On this page you will find reviews on the company EZ Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating EZ Movers – 2 (calculated based on 106 reviews).
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Horrible experience.
The worst company - ever. Seriously - spare yourself the headaches and go elsewhere or DIY
Showed up 3 hours late, kept asking for “tips”, looked like they came straight of prison, damaged furniture and floor tiles, terrible attitude. A 4 hour move took them - 12 hours! Overbilled on materials and time
Zero customer service afterwards with regards to complaints on damaged property and misbilling. They should be put out of business - straight up criminals.
Please avoid!
The movers were friendly enough but items were damaged, which they acknowledged, apologized for and informed me I should be able to be compensated. They finished earlier than anticipated so I was told I would be entitled to a refund of approximately $125, as they charge you at the beginning of the move for the amount of time they estimate it will take. After the move, I contacted them about the damage to the item and my refund. I was told my refund request was being forwarded and I was given information about filing a claim. I filed the claim and received a letter informing me I would be receiving payment within 30 days. After numerous emails and calls, I have received NOTHING. No refund and no claim reimbursement. The move was July 31st! Not one person has responded to any emails or calls.
Long distance move and storage.
Warning beware I didn't listen this is the most unprofessional company they are so disrespectful 5500 hundred move 800 hundred in storage fees mice dropping found in furniture bedding ect missing ideas I have other people's items they unassembled my furniture with out my permission leaving me without the hardware to put it back together I am missing items things are broken please find any other moving company trust me buyer beware this company ez movers will become your night ware warning you in advance.
Scam. Dont hire them.
Think twice before you hire them.
1-) The job was subcontracted to a different moving company without my consent and discussion. The persons who came to pick up items did not introduced correctly. I had a contract with E-Z Movers, they were supposed to pick up my items between 08/22 to 08/24. However on Friday 08/23 on my call, they informed me that can not make it on Saturday and would be able to pick up the items next week. However I was flying to GA on 08/26 2am. The contact person told me that he will call back after discussing with his management. On my call in the evening they told me that they will pick up the items on Sunday 08/25. They did not inform me that the job has been subcontracted. When the movers came to my house for the pickup, they introduced as E-Z Movers. After they picked up all the items, gave me new bill and asked for full payment. The invoice was from Southern Van lines. Then upon my asking, I was told that they got the job and I need to pay them in full. They also added Fuel Charges and Material charges for approx of $400/- (a little less). Upon some argument, I gave them $400/- so that I get sometime and talk to E-Z Movers about it.
2-) Incorrect contact (sub contractor) was provided. The invoice I got after the pickup had incorrect contact info of Southern VanLines. Later I found out that the moving was done by Sunshine (something, don't have the full company details as I was never told).
3-) Payment Terms were violated. Per my contract with E-Z movers. I had to pay 25% initially which I did, then 75% via credit card on pickup and remaining in cash on delivery. After the pickup, I was asked to pay in full in cash. Upon argument I paid $400 in cash as that was my last day and wanted to talk to E-Z Mover about the situation.
4-) Unauthorized / discussed charges. I was charged approx $400 for fuel surcharge and materials (187.12 + 100.50 to be exact). They hold up items and asked me to pay first the full amount including the disputed ones. I called E-Z Movers on 08/30 and emailed them about the situation. I was asked to pay the amount and get my items. E-Z Movers agreed to reimbursed the unauthorized charges. I paid the remaining amount and got my items on 09/07
5-) Items and property (delivery) was damaged. The items were handled very unprofessionally and lot of them were damaged significantly. The property was damaged too. The delivery driver told me that he does not work for the company and don't care about any damage.
6-) Delay and No-response on claim from E-Z Movers and/or their partner. The claim for damages and reimbursement of unauthorized charges were submitted on 09/10 (or so) but did not receive any update and proper response.
Worst Experience Ever.
Absolutely DO NOT trust this company. Go to the Better Business Bureau, their membership was revoked. I did everything they asked to end up with a "binding" "not to exceed" "firm fixed price" "contract" (those are all words that they used or agreed to in writing) and the day before the move, an entirely different company called to say they were contracted by EZ Movers to do my move and that EZ is just a broker.
