Zippy Shell Incorporated

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1. Seattle, WA to New haven, CT travel nightmare:.

   Their customer service line speaks for itself. THE WORST moving company. They excel at getting you to sign that contract and tell you about all the bells and whistles that comes with said fare to transport your goods from point A to point B. Very attentive personnel to deliver empty container to your doorsteps to load your personal belongings and then pickup loaded container to begin its journey to Point B.
   Once the container leaves your home, expect a month to receive your container at your final destination.
   
   (1) Before signing the contract their sales rep. confirms: *that you should expect your container to arrive between 7-10 BUSINESS days (two weeks). Totally understandable. *Schedules you a drop off container date and gives you 3 business days to load your goods hassle-free. and then pick-up container to begin its journey to final destination.
   (2) Days after signing contract and providing them your CC # for the first half of payment they send an email saying that your drop-off container scheduled date is being delayed 7 full days from originally scheduled. (I call their customer service line and they forward my call to the overflow crew and ask for my name and phone number and guarantee they would call me back the same day. and guess what? Never did. This happened many times.
   (3) Container finally gets sent on its way back to their distribution center to begin its journey to the East Coast, and 7 business days later they aren't able to tell me the arrival time of my container. 10 business days later still no word. 11 business days later NOTHING. Not even a single call nor apology from their customer service team. I had to stay at a hotel nearby because none of my stuff had arrived for close to four weeks.
   (4) But one thing they did great was to collect BOTH payments in full before I ever received my container. I had to speak to one of their managers and finally complaint about all this stress, lack of customer service and lack of integrity from their company. It is a shame when the customer has to micromanage a company for doing the services we supposedly paid for. Manager promised to call me back after my container was delivered to talk about compensation but never did. Disgusting company. Thankfully I took this to legal matters with my Credit Card Company and they refunded me 50% of the total payment.
   
   THIS COMPANY SHOULD NOT BE IN BUSINESS, as a business owner myself, this is NOT right. ZippyShell gives a bad reputation to its industry and its a shame.
   
   I will be sure to use PODS from now on, I'd rather spend $500 more and avoid all this nightmare.

2. Poor customer care communication.

   My kids have renamed them "turtle shell" because they are not at all zippy. We moved from Minneapolis to Vancouver WA recently. We were very happy with their service in Minneapolis. We opted for them to load and they were on time, and went out of their way to try to reduce number of shells we needed. However, since arriving in Vancouver, we have been extremely disappointed with their service here on the delivery end. Their customer care team is a joke. They are basically middle men between you and the local warehouses and movers. They are all polite, but, since they do not have direct control of the warehouses, they cannot schedule anything immediately and therefore cannot give any definitive answers. There is always a 1 -2 day turn around before they can get back to us with any answers to our questions or scheduling request. The customer care team would not provide us with direct contact to the local warehouse making communication very patchy and frustrating. We would be told "you will get an email to confirm your delivery" but what we got were obscure emails with zero details (see picture below). Although our containers got to our destination warehouse quickly, they could not mobilize them out of their warehouse easily for delivery. Due to communication breakdown between the customer care team and local warehouses, the local warehouse was not in the know of our tentative delivery dates. We likely are being charged extra for storage due to their fault not being able to deliver per our request. We will never use zippy shell again!

   

