American Home Relocation

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1. Stay away if you like having money and your stuff

   First the company raised the price $2,000 2 days before move and then showed up and scratched hardwood floors everywhere and put holes in walls. Also damaged all our stuff, wouldn’t wear a mask, and they were extremely rude and cussing at us, and then didn’t load all our stuff and when they “finished” loading told us that we have to pay another $2105 on top of the rest that we paid. Told them that we were paying extra and it was already on the truck and said we don’t have a choice or they’d keep our stuff. Still waiting on delivery from the company, won’t respond or talk to us on the phone, their contracts specially states that if we don’t go over the original inventory they won’t charge extra, which we didn’t. The 2nd contract they gave us raising it another $2105 after it was already on the truck specifically states that it has to be done before loading anything and it wasn’t. They didn’t give us a choice on paying extra and damaged tons of items. The biggest scam I have ever seen and once they have your stuff there’s nothing you can do. They told us they will be keeping our stuff if we don’t pay the revised price. I don’t see how a company can load all your stuff and then just be like, “by the way your paying more whether you like it or not.”. The ended up taking 27 days to deliver and were supposed to give a 48 hour notice but called an hour before on a Sunday night at 6, and then came around 7:15ish Sunday night. Then wouldn’t accept our Wells Fargo money, only a postal money order. Obviously the post office isn’t open so they made us pay a $500 redelivery fee to come back the next money. Every piece of furniture is damaged, every tv is broken and one tv didn’t even show up. There were countless items destroyed and the guy dropping off said not one thing was wrapped. He showed up in the same size truck and our load didn’t even take up half of the truck. He had 2 other loads with it were as the pickup guys could barely close the door. We talked to him and he said he knows the guys who loaded and said they don’t know what their doing. He said we never should’ve been charged extra on pickup as it was their own incompetence that caused the overage. We have both pickup and drop off all on video and the drop off is all audio recorded by our security cameras. We never should’ve had to pay that extra $2,311 per their own driver. I feel we got completely screwed and I will not stop until I receive that money back that was stolen from us. I’ve filed complaints all over to give them ample time to do the right thing and next my attorney will be filing paperwork.

2. Avoid

   Lost and broken items. Driver damaged my house . Price went way up over what the broker quoted. They don't return phone calls. The dregs of the moving industry

   

3. Worst Moving compay

   We went through this company by firstunitedmoving.com
   
   These guys are very rude and unethical. They took 50 days to bring our stuff from OH to TX after several calls. They always lie that the stuff is in truck we already loaded, on the way etc... We also lost lot of boxes. Never hire them.

4. Lost boxes and items

   This company gave us a contract with wrong carrier name, and we could not locate our things. They doubled the cost-that was quoted and demanded additional money before they would deliver. They then had another carrier deliver. They Lost several boxes, broke 2 lamps and desk. One of the boxes is family pictures. They claim they can’t find. I told them I do not want money. We want our memories. Never return calls. Horrible-Stressful experience. They could care less about people personal things. Also no masks or identification. Showed up in Ryder truck. In hind site should have turned them away but had to move.

5. Unethical Company.

   If you are looking for a company who does not deliver your items for 3 months, does not return phone calls, charges you for storage fees, lies, has rude customer service, then this is your company. I strongly believe if I hadn't been calling this company every single day we still would NOT have our items. Do yourself a favor -DO NOT USE THIS COMPANY!!

