On this page you will find reviews on the company Zippy Shell Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).
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Do NOT use this company: dirty and no follow through.
LATE: We moved long distance and were told that our latest arrival estimate would 7-10 business days after the initial pick up date. 16 business days later, the warehouse finally called to confirm arrival. And THEN it was another 2 business days before they could schedule a drop off.
POOR COMMUNICATION/FOLLOW THROUGH: Per any representative we talked to, Zippy Shell is to reimburse $50 a day for late arrivals. However, we have now been trying for a month and a half to receive word of any follow through on compensation.
FILTHY: Our items arrive caked in road debris and dirt. Every single box and mattress had to be wiped down before we would consider letting it into our new home. Worst of all were the mouse droppings that littered at least a fifth of our contents. We were promised when we first signed on with ZippyShell that the cage of our contents would be "fully protected and shrink wrapped." That was a joke as there were a few layers of plastic wrap that encircled the middle third of the crate that was otherwise fully exposed to the elements.
DO NOT GET SUCKED IN BY PRICE. You will regret your decision.
Horrible Moving Experience!
DO NOT USE THIS COMPANY! This company is a joke and the worst company I have ever dealt with in my entire life. When you are moving cross-country, the services you get promised and pay for should be delivered, especially when EVERYTHING you own is literally put into their hands.
I should have known there were going to be issues when any of the days I requested for the container to be dropped were not available. Oh, and not everything fit in the container either. Estimates on their containers are a bit small.
Initially received email confirmation that my container arrived to its destination on 7/5. Call on Monday to schedule container delivery..didn't hear anything for two days from them. I call on Wednesday and come to find out, it was coded wrong and it actually didn't leave its origin until 7/8, which was 10 business days (all info provided states typical transit time to arrive to its destination warehouse in 7-10 business days). Container didn't arrive to destination warehouse until the 12th (though ZS told me the 11th..called the receiving warehouse myself to find out accurate information). My container was picked up on June 23rd (technical first business day by them was the 24th..how is it acceptable for it to sit at its origin for almost two weeks? ZS tells me "limited truck availability." B.S..Houston is a hotbed for truck services (but the sales rep also told me when I scheduled service, trucks are easy to schedule in Houston; therefore, conflicting information within the company). When I finally get a confirmation email from the moving team of a delivery date, I was never told or updated on a delivery time. Again, had to call the receiving warehouse (their 3rd party contractor) myself to get any correct information.
What makes it worse is you can barely get the customer care team on the phone and they are unresponsive to emails. I am still waiting on my delivery time info from them (when the container actually unloaded this morning). And to boot, the customer care supervisor (Brandon) is one of the people that gave me inaccurate information on Monday and then dodged my calls the remainder of the week when I asked to speak directly to him.
Do yourself a favor, either rent your own moving truck you can drive yourself or go with a completely different company (not even 1-800-Pack-Rat..this is their parent company). Moving long-distance is already stressful enough and this company provided such a bad customer experience that is made it even worse.
Ridiculously long transit with no tracking.
TLDR: Zippy is cheaper than other moving services, but if you want a company that accurately keeps track of your stuff and delivers it in a timely manner, GO ELSEWHERE.
I hate to be a Karen, but I have a LOT of complaints to get off my chest. I signed a moving agreement several months ago, from NC to MN. I told them I planned to move in the week of 7/1. We planned for my container to be picked up for transit on 6/24, and they gave me no reason to think that date wouldn't work with my arrival expectations, and gave me an estimate of 8-10 days for transit. Tbh, I can't recall if they said "business" days or not, but they definitely said 8-10. I will say my moving agreement listed "8-12 business days" as the transit time, so when it didn't arrive the first week of July like I'd hoped, I didn't complain. But it has now been almost THREE. WEEKS. and my things have yet to arrive. I would've been fine with scheduling pick-up earlier in June, but again, they gave me no reason to think 6/24 pick-up wouldn't get my things to MN by the time I got to my new apt.
