On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).
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Philadelphia to Denver.
Literally the worst experience and customer service. They run a scheme where third party movers come out and charge you additional fees that are never disclosed. The absolute worst company. They promised they could fit our two bedroom townhome into one large container. It didn’t fit and we were totally vulnerable. We had to part with things bc they wouldn’t fit and they tried to charge $2500 for the additional container they originally said we didn’t need. Please do not use this company.
Zippy Shell move was disappointing.
I found Zippy Shell on-line after looking for options with a move, where (1) my move-in date was not firmly set when I scheduled the move; (2) I only had a 2-BR location to move for myself, so limited "stuff" and (3) I wanted to manage cost. Zippy Shell initially seemed like a good choice. In general, the customer service people were friendly and easy to deal with on the phone, and you did get to talk with a person. They could schedule the pick-up when I wanted, and the trailer and loaders arrived as promised. However, the coordinator did not estimate the loading size correct, so they could not fit all of my furnishings and boxes into the trailer. This was after I had spent more than an hour on the phone with the coordinator - lesson learned: Always have someone come out to estimate! So I had to subsequently rent another van to finish my move. Second issue, was that the loaders tried so hard to fit everything, they damaged some of my items, including damage to a leather sofa which I specifically mentioned for good protection. The damages weren't terrible, but it was all preventable if the loaders had taken more care. Third issue was that since I have submitted my claim on the damages, they have never acknowledged the claim or responded to it at all. And this was after purchasing their protection as part of the package. I was also disappointed by the time it took to get the trailer to their storage location, and then get it here - multiple days each time. I did move between states, but an easy single day drive. The crew at the destination that unloaded did do a very good job, and they pointed out all the damages that were done, clearly as a result of the loading and loading/transportation. Lastly, I went with Zippy Shell to save some cost related to a dedicated move service. However, by the time I rented the additional van to get what they couldn't fit, and replace/fix the damages, I could have gone with the dedicated service. Zippy Shell might work for some, but I was left disappointed. An no one from Zippy Shell even followed up after the move. Next move I will go another route.
California to Florida Move.
I have to admit, after reading so many negative reviews about this company company, I was very worried about using them. They are literally the only Pod type of company that would service my remote mountain town in Ca so I had no choice but to roll the dice. Turns out that I’m glad I did. Both pickup and delivery were done on time and efficiently. The movers were professional and friendly and we paid for 3 hours of loading and unloading and they got the job done on both sides of the trip. We did have a few awkward and heavy items too. I guess it all depends on where your being serviced as they utilize 3rd party companies for the actual moving and storage. No complaints here and they were honestly the least stressful part of our cross country move.
Please! Whatever You do do Not Use This Company.
The worst moving and storage company you will ever know. First, when I originally moved the truck was 3 hours late coming to my home. I'd hired outside movers and they were there waiting for the truck to get here and were on the clock. Secondly when they finally got to my home they were under the impression that I was using them to load and move my things and because I wasn't they claimed that the truck they brought was only for loading and moving if THEY were doing it. I let them know that I was loading and only moving a few items and that everything else would be put into their storage unit. After another 2 hours of going back and forth with them and everyone trying to get in contact with a manager (it was a Saturday and the local company was closed and the corporate office could not help with their local partners) the movers finally decided to stay (yes, they actually told me they were leaving). Then once my movers started trying to load items onto the truck the loading piece on the truck did not work smh. My movers were moving large heavy furniture and the loading lift would not come out. So you could imagine how difficult and how much more time was spent trying to load my things onto the truck and off of it. Third, when I originally booked the storage unit with Zippy shell I was informed that the container would hold two rooms. This was a lie. It held one and half rooms of furniture and no boxes. All that could fit was some of my living room furniture and my bed and dresser. We had to squeeze boxes on there AFTER I took my bed and dresser off of the truck at the final destination. After that I was able to add my boxes. Also, once we got to the final destination to unload my bed and dresser it took extra time because the loading lift was not working. Instead of them just having to roll everything off they literally had to hook up lifting rope to get it off. As you can imagine that took so much more time and I had to come out of the pocket more money. Now I am in the process of moving and trying to get my things out of storage with them and they are giving me the run around. You have to jump through hoops to get someone on the phone and or to schedule a day to just unpack the container. If you're planning on unloading your unit or having them drop it off at your new place make sure to call two months in advance or you wont get your day that you need and they don't do anything to help. Also, apparently they merged with another company and moved my things from the original storage warehouse to another one. Never not once did they call or email me to inform me of this move. I just found out when I called trying to schedule my move. I will never use this company to move or store anything ever again and I urge anyone looking for a company to move and store your things to look elsewhere because Zippy Shell is by far the worst company to ever do business with. NEVER AGAIN!
