On this page you will find reviews on the company Executive Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Executive Moving and Storage – 2.2 (calculated based on 79 reviews).
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Worst moving company ever.
Unbelievable experience. 40 inch flat screen, 12 foot roll of rugs, space heater, all missing. They told me they found my TV, but never delivered it. No response from their 'insurance' company. Items were being thrown off the truck onto the ground. Boxes were delivered upside down, bent, ripped and filthy dirty. Mattresses were in mattress covers which were ripped leaving mattresses with dirt, stains and black hand prints all over them. Furniture, which they dis-assembled, was not reassembled upon delivery. They refused to do the extra pick up at delivery, which was in the contract. Every box had damaged items in it, every piece of furniture was broken, damaged or missing parts. Had to call them repeatedly to get my furniture delivered, even though they had weeks notice, they still showed up late. This company breached every area of the contract and I have had no luck reaching this supposed insurance company. I have never dealt with any company like this, they are completely lacking in ethics, they breached every area of the contract and they just plain do not care.
Worst Experience Ever.
Worst moving company in the world. Damage to countless antiques, stolen items, charged me more than what was quoted. Never got a dime to replace anything. They have no idea how to pack your item without them getting broken. They put lamps and shades in a box and threw items on top of them. Threw an open bottle of mouthwash in a box that drained out over everything inside. I was never reimbursed for any of the damage. They lost the keys to my antique hutch and I still can't get the doors open. DON'T EVER EVER USE THIS COMPANY. AVOID THEM AT ALL COSTS.
Do Not Use These Guys!!
Do not use these people under any circumstances. They were days late in their promised pickup time. They moved my furniture from Redondo Beach to a Las Vegas warehouse instead of to Bonita Springs FL. They then demanded $800.00 additional to the $1500.00 I already paid to complete the move. This was a one bedroom apartment and the move cost me $2400.00. They had no good explanation why it was going to be so much more.. I had no choice but to pay the extra money as there was no other way to get my belongings. I have read on Google that others have had this experience.When the furniture finally arrived it was days later than promised and I was in Europe. I had to fight with the driver who tried to extort more money from me by saying he couldn't get the truck close to my condo. I knew this to be untrue since I have moved in and out of this condo before.They basically threw my belongings into my condo and did not set up the furniture as was promised, instead, asking $200.00 cash from my neighbor to do the setup.They destroyed a desk and nightstand in the process and "lost" my surround sound bar. They offered me through arbitration $200.00 total. I refused because they cost me a work day to set everything up myself and replacement of the lost and broken items was going to be at Least $1,000.00. Had I accepted this offer I would not have been able to warn others of the outrage this company perpetrated on me.
Do not use this company.
Do Not use this company! After talking with the owner on a few occasions I wrote this letter below and we spoke again, he asked me to give him until Monday to reply. Well that was almost a month ago, did not call me and won't return my calls or emails.Micheal,Now that we finally have our belongings, I would like to discuss the move with you and see were we on before I do anything else. I will give you a few quick highlights:We choose your company for two reasons, price and timing. We were promised a 7 to 10 day window, in writing. Please note we knew it was a holiday prior to committing to the time frame and the cars made it her within the time frame.The move was supposed to be on Friday the 19th, your crew showed up at 5pm on the 19th. They took one look at the work order and stated that this load should have been the first load and not the second of the day and that there was no way they would be able to do the load that day. They worked for a few hours and returned the next day to complete the job, we finished around 2 or 3 pm. On the 19th we had to stay at a local hotel as all the beds were already taken apart.So we started off a day late, which delayed our trip and as we were driving we were a day late in getting into NC and did not arrive until Christmas eve.After the holidays we called your office and were told our move was on its way and that we would get a call on Sunday to update us as to when we would receive the truck. I did not receive, so I called and was informed at that the truck had left that morning as it was waiting for a shipment to New York which was running late. When I called on Monday I was told that the load still had not left but that it would that day.The reason we wanted the move to be completed in the 7 to 10 windows was due to the fact we were getting married on the first with a few family and friends and as we were cooking (crazy to cook your own wedding but its what we do) my smoker and items I needed were on the truck. We borrowed some items and purchased the others that we needed.Anyway on New Years eve I found out the truck had still not left, but was assured it would. On Saturday the 3rd, when I called I found out the truck had still not left!They said it would leave that day and I would have the stuff on Wednesday or Thursday, well we finally got our stuff on Sunday after being told every day that it would be there the following day.Please note upon delivery, no inventory was taken by your driver, we have no idea if all of our stuff is here and due to the fact that some went into storage it might be some time before we find out. There seems to be one rug missing and some damaged items (how do we proceed on the damaged items?). Also no one put any of the items back together that needed to be put back together, not a big deal but want you to be aware.The delays and outright lies from your company have cost me money, time and aggravation, Brittney stated that we would be compensated for all the issues once the job was complete. At no time did I ever stat that I would not pay for the load, as I know you would not deliver if I had.I would like to know now how you plan to compensate me for this disaster of a move, I will expect to hear from you by end of business today. If you choose not to respond today, I will then take what ever actions I deem necessary to correct this issue.Sincerely,Scott A. Appell.