6. Thieves and liars.

   I did not choose this company, I originally contracted IMRG (Interstate Moving & Relocation Group), a broker who hired American Home Relocation. on July 24th Pick up went smoothly, we finished packing the fragile and expensive items as the movers were packing the furniture and taking down the boxes to the truck. Then things start to get ugly. Only a month after pick up I am finally able to get a clear delivery date to the new address. On August 18th the movers show up, destroying a car's front bumper with their truck and ignoring it. moments later the police show up as some people did see it happen and reported the truck. After paying in cash the balance due they start to unload the truck to realize none of the items are mine. My shipment's current location is unknown and even after contact both IMRG and American Home Relocation no one knows where it is.. finally on August 21rst I get a call from "American Home Relocation's manager in Chicago" telling apologizing and telling me my shipment is fully loaded and will arrive the next day by noon. August 22nd, 12pm, IMRG calls me to inform me my shipment is being located and delivery will happen within next week. I answer this is wrong as the moving company contacted me as they found it, upon asking for explanations the operators tells me "i have work to do I need to go" and just hangs up. 3 calls on which she kept hanging up on me I can finally talk to a manager who just refuses to answer me or confirm my items will really be delivered. The movers call me at 1pm telling they will arrive at 2:30pm. 5pm, no news, no one is here, I call them, no answer. the movers finally show up at 9pm, no apology, no excuse, they want to get the money and "start right now to not spend the whole night doing this **". unfortunately, my bike is broken, some furniture got banged up. After 2hours, midway, my elevator broke down (i live on the 2nd floor, right next to the elevator. After being INSULTED and literally threatened to them leaving everything as it is (50% of my items in the lobby and the rest in the truck) they get ready to leave unless I give them each 200$. it is 10pm, their manager doesn't answer the phone, neither IMRG. I had no choice but to agree, especially as one was extremely aggressive verbally and physically. when their job is done htey take a few pictures of the boxes, do NOT give me a bill of landing or any document and leave. so not only both I and my wife had to take TWO days off EACH for nothing but they forced us to pay more money and on top of that gave us no possibility to check the number of items delivered. turns out, the small box containing a PS4, 3 controller, an XBOX one, 1 controller, my wife's jewelry box and 300$ worth of gift cards was missing !! American Home Relocation never answer my calls for a claim and IMRG guided me towards movingclaims.net. I am filing a pollice report but according to IMRG, I will never see my items again neither be reimbursed. In total these people cost me stress, more than a 1500$ in time, stolen items and "extra undocumented fees".

   

7. Scam company.

   Was supposed to move on september 26,2020 they promised between 12-2 never showed up couldn't get in contact with anyone at the office or dispatch finally got a hold of the driver who said he was in a major accident the day before. then when the driver finally showed a day and a half later he demanded 3 times the cost we were quoted. the company calls us a week later also demanding the same 3 times cost my sister was told when picking up her stuff. fine we paid just to get her stuff out of their warehouse more than 3 weeks after the move. during this time I am calling them almost daily because they had half the money for over a week and no delivery date yet. they get up to where we live finally the inside the truck looked like a hurricane had just blown thru stuff was thrown everywhere. we get her 55" tv off which I told her to go immediately and plug in and test it which was all broke to hell, along with several of the totes she packed her stuff into. and they actually left with an exercise bike still on the truck I had to call them back to have them turn around. bottom line this company is a scam company DO NOT USE THEM!!

8. Scammers -unethical behavior.

   I was quoted $1,650 by A-plus Moving and Storage,A-Plus
   
   I paid the down payment of $580, I paid a Cashiers check of $550 to American Home Relocations upon arrival of the movers on 9/13. They immediately said I was way over and had to "pay them under the table" I was forced to write another $400 check. I have the mover on recording saying he was lying to the company about goods loaded. I was not provided a true inventory. No one can tell me where my belongings are or if and when they will be delivered.
   
   I sent the voice recording to A-plus moving.
   
   I still DO NOT know where my belongings are or when they will arrive. No one gave me an inventory of my belongings when loaded. The mover bragged about "saving" customers money by getting paid under the table and lying to the company.
   
   Overall rating is an F
   
   Catharine Windus move Iowa to Arizona.

9. Workshoptools move from Florida to Texas.

   Used a broker that told me they used their own movers, but used this horrible company! Left valuable tools behind. Driver I spoke to said "he forgot". Would not go back and get them. Tina, with this company, would not take any responsibility. Threatened to charge me storage if I didn't pay. Do NOT use this or any broker!! Hung up on, left on hold- it has been a month and no resolution. Horrible!