Additionally, at NO POINT when scheduling my move did they tell me that the "transit time" is just from warehouse to warehouse- only during one of my calls for updates did they tell me there is an ADDITIONAL 3-4 days from when it arrives at the local warehouse to when it's brought to my apt in the "busy season"- I have no idea why it takes that long when I'm self-unloading, so all they'd need to do is drive it out and drop it off. They also made no mention of the fact that they do NO work over the weekend, so it can only be dropped off at my place M-F, AND of the fact that they don't provide tracking of your stuff!! What kind of moving company can't track your stuff, when darn near everything shipped these days can be tracked?? I called multiple times over the weeks to see if they could give me any updates, and they gave me no indication of where my container was at, or any idea of when within that 8-12 day range it might arrive. Finally when I called on 7/8, I was told it would arrive Friday, 7/10 at the warehouse (the 12th of the "8-12 business days"), but that they don't do same-day drop off, and even though I already knew that I absolutely needed it to arrive by Monday 7/13 and so wanted it dropped off then, she could only make a note in my account, and I would still have to call after getting email confirmation of its arrival on Friday to ask them to bring it to my apartment on Monday. Only, Friday rolled around and I didn't get an email. I called Friday afternoon with no response (not the first time, I've left messages before and they've literally taken up to two days to get back to me), and did not hear back again until I called and left another message today (Sunday). Then I was told that not only had my things not arrived yet (proving their "8-12" is a load of BS), but they STILL could give me no idea when it would arrive or where it's currently at, and the employee I spoke with again told me transit is “8-10 business days”.
So I've been living in my empty apartment for 2 weeks already, still have NO idea when I'll be getting my things, and my family who came from out of state to help me unload furniture tomorrow won't be able to help, so I'll have to figure out other arrangements for unloading heavy furniture that won’t cost hundreds. All of this is without going into detail about several other issues I've had with Zippy:
- Multiple agents have said 8-10 business days instead of 8-12 for transit, so clearly even they have no clue what's going on with their company.
- Charged $159 for "storage at the destination warehouse", even though I'd made it abundantly clear I didn't want storage, and it also said in my contract "Monthly storage charges will occur on the 31st day your items are in storage", not any time before then, and I had to call twice to get that charge refunded.
- Had to call multiple times to get my updated invoice with proof of insurance when I added that.
Plan to update my review when my things finally arrive.
I only WISH I could give zero stars!
Where to even start..
1) I was told by two different people that they would bring a lock (something promised by the company) when they picked up my container, as they failed to do it when they dropped it off for packing. Guess what, they didn't bring it, which means my container was sitting at a storage facility completely unprotected..that's just a little appetizer.
2) The customer service is appalling! Don't expect to speak with a live human for DAYS after you try to reach out to them.
3) I hope you're ready to waste a lot of your time with ZippyShell. My container was scheduled to be delivered on 7/9 between 8-noon. No one ever showed up, and no one called me. I had to hunt down the Charlotte location's phone number and I had to call and ask where my unit was. The man on the other line said he "forgot to schedule my delivery" and had some workers come in to drive my unit from Charlotte to Asheville. When I asked why I hadn't been called, the only answer he gave me was "it's his second week as manager." This obviously significantly delayed the delivery (again..a simple phone call wouldn't have been so hard, would it?) So, I am now missing an entire day of work waiting on delivery that was supposed to happen before noon. I spoke with a saccharin-sweet (ever so annoying) customer service rep who told me "oh no, they don't actually have to be there until 5, and we can't reimburse you any money." If they have ALL DAMN DAY to drop off the container, then schedule for 8-noon (also, no where on my confirmation email did it say they had until 5. I'm calling bullshit. I'm glad Zippy Shell can make money off of my while I'm missing work and not getting paid.
I'm appalled by the way ZippyShell handles their customers and their commitments. I cannot understand how this company is still in business.
Worst Moving Company Ever.
Absolutely terrible experience with Zippy Shell. Terms of contract were completely ignored. 9-11 business day arrival of container turned into 24 business days. I asked for 1 overnight storage at destination for unloading - they gave me 5 days, unless I wanted to wait another 2 weeks. Had to deal with the police to keep the bulky container on the street for that long. Their support line is terrible - after being on hold forever, Kyle the "resolution manager" was completely unhelpful and said the waiting was our only option, because in a tiny link to the company's policies on the contract, all scheduling and timelines were "subject to availability". It doesn't even matter what the terms of your contract are, they just do what they want with your stuff. Absolute nightmare - have never dealt with a company worse. Please do not use them.
Zero Stars.
I'm not even sure this is a real business. They dropped off our pod late, which is an error that we had to bring up to them. I shouldn't have to explain why this is a problem, but the biggest problem was that our movers were no longer available because the pod would not be there on the prescribed date. Now our pod is here in the new city. It took them two weeks to get back to us and schedule a date for drop off. During which time THEY CHARGED US FOR TAKING SO LONG. I REPEAT THEY CHARGED US a storage fee because they took over two weeks to schedule the pod.
Worst experience ever!
