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Company average rating Zippy Shell Incorporated – 1.3 (calculated based on 203 reviews).
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Did not deliver - 0 stars - worst company I've ever dealt with.
I made the mistake of using ZippyShell for a move from NYC to GA.
The move was scheduled for Friday morning. The truck missed the agreed-upon time window, I had to call to find out what was happening, then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor:
1) We have to reschedule for 1 week later.
2) We might be able to find something for Monday.
3) We might be able to find something for the next day.
They jerked us around all weekend, then on Monday they once again said a truck was on the way--when it didn't show up either, I called and they said the next available slot was on the following Friday.
I asked if they were delivering ZippyShells to other customers in NYC while I waited, and they said yes. I asked why I had to wait so long even though they had shells available, and they said they couldn't do anything about it.
Basically, they didn't deliver, then provided such bad information that we wasted days trying to work with them. Meanwhile, I missed work, overstayed my lease (and had to pay a penalty for that), and ended up having to book a different company anyway. Our entire move schedule and work schedules got completely disrupted, and we ended up having to pay a lot more to book a last-minute alternative moving service
ZippyShell did eventually refund my money (although I spent hours even getting that to happen) but when I tried to ask them to help me with the significant damages suffered because of their failure to deliver not only on the agreed day but even 4 days later, they hid behind some language in their contract saying they're not liable for delays. Note that that language isn't even in the contract that you sign; it's buried in a .pdf file that is linked in small print.
They are quite good at the whole "brick wall" approach to questions and complaints, never admitting anything and never providing any real help. It took me weeks to even get somebody to simply say "I'm sorry" (albeit without admitting they did anything wrong). They are never proactive; you have to call them to find out any information.
TLDR; Do NOT use Zippy Shell--they don't deliver, they don't communicate, and after dealing with them for countless hours I can confidently say that they don't really care. Moving sucks, but it doesn't have to suck this much.
Took 14 days to deliver, I only moved 250 miles.
For those who are looking to move and thinking about who to use for a mover, I strongly do not, repeat, DO NOT recommend Zippy Shell. I used them back in 2017 when we moved from San Diego and it was great. I had an assigned customer service guy who shepherd me through the process and gave me step by step update. This time no such customer service. They merged with 1 800 Pack Rat in 2018 and the customer service went down the tubes. First of all, they don’t work on weekends. What moving company doesn’t work on weekends? Very inconvenient. They seem to have very limited resources and it took 14 calendar days to move 250 miles.
Our first bad experience was when we moved out, they hired a third party mover in West Palm Beach to help load the container. These movers were typical stereotype that kept upselling and intimidate you if you don’t listen to them. They said do you want to buy our moving blankets. I said we have some already and asked them to use those. Did they? Nope. They convinced me to buy their rope to tie things down. We told them to load the furniture and the big-ticket items only. They ignored and started packing boxes until they said, we can’t fit all your furniture. Well no kidding. I told them to unload the boxes and load my furniture. The foreman argues saying that it’ll create void in the container and the furniture will shift. I said, okay I will take that risk, unload the boxes and load the furniture. He lost it. Started cursing, shrugging his shoulders, saying “I don’t care, I don’t care” and treating my stuff like garbage. When I got my stuff delivered it had so many scratches.
When I ordered the container, Zippy Shell said it’ll take 4 to 6 days to deliver. After the container left, the customer service said, it’s 4 to 6 business days for transit. Once it arrives the destination warehouse then we can schedule to deliver the container. So, we moved within state line about 250 miles. It took 14 calendar days to deliver my stuff. They must have pulled my container via oxen across Florida.
Good news throughout this process was their third-party mover they used to deliver our stuff. Actually, if I have known this company existed, I may have just used them instead (https://www.hireahelper.com/moving-companies/long-distance/). They assigned to me a dedicated support person. Unfortunately, they didn’t open till 10 am so when they said my container will deliver between 9 to 10 am, I had to wait till after they opened to get an ETA. They showed up at 10:15am, unloaded in 45 minutes with care.
