me an awesome moving experience.
Horrible Experience - Still Waiting on our Container after 30 days.
The delivery end of our experience went very smooth. They delivered the empty container and picked up the loaded container on time at the origin location near Seattle. That's where the good part of our experience ends.
I called on October 6, 2017 to have our container shipped to our destination location in North Carolina. On November 11th, I received a billing notification for a month of storage in Seattle. I called them immediately and told them they shouldn't be charging me for storage in Seattle when our container was already on the truck. The customer service person confirmed it was on the truck and that it would be delivered in 10-14 business days.
On approx. the 11th business day I called to confirm delivery so we could let our apartment complex know when we would be receiving our container. The person I spoke with stated it was due to ship out of the Seattle warehouse on Oct. 25th..WHAT?? When I told the customer service agent we were informed the items had shipped on or around Oct. 10th, she confirmed that they had not. She then scheduled delivery for Thursday, Nov. 2nd. We made all of our arrangements for this "scheduled" delivery date.
On Wed., Nov 1st, we received an email asking us to contact them because our shipment had been delayed. I was very concerned since they had already charged me for the 2nd half of the delivery fee which only should have been charged once our container reached the destination warehouse. I called and spoke to a "manager" (his name was Rod or Don) who apologized and stated our container had to be re-routed through New Mexico and we should expect it Thur/Fri of the following week (11/9 or 11/10). He refunded the extra month of storage and the 2nd half of the shipping fee. This is the only thing that has actually happened that they said would happen.
Today I called to confirm delivery for 11/9 or 11/10 and was told, once again, that the container was still in Seattle and would arrive at the destination warehouse on Monday, 11/23/17. I said "you've got to be kidding me!!" and restated my conversation with the manager. I was very angry and dissatisfied with her answer and asked to speak to a manager. She informed me they "don't have the ability to transfer to a manager" and that she would escalate the issue and have a manager contact me within 48 hours.
By this time my husband is furious and calls Zippy Shell himself. He tries to get a manager on the phone and is told repeatedly that the issue has been escalated. Oh goodie..like that really means anything. Now we are supposed to hear back from a manager within 3 hours due to the "escalated status" of our issue.
So here we are, across the country from our origin and still do not have our stuff. No one can give us a straight answer as to where it is or when it will arrive. I honestly do not believe anything they tell me at this point. We've had to spend over $1,000 just to have things to function with everyday. No telling how much longer we will have to wait or if our stuff will even arrive or what condition it will be in when/if it arrives.
DON'T USE ZIPPY SHELL!! They will lie to you and send you in a never-ending circle speaking to people who can't tell you any valid information.
Rough move, poor customer service.
Bottom line: I would not do it again nor recommend this company to anyone I know. (Some items were dirtied and damaged.)
The move: I was moving from the Detroit area to San Jose, CA. It was a 2400+ mi move and I had to move my 2BR apt and my car. I figured out that the cost of the zippy shell move (~2700) would be not a whole lot more than if I did the move myself, so I decided to try ZS.
At origin: the showed up on time (Sept 14) and 3 guys loaded up the shell in a reasonable amount of time. Their leader seemed to have a lot of experience with ZS and suggested I leave behind my floor lamps because they would not survive the journey. I said OK and left them to my landlord. What about my TV? (I had wrapped my 40" LED TV in several layers of bubble wrap and foam.) Yes that will be fine you have that thing wrapped up very well. I said OK, put it on top of the sofa. He said fine.
I had some rope and I bought 6 tie down straps from IKEA to help them secure it but he said they only needed the rope.
At destination: my shell arrived San Jose (Sept 25) but the earliest they could get it to my apt was Oct 3, a Tuesday. I asked if they could deliver on Sat Oct 7 and after some e-mails they said yes. I called later and asked if I could get some stuff from the shell in the mean time -- the advertise about how easy this is -- but they said they could on Thursday and wouldn't I rather wait until Sat? I said OK.
They said the shell would arrive between 9-noon and it ended up coming close to noon. I hired 3 movers to unload it and when I saw my stuff it looked like it had been through.. a rough ride. Most of it was fine though, just dirty. I filed a claim for 2 things. My TV, which now had a cracked screen, and my desk which looked like someone hit it with a crowbar a couple of times.
They responded with this:
"We have just discussed that there has been some damage done to your items. Please take the time out to fill out the attached form and send it back to claims@zippyshell.com
If you have any evidence of damage, please also attach to the email you will be sending the claims form.