Just the worst self-move company.
Do not ship with Zippy Shell. No status reports, delayed shipping, ineffectual customer service, and shoddy compensation.
We scheduled to ship a shell across the country for May 18. Two and a half weeks later, we had not received any update about the shell's status. When we called, they told us the shell had not even left the origin city. The shell arrived over a week late. When we tried to schedule a delivery date, they provided us a date 11 days later than requested. That means they were planning to hold our belongings for a month and a half, instead of two weeks.
Their customer service is also terrible. First, they do not respond to the email address they provide in their emails. Second, the nice people on the phone have no autonomy, and they have no ability to help you with your problems. You cannot get through to a manager. Third, they show no interest in rectifying any complaints. I am blown away that a company like this can operate at all!
Omg.
$5000.00 to move possessions from Oregon to MN.. and another $500.00 to have the junk man haul the devastation to the dump.
They never said the truth.
Terrible company from the beginning they lied to us about how much stuff would fit into container then they told us 7 business days to move from PA to AZ for the next month I kept calling to find out where my stuff was and all they told me it's in transit until they told me it actually never left PA! One day after more then a month, they showed up without scheduling then they charged us for storage because in their system in never showed delivered! When we called for a refund for the delay they said sure our manager will call you back.. Never happened no matter how many times I called. Basically liars DO NOT USE THIS COMPANY.
Never again.
I needed a storage container company that came to the middle of nowhere. I only had 2 choices, and had already been burned by my other choice. Do not trust these idiots with your belongings. Almost every piece of furniture I own it either broken or seriously damaged. I want to file a claim but they refuse to send me the forms, and now they have blocked my phone number. Beware that they force a hefty "deductible" on you so that claims are pointless anyway.
The 3 hour load/unload window should have been enough for me to walk away, but I was desperate and needed the storage aspect at my destination. I was assured that the "help" they provided (@$1000 PER 3 hour block PER container - I needed 3 blocks for 2 containers) would be professional. One out of the 3 men had a clue how to pack. The others refused to properly use the furniture blankets that I had provided. Consequently all exposed surfaces are deeply scratched. Plus, he was using tape to hold the moving blankets in place. Thankfully I have been able to remove the tape without incurring any additional damage - so far.. My dining room table was also somehow deeply gauged through the moving blanket.
So far of all the boxes I personally packed have arrived with intact contents. I am still unpacking, and have yet to get to the "problem" ones (see below).
Storage and scheduling delivery went smoothly, no complaints there. They did mess up the timing of the billing, so that the larger half of my bill (because of the extra packing block) couldn't take advantage of a credit card promotion that I had.
The dropoff was contracted out to a real moving company. The men looked at me like I was crazy when I met them with fear in my eyes. I was also surprised that the container was only shrink-wrapped around the edges and NOT on the top and bottom. I was under the impression that it was to be fully wrapped to protect the contents from dirt and debris. It is not. So, my belongings are not only damaged, but filthy - even worse dirt-wise than any other moving company I have ever used. Moreover, upon opening the first container everyone was shocked to see what looked like a bomb had gone off inside. Furniture and boxes were shattered with their contents strewn randomly. I thankfully had enough trash bags on hand to have my entire cabinet of yarn stash picked up off the floor and repacked. I just uncovered the physical cabinet to see if I could repair it, and the handles are cracked in the middle! The movers slung all my IRREPLACEABLE work papers back into their crushed boxes. I am hoping I haven't lost too much through the OPEN bottom of the cage.. Also in the "explosion" was my guest sheets dresser - which is mangled so completely I haven't even been able to unwrap it yet. My master bedroom dressers we're jostled so much that the backer nails were pulled out and multiple drawers were bounced off their tracks (most likely causing the crack in one side panel). I still haven't worked up the courage to turn on the electronics that were "explosion-adjacent". I suspect they dropped that container.