The day of the move, the driver showed up and did a 5 minute walk through of my house and told me that the $12,352 contract was not valid and the price would be at least $20,000 because I clearly had a lot more stuff to move than I told anyone..except that I had someone do a detailed walk through of my house to create the contract. He yelled at me, in my home, and told me that I did not understand terms like "binding" and "not to exceed". I spoke to someone at EZ while this was going on and was told "it kind of sounds like you are over a barrel and will just have to roll with the punches" - ARE YOU KIDDING ME?
Fortunately, I had almost two weeks before my closing date and I was able to scramble and get a back up plan! Do not trust EZ Movers and specifically Kevin Kambool!
Worst Experience Ever.
I don't even know where to start with this company. Let's just say that the office will give you the quote you want to hear over the phone using Zillow to see what's in your house, but then the foreman will show up, say the office people are idiots and proceed to tell you that your move is going to take twice as long as they expected. I think it's a game between the foreman and the office about them talking trash about each other, but at the end of the day the only thing that gets done is the customer is overcharged.
A few toppers for my move:
- the foreman literally "shushed" my wife, raising his hand and closing his fingers like a mouth, in my own house nonetheless. I would have punched the man if I didn't need to get my stuff out
- the foreman actually threatened to leave my house without my stuff, knowing that we only had 24 hours to move, all because he didn't want to discuss why we were being overcharged
- when the moving crew realized during my move-in that they were running out of time, they just started throwing my boxes in my garage instead of asking me if I wanted them to finish putting my belongings where they actually belonged
- right before they left the moving crew left all the extra tape and boxes in my garage. When I asked them to take it, they said "we don't have a dumpster at the office"
- I received a phone call at 9:30am saying that the movers were on their way to my house. When they arrived at 10:45am the foreman asked me to sign. I noticed on the bill that he was charging me starting at 9am (apparently that's a thing, I paid the office $247 in travel charges but I also had to pay for the movers to travel to my home). When I told the foreman that he left at 9:30am, he told me he was charging me starting at 9am because his car wouldn't start. How is that my problem?!?!?!?!?
Use at your own risk (and the risk of your credit card)!!
Horrific!
Please note from the very beginning I asked the pick up driver Sammy to provide me with my updated bill of lading and all he would say repeatedly (3-4 times) is the following: "Don't worry, you'll get it, you can trust me, I've done this thousands of times, believe me/believe in me/please don't ask me again, you'll get it." Yet, he left without providing me with my updated bill of lading, but made certain they had their payment as well as their future payment information on file, and manually signed for. They also had me sign for several things electronically but refused to grant me copies of the electronic information signed, ultimately and eventually stating that "Once you've paid for your invoice in full, you'll get all of your documents." I even called Sammy minutes after he left, leaving a voicemail for him and never heard from him again. I repeatedly called E-Z Movers that day and days, into weeks after, continuously asking my salesman asking for my documentation, and he stated the same, "Once I have paid in full and upon delivery, I'll receive my updated documentation." My hands were tied. This was EXTREMELY unfair how E-Z Movers does business, this way, as well as raising the price by $1k once Sammy arrived on the VERY last day possible to pick up, and I was stuck between a rock and a hard place and no other alternatives. I was quoted on 20 wardrobe moving boxes and Sammy showed up with ZERO wardrobe moving boxes and used ZERO wardrobe boxes. As a matter of fact he contacted me telling me he was at Home Depot picking up additional moving boxes because he wasn't provided with enough for my move. There's NO way this move should've been an additional $1k because I left behind my dining table/four high back dining chairs/my dining room curio and computer desk to save money ALL of which I was quoted on, with the exception of my computer desk. Moving forward, the items missing are as follows: My corner family room cabinet, my Dell computer, my Epson four-in-one printer, my two stone lampstands (we found the shades which were smashed in and your delivery driver I21/Ibrahim A Asal was able to fix those with the exception of the rhinestones that went around the base of the lampshade and those are also missing), my footstool and my two restaurant grade fryer's. My things that are damaged are my Emerson 32" HD television screen completely shattered along the top, my African American Art the actual art is scratched in the upper right corner, the glass was approximately 2" thick and it was smashed in several different places, the approximately 3" thick frame cracked in half, the right arm of my sofa