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American Eagle Moving Company

American Eagle Moving Company reviews from real customers

On this page you will find reviews on the company American Eagle Moving Company from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating American Eagle Moving Company – 3.8 (calculated based on 239 reviews).

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American Eagle Moving Company

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  • Company: American Eagle Moving Company
  • Location: 1602 Belle View, Alexandria VA, 22307
  • Website: www.americaneaglemoving.net
  • Email: info@americaneaglemoving.net
  • Phones: (440) 885-8571||(844) 239-8463

239 Reviews: Add Review

  1. Killer move.

    This was a killer move. I have relocated 7 times being on tour and this move was by far the best and most rad move to date. I appreciate all of you.

  2. Very pleased.

    I am extremely proud and pleased that this company was able to get my family packed up and moved for such a great rate. I couldn't be more pleased. Thank you team.

  3. Perfect.

    This was by far the easiest and smoothest movie that I have ever met. I had to move over 12 times and I never in a company that was so polite and knowledgeable and affordable as American Eagle. I cannot thank you all enough for everything that you did for my family and I didn’t get relocated again thank you over and over. I will highly recommend you off to everyone that I work with and all of my new neighbors if they plan on moving out.

  4. American Eagle Moving.

    First red flag: why is every review either 5 stars or 1 star? It's because the 5 star reviews are fake.

    1. They gave us an unrealistically low estimate. We said 25 boxes and some furniture items. We ended up with 28 boxes and less furniture, yet once they loaded the truck, they said it was double the price. And we had to move out the next day so had no choice but pay. This is part of their plan.
    2. They stole our deposit. They asked for a 35% deposit. We gave our account and routing number, and they generated this bogus check that said "Billing department." Then when they picked up our stuff, the movers said we didn't pay a deposit. Of course, no one's in the office (no one is EVER in the office except for temps that they hire every week), so we had to pay the deposit twice. They promised a refund, but after a month of phone calls and lies about calling us back, they said they wouldn't refund.
    3. We changed the delivery address. They confirmed with us 3 times. Then on the day they were supposed to deliver, the movers were at the original address, 2 hours away. The office and the movers DO NOT TALK to each other. The office just takes your money and ignores you once they have your stuff. They subcontract movers, these guys are just random guys that rent trucks. Every truck we saw with them was unmarked. They said either I go to them for my stuff or they'll put it in storage and I'll have to deal with it. So I had to drive 2 hours, get a Uhaul, and drive two hours back.
    4. The movers said they couldn't bring the 18-wheeler into my neighborhood (which is a lie, I see them come through all the time, as the house is on a main road). They said I had to pay a $500 shuttle fee. I said no, that I would rent a uhaul. Turns out, they had just rented a uhaul to provide "shuttle service" for another delivery (the uhaul person told me, and they had a uhaul truck with them). They literally lie to you and say that they can't take the truck into your neighborhood, then they charge you $500 to rent a uhaul for $40. It's all part of their plan to rip you off.
    5. Our boxes were totally smashed up. Things were spilling out of ripped boxes. We saw the inside of the 18-wheeler. Things were thrown haphazardly. Everyone's boxes were ripped apart. The movers kept asking us, "Is this yours?" and showing us other people's things. They also lost some of our shelves.
    6. Once they have your money and your stuff, they will ignore you. They're open 9-5pm but take 11-1pm lunch. I think they hire temps, because every week or two an extension would stop working and I'd be directed to someone new. They will NEVER let you talk to management. They will say that the manager will call you once they're out of a meeting and will never call.
    7. They will NOT GIVE YOU RECEIPTS OR ANY PAPERWORK. When they movers picked our stuff up, they had me sign all of this stuff, and before I knew it, they left without leaving me copies! I called so many times asking for copies, and it was always, "Oh I'm just a secretary, everyone's in a meeting." This meeting lasted a week. Then it's always, "They'll call you right back." They never do. They took all of our money, stole our deposit, took our things, and refused to give us any paperwork. We didn't get a copy until the movers delivered our things (to the wrong address 2 hours away).

    In summary,
    1. The 5 star reviews are fake. Just think about it. What company is either 5 stars or 1 star? The 5-star reviews are fake and the 1-star are real. Every 1-star review reads the same, and 100% echoes my experience.
    2. Once they have your stuff and your money, they will never help you.
    3. The office and the actual movers do not communicate at all.
    4. They will steal your deposit and make sure there's no papertrail. NEVER TRUST A COMPANY THAT WON'T ACCEPT CREDIT CARDS. Credit cards leave a papertrail and you can dispute charges.
    5. They will underestimate costs then double costs once they have your stuff and you have no other options. DO NOT TRUST A MOVING COMPANY THAT WONT SEND SOMEONE TO MAKE AN ESTIMATE. My move was ultimately $5,000. What company would be unwilling to send one person for an hour in exchange for a $5,000 transaction?
    6. They will destroy and mix up your things.
    7. They will lie about where their trucks can go because they know that chances are, you won't be able to rent a uhaul and do it yourself. They rip you off for $500 for this "shuttle service."
    8. This is not a real moving company. It's a handful of guys in an office somewhere that hire temps to answer phones. Then they pay other people (I think of the 6 movers I interacted with, 2 spoke English) to move your stuff. They don't talk to the movers, and the movers aren't actual employees.

    This company will steal your money, rip you off, and destroy or lose your things.

  5. Helpful.

    Thank you all for bejnf so polite and so helpful. This was by far the easiest and most stress free move I hace ever gone through.