No explosion in the second container, but it wasn't full either. I had to leave prior to the third loading session. After the movers left my neighbors sent me pictures of what was left behind. Since I couldn't replace all my cat furniture for my disabled cat or specially futon, I paid someone an additional $1000 to bring my "leftovers." Why?
Additionally, when you call the 1-800 customer service number, neither you nor the representative on the other end has the ability to contact the local movers directly. If this communication was possible, many problems would be solved. No one benefits from this policy!
Also, you have NO option to provide negative feedback to Zippy Shell directly.
Finally, I also discovered that Zippy Shell is merging with 1-800-packrat. Figures, as that was the company who I was avoiding over my bad experience moving out to the middle of nowhere..
Holding my Belongings Hostage.
Called Zippy Shell on January 3, 2019 to have my belongings, which were being stored in their Raleigh, NC warehouse, moved across country to my new home in Spokane Valley, WA. When no one called or emailed to let me know that my shell had been shipped, I called the Customer Service line on January 17th to confirm shipment. The Customer Service rep I spoke with told me that my belongings would be arriving at their Kent, WA warehouse in the "next couple days or so." When I hadn't heard anything regarding delivery by January 24th, I called Customer Service again. The rep I spoke to that time told me that he didn't have any notes about my shipment or delivery, but that he would put a "note in my account" asking the Logistics team for confirmation. I called every business day for a week asking, "Where are my belongings and when can I expect delivery? None of the Customer Service reps I spoke to had any answers for me and there requests for more information were being ignored. I asked repeatedly to have this situation escalated only to be told that the CR reps were "not allowed to escalate an customer complaint to their superiors until the company was in breach of contract." So, after doing the math, the CR rep I spoke to determined that it had indeed been longer than the 10-14 business days that they promise to deliver within, so he could escalate the issue. On February 1st, I get an email from an "Escalation Lead" stating that my "freight" had shipped and would arrive at the destination warehouse by Feb. 6th. I was flabbergasted. They had ignored my shipment request on January 3rd, and despite my calls requesting information, were not spurred to action until they realized they were in breach of contract. The "Escalation Lead" did not apologize for my inconvenience nor did she accept any responsibility for the tardiness of my shipment. I also learned that the "destination warehouse" was 5 hours away from my home. That said, once the container reached that warehouse, Zippy Shell charged my credit card for the 2nd half of the move. (They say they will do this in their contract, but the contract never states WHERE the "destination" warehouse is located. It only lists my address 5 hours away. Since Feb. 6th, the company has cancelled 2 delivery appointments and have given no indication of when they will be delivering my shipment. They keep blaming the weather, but this is winter in Washington, if they are only able to move in warm, sunny weather they should have never accepted my contract. In the meantime, they have offered me $50 per day in compensation for "transit delays," but they stopped counting the days when my shipment arrived at the destination warehouse. So, even though I've gone without my belongings for over a week, none of those days count toward my compensation. Since they have already been paid, they are not motivated to make delivery. So, my belongings sit in a warehouse while I wait to hear when they will decide to deliver them. The Customer Service reps are not empowered to solve problems and are given zero information. The Escalation Lead is rude and condescending and actually told me there was "no one else I could speak to about this matter." Talk about breaking the cardinal rule of customer service! I urge you to choose another moving company. I've had great experiences with PODS and Door to Door. Good luck!
Moving and storage.
I moved from Pa to Texas. Contacted zippy shell and they assured me that once I had a shell delivered I would have two or three days to load up. That was a load of crap. They give you one day and pick up early the next morning.
So I arrive in Texas and stored in one of the warehouses for 5 months and asked to have it delivered. Delivery was supposed to be included in price I had paid. Over 2700 and 160 a month for storage. Well now they want to charge me an additional 390.00 for delivery and they would wait at house for us to unload. They gave me 3 hours to unload??!! In their website it claims that u can have a few days to load up and unload. This is misleading as the reality is u only have a couple hours.