We had too much stuff and didn’t move far enough to justify the long transit period to use Zippy Shell. If you are moving out of an 1-2 bedroom apartment/condo, crossing multiple state lines, and you don’t mind a LONG delivery timeline, Zippy Shell is an affordable solution. I suggest you hire your own loaders/unloaders. Don’t expect customer service to give you an ETA of delivery. It’ll show up when it shows up.
Long distance moving & long term storage nightmare.
As of now, we wish we could give 0 stars. Our Experience is Zippy Shell begins in June 2018. We were moving from Arizona to Colorado. To start, the actual Zippy Shell did not fit and store as much as advertised. Customer service did absolutely nothing to help with this. So that was over $2800 wasted to have a Zippy Shell plus still needing to rent a Uhaul to tow behind us to fit the rest of our belongings because of how little was able to fit in the Zippy Shell. Our things were moved into a storage facility because we did not have an exact date we needed our Shell delivered (we moved in with family and were waiting to buy a house, so we did not need our furniture and other belongings delivered right away). Long story short, we have been living with family since we got to Colorado, so our things stayed in storage this entire time (over 2 years). We went to visit our things in the summer of 2019 to get some items out because we were about to have our second child. When we arrived at the address given where our things were stored, it was not a Zippy Shell facility, instead it was a third-party moving and storage facility (Arrow Moving & Storage). At this particular place, other customers items were stored in enclosed wooden crates. Our Shell was the “odd man out” because our belongings were in the cage-like enclosure and were completely exposed to all elements. When we got there, we found our mattress was completely saturated with a liquid. It was stained and molded (this mattress cost over $1500). Seeing this, we immediately removed it. We called Zippy Shell customer service and they claimed they could do nothing to help us. They didn’t even offer for us to speak to their claims department even when we asked to file a claim. The costumer service representative made it seem as if that wasn’t even an option and didn’t exit. After talking with Arrow Moving & Storage, they told us they would make sure they didn’t put our belongings in the same place that it had been assure that the liquid couldn’t infect our belongings again. Time went on, we were extremely busy with our growing family & tried to have confidence in our storage company that they would take care of all of our things.
We returned to the storage unit in September 2020 to find that more of our things have water damage, mold, the cage had been bent inward (possibly from the forklift) & punctured & scratched up multiple bed frames & our couch is completely filthy covered in water damage, mold, dirt & wood splinters. You could not even move a pillow without your hands almost instantly getting covered in black filth. The storage facility told us that they are not equipped to hold a Zippy Shell unit, but when booking with Zippy Shell, we discussed that our things would need to be stored long-term, they assured us that it would be in a Zippy Shell compatible facility & that they were able to do long term storage without any issue. They promised our things would be stored in a personal locker & this particular facility, our things were out in the open, exposed to everything, there were not any personal lockers.
We have well over 3k in damages to our belongings, not to mention the money wasted(over $3500 in monthly payments made to the storage facility) while storing our things at a facility that was not equipped to care for our belongings like we were promised.
We filed a claim on 9/21 & on 9/23 a woman named Juanita called. She called to confirm the location that our things were stored. She was extremely baffled why our things would be stored at a location that was not a Zippy Shell facility. We are patiently waiting to see how far we get with our claim through their claims department, and are willing to give them the benefit of the doubt because they will hopefully be understanding of our position & willing to work with us. We will update our review as we go through this process.
Move from Florida to Colorado.
We moved from Florida to Colorado. Choice them because of price but was a mistake. The have terrible communication. The process that I was told would happen DID NOT! I had to call numerous of times to find out where my container is. Transit and arrival of container were never accurate. The "team" doesn't know what the left hand is doing from the right. We ended up finally getting out container 2 weeks passed the 2 weeks they said we would get it. The move out was the worst. The hired BellHop and they showed up two hours late and the lead guy rushed loading without already showing up with the items we were told they were going to have to protect our things. He said he had two hours now instead of four to complete the job. Because of this all of our stuff did not make it in the container and we were very upset because we saw and told them there was space and they didn't listen. Very difficult day. After a very difficult time without our things for two weeks we were reimbursed $75 a day including weekends (which they tried not to pay) which totaled $1100. However this was a very difficult process to get them to agree to and I still would not deal with the headache. Now unfortunately there is damage to a few of our pieces and the process to claim them is also a nightmare.
