On this page you will find reviews on the company Alliance Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Alliance Van Lines – 4.1 (calculated based on 510 reviews).
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Best Services.
We heard about Alliance Van Lines by word of mouth. We called & Thomas called us back immediately. Lindsay came out, & gave us an estimate, explained how easy the move would be. Thomas checked in a couple days prior to the move. On moving day, the movers, Tony, Melvin and Ryan were AWESOME! They hustled! They did not waste any time and completed the move in less time expected! We highly recommend this company!
Discrepancy in estimate.
The estimate from Alliance and their contractor Move us to relocation were far from each other that I had to pay an extra $1068. When I called their office about that, they say it happens that way and I just had to pay the amount. What an excellent service that was. They say that since they don't have somebody to personally see the stuff to be moved, they don't have any control over that. I specifically detailed my description of the furniture and the sizes but for some reason, they underestimated it and I had to pay that amount. I do not recommend this company at all.
Terrible contact.. Late delivery.
I was moving with 9 months old and needed a same day move. Now over the phone they neglect to actually say that it may take up to 7 days for the delivery..
So when I found out on the moving day that they weren't going to deliver, I called them to request faster delivery as they said it won't arrive until 3 days later.. (they were going to have baby crib and our bed.. And where were we going to sleep?)
So I got them to charge me extra 500 bucks to "expedite" it for the next day 8-11 AM. It's 1:30 now and no one contacted me. I tried the cell phone of the mover that picked up the day before and asked he gave me few and sparse answer saying they had truck issue.. I want my 500 bucks back and they better deliver by end of today because we don't have a bed or change of clothes..
Best Services.
I have nothing but great things to say about Alliance Van Lines. I've used them twice in the last 2 years. I've gotten quotes from other local movers and they are much more economical than others. For both moves the crew was very friendly and efficient, which is very important to me as I was on a budget. This last move was with Lee and Melvin, and they were awesome! They completed the move so fast. I highly recommend using them.
Excellent Work.
First, a thank you to Los Angeles, CA from Alliance Van Lines for being very pleasant over the phone and making sure our scheduled move would go as planned. Also, thank you to Sean, Lawrence, and Lee for making our move go as smooth as possible. We appreciate your hard and efficient work with getting our stuff safely from one home to another. I even had to move some stuff from a storage unit into my new home which they didn’t seem to mind at all. I have learned that hiring movers is the only way to go when moving from one home to another home and I have used Alliance Van Lines twice now for moving. I can honestly say I would not choose any other company to help make a stressful event run so effortlessly. Thank you, Troy and Alliance Van Lines!
A Move to Remember.
Absolute nightmare. If I could keep one person from using this company, I will be satisfied. The company they subcontracted to was not only 6 hours late to pick up my items, but they refused to honor the terms of the contract. They refused to break down furniture, they came up with an estimate nearly double what Alliance did (despite my having several fewer pieces of furniture and about HALF the boxes allowed in the quote), the mover actually gestured to one of my boxes and said "see how this U-Haul box says 6 cu ft on it? We actually count them as 9 or 10." I wound up jettisoning most of my furniture because I just couldn't afford to move it. Then they want to charge me for the flight of stairs, even though I'm supposed to have one flight of stairs free (and it was only one flight of stairs, as I was on the 2nd floor). Anyway, I was hoping to make things as headache-free as possible because I was moving cross country for a new job. If I refused the late movers, I would not have been able to move on time. So now it is my worst nightmare - I have been sleeping on the floor and living out of a suitcase for 3 weeks at my new place. The subcontracted company emailed me only once to tell me I still owe them money on delivery, but they would not say when delivery is. When I inquired about that, the scheduler was rude and basically told me I'll get my things when I get them. I'm not sure my stuff even exists anymore. (FYI If you look, average delivery times for cross-country moves are 10-14 days - so with 3 weeks plus I am NOT being unreasonable.) Don't use this company; it's a joke.
Great Movers.
Not only did Alliance Van Lines give me the best quote around but their movers of Trevor, Scott and Larry are the best. I have never seen a team worked so in sync before. I had a 4 level home to move from and they handled everything perfectly. Nothing broken or scratched and so much fun to work with. You can tell when employees are happy. Way to go Alliance Van Lines.
Excellent Work.
I've used this company 2 times in the past year. They helped me move int my storage and then to my home. The most recent move was all the way to New York City, NY. They are the best priced moving company in the area, but also the best value. They can provide movers and a truck or just movers.
They've never broken a single item, always been on time and professional. I highly recommend them. The owner accommodated my change in schedule with no quarrels.