    This move was great and so affordable. Thanks American Eagle and God bless you all.

  6. Complete.

    The first move that was completed on the first try and nothing was missing or broken. I moved 11 times in the Army and there was always a story on why they never finished the job or things were missing.

    Not with American Eagle, the move, the sale, and the price were amazing and sooo fair. Thank you to all who helped and God bless you.

  7. Do Not Use This Company!!

    I would not give this company any stars but I had to give it one star in order to write this review. My original quote to move me from Maryland to Vermont was $4000. Once I have them a deposit of $1400 I couldn’t get Zack Stevens on the phone. He never returned my calls or emails. The movers showed up to pick up my stuff at 7:30p, the window was for 3-5p, and they didn’t finish packing until 2am. Once all my stuff was in the truck, the driver tells me my new balance was $8652!! They had all my stuff and I had given them $2700 by then. I didn’t receive a copy of the inventory and had to take a picture with my cell phone camera the new agreement. My stuff arrived July 5 and I was missing so much stuff. The driver called the company and told me they would be sending another truck with the rest of my stuff in 3-4 days. The driver did give me a copy of the inventory this time. I waited 3-4 days, no truck. Called the company and no one knew about another truck. They said I had to file a claim report of what was missing. So they never intended to send my stuff they just wanted to get my money and get out of there. What I don’t understand is that the truck my stuff was in had someone else’s belongings in there too. If they just filled the truck with my stuff then they wouldn’t have to send a second truck. I’ve been trying to get a copy of the inventory from when they picked up my stuff but now another request has to be made for me to get that before I can fill out the claim form. It’s one obstacle after another. If I ever get my stuff, they will probably charge me another fee to deliver my stuff which I already paid over $8000. Who knows when I will receive my stuff.

  8. This company is a nightmare.

    They picked up the stuff for my daughter on 6/26/18. Now on 7/14/18, the stuff is still not delivered. I contacted them so many times. For the first 2 weeks, they totally ignored my emails and calls (said they had no access to my account). After I told them that I had filed complaint at BBB and AMSA, they started to e-mail me, but for 4 days, they kept saying my stuff is en-route but refuse to tell me where it is and when it would be delivered. My daughter stays in her apartment for 3 weeks without her stuff. This company is absolutely unprofessional and unethical. Government should regulate their operation.

  9. Done with class.

    Absolutely class and elegance to move us. They wrapped everything up for us and made sure there was no way that any scratches or dings were going to happen. Very pleased with that.

    When they delivered us, dream came true.. NO damage. I will forever be grateful for that. The price was just about the same that Adam told us it was going to be. Thanks American Eagle, you were great.

  10. A Scam Company Run by Thieves!

    Quoted $3,000 by phone, the crew was hours late, came in an unmarked truck, the crew manager was outright rude and unprofessional, they took too much interest in our things - felt like they were taking stock and wanted to charge us $17,000!! The company has a bogus address, wont return calls, except to demand we give cash or travelers checks with no guarantee they will deliver!! My mother is 71 years old and a retired Navy Commander, they stole everything from her!! Do Not Hire!!

  11. My move from Virginia to NH.

    I already put a review in. This is my last one. PLEASE DO NOT USE THIS COMPANY!! They are SCAMMERS!! I had a move on June 15th and did not receive my furniture until July 5th!! they will not return calls and will not let you speak with someone in charge!! My boxes are crushed and torn!! I have not determined if the contents are broken or damaged yet!! I had to pay an additional $1,081!! Estimate was for 449 sq ft, They estimated after stuff was on truck at 657 sq ft. I had less stuff going on than what was given at original estimate. They don't tell you that you have to use a certain size box to pack your belongings!! I used this company out of Alexandria VA and they are the most INCOMPETENT PEOPLE!!

  12. Perfect.

    This was a move for the record books. The performance that the coordinator gave was so helpful and easy to learn from. The movers packed us up in a fragile yet quick speed. The delivery was soon after. I don’t have any complaints about American Eagle. My rate to move was low too. Hats off to you all. Thank you and 5 stars you deserve.

  13. We thank you..

    My kids and I had to move on a short notice because of my job. When we were contacted by American Eagle, the move just seeemed to be stress free. I was worried about a new home, new job, etc. American Eagle and their reasonable prices made the move so easy and affordable. Thank you guys.

  14. Perfect move.

    These guys are amazing. The move was taken care of from start to finish by them. I am so happy I went with my gut and used American Eagle. This was the easiest move I have ever gone through. Thanks for all your efforts and hard work. I appreciate everything American Eagle.

  15. Kind company.

    There were many companies that contacted us to move. They all seemed pushy and like their rent was due that day or else we weren’t going to be able to move.

    Not a fun experience to go through. Not at all. When Justin called from American Eagle you could hear the sincerity in his voice that he wanted to help and take care of us.

    I never thought a mover was going to be so affordable to move as far as we did. They were though.

    The phone calls from Justin were informative and so helpful. He made sure he held our hand the entire way through. He even checked in on us before move day.

    The 4 men that arrived were in uniform and the truck was very clean with all the logos, phone numbers, and website. Very good looking truck. They were so quick and careful loading our stuff.

    The delivery was just as wonderful as the pickup. They were polite and careful and they set everything up for us. So glad they went the extra mile for us.

    When we paid the bill it was spot on from what we were quoted. That was the shocking part. Thank you Justin and Thank you American Eagle for the excellent service and move.

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