Worst experience, do NOT use them.
To whoever needs to hear this, the price may be comparable, but it is 100% not worth it. DO NOT USE THEM.
They don't communicate with you during the move at all, I called multiple times to check where my unit was and they said they don't have tracking on them. Also, I specifically asked them to provide a lock (which it says on their website that they will), they forgot to give me the key when they picked up our stuff, so I called to have it sent to our new place. They mailed me a key, and when I went to my storage unit, there was no lock. They literally just mailed me a random key.
Also, the storage pods are just big cages, which I didn't realize. I thought they would be actual pods that you can't see in to and that were more protected.
They have now charged me for two months of storage when they shouldn't have. I literally don't have anything in storage with them and they are still charging me. I have called 4 times asking for a refund, they say they issued it and that I will see a credit in 3-5 business days, then I don't see anything come through and end up calling back and going through the same process again and again..still waiting for two refunds now.
Honestly, I will never use Zippy Shell again.
Horrible customer service.
No way to contact Raleigh Durham storage center once they take our belongings for almost a year had to call and leave a message and then he text back or maybe call. They have Double billed two different credit cards for 5 months. Corporate call center told me my box was sent to Houston vs Dallas Ft Worth as I requested . Dallas Ft Worth zippy shell number told me they no longer serviced zippy shell and had no idea where my stuff was
Houston location told me it was in DFW. (Houston guy was nice). Drivers are friendly and courteous and good at what they do. After 5 phone calls and being on hold for 20 - 45 minutes each call We have had to contact our credit card companies to dispute charges bevause 'customer service' number does not connect you to accounting dept. Horrible storage and moving experience.
Zippy Shell has moved my stuff and won’t tell me where they move it to.
I have trying for 2 weeks to locate my stuff since Zippy Shell reorganized their warehouses. I want my things delivered to me. The 1-800 # is useless. They could not even locate my account that I have had them for over 18 months. The local number has had me on hold for over 2 hours. My only contact with Zippy Shell before Zippy Shell reorganized has texted me saying someone from the new location will get in touch with me. That was over a week ago. Stay away from this company. My move was approximately 30 miles. God is your only help if you move out of state.
Told two weeks, now it's 44 days.
Customer service reps: awesome.
My experience: ridiculous.
I was told over the phone that my pod would take 8-10 business days to move from the warehouse in my state of origin to the warehouse in my state of destination. It took 17 business days, and now the first day available for my pod to be dropped off from the local warehouse is 44 calendar days after the pod was picked up. I don't need to outline how frustrating it is to live without my property when I have kids to care for, a house to move into, and a job to work. My only options for getting my things earlier are to pay for movers to get my things out of the pod at the warehouse and transported to my house, or go to the warehouse with a rented truck and do it myself. The only reimbursement for this drastic inconvenience is $100 off of the fee for the movers, which is about a 25% discount on only the movers. I'm already $2200 out of pocket for a pod that fits a 2-3 bedroom apartment's worth of stuff, so I already had to rent an additional truck to transport larger, more awkward items. Now I have to buy kitchen equipment, clothes, bedding, and a large number of other basics to get by until my pod arrives, or I pay $300 for movers. Though I can go get my things and time I want, it still feels as if I'm in a very difficult situation.
Military families, only do this for a DItY move as a last resort. The Army was far more reliable and timely. I thought that this option would save me stress, time, and energy. Obviously, I was wrong. To be clear, this was a civilian move.
My husband is now a disabled vet and I need options that make my life a little easier. I'm sick with disappointment.
The customer service reps were unfailingly kind and patient. Hold time was between 10-25+ minutes before initial human contact.