Customer service is the worst. I have five different numbers to contact and not one of them are helpful. They are rude and give false information. Cannot troubleshoot or fix any problems that arise. There were many.
Beware. They wanted a zip code to area was moving to. I did not have an address yet and gave them an address in Houston where my daughter lived because I didn’t have a definite place yet to live. Now I finally buy a house that is 30 miles from the zip code I gave they are charging me extra for delivery. It was supposed to be included. I’ve called numerous times to get this settled to no avail. They have your belongings, either pay or you don’t get your stuff.
These people are rip offs. They don’t follow through in anything they first promised me.
Beware of this company. If you r moving cross country. Do not use. Local moving may be ok.
Call another company. It’s not worth the aggravation.
Major let down.
We hired Zippy Shell to move our home into storage while our new house was being built. We paid in advance for the loading and putting our stuff into storage for 3 months and for delivery to new house and unloading. The initial move was flawless and stress free. Just called for the delivery and was told they no longer offer unloading help. It appears that a contract has no meaning with them. They are refunding $400.00 and the company I've had to hire to unload the containers and is costing us $560.00 plus the added stress of trying to cordinate the container arrivals and the new helpers.
Recommend you get all your answers up front and be warned they may change the terms with no recourse.
Moving.
This has been a nightmare!! Please do not use this company !! Customer service is horrible they do not delivery on time ,communicate , return calls or emails they are very unprofessional.they don't even know if the truck is in warehouse or in transition
And at the last minute they want you to pick up at their warehouse at your own expense!! I will contact my attorney I’m done dealing with incompetent people !! That business should be shut down !!
Disgusting And Awful Service.
My mom used these morons from her TX move to CT and her and my disabled grandmothers personal belongings and badly needed medical equipment has not arrived a month later and way past the contract date! Oh best part, now they told her that they didn't deliver door to door to our CT address and she would have to get it herself! Hmmmm chargeback much?!! I would instruct everyone to do the same and chargeback your card. Trust me I am a business owner and the card companies are on your side and you will win.
Don't trust them - Horrible.
I used zippy shell to move from MD to TX, initially the sales person promised me that one container is sufficient, with loading and unloading, furniture assembly for a price and when then they came to load my items got a shocker saying that container is not enough and need one more so have to double the initial cost and even worse was they dint even care to confirm that is delivered, I have to follow up multiple times and when it came they added another amount for stairs my origin has more stairs then destination but still I have to pay and then they dint even do assembly of the furniture and I called them 3 days multiple times and never got a response from them too much hassle and it is worst.
Horrifying Experience.
This horrifying experience began the day before our move on August 8, 2018. Zippy Shell swapped out packers last minute, to save themselves a few dollars. When the packers did come, they came unequipped to pack, so sent us to go buy packing supplies, keeping in mind this is a 3,000sq foot house. On the second day of packing one of the packers tells on a fellow packer whom had been loading his car up for 2 days with our belongings and taking it home, all the while putting empty boxes on the moving truck! All of this came out because a watch of my father’s was missing and they got paranoid. It gets worse. The reason they were paranoid was because they were shooting HEROINE up in OUR bathroom! We had to call the police and file a police report. It still gets worse. We finally get the belongings to the destination and EVERYTHING is broken, literally. Nothing packed or wrapped. From family pictures (not just frames broke I’m talking holes in the actual pictures, bed frames missing, box springs and mattress ripped with huge holes, headboard and foot boards destroyed, any and all glass shelving shattered for curio cabinets, leather couches ruined and again not wrapped. Chips out of tvs. Antique chairs thrown on top of the truck like it was a throw pillow. Grandfather clock laying on its side. The list continues. Lots of things “missing.” We have receipts for everything. Zippy shell hired one of their trusty adjusters (Mike Edmunds at ClaimCo) and he’s a gem just like the rest of the company. The claim we filed, With pictures and RECEIPTS for everything was totaled around $34,000. They offered us $6,000. We declined and they had the nerve to say “how about $500 more and we end this.” How disgusting to even offer that amount and then to say something like that? It’s Christmas Eve and we still have no conclusion so I’m doing what I said I would do the day this all happened.