3. Zippy Shell Provides Extremely Poor Service.

   Our recent experience shows that Zippy Shell is a highly dishonest company that provides extremely poor service. In late July 2017, we were told by a sales team member that “we will pick up and deliver on time, both with confirmation phone calls” and “just give us a call, and Zippy Shell will make the delivery right away, most likely within the same day”. Lured by these exaggerated “convenience” features, we purchased Zippy Shell service for our Illinois-to-California moving. On 08/07/2017 (Monday), our moving container was picked up several hours after Zippy Shell’s confirmed pick-up time frame without any notice. We, as customers, had to call Zippy Shell to confirm that our container was picked up, not stolen. On 08/21/2017 (Monday), we called Zippy Shell to schedule the delivery, and were told by a representative that the delivery might be made by 08/22/2017 (Tuesday), and would certainly be made by 08/23/2017 (Wednesday). There was neither email nor phone call from Zippy Shell by 08/23/2017 noon. We called again in the afternoon, and were told by another representative that our delivery was indeed scheduled on 08/28/2017 (Monday), between 8:00 am and 12:00 pm (Pacific Time). This one-week gap was significantly inconsistent with what the sales team told us in July! According to the customer care team, we, as customers of Zippy Shell, had no other options but to wait for the delivery on 08/28/2017. Because of this unreasonable gap, we had to stay in an empty apartment for more than one week, since all our furniture (including bed) was in the undelivered moving container. On 08/28/2017, there was neither email nor phone call between 8:00 am and 12:00 pm, which was Zippy Shell’s confirmed delivery time. We had to call Zippy Shell again, and were asked by an impatient, if not impolite, representative, to call the warehouse directly. The warehouse told us that the moving container should be delivered after 3:00 pm, which, again, was significantly different from Zippy Shell’s confirmed time. By the time we wrote down our unpleasant experience (08/28/2017, 6:00 pm PT), we still have not heard from either Zippy Shell or the warehouse about the so-called “confirmed” delivery. Unfortunately we spent more than 2,000 dollars and almost the entire August on this traumatic moving service provided by Zippy Shell. Furthermore, it seems that we are not the only ones suffering from Zippy Shell’s poor service. We hope that sharing our recent experience can help people, including ourselves, choose moving companies more wisely in the future.

4. Cross-country move.

   I used Zippy Shell because they could provide a 15' container for my move while competitors couldn't. Overall, I like their system and I think it's a model that is easy to use. My shell was delivered by pickup and the operator was very nice and courteous. The container was picked up the same day, and I had stipulate that I didn’t need storage, I wanted the container sent from Charlotte NC to Albuquerque as soon as possible. Close to the end of the 7-10 business days I hadn’t heard anything so I contacted Zippy by email to find out the status of my shipment, and received a generic reply stating that I would get an email when it arrived at destination. On that 10th business day, I called the support number and was left on hold while the rep tried to figure out where my container was, and apparently could not; I was told to call back in a couple of days, but I started worrying about my belongings being lost. When I called back, again after a hold period, I was told that the shipment still hadn’t left Charlotte, but they would try to get it out as soon as possible. I finally received an email that it had arrived in Albuquerque a full week after the latest date it had originally been scheduled, and because I had to leave for a business trip, I received my goods 35 days after I had sent them.
   I understand that delays can occur, and I don’t have too much of a problem with that, but I think that the Zippy staff and operations need to be much much better at communicating what it happening to their clients. It shouldn’t be up to me to contact them repeatedly to get information on the status of my move. I won’t be using them again, but if they had been more proactive about letting me know what was happening, I probably would.

5. Margaret.

   DO NOT EVER USE ZIPPY SHELL!! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!! I set up p/u date for Jun 28th, with 3 days to load the shell. After calling several times, I was advised that they did not have a truck to deliver the shell, so my only option was to rent a truck load it and go to warehouse and unload the truck to the shell with a 3-hr. window. The nightmare begins. The warehouse was literally a quarter of a mile down the street. I begged the manager at the warehouse to please bring the shell to my house down the street. When he realized how close my house was, he agreed to drive the shell with his personal truck. He was the only accommodating person in the entire operation. He dropped the shell off at 8am and picked it up at 4:30p the same day, on June 28, 2017. I was grateful for his help (Tom), hoping that the rest of this journey would be a breeze. But the nightmare continued. No communication what so ever. I was advised that my personal belongings would arrive on July 14th, but they did not. I had called several times before and insisted on speaking to a supervisor because no one had called me. Rod finally called me back, insisting that I will receive them on the target date, the 14th. He also said that he would call me every day to keep me aware of what was going on with my shell. He did not! The 14th came and went and no call from Rod. The following weekend I flew back to Seattle and saw my shell still sitting in the warehouse. Tom said he had never received an order date. When I called ZippyShell customer service, they informed me that my shell was in route to Michigan. They weren't aware that I was at the warehouse looking at my shell. I was furious. Needless to say, that call ended in advising me that Rod would call me back. I called Rod several times as well as customer service, and was told a different story every time. Their only response was that I would get a credit of $150.00 if they did not deliver it by the original delivery date. When I returned back to Michigan, I called Tom (manager of warehouse) and asked him to please call me when he gets an order for pickup. By the July 20th, the fone calls were consisted with conflicting stories. I was advised that my shell was here in Michigan, but I had to now call them and set up a delivery date. None of this made since, especially when I had been talking to "Rod" the supervisor, who insisted on personally handling my shell delivery. When I finally talked to him a week later, he informed me that I did in fact need to call and schedule a delivery date. I couldn't believe what I was hearing. When I asked him why didn't he tell me that during our last call, he said he thought I knew about it. That was their normal procedures. After several long conversations and arguments with general customer service and Rod, I had to hang up because I was about to explode. My shell arrived on the July 24, 2017. It took nearly a month. NO APPLOGIES !!