1-800-packrat has joined with this company. My pod has 1-800-packrat on it. You'll get the same experience from both companies but calling the two different companies resulted in different price quotes for me, Zippy Shell being the less expensive option.
Horrible experience.
Do not do business with them. They made my moving experience extremely stressful. They screwed up my delivery date multiple times, LIED to me about hiring movers to unload my pod at the warehouse, and then forced me to hire a UHaul and unload and move it myself. The things in my pod got filthy from dirt, debris, grime, and mice. This is in addition to all the issues I had with them on the front end regarding destination and pod drop off.
Horrendous!
Wow, when you tell them your drop off and pick up days, then they pick all new days for you! How convenient, NOT! They don’t even tell you the days might not be guaranteed! Our movers were already lined up! Horrible customer service. Roxanne, along with the other employees, are scam artist! Do NOT use this awful company!!
Zippy Shell is a TOTAL NIGHTMARE.
I wish I was able to give them a negative 5 star rating- I contracted with Zippy Shell and had an absolutely horrible experience from the hard sell to book the contract on to the entire process throughout the move.
Zippy Shell’s customer service is pathetic and unprofessional. It is difficult to get a human on the line or to get a human to call you back. The people who do answer are unable to facilitate a response. I don’t know how many total hours I spent on the phone with them waiting for someone to help me.
My move was picked up & was to be moved immediately with 6- 8 days in transit. It was 20 total days getting to me and would have been longer if I hadn’t hounded them. My items did not leave the originating location as contracted. They did not give me a key to my Shell as promised. When it finally got to its destination Zippy Shell wanted 3 additional days to deliver it. I believe all the problematic issues are within the Zippy Shell corporate/billing customer service, and logistics arenas. Zippy Shell doesn’t care about their performance. Zippy Shell provided the absolute worst customer service that I have ever experienced. I hired moving labor for 3 hours at each end of my moves. The actual movers were good and efficient. Outside of the moving labor, NOTHING ELSE went as planned. DO NOT use this company, you will regret it if you do. It is all “I know you are frustrated or so sorry” but no resolution to their horribly mismanaged operations.
I picked this company because the salesperson told me my things would arrive on my move in day which was a Saturday. This is the only reason I went with them.Their inability to make this deadline costs me additional rent and several days away from my job.
I called the company all afternoon until 7:30-8pm on the day my move was finally to arrive. It didn’t arrive. I finally got my stuff when the local vendor interceded after the Zippy Shell Manager promised I would get my things that didn’t arrive. I really hate that the local movers associated with Zippy Shell get a bad rap. The issues all seem totally corporately driven & based on my experience Zippy Shell’s corporate could care less about anything. Using any other company will save you time, frustration, heartbreak and major anxiety.
Do Not go With This Company Please!
TOTAL NIGHTMARE, It’s a scam! It will cost you more money waiting for your stuff than what you actually saved from going with a good company like pods! I’ve been told that my stuff is arriving everyday for the last 2 weeks! Save yourself the stress and just go with pods.
Horrible Company.
I want to be 100% transparent. My issues with Zippy Shell/1-800-PACK-RAT are largely based off horrible Customer care and Customer Service. I got quotes from both PACK-RAT and Zippy Shell, and decided to go with Zippy because it was cheaper. The price was by far the best I found, and I did lots of research. I moved from Northern California to Texas in the middle of the summer (busy season). I looked at PODS, U-Pack, U-Box, and plenty of smaller-name companies. PACK-RAT ranged about average to barely below average, and Zippy was the cheapest. The day of container delivery PACK-RAT showed up, and so begin all the nightmares.
Now for the bad stuff which heavily outweighs the good:
- At first, I was glad I received PACK-RAT containers, since they looked to be much better quality and a tad bigger than expected. Little did I know it would be the beginning of a nightmare move. I received ZERO notice that I should expect PACK-RAT containers. So now I had to deal with Zippy Customer Service for PACK-RAT services. If I would've known how complicated it would all be then, I would've declined reception of the containers.