Please include:
Pictures before the loading
Pictures after the loading
Receipt for each item claimed, from original purchase
Proof of Replacement Cost or Repair"
I sent them pictures of: my original receipts, a bunch of boxes to show them the move was rough, and my two damaged goods. I also sent pictures of a Craigslist ad (and link) I had posted in Detroit when I tried to sell some items -- this ad showed my TV was in perfect shape before the move.
Their response to my claim was this:
"First, we want to apologize that you have had damages to your belongings and sincerely regret that this has occurred during your move and we thank you for taking the time to inform us.
There are specific guidelines that must be adhered to before submitting a claim to our insurance carrier for consideration.
One of the things that we take into consideration is the coverage that you elected for your move, which in this instance is the Standard Content Protection.
All our tiers offer a coverage amount of $50,000 and covers the container should a catastrophic event occur.
The Standard Content Protection carries a $5,000 deductible and does not cover natural shifting of items while in transit, loading/unloading of the container, tornado, earthquake, and theft accompanied by forcible.
While we respect that your belongings are very important to you, we need to inform you that your claim has been denied as it does not meet the deductible or coverage qualifications."
Final remarks: even if they had replaced my two items, worth only $369.93, I would not go this route again. Their sales people are great but after that it felt like a bare-bones operation. They are really not very flexible with delivery dates or letting you access the shell easily -- that's complete BS. Even if I had let them deliver Oct 3, best case, it would have been 19 days for them to deliver the shell.
Also, I don't know what kind of "climate controlled environment" they had because my stuff had a lot of dust and even a few leaves, like they left it outside for some period of time.
Next time, I will just do it myself even if it sucks at least it will be over sooner and I can get on with my life. Live and learn.
DO NOT use this company.
Their advertising is very misleading. They advertise free storage for up to 30 days, what they don't tell you is that they take 30 days to get your stuff moved. They say 10 -12 days, but it's really 30. Oh and if you want to contact some one at this company, good luck. They don't return emails or calls. I went all the way to the President for help and to provide feedback. Shockingly nothing changed. I would NOT recommend. I sent them 25 emails, not one response. Once my items were moved I was told to call their 800 number to get them delivered from storage to my home. Was transferred four times to be told they don't know where my "stuff" is and that they don't know what to do. VERY poor service, and absolutely zero execution what they say they will do. The trailer was delivered to my pick up home 6 hours after they said it would be there. They said it was because I did not answer my phone, this was after I called them that morning to confirm delivery of the trailer at 9am - it did not come till 3pm. By then I had to let the people go who I had paid to load the trailer, so lost money there. They said I had 3 days to load, when in reality I had one. The stress they added to my already hectic life of selling a home and moving was unacceptable. I will NEVER use them nor will I recommend them to anyone. Do yourself a favor and heed all these poor reviews, they are true.
Terrible unprofessional.
Showed up 5 hours late and never called to let us know. Loading professionals were a joke and didn't take care of our stuff well. Would not recommend this service to anyone.
Nightmare Move -Should be Zero Stars.
Do NOT use Zippy Shell until you read the fine print in the contract that says they have up to 12 days AFTER your scheduled delivery date to get your belongings!! They erroneously sent my things from Los Angeles to Seattle, instead of my new home in Omaha!! Horrible communication from the "Escalation Manager" Rod..I'm sure he never wants to call people back because it's either no news or bad news! After I finally had my things delivered 10 days late, I expected some type of restitution. Nope, there was nothing..just "you're lucky you have your things now, aren't you? Who treats their customers this way? How can they continue to be in business? They need to be investigated!!
Glad we ignored negative reviews and moved with Zippy Shell.
After reading many of the negative reviews of Zippy Shell, we felt that it was mainly people with bad experiences that leave reviews and most people who were pleased did not bother to leave a review. My son was moving from a downtown Chicago apartment to Marina Del Rey, CA.
I called nearly every pod type moving company to get their rates. Pack-Rat and PODS were the most expensive coming in at around $3k. Also, a few of the companies could not come into the downtown area of Chicago due to some zoning/parking regulations. Zippy’s quote for a 10’ was a bit over $2100. Since we were only in the early stages of looking, our quote expired after a few days. About a week later, Michael G., my Zippy Moving Consultant, emailed me saying that due to reduced moving costs, my original quote dropped from ~$2115 to $1820. By now, I was ready to book. We decided that my son needed the larger, 15’ shell and booked that for $2088.
I called the local Chicago Zippy warehouse and explained that I was hiring movers and need to know exactly when the shell would arrive, as a 3 hour window would not work as I was paying the movers by the hour. He told me that if I took the first appointment of the day, he could get it to me at 8 AM, (+/- 30 minutes). We agreed on a day. At about 7:45, on the day of the move, the driver called saying he was stuck in heavy Chicago traffic and he’d be there about 8:30. I told him that was fine as the movers had not yet arrived.