6. No need to read, just don't use them.

   Container picked up on 7/14. Did not get our stuff until 8/8. Moving from SF to Seattle.
   
   1. When I ordered the container, they said it would fit on my street. Then once the order was placed and contract signed they called me back saying oh the space is too narrow therefore they would be picking the container SAME DAY instead of the agreed 3 day windows for loading..
   
   2. On day they were supposed to drop off container. Supposed to show up 10am. No show and no phone call nothing. I gave them some buffer but finally starting calling their "delivery coordination team" (all of them are complete useless and unhelpful) at 2pm. I called and they tell me to call their warehouse for status. I'm like XXX? Isn't it their job? Anyways, their move coordination team is the most useless bunch of waste of space I have ever had to deal with, PERIOD. They are completely unable to provide any status. The only thing they could do is promise to call you back, which they don't. Finally I looked reviews on yelp and found the contact info for the owner of zippyshell SF region. Basically zippyshell just subcontract the pickup/dropoff to this local moving company. Of the entire moving experience, he's the only one that's been remotely helpful. Anyways, in the end I rescheduled the container to be dropped off the next day because it had delayed to after 6pm.
   
   3. Container pickup. I am supposed to be given 3 day window for loading. Sure enough I get a call on day 2 they want to pick it up. Again, WTH.
   
   4. Contain transport. I was told our container would arrive within 7-10 business days after it is picked up. Well after we got to Washington to our new home and one week goes by and I haven't heard anything I emailed the local dude in cali zippyshell and he got my container was still sitting in his warehouse waiting to be picked up. Our stuff had been just sitting there in SF waiting to be picked up, just sitting there for over 10 days.. according to what I was told when I signed the contract, our stuff would have already arrived but instead it didn't even get pick up by transport.. again what THE f!?
   
   5. Container delivery. Finally our stuff was ready to be delivered 8/8. But once again, they continue to exceed my expectations in over promises and under delivering. They said because they are so busy, they have to pick up the container the same day instead of the promised 3-day unloading window.
   
   6. And finally, the container was NOT wrapped like I was promised. As a result, alot of our stuff were covered in black dust including our baby's stuff. We had to spend a long time wiping clean everything and washing everything else.
   
   Yeah overall this is a very poor experience. By far the worse moving experience. When I moved across country using conventional movers. I did not encounter any of these problems. In hindsight, I would have just haul everything myself renting a truck rather paying this scummy company $2000 to do a terrible job.

7. Worst experience.

   Where do I start?
   
   Let's start by saying that I firmly believe that no one in the corporate offices have ever moved themselves and have no idea how to even remotely provide services. Beyond this general complaint, I experienced the following:
   
   (1) Expensive - While I can't hold this against them since most moves are expensive, they beyond the 3k they charged me for a long distance move, they charged an additional $220 after the move because the move was "long haul" (wasn't that already established in the moving cost??) and it was "heavy" (come on..).
   
   (2) Unorganized which led to 12 hour delay from original arrive time - Corporate automatically gives you an estimated arrival window of 8am-12pm. For my shell drop off and loading, my movers arrived at NINE PM. That is TWELVE HOURS LATE. I had to cancel all my own personal travel plans which resulted in an additional $500 to pay for a hotel and flight.
   
   (3) Zero customer service - I tried to call the office to get a sense of when the movers would arrive for my shell drop off and unloading. They said they couldn't provide that nor could they provide me with the local moving company's information so I could call them directly. They said I had to wait until the date of the move to get details on the move such as expected arrival time. When I said that just wasn't going to work, the woman responded with "moving is an all day event. I suggest you pack a lunch and wait." Seriously? All I was looking for was a realistic timeline beyond the generic "8-12" so I could determine if I needed to wake up at 5am to drive to my new home or 7am.
   
   Do NOT use Zippy Shell.

8. Unresponsive. No communication. So Angry.

   If I could give this company Zero stars, I would!
   