- Since I booked through Zippy, I was told that I could not schedule delivery until my containers had arrived at the destination warehouse. They told me that once I received such notification, that I could call and schedule the delivery and that it would take between 72 hrs and up to a week for delivery. Well since I had PACK-RAT containers, once I received notification they were at destination warehouse, I called to request 3 different dates ranging from 72 hrs to a week later and they submitted the "request" to the warehouse to see what they could do, to which I got a response that it would be 3 weeks out instead. This would put me over the 30 day mark that's included, meaning I would have to pay for another 30 day rental on the containers. I called what seems like a thousand times to see if there was something they could do. For the first few times, I was told that it was definitely fixable and that they would submit a "request" to expedite delivery. At the end of the day, I had to wait the full 3 weeks, BUT I ended up calling PACK-RAT Customer Service directly and found out that they actually set up delivery at destination at the same time as they set up pick up at origin location..which just added to my anger.
- I get partially reimbursed for my move, and as such, part of the quote I requested included weight tickets for both full and empty containers. I called twice before receiving the containers to make sure everything was on track for delivery and weight tickets, and was reassured it was. A few days after they picked up the containers I called again to make sure they were weighed, since I hadn't received the weight tickets, and I was told that they would put a "request" in to inquire the status, to which I received an email back stating that the weight tickets were NOT part of the services requested, and that they would have to be completed at the destination warehouse and charge me extra for. At this point I was already skeptical of their ability to do anything right, so I was calling every few days to check on the status of everything, which every rep, and even a resolution specialist supervisor, reassured me everything was great every time. Once my delivery was FINALLY scheduled, I had to visit the warehouse on the scheduled day of delivery because they were MIA, and they told me that the weight scale was not open on weekends and that they did not know why my containers were scheduled for that day since they needed weight tickets.
- As you noticed, I put "request" in quotations. Both Zippy and PACK-RAT only have one number you can call. No option for different departments, or information on HQ. Just Customer Service. Anytime you want anything done, these reps have to put in a "request" to the department in question and that's all they can do. One rep told me he was frustrated with the system because they have no way of contacting someone from those departments to follow up, they are just able to submit the request and hope that department gets the request and fulfills it in the time that the reps are trained to relay to us. Which, let me tell you, they never do. Anything you try to do (request delivery date, pick up date, get billing information, even requesting to talk to a freaking supervisor/manager) always takes at least 3 days due to their dumb request system. Which brings me to my next point; Customer Service.
- I am not saying that all customers are always right, but when you see the amount of mess-ups in my account made by the company, if I request to talk to a supervisor or manager who can do more than a phone rep, they should at least say they will forward my "request." Yet I had 2 reps who just kept repeating that "a manager will not be able to change the dates anyway" over and over to me.
Terrible company.
Should have seen reviews on here instead of other moving websites(somehow you can't write reviews on them), I can't believe I missed the >100 1 star reviews. In this context it becomes completely my fault but regardless they get a 1 star anyways.
Pushy salesman to try and lock-in the sale promised 10 days with unloading. The contract I signed did have 6-8 transit days and ASAP(no storage) but the delivery date written as TBD but I didn't think anything of it.No issues with the pickup. I call 2 days before the delivery date because I hadn't received any update and get told "it's showing to be at destination warehouse on "xday" (14 transit days) but we'll need 24-48 hours to get movers" after you pick a date. They put a note to schedule the unloading ASAP. I get billed 1 month storage at some point that week (stuff isn't even in storage as far as I know).
1 week after the supposed arrival estimate (21 transit days) I get an email that they were arrived at destination warehouse. Of course I'm not trusting them about delivery so I call the next day and nobody has scheduled anything yet or started the process. The next day I get a confirmed delivery date 1 week in the future (28 days total). I'm not one of those "bring me the manager" people that complain the problem is that at every point they've been the ones promising things and not following through. I still haven't gotten my stuff but I assume the local movers can do an okay job in a couple of days.
Joke of a company.
Plagued by billing and delivery issues. Steer clear of this company at all costs. Moving is stressful, don't let these clowns add to it.