Totally unprofessional and unethical.
Worst experience. Never choose this movers you will end up in complete mess. They gave a lesser quote and day of the move they doubled the quote and you will not have any choice ending up paying that amount and it didn't stop at that. First of were very late first of all then two guys came to my place not intereseted to pack the things, complaining so many items to pack, ofcourse the price for packing was covered as part of my bill. Then they told it will take 12 hours to pack and they know our flight is in next 12 hours. They were threating that we might end up breaking the TV during the move so better take insurance. AND finallay I got pissed off and told I cancelled the move and they were saying we will charge upto 80$ for waiting charage, really unprofessional. I would suggest go for a professional movers even if it cost lettle higher. Do end up like mine.
Work relocation to FL.
I have just moved from Nevada to Florida due to work relocation and spent a long time researching moving companies. In the end I went with Executive moving and storage and was pleased with the service I got. The sales person was very helpful and gave me a lot of help as my move was quite short notice, and everything went as planned. They were a bit late with the pick up because of traffic (30 minutes) but I got a call to let me know. The workers were very friendly and nothing got damaged. They promised me delivery up to 21 days, but it only took 13 which was great. I was a bit worried at first because they were one of the cheapest quotes that I got, but I am pleased that I moved with them.
A move to upstate new york with Executive moving.
Hi my name is Ariana Robin and I have used a full-service move on my last move to Albany NY. I didn't have any issues with them. All the moving process went just fine. It’s a good company that gave me high value for my money. I’ve hired them for the first time so I wasn’t shore what to expect. Infect I was a little nervous at first. I have checked their DOT number and the BBB rank they ranked was to my satisfaction A - at the BBB and all licenses were up to date. It wasn't a simple move the long way from San Jose California to Albany NY and they had 2 pickup locations; my house plus storage of mine. The movers really worked hard and in a professional manner. They did their best to finish up as soon as they can with no damage to my home or positions. For that I thank executive movers and recommend them to anyone who's looking for movers to do the job right.
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Disappointment with Executive Moving company.