   Where to even start?!
   First off, our shell was delivered to us to pack on August 5th.. It's now the 18th, the 10th business day. Our contract says, "ship ASAP/ no storage." What did this company do? They stored it! For over a week!! My husband, myself and our 8 month old moved halfway across the country and we've been living on the floor for over a week. Do you know how hard it is to get any quality rest when you're sleeping on the floor and you have an infant??
   
   WE have had to contact their "Customer care team" multiple times now. WE had to get the ball rolling on getting our stuff shipped on the 6th business day. WE had to check in on them two days later to make sure our stuff was shipped. WE had to call on the 10th business day to see if our stuff had arrived in the destination location.
   
   When WE contacted them on business day 10, 20 minutes before the end of the business day, we were told that our container had arrived. Had they notified us? NOPE! Called them back 30 minutes later to recheck the status of our stuff. OH wait.. our stuff is NOT at the destination location like someone just told us it was. And no one can contact us until MONDAY to give us an update.
   
   So, recap. They don't communicate with their customers. At this point all of my family's earthly possessions are lost. This company is in breach of their own contract. No one that has any power can help us (i.e. Managers.) and there's no phone number for their corporate offices..
   
   I'm more than appalled at this company's lack of service, communication, and response for their customer. No one seems to know anything about what is going on with people's possessions.
   
   DO NOT USE ZIPPY SHELL! They'll screw you and your family over. They might even lose your stuff. BBB will be hearing from me and I expect a FULL investigation into this company to happen.

9. Awful in every way.

   Absolutely horrific company from top to bottom. Charged us $4000 to move from Minnesota to New Jersey. They said our stuff would be arriving in NYC within 10 business days. On the 9th day, it hadn't even left Minnesota. But they wouldn't let me speak to a manager because it was still in their contracted time frame. Apparently they have particle accelerators at Zippy Shell!
   
   Needless to say, my items didn't arrive in New Jersey for another 6 days, at which point they had had my stuff for 18 calendar days. Throughout this experience, I had been trying to get a hold of their customer service manager, Rod. Rod is a hard man to get a hold of. I made the grievous mistake of missing his first call and calling him back minutes later, only to be told that I had now dropped to the bottom of his call list and had to wait 48 hours for another call. Well, 3 days later he finally called. And on that lovely call, he lied and told me that he had tried to call me multiple times, so this whole situation was essentially my fault for not answering. He also told me that his company had done well because my stuff was "only 3 business days late in reaching the warehouse". Meanwhile, I still don't have my stuff delivered, and we're on day 19, and it still won't be here for 2 more days. Don't ever, ever, ever use Zippy Shell.

10. It's clearly the worst.

    It's clearly the worst, and so are it's employees.
    I have been in contact with Roderick Bethune, the customer service manager for over three weeks demanding a refund.
    He continues to say how valuable my time is and how much he appreciates my business yet will do nothing to show it. He said in one of many emails..
    "I would be more than happy to discuss any other ideas in regards to compensation with you to come to a resolution. We hope you understand how valued you are and how much we appreciate your business. Please let me know how you would like to proceed."
    I let him know how I would like to proceed. I want my money back.
    
    Here's his email address. Be sure to let him know Jill sent you.
    rbethune@zippyshell.com.

11. Don't use zippyshell.

    We had a horrible experience with zippyshell. They underestimated the amount of storage we would need even after us giving them all that we needed moved. We had to pay for a larger container on the day of the move because the movers we hired through zippy said all our things will not fil in the 15' and 10' containers. Even after the larger container was brought the movers were still not able to fit all of our things and left a lot behind. I had a week to sell my things because they couldn't fill it in the two containers that they said would be enough. On top of that they charged me for heavy lifting and an extra staircase climb! I lost so much money in having to sell my stuff that didn't fit and then having to repurchase in CA. on top of all that I bought a one way ticket so we could fit the essential things we needed in our van so my husband and sons could drive it to CA. I flew with my toddler daughter and arrived here the morning of the delivery. I called them and was told the containers were not there yet. My family drove three days and arrived by Sunday and had to sleep on floors. We are still waiting and sleeping on floors, spent over $700 on things we need that we already posses but don't have yet. Having to eat out because I have nothing to cook in. Kids start school tomorrow and don't have most of their belongings. Our containers were packed and taken on July 25th, its Aug 15th and we still don't have our things! Of course the manager still hasn't called us back. We asked to be compensated by them providing the unloaders but of course the customer service can't authorize that without the manager who never calls. We have been on the phone with them daily with no results. Our things have finally arrived at the warehouse but where have they been all this time and what condition am I going to get my things in? The loaders that we hired through zippy didn't even wrap my furniture in the clear film I bought for them even after me reminding them to do so, we are all so frustrated. Save yourself the headache. The long move was hard enough but these guys have made it harder for us!