The movers loaded my son’s stuff into the shell in about 90 minutes. The driver remained at the apartment with the shell in the truck. The move went very smoothly. The top of the caged shell was already covered in plastic wrap and they explained that the shell, when loaded, would be completely wrapped in plastic. We were contacted about 10 days later that the shell had arrived in L.A. We scheduled an 8 AM delivery in L.A. for about a week later.
L.A. traffic is brutal and on the day of the delivery, both my son’s movers and the shell arrived about 8:45, which worked out great.
Bottom line… Zippy Shell’s price, customer service and overall performance were excellent. I would definitely recommend them.
Look for other solutions.
Unfortunately one star is the lowest rating possible, my move from Frisco Texas to Phoenix Arizona was complicated by miss information and extremely poor customer service from Zippy, hidden costs that ultimately made them a much less cost effective solution, I would never use their service again nor could I recommend it to others (Ive moved a lot, long distance moves) and my Zippy experience was by far the least successful, enjoyable).
Run the other way!
In the beginning, everything seemed great. The company was in contact with us, talked us through everything and even delivered the shell a day early for packing. We thought we had hit the jackpot with this company.
In the contractual agreement they state it will take 7-10 business days from warehouse to warehouse. We are a small family and we're about to embark on a cross country move, and already stressed out! We arrive in Ohio ( moved from Arizona) and give it the 10 business days. On that 10 th day, we call zippy shell and learn that they have no idea where our shell is, no update to give us and to just call back another time. That was not acceptable. My husband called back and was told they had nothing to tell him . He asked to speak to a manager and they tell him it will take 48 hours for a manager to contact him ! That is unacceptable!! Meanwhile, we find out from another source that our shell has not even left the warehouse in Phoenix. Cool! So what exactly are we paying for?
Finally, today the manager Rod calls my husband and tells him the same exact thing. We have no idea when it will go out, I'll just let you know when we have some information. We advised him that they now are in breach of contract as we were promised our items in 7-10 business days, and now we are at 11. After a heated conversation with Rod ( and being hung up on atleast 4 times) we still have no answers. We explained to him that we will be expecting some type of discount or compensation because they have not followed through with their end of the deal. He told my husband that once the items are delivered, they will discuss if we will or will not be compensated. This is total bull. They are quick to take your money yet they cannot provide An ounce of customer service whatsoever. So we are without all of our belongings, including my husbands motorcycle which is his mode
Of transportation. We are stuck sleeping on the floor and have no items to cook.. our baby it without his crib, toys and more. We are utterly disgusted with how this company has handled this. If we had seen these terrible reviews before hiring them, we would have never used them. Unfortunately we were in a hurry and the price was right. I'll never make that mistake again!
We have now disputed our initial payment with Wells Fargo and I'm pretty sure this is headed into being a lawsuit. Do not use his company unless you never want to receive your items.
Do not use.
While the local staff in the Tampa Bay office were friendly, nothing about that local office, the customer service experience, or our cross-country move went smoothly. They were both inept and unethical, and I would never use this company again or recommend them to anyone.
Some things that went wrong for us:
1) Neither of our 2 shells was delivered on time to our home for us to pack. One was missing a lock.
2) The local office was late to pick up our first shell, and completely forgot to pick up our 2nd shell. I had to call to remind them.
3) For cross-country moves, Zippy shell schedules their deliveries on a first-come, first-served basis with their warehouses. They didn't call to schedule our delivery with the warehouse until two weeks after the first one was picked up, which resulted in them missing their promised ten-day turnaround window by well over a week. That meant no stuff in our new house for over a week.
3) The customer service manager in the corporate office outright lied to me on one occasion (which he admitted to after I pressed him). The customer service staff repeatedly explained to me policies that differed from those offered to me by the manager in that same office.
4). They charged us the balance of our contract amount before our shells were delivered, even after I confirmed with the customer service office that our contract specified otherwise. (We were on their old billing system, which has since changed)
5). Although nothing in our contract specified a surcharge for a piano, the third party delivery company they used charged us an extra $200 for delivering the piano with no notice.
6). We didn't get confirmation of our delivery date/time until 9PM the evening before it was scheduled to arrive.
7). The delivery to our new house was late by over two hours, and when I went outside to greet the truck, both guys had fallen asleep in the cab of the truck.
8.) After we received our final invoice for $4804, we received an additional $300 charge from Zippy Shell two weeks later with no notice whatsoever. That charge was contested through our credit card company.