Our family was totally disappointed in this company. Although the seller seemed nice, and gave us a quote that we thought we could handle (at around $8,000 to $9,000), we were totally unprepared for the final price (of $18,275 for the move from Arizona to Massachsetts. My husband lost his entire retirement money becuase of this! Now he has to start all over again at his new job, which brought us to Massachusetts in the first place. We did enjoy the movers who loaded our belongings in Arizona, but they came a day later than planned, and then had to get another truck after finding out that our 3 beroom house had more than what they thought. Although we agreed with the seller that a large truck would probably handle our belongings better, we were quite surprised to see the smaller truck. Because of this oversight, we were two days later in getting away from our previous home. This meant that we were not able to visit with our family in Ohio as much as we had hoped in our travels between Arizona and Massachusetts. They also packed my husband's laptop into a box and we were quite distressed, as he was hoping to use it for his new employer. (We fortunately got it back at our new house, unlike many other household items..) Our biggest disappointment was te length of time that it took for the company to deliver our belongings, and the losses that we took from the damage and loss of property. None of our fuirniture arrived without some kind of damage. My husband and I are still in the process of replacing the headboard to our bed as it was a complete loss (one side completely broken off!) Three of our dressers were a complete loss, and several bookshelves were total losses. Most of our furniture was of high quality, as it was purchased by the Sauder Furniture company, and I never expected it to be damaged as much as it was. Even a large cabinet was blemished by the tape they put on it.. Now there is a huge streak across it! I even had it locked, and it still came open on its own after getting the tape off! I was also totally disgusted in the way my piano was handled. I swear the movers completely flipped it over when they brought it into my house. I am surprised that it still plays, but I have to be cautious when I sit down to play, as the bench had a large strip totally torn off the back. I just wish this company knew how much grief that they have caused to our family. My son, who is an adult with special needs, lost an entire set of books that he had held onto for several years. It was a Classic Series of Disney movies (at least 36) and they were his treasure! My husband and I also lost 3/4 of the books that we had packed, and several were handed down by family members. What is the justice in this? This company does not seem to care about a person's lifestyle!I don't know how many times I heard the delivery supervisor complain about how much we had, and he didn't even see all of it! And he wasn't even conducive to my physical handicap. They came 8-9 days later than we expected as it was, and therefore my husband could nt be available to assist me, as he had started his new job the day before. To top it off, the supervisor was rude to me and my son, and he could see that we were disabled, also! Even when I asked that they not smoke near the house due to my pulmonary problems and allergies, they still managed to tax me, and they did not back off until I put my oxygen back on. I was completely exhausted by the time they left, as my son and I never had a break. My son and I had to move some things around (while they took breaks and ate) just so that the fellas could get other things into the house. We never got a break and we never got a bite to eat until they left which was well after the supper hour. Again, where is the justice in this? My husband and I have tried to contact the company at least 4 times by email and phone to try and find the rest of our property, and we are still sitting in the dark, as there has been no return messages whatsoever. I certainly hope that they read this and see how they have turned our lives around forever. We were hoping that they could help us even move other property that still sits in storage in Arizona, but I don't think that will happen, as they took every resource we had jsut to get what we have now. I was really looking forward to a new start in our new house, and unfortunately, it has not been very positive, as Executive Movers has heavily dampend our trust into a company that supposedly has a high rating and is BBB certified.
The Worst Company Ever!
DO NOT USE THIS COMPANY! This was the worst moving company/experience we could have imagined. I’ll give you the highlights of our experience.
· The movers showed up almost 30 hours late
· There was little/no communication from Executive. Every time we called we would get the run-around, no one knew where the truck was or why it was late, were told someone would call us back, etc.
· It took 3 (very slow and unprofessional) men 5 hours to unload our apartment. For comparison, it took 3 men 2 hours to load it a year before.
· After everything was loaded we were charged almost $900 over our additional quote. We later found out they low quote people on purpose so their price is the best.
· We were told it would take 7-10 days for our stuff to reach its destination. It took 20.
· Again, no one knew why our stuff hadn’t left yet. Every time we called (almost daily) we were told it was about to leave. Or no one answered. The dispatch guys, Michael and Anthony, were so difficult to get ahold of I eventually had to threaten to call the police to get them to tell us where our stuff was.
· When our stuff finally did arrive the damage was unbelievable. Dents in and chunks of wood missing out of our wood furniture the movers wrapped, plastic bins to mutilated the lids no longer fit, a bedframe so destroyed it couldn’t be put back together, a bookshelf that never arrived, etc. Well over $1,000 in damage
· We also had over $1,000 in extra expenses for our travels because our stuff was gone for so long, but Executive refused to acknowledge that they were at all in the wrong or that they were deceitful in their business practices. CUSTOMER SERVICE WAS A NIGHTMARE.
· After filing a claim with their insurance company, Executive tried to settle (8months later) by compensating us $116. But we would have to sign a non-disclosure agreement and promise never to tell anyone how awful our experience with them had been. We opted to refuse the money and warn as many people as we possibly could. THIS COMPANY IS A SCAM!
Complaint.
This company is terrible. Late P U. Crushed boxes, damaged items, missing items, once truck was loaded, charged us an add'l $2800. over estimate. Once the sale was made, no communication from their sales dept. They promised not to "broker" my load and the load was delivered on a brokered truck. 1 delivery person did not speak or read english. Boxes were placed in wrong rooms. DO NOT use this company. I have moved 2 other times professionally and the moves went without a hitch. These guys are the furthest from professional. BEWARE.