10. This company is a scam.

    Whoooo let me first start off by saying this company IS THE WORST COMPANY EVER! I have never been talked to or dealt with so rudely. Daisy the receptionist and Alan the "manager" should just take up other jobs because customer service is NOT for them! I never even chose this company we were contracted to them through Quality Movers and had no idea! Had I would've known it was them I would've immediately said NO! Our things were picked up several days late, they tried to charge us extra fees, and now that I'm ready to receive my things they are nowhere to be found. I call them and all I get is attitude and lack of professionalism. All I wanted was a date for my things as it's been over 6 weeks since they've been picked up. I've had to contact the BBB, my lawyer, the police & the federal motor carriers just to get an answer because they've blocked our numbers and won't answer and now are holding our things hostage. LISTEN TO THE REVIEWS! They are NOT WORTH THE HEADACHE! JUST DRIVE IT YOURSELF! I have no idea how I will get my things and this is a complete nightmare because I can't even get anyone on the phone! BEWARE!! I would leave zero stars everyday if I could!

11. Do not use this company.

    I'm posting this review for all companies brokered by Connected Van Lines for the move. They were all shady, unprofessional and a scam. I used this company to move the contents of a 2 bedroom/2 bath apartment. They are a scam. They tell you one amount and then charge you more on the pickup day. They lie about the delivery time frame. They are unprofessional; whenever you call they get an attitude with you when checking on the status of your shipment. The company is a broker, so they contract your move out to another company. In my case, we found out one company was used to pick up the property, another was used to store it and a different company was used to deliver it. Each company tried to shake us down for more money. Even the contracted companies were shady. One company operated under two different names. We were told the property would be delivered in 5 days. When we called to ask where the property was, we were then told it was actually a 7-10 day window for delivery. When the 10 days passed, we called again and were told they actually had up to 21 days to deliver the property. Mind you none of this was told to us up front and it wasn't on the contract. When the property was finally going to be delivered we were told they needed another $1000 to deliver because "the truck couldn't fit in the apartment complex". This was based on the driver looking at google maps. The complex manager said trucks of that size always deliver to the complex with no problem. We also sent the driver a picture of a semi-truck parked in the complex. He still stated he couldn't fit and needed $1000 to transfer the property to a smaller truck to deliver the property. It was just a shake down for more money. In addition, they don't have "professionals" handling your property. They hire individuals from Craigslist to pack up and deliver. They also don't have a fleet of trucks. They have 1 truck and rent trucks from Ryder for your moves. Once they get your money, they don't return calls/emails, provide updates on your move, get attitudes, and lie about everything. Connected Van Lines changed the name of their company 3 times in one year. Adam, Rachel and Victoria are useless. The companies they used are American Home Relocations, Oceans Moving, Moving Services, and AJ Pro Logistics. Also, furniture was broken and another family property was in our shipment. We noticed they are putting fake 5 star reviews on goggle and yelp. If you look closely some reviews have the same verbiage but different names. Lastly, they are not rated A+ by BBB, it's an F!

    

12. STAY away form this company!

    I used this company last year and they lost and damaged multiple items. The pick up was fine, but after that it was a nightmare. They will unload everything in a warehouse and they get things mixed up with other peoples items. They have no regard for your belongings.
    
    When they delivered (with no warning) my load had things that belonged to someone else and we had a ton of things missing and damaged.
    
    And forget about filling a claim, it will be denied.

13. Crew did a fantastic job!

    We had to move our stuff into storage and they did it in record time. I would recommend them for any move. They are the best movers ever! They were on time and were very kind and polite.

14. The American Home Relocation were great to work with.

    They packed my stuff really well and were very friendly to work with. I got this company last minute and they definitely proved that they could get the job done well. They had competitive rates, professional service, and they were true to their word. They did an amazing job.

15. Sad please don’t wait your money or time !

    We have been going through the motions with this company for months now. They took almost a month to deliver our things just for them to deliver our bed frame broken as well as them not having everything returned that we sent to be shipped. It is kind of sad because these guys have completely ripped us off and they are giving us the run around while we are trying to file a claim now here I am two months later and still trying to get my missing items from them.