On this page you will find reviews on the company Brightline Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Brightline Moving & Storage – 4.5 (calculated based on 330 reviews).
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Move from Phoenix to Austin.
The date of our service began on 7/16/2021, and the final total of the move was $20,000 (roughly) for a 3 bedroom move from Phoenix to Austin. The business committed that they would deliver our belongings with minimal damage, without added costs, and in relatively usable shape. We have tried to reach out to the company, and if they aren’t yelling at us, they hang up on us, so we have not had the chance to work with them. We have tried to reach out to Brightline to see where the discrepancy is/was, and why they would hire the worst movers (bad reviews for at least4 years) and not tell us the name of the moving company, so we could look at their reviews…which we assumed was Brightline, and then refuse to speak with us after of help in any way. I feel as the company took advantage of a disable veteran, and when we needed help they just abandoned us.
The original quote (from what we didn’t realize was moving broker) was 5634.00...then after the final inventory (which was 100% accurate if you look at the lists, added 3127.00 to the move, which we were okay with). On the day the movers came (Oasis Moving) they walked through the house and said it would be about 14,000.00 which we were hesitant to pay, but could not get a hold of either the broker or the moving company, so with the house closing the following day, we said okay...at which point they charged our credit card. When they were done moving about 6:00 pm, they came in and told us that their boss claimed that they needed another 5000.00 because there was more furniture (that is extortion). Remember, they had already looked at all of the furniture and boxes prior to loading. We told them no, just unload the truck and they refused to do so. At this point we felt as though we had no choice, our belongings were being held hostage so we paid the extra charges. We can show that they did charge our credit card twice, once in the morning and once after they finished loading.
With many of the boxes (74 out of 82), it is easy to see why things are missing and/or stolen. A family heirloom, dining room set, along with the chairs have been broken into pieces…we are not even sure how you could break these solid wood pieces and destroy them so badly. We received a desk with legs and no top, broken end tables/nightstands. Items, which were family heirlooms, such as etched glass pieces, my parents wedding china (it survived a move from England), and Russian nesting dolls are missing. Two night stands are missing, 8 boxes in total, all of the mattresses have holes and/or tears in them as do our two leather chairs. The TVs came without any of the hardware to hook them up (stands, electrical plugs, and screws). The kitchen table was missing the hardware, and the frames for what is left of the beds were all bent. My jewelry, including my grandmother's pearls, engagement ring, and about thirty necklaces and bracelets are missing, along with diabetic supplies. The master bed could not be set up because all of the support pieces were missing. Most of the furniture is scratched or gouged, leather chairs are ripped, there is really not one single item that came in one piece.
They tried to give us a mattress and box spring, a massive cat climbing thing, and tables which were not ours and we had to threaten to call their supervisor about them leaving trash prior to them taking it back. We received many items that did not belong to us, when I called the delivery people back they said they would return for them and never did (we did not notice until we started trying to unpack). There is so much more that I could say about this experience, but just from what I have written you can see the experience was horrific.
Do not use them
I engaged them for my move thinking they were a full service moving company.
They are just a broker, not a moving company. Your move will get subcontracted to another scammer.
- They will ask for a 1/3 deposit upfront.
- Will give you a pick-up date and a 2-hour window. They will not respond to your calls on the pick-up date or later if the mover does not show up
- They will not respond to your emails
- The moving company lost my expensive bike and another package and will not help.
When contacted for the lost goods, they will ask you to contact the multiple subcontractors/movers who do not respond.
Lesson learned.
- - Do not select a mover based on Google search. Ask for references
- Read every line/fine print in the contract
-Ask them how many other movers will be involved.
-Ask them for all extra costs upfront
-Ask them about the options if the movers do not show up
Perfect!
Perfect experience. Perfect, fast, reliable service. Max and his team were cautious and wrapped everything well. Not a scratch on anything. They packed my furniture in under an hour and unpacked it in even less time. I would highly recommend it. Would work with them again.
I would recommend this company for moving!
Kevin and his crew did a great job helping us move from our 2 bedroom apt to our tri-level home! They packed everything securely. There was no damage to my things and no significant scuffs to the walls. They worked hard and fast. It took 6 hours but I think if there weren’t any stairs at my apartment in the beginning it would have taken less time. Kevin was also very funny and easygoing.
Great job!
Outstanding customer service, excellent communication, fast, professional, caring people always ready to help any way they can. Great job, folks! Couldn't ask for more! Surely recommended!
Impressed!
George and his team were highly professional and polite. They would not let me lift a finger. They took care of my belongings and were efficient as well. I'll still recommend them to anyone I do know who is moving.
I recommend you give them a call ad check them out!
Richard and his crew were the most polite, professional and hardest working guys I've ever seen. They completely made the move look effortless. They moved my 3 bedroom single family home in no time and took such care with our stuff. They completed the move ahead of schedule, and were the most affordable out of all the quotes from other movers. the best move I've experienced.
Will recommend.
Excellent movers. Very friendly and on time. Packed my items with great care. Worked quickly and efficiently. Great company, no hidden fees. Great Move Experience. Highly impressed with this moving company. Will recommend.
Use Them Again!!
I actually have used and also the team for two moves currently and could not be beneficial and happier. The workers are excellent, get the duty done quickly and with great esteem for your belongings. One in all the simplest movers out there must give them a try.
Smooth Movers
I was looking for a moving company which I can rely upon, and this Brightline Moving Company was just the match. They met all the benchmarks that needed to be a perfect mover. I recommend them to all.
Impressed!
Phenomenal service. The movers were on time and diligent. Fountain and his crew made this process painless. Worth every good review. Hope I don’t move soon, but whenever I do, I’ll definitely hire them again. Highly recommended.
They made my move simple and easy
Ryan was incredible and followed up with every detail and sent me confirmations, even though the dates of my move kept changing. Movers arrived on time and were very friendly. They were all very professional and know their stuff. Surely recommended!
Amazing Mover
I moved to a local two-bedroom with a four-man team: Quezada, and Joseph. They were on time, fast, friendly and careful, the best movers I've had in the TX Area (4 moves in 3 years). Needless to say, we were nervous about this move after their experience, but I could not recommend Brightline Moving more.
Brilliant Movers!!
Mick and Jerry were very helpful; they really made the transition of moving very easy and less time-consuming! They were very friendly and arrived on time! If we were to move again, I would trust these guys to help me move all my furniture and electronics. They are the best.
Excellent!
From the first phone call, they were polite and professional. Upon arrival, the movers were respectful and worked hard. If I ever need a future move, they'll be the first person I call!