Please stay away from this company.
In dealing with Executive Moving out of Las Vegas, it was an extremely frustrating and unprofessional experience. To start off brief and direct, PLEASE DO NOT GO WITH THIS COMPANY. There were no follow-up calls, rude customer service, broken belongings, missing items, and ignored calls and messages. If you want details, read on….. It seemed as though they were great, until they had my money. I was dealing with Kathy and Steven in the setup of the move, after that is when the problems start. I was told I would get a confirmation call the day before the pick-up, when I received no call throughout the day I called them in the evening, no one called back so I emailed Kathy who finally got dispatch to call me. They claimed their truck was broke down and would not make it for my pick-up date (Tuesday,) it would be Thursday or Friday. Throughout the week, again no call, I kept calling and on Friday they finally called me back and were picking up on Saturday. I was moving for my job, so all of this delayed my travels to the new city by three days. I voiced my frustrations to dispatch who told me “I should find another company then.” At that point I had already inquired with other companies and it was too late. Things happen out of our control, yes. I would not blame them for a broken down truck, but it is also important to keep the lines of communication open, isn’t it?? My belongings arrived from NV to AZ in two business days, good timing. But belongings were broken that they had wrapped themselves, I did not notice until after the truck left and I am unpacking. I had a broken shelf AND an LCD TV!! I also had a missing picture. I called to file a claim and was told to call customer service, what seemed to be someone inconspicuous cell phone and nothing other than “this is customer service, leave a message.” In the midst of trying to get settled in my new home and job, two weeks later I still have yet to receive and call back from their “customer service department”. I also emailed Kathy with no response. I was told by the driver who came to pick my stuff up that there are constantly complaints of similar issues when he shows up for a move, that people are misled, and service is terrible. After this experience, the stress of moving and starting a new job, I would not recommend using this company. It was very worrisome questioning if they were going to pick up my stuff and when. I had considered at one point that the company was a scam but Kathy kept reassuring they were not, and by the time the move came around it was too late to book with another company. I wanted to spend the time to write my experience in hopes I can deter other consumers in having the same stressful experience I did. .
Moved all my sisters stuff as they quoted.
So my sister wanted to move from Las Vegas to New York but didn't want to get rid of any of her stuff. We found Executive Moving and Storage to move allll her stuff to New York. We didn't have any issues. They arrived on time, they delivered on time, and they helped get all her stuff into her new apartment. She paid around $2,670 which seemed reasonable.
A review about Executivemoving.
Executive moving and storage took my parent away from me.. lol.. I know for some it might sound like a bad thing and for some like a wonderful thing but for me, I already miss them but I am happy I chose executive because they are a cool bunch and really helped us a lot. My dad wanted to get e truck but he is not in such a good shape for a 90 year old, and I kind of wanted them to have a good experience so I asked Steve their rep to arrange a vip packing service (I paid an extra) but my parents didn't move a finger and they really felt good and proud about it, my mum was feeling so strange that some bunch of strangers are packing all her stuff that she tried to help them and when they showed her they know what they doing (they do :) then she started making lemon juice and sandwiches and the atmosphere was really fantastic, my parents thanked me for it, they felt like royalty for a day and there is nothing like it in this short life. now they are in Chicago and its a brand new start, thank Steve for convincing me to go with the best.
Delivered well.
My moving experience with executive was satisfactory from all aspects. Their service was superb and their price was the cheapest I've managed to find. Shipment arrived after about a week, a bit earlier than expected but good non the less. I paid 3,090 for my move from California to New York and although I think internet reviewing blows well out of proportion and mostly being used by business owners to smear their competition, I promised my executive moving salesman I would put in a good word.
My review for executive moving and storage.
Hello, I would like to give my review for a lovely company who have helped me and my family with our relocation from Tempe to Chicago. The gentleman on the phone was nice and had a lot of knowledge. I used his advice and they were a wonderful extra service as far as I'm concerned. Price was 1900 usd, not too much. I ended up paying 2000 as I needed some extras and although I didn't explain in advance, they were prepared to help and gave everything. I only paid the extra 100 for special materials for my LCD screens and a couple of mirrors and boxes.