If I could leave no stars I would. Do not give them your business! Apathetic, rude, unprofessional, this company is just pathetic. Never have I had such poor service. Made a cross country move, paid for expedited shipping for delivery on our move in date. Was promised it would be delivered on our move in date. Move in day comes no pod. Call to find out where it is, nobody knows and they don’t know when it will be delivered all of a sudden. Please if you read this review take your business somewhere else. Nothing is worse then having all your belongings lost in transit without a delivery date known of when or if it will be delivered as promised. And then have to deal with unhelpful rude customer service reps awhen you are just trying to find your stuff. Oh yeah and they overcharged me and I still do not have my stuff! Worst company ever! DO NOT GIVE THEM YOUR BUSINESS UNLESS YOU WANT TO BE SCREWED OVER!
Do Not Use This.
Zippy, packrat are the same company, and they SUCK, they made my move from NJ to NC a nightmare, failing to deliver as agreed and I had to wait a month for my things. if you are looking for worst customer service and experience then you found the winner here.
Horribly company.
Zippy Shell is the worst company to choose for moving! Do not choose this company!
We have recently moved from Des Moines, IA to Phoenix, AZ and decided to choose Zippy Shell as the company to help us with this long distance move. We packed all of our belongings into a pod and it was picked up on 6/12/20. We were told that 6/26/20 would be the latest it would arrive in Phoenix. At that point, we thought that waiting until the 26th to have our things delivered was too long of a wait.
Unfortunately, we were wrong and our belongings did not arrive at the Phoenix destination facility until 6/30. Zippy Shell never told us that our stuff made it to Phoenix. Instead, we had to call to figure this out. During that call, we were given the opportunity to request delivery days for our pod to be brought to our house. However, we had to give the destination facility a 48hr notice (for unclear reasons). So it seemed that we would be without our belongings for another 2 days. Wrong again! We received an email shortly after that stating that the earliest availability to have our belongings delivered from the Phoenix facility to our house (Also in Phoenix) was July 14-16th. Another two weeks away! We were told we could rent a UHaul and go to the warehouse and pick up our things instead (again giving the warehouse a 48hr notice). Despite all of this, Zippy Shell has refused to offer any sort of adequate compensation (such as paying for the UHaul, etc.)
When it comes time for a move, DO NOT choose this company.
Zippy Shell - The Worst of The Worst!
I hardly take the time to write a bad review - but I had such a HORRIBLE experience with Zippy Shell that it warranted taking the time to warn others. I've moved cross country twice and decided to try a moving pod this time as last time with a moving service my boxes arrived completely crushed. After price shopping around, Zippy Shell earned by business by its competitive pricing. My belongings left California on May 28 and were due to arrive (I thought) a week or two later. When I called June 9th to see where my pod was, it had still not even left California 2 weeks later (it was just sitting at their warehouse while they "coordinated" logistics.) When I inquired why it was still in California when it was due to arrive in Florida within 2 weeks - they told me 10-1 5 BUSINESS days which is essentially 3 weeks. The VERY latest it was supposed to be delivered was June 17th, which comes and goes with NO DELIVERY but they still had the nerve to bill me in FULL with NO delivery. I start calling them to see where my pod is - numerous times a day I had wait times in excess of 1 hour+ each time. I'm sorry that's just NOT ACCEPTABLE FOR A PAYING CUSTOMER. You can also press * for them to call you back which allegedly holds your place in line, but I did this 3 separate times and no one ever calls you back. I started panicking as I had a wedding date approaching and my dress to be hemmed was in the pod, along with the title and deed to my car for a DMV appt I had scheduled weeks in advance according to my Zippy Shell LATEST delivery date. I finally get someone on the phone after no less than 12 calls (I even sent them my call log with screenshots of the extended wait times - all over 45+ min, one even 97 minutes before I gave up and hung up and 2 threatening emails to dispute the charge to show how UNRESPONSIVE they were to a customer demanding answers) someone FINALLY picks up and tells me technically it was only 1 day late because they don't count delivery to YOUR ADDRESS for that 10-15 day window, they count delivery to their warehouse in your area as your delivery date. I said WHAT? I've never heard of such an absurd thing - unless I have my belongings delivered to me, DO NOT count them as "delivered" - so they refused to give me more than a measly $50 for my late delivery. Even though the pod had arrived to the warehouse on June 18th (which was already over the MAX delivery time) they took another week to deliver them to my actual address - my pod did not arrive until June 24th!! It was picked up May 28th - they took almost a month to get me my stuff when I drove here by car cross country in 3 days! I think I could have walked my items over faster. They destroyed 2 very important time schedules I was on for a wedding and dmv and were completely unresponsive, unapologetic, and a disgrace of a moving service. HORRIBLE COMPANY! HORRIBLE SERVICE. HORRIBLE CUSTOMER RESPONSE TEAM.
Do Not Use!