12. Customer No-Service from Zippy Shell.

    I hired Zippy Shell for a cross country move from North Carolina to California. The two 15' containers were dropped off and picked up without any issues and I began my drive to Los Angeles. I was given a transit time of 7-10 business days after the pickup on 7/29. I called on 8/4 to make sure they had the delivery address correct and ensure there were no problems. I was told by the customer service rep that my units would be delivered on 8/8. When I didn't hear from them or receive delivery by noon that day I called and was told delivery would be on 8/10 between 8-10am. Again..nothing. I called customer service and was told they weren't even in Los Angeles yet but were "in transit". As of 8/11 no one at Zippy Shell can tell me where my things are or when they'll arrive. I asked to speak with a supervisor and was told I would be called back. I reached out to the person who booked my move and he sympathized with me then transferred me to his supervisor..it went straight to voicemail. I don't know when, or if, I'll receive delivery but I sincerely regret hiring this company to move me. U-Pack is just a little more but guarantees the delivery date or refunds the cost of transit.

13. Worst possible service and even worse customer service.

    Setting up this service was wonderful Nice caring people. I should have gone with the POD people. They arrived on the day of the scheduled move 2 hours late. No phone calls. Moving my elderly mother across country from Florida to California. Scheduled delivery was for Monday july 10 between 8 - 10. COnfirmed wiht the customer service agent on July 6. Drove to N Cal to be available for the delivery. Monday morning no Zippy Shell arrived. I tried calling but just got through to an overflow customer service agent. no answers. No one called back on Monday. When I tried to call several times in the afternoon between 2 - 3 Pacific Time. I got a recording over and over that the offices were closed. They are supposed to be open til 8 pm eastern time. uuugh. I got up Tuesday morning and called at 5:30 since they opened at 8:30 eastern. I did get through to an agent who was sickly sweet but could not give me any information. I asked her to please schedule the delivery for the following Thursday. She said she would do her best. A few minutes later I receive a e-mail confirmation for the following Monday for deliver. between 10 - 12. I tried to call to follow up but only got through again to the overflow company. They do not know anything and can only take a message. By this time the CREDIT card was charged the full amount. No one called until Thursday when I spoke with a "Manager" Roderick. He apologised again over and over and promised to cut the total fee for the inconveninece. He stated he would call on Friday to confirm the Monday delivery. No call Friday. I tried calling and of course the overflow team UUUGH. Monday, No delivery. The POD and all the furniture was finally delivered on Tuesday now a full 22 days on what was supposed to be a 10 day delivery. Never heard back anything from this Roderick person. No discount No communication. Really poor service. Don't use these guys. RUN THE OTHER WAY!!

14. Horrible.

    Zippyshell.com Zippy Shell Moving and Storage is not where you want to plan for a move.. They were supposed to deliver a 15' container on 7/28/17 between 8-Noon..
    
    I received a phone call at 10:00am telling me that there weren't any containers available for another 1-2 days. They offered to send a box truck to take contents that we wanted loaded back to the warehouse where they would load the container for us when the containers arrived. If all of the contents didn't fit, they would get us a second container at a slightly reduced charge (HA).
    I spoke with a "Manager" that kept saying sorry, offering a small discount for the inconvenience, but did not have any solutions that would make sure we didn't get nailed by a second container charge.
    
    Very poor communications, zero project management skills, inability to manage product pipelines.. Considering we booked this job on June 21, 2017 -- NO EXCUSE!
    
    I ended up with PODS that delivered ahead of schedule with outstanding customer service.

15. Worse experience of our lives.

    NEVER, I MEAN NEVER USE THIS COMPANY. This company does nothing but lie to you and give you the run around. We were told our shell would be delivered on a certain date (twice), we waited and no shell. We called Zippy only to find out after several phone calls that shell was still in transit and no one know where it is, so here we are with hardly any of our belongings. We called several times asking to speak to a supervisor and were told one would call us back and it never happened. Our experience with ZIPPY has been horrible. One headache after another and it still going on. Don't ever use this company, you will regret it.