I've referred three friends. They've all had the same professional experience.
Excellent Moving Service.
David and John were wonderful. They are both very polite young men. They used blankets and wraps to protect some of my larger furniture and got the truck loaded pretty quickly. They managed to move my furniture in under 4 hours even though I had to return to the old apartment leasing office for the new key I left there. When I came back, they had already unloaded my outside furniture and was waiting. They made sure the furniture was placed where I wanted. It was a pleasure working with them!
Scam do not waiste your money. Only a reseller.
I contacted Alliance Van Line to help my widowed mother move to live with me. I believed they were a large reputable company and I was willing to pay the corporate rate to be sure my mother had reputable business to deal with. I did pay more than the disreputable sounding movers who called to bid my job. But I got the exact same disreputable movers but paid several thousand dollars more. When the car mover arrived he had to have cash and no receipt. When I told my wife to refuse the pickup they gave a receipt. When he delivered the car he said we didn't pay and had to pay cash to receive the car, as if this guy ever took a car without being paid first. He then back pedaled when we reminded him he signed a receipt.
The mover of the house hold goods can not deliver on the time I was told my the sales rep at alliance, because we were leaving out of country just under three weeks after the pick up. Trying to get help from Alliance operators and customer service was merely rude, demeaning, and quite evident had no intention of ever helping. In fact laughed at me that I did not ask if they were brokers before making the deal. Their website filled of "Alliance Van Lines is a Florida Long Distance mover and relocation provider. We offer a variety of interstate moving services". but in very small font on the bottom of the website says they are brokers. So I guess their lawyer thinks that will save them from consumer fraud legal action. We will see.
My subcontracted mover's advertised phone number is a cell phone. My Alliance rep sales email returns undeliverable. If I try to speak with him on the phone if I tell the operator who I am I get hung up on. If I refuse they refuse to forward the call or provide me with a supervisor, or legal department.
Since they refuse to allow me to speak to anyone other than an operator I will be conducting my own investigation, and seeking assistance from the Florida Attorney General.
Obviously I do not recommend this company. Anyone interested in a class action law suite feel free to contact me.
Nightmare!
Run as fast as you can! IF that is all you read good and go find a true respectable moving company. We have been without our stuff going on 2 weeks..we had to purchase an air mattress, new clothes, kitchenware, you name it just to make it by. The company simply doesn't care and uses an ill worded contract to get by without having to deliver your stuff when you asked. (10 days, up to 31 days, only business day count, etc.) This also includes a misguided distance definer of when your stuff will be delivered..but only if they have a full truck. Not only have they lied about times, dates, and pickups, but the level of disrespect they have towards people is beyond me. They sell you on guarantees and promises but only for you to sign the contract and not back them up. Who can live without their whole house for 1 whole month? I repeat..RUN!
Unbelievably poor etiquette and customer service.
This moving broker company "dropped" at the end of the second day of my two day pick up window. I signing a contract, paid a security deposit and scheduled a pick up window four weeks prior to my move. I was contacted five days prior to my move to confirm the pick up window. I was told I would be contacted directly by the truck drive a day prior and two hours prior to pick up. After I did not hear anything during both days of my pick up window I was concerned. I called Alliance Van Lines Inc. and was told that my move had been cancelled. They did not contact me to let me know this or have any offer of rescheduling or compensation. I was left with two days to rearrange my moving plans prior to leaving the state. I cannot believe this company continues to function as a business with this unimaginably poor level of customer service.
Great Movers.
Three movers arrived right on time. They did their walk through and then began loading immediately. I have to say I think I did a real good job having everything organized for them. It took them less than 2 hours to load everything onto the truck. That included wrapping a few breakable items and my dressers. As soon as they got to drop off they began unloading with no delay. We were done in 3 1/2 hours. I’m so grateful that I did not have to do this job by myself. Great job gentlemen! Thank you for your awesome help.
Best Movers.
Wow just wow! I have moved all over the country and these guys are the best. I got their number from my realtor who have worked with them before and they lived up to their name. They came out on a Sunday, on time, ready to crush the job. They safety wrapped all of my furniture and moved with excellent speed. The padded doorways to protect them and used every precaution necessary to make the job safe and fluid. I am so impressed and will use them if I ever need to move again.
Best Services.
I contacted Alliance Van Lines to deliver a couple of large antique armorer from Joplin, MO to my home near Los Angeles, CA. Every part of the transaction was professional and high quality. I mean from initial quote to arranging delivery time to confirming the pickup to their picking up the pieces at exactly the time they said and setting it up in my house. It was all wonderful, silky smooth and professional.