If I could give 0 stars I would. This is the worst company I have ever worked with. We had scheduled a move from NYC to Cincinnati. We flew into NYC, packed up everything in the middle a pandemic, while paying for childcare out of state, only to not have the movers show up on the scheduled day. When their window for arrival passed, we called and could not get a hold of anyone. It took us ALL DAY before we got a text message from some third party company letting us know that the move would not be occurring and Zippy Shell would be "graciously" offering us $100 off to reschedule. It felt like a sick joke. Finally after two days on the phone, we were told we would be compensated completely and movers would be arriving the next day. We almost missed our flight to pick up our kids and THEN they couldn't even fit everything in the Shell. They did a horrible job packing it all (we paid for the loading) and broke a kitchen island in the process. We had to order a second shell, which they are claiming will cost more than the first shell. Again, we've spent DAYS trying to get a hold of someone to sort this all out and every single time, we're told that the person on the other line is submitting an email to management. I feel so stupid for using this company after seeing all of their negative reviews. It is absolutely unbelievable that they are still in business. DO NOT USE ZIPPY SHELL FOR YOUR MOVE! They are rude, unreliable, and disrespectful.
Buyer BEWARE, DO NOT use this company.
I am hopefully going to get to my shell tomorrow and unload it myself after renting a truck. If I thought this was an experience only I had, I wouldn't be posting this review, but over and over again, across the county, I read reviews others who've had similar experiences.
I am adding tothosecomplaints. I have waited online for hours on the phone and days for call back trying to get my container to my home. Finally I am renting a u-haul truck to unload the container into the truck. Mind you this is all in the middle of a pandemic. The customer service is non existent. They promise they will call you back and they will get a resolution specialist and even a manager to call you but NOTHING. The firewall to actually contact someone is huge. I hope those of you who've had issues with this company will file reports with the Federal Motor Carrier Safety Administration and Washington State Utilities and Transportation commission. These guys also have other companies and so they stay hidden. Know that the subcontract with PackRat, who is a subsidiary.
Some AG or DA, should investigate these guys. this websiteMyMovingReviews, should really not be promoting this company.
Horrible.
I would give 0 stars if I could - they didn't show up for my move at all. After planning a long-distance move from NYC to Rochester, I had everything scheduled (and confirmed) for a Friday move. After missing the 'time window' they gave us for move time, we called and could not reach anyone helpful.
After calling ALL DAY, they told us our move had been canceled. Seriously?! Also, it was a joke that they could only lower our cost by $150 for this HUGE MISTAKE.
They rescheduled for the next Monday (which is ridiculous but we had no options at that point) and gave us a set time window again. They did not show up during this time window. It was AWFUL! They then called around 4:30 and said the movers were on the way - but they never showed up. This sounds like a joke, but it's the truth. DO NOT USE THEM!! I am not sure if they're a scam or what. We had to find other movers last minute, and they caused us SO MUCH STRESS. Zippy Shell is the worst, especially their customer service because you can't even reach them if you need help.
Please save yourself and use someone else.
This company doesn't even deserve a 1 star rating.
This review does not apply to the local branches, as they are simply storage facilities and do not schedule or deal with customer service. This applies to Zippy Shell on a national level. This company is HORRIFIC! Terrible service, terrible business model. Before you book with zippy shell you need to understand how the model works. A local branch is scheduled to drop you off a shell, you pack it and they pick it up. Next Zippy Shell starts to "bid" out a price to 18-wheeler freight drivers at a low price to have your stuff relocated. If no one takes the bid they increase the price until its picked up. Lastly once your stuff arrives at the destination they must schedule it to be delivered. The guaranteed delivery date is NOT guaranteed. They do not care about your stuff or when it gets there. They bid for drivers at the lowest possible amount, which takes more time than they estimate. It took our things over a month to get to our location (over 20 days after the guaranteed date). Every time we called for an update no one could tell us where our stuff was or when we would receive it. Once our stuff actually made it to the destination, Zippy Shell didn't even inform us, we had to drive to the warehouse to confirm our stuff made it because no one would answer the phone. They then proceeded to tell us we had to schedule a delivery date and hey were "slammed" at the moment. So tired of waiting we ended up renting a truck and moving our stuff out of the shell ourselves. We were told by management we would receive a Per Diem refund for each day it was late which did not happen. They also proceeded to charge us extra for storage because of how late they were. We've recommended to all of our friends and family that they use a different moving company. This company is an absolute nightmare.
Unbelievably Horrible.
Boy, wish I had read these reviews before choosing them. Been 4 months since they took my stuff and I still don’t have it. Plus they are charging me storage for every month even though the delays are their screw ups. Just try to get someone on the phone. The last call took me 2 hours and 33 minutes on hold. Don’t be fooled by the auto message that they will call you back. They won’t. They hold your stuff hostage and you will pay much more than the original contract to get it back.