On this page you will find reviews on the company Brightline Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Brightline Moving & Storage – 4.5 (calculated based on 330 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
SCAMERS
I strongly suspect that the 200+ reviews that rate this company 5 stars are fraudulent. This company is a scam. They will say anything on the phone to get potential clients to put down a deposit but once you do the service is terrible. In my case, the communication with the company was awful and my furniture was treated like regular cargo causing it to sustain multiple damages. The insurance pays "100 dollars per item" even though they say you are insured for 10,000 dollars. When I called the company to complain about multiple damages, they immediately referred me to a "third party" and told me they have no idea who actually did my move and that they have no way to control the quality of the movers they use.
The last arm of my move was done by two young men in their late teens who clearly were not in any way professional movers. They showed up in shorts and T-shirts in a rented Penske truck quite late on a Friday (around 4pm even though the elevator was scheduled for 11am). Aside from a hand truck, they lacked moving equipment. Strangely, they unwrapped the furniture before unloading it from the truck, exposing it to bumps and scratches as it was unloaded from the truck, and moved across the halls and elevators. Every time we showed the movers damaged boxes or scratched or broken furniture, they simply blamed the “other movers” and said they were not being paid enough to do our move.
I emailed bright line this complaint and they didn't bother reply.
No complaints, amazing service!
We just used these guys again to move into another place so that makes 4 times. Crew came in and moved so quickly. They were efficient and got me moved and settled in less than 3 hour. I would recommend them.
Great Experience!!
Not only were they fast, but they were also able to meet the rushed deadlines, and they gave me the same price as the original quote. I will definitely be recommending this company to friends and family!
Moving
The worst moving company I have ever seen. They never keep commitment and the company they assigned for driving their trucks are very rude. Most importantly, one customer service representative was very unfriendly and rude. I would never recommend anybody for this company.
THANK YOU GUYS!!
This is the 3rd time doing business with Brightline Movers. They are always punctual, very professional, friendly, and courteous. They did an excellent job of making sure that all my items were safely and securely packed.
Superb
I have a colleague who recommended Brightline Moving. Everything was fine with my experience with them. The whole move was made well and professionally too. I didn't have any problems at all. Recommended.
Well Done!!
This moving Company has top-notch qualities that are reasonably priced, efficient, and personable. I would recommend them to family, friends, and anyone else in need of a moving service.
Wonderful
The guys were COVID conscious, did a great job packing and securing our furniture, and were very communicative. The team was very understanding, very accommodating and offered me a great discount on moving per hour. I definitely recommend them.!
Awesome!!
My first review and I hope it won't be the last. Our Experience with Brightline Moving was smooth and like a positive experience. My representative Mick was excellent at what he does, and he listened carefully to all of our concerns. They were all great to work with. I highly recommended it to all.
Nice Movers!
On my moving day, everyone showed up in a mask, wrapped my furniture, was extremely efficient, and never once complained that my old place was on the third floor. They did them all job so well. I am so impressed with them!
We had a great experience
Asher, Orlando, and Bill showed up on time and were efficient and careful with all of our belongings. It was my first-time hiring movers and I was so impressed! We were done with the move from our 3rd floor apartment to our single-family home in less than 4 hours with no damage or hassle at all. If we ever move again, we will definitely make sure to call these guys, it was money well spent!
Excellent!!
They were fast & their Pricing was reasonable. The fees were exactly as promised, with no hidden surcharges. I would definitely use them again. They were highly recommended! Five big stars!
Would undoubtedly work with them again
The movers showed up on time, worked quickly and expeditiously, very friendly, and also the list goes on and on. The fellows had a good sense of humor that made the move fun. How many individuals will say their move was fun! They put up with my various calls and emails confirming the move date.
Fake reviews
All these good reviews are fake . This company is a scam. They will triple your quote after they already have your stuff loaded on a third parties truck. Stay away. They will act nice until they pick up your things. Scam artists
Bait and switch--beware
A $2,998 bid for a 1 bedroom apartment move from LA to Chicago turned into $5726 because of this company. They promised a delivery date of 8/4/21 and said my son's furniture needed to be ready for pick up 2 weeks from my call, which would give the moving company (a different company) time to get it to Chicago. I provided a detailed list of every piece of furniture, the estimated # of boxes we'd pack and a list of what would be left for the movers to pack at the time of the estimate. I asked about the history of the company and, though only 5 years old, they said they relied on good reviews to brand themselves, and added they tried harder. This is why I've written my first review ever. They deserve this 1 star review.
4 days before pick up they asked for more detail. It hadn't changed and we weren't fully packed. I called the next day to add more detail and it was an unpleasant talk where I was told we wouldn't have an accurate bid. I thought I had an accurate bid given my previous conversation with Brightline and emailed list of everything in the apartment. I'd been told the contents were "standard."
When the movers arrived they wanted $2600. more. Very stressful and my husband negotiated it to $1,000 more. However once our furniture was gone, the movers wanted $3200 more for an expedited fee to have delivery on 8/4. Our son was starting med school and needed to be moved in and ready to go, not waiting for their apparent right to hold the furniture for 21 days before delivery. After days of back and forth, that was negotiated to $1920 more w/ an 8/4 guarantee. It did not arrive on 8/4 but was delivered on 8/5 and we were reimbursed $192. I am not upset with the movers, unbelievably. They were within their rights and did an excellent job. I am angry with Brightline for unprofessional underbidding and outright failure to inform us that the moving company would require far more money not only to pick up our furniture but to get it to Chicago in time. Brightline acted as a broker, said whatever they could to get the job and were then out of the picture. Do not trust them!