completely torn/ripped off from its base and a hole with stuffing coming out on the front left corner of my sofa. When your driver I21/Ibrahim A Asal first arrived, I asked him for my updated bill of lading. He asked for payment, I gave him $820 in cash, he pulled up a chair, asked me to "Sit and once everything's delivered and signed you'll receive your paperwork, don't worry." I said no, you've been paid I'd like my updated documentation please and he asked where my copy was, I asked for my documentation again and he again refused until delivery was completed. He brought my damaged TV to me, apologized that it hadn't been packed properly, and sat my damaged painting outside on the porch damage facing away, so prior to him finishing, I asked what it was, he again apologized for it not being packed properly and showed me the damaged, and said to contact the company to "take care of it." Once they finished, he asked me to "Come, sit and talk" I sat he asked "Who was there", I asked where? He repeated himself two/three times and FINALLY he says "At the pick up location" I didn't know what he meant so I repeatedly said Sammy and his two helpers, why? He FINALLY said "Who signed the paperwork?" I told him I was the only one signing paperwork, then he pushed a "doctored" bill of lading in my face with my signature at the bottom. I told him that piece of paper was just made up in his truck just now because the ink was fresh and my signature was a copied signature from my payment receipt at the time of pick up. I said are you kidding me right now?! Do you think I'm a fool? Where are the dates on this doctored document?! I took my phone out and began taking pictures and videotaping because I couldn't believe how disturbingly dishonest he was trying to be and at that point he literally got up, ran out the door hiding his face and saying "You have ALL of your things!" I told him I was calling the police because all of my things weren't there! I was looking for my computer and my printer because I need those NOW, and they're NOWHERE to be found! It was painfully and almost immediately apparent my curio cabinet wasn't on that truck (I took pictures as soon as those doors opened because Sammy kept asking about the value of my things which made me uncomfortable at the pick up, amongst other things) he said "Why call the police, this is a civil matter!" I said exactly, I and I need a report of it all, he kept saying "I have nothing to do with any of this, its between you and the company." I told him he is representing THE COMPANY so he has EVERYTHING to do with this! He didn't want to be videotaped so he asked how could we work it all out, without calling the police, I told him to just sign the receipt I gave to him that he received the cash I paid him and he could leave and I'd deal with the rest via claims in care of E-Z Movers period. I videotaped him signing he asked me to electronically sign off on the delivery, I vehemently and utterly in light of the forgery that just went on and asked him again to leave.
Do Not Use.
I'd give half a star to no star if it was an option.
Let me also start off by warning everyone to stay away from BRIAN. He's not a terrible guy, he’s actually really friendly and appears helpful at first, but as soon as the sale is done, if you need any assistance, he’s gone with the wind. He's clearly peddling a service he knows is terrible. Shame on you Brian, shame on you.
FYI - my complaint review magically wouldn’t post on their website of lies. Their website advertises hey have 5-star rating. Ummm….. NOT according to the BBB or yelp. Their BBB ratings are 2 stars, still over extending kindness where it isn’t due.
To start; I was rushed to sign everything on the movers’ useless tablet from the get go. I should’ve taken it as a sign right then and there. It kept shutting down and erroring out, resetting itself. The screen was so messed up I couldn't read a thing. In fact, it took so long we went into overtime. However; because I signed, when I found the HUGE gashes in the hardwood flooring, my claim was denied. With extremely arrogant and couldn't care less attitude. ZERO Customer Service applied.
They caused a huge gash because the team ignored my requests. I asked for them to use all 4 guys to lift the furniture that caused the gashes in the wood because it is extremely heavy and go out the double doors to allow more room. They blatantly ignored me, used 2 guys and decided to attempt to showoff and squeeze through a single door and down an extremely narrow hallway. And because they were so far behind in time, we were rushed out the door.
I bought the team lunch and traveled out of my way to hand them a cash tip because they said they weren't confident they'd get it through the company itself if I put it on my credit card. That should've been another red flag right there.
The response I received was: We spoke to our movers and they denied having ever caused any scratched. We reviewed the images of the scratches, and they are short scratches which are not common when dragging something across the floor. This would cause long, deep scratches. Considering all information revirewed, we must respectfully maintain our position on this matter and deny liability for he alleged damages.
ME: Of course, they're going to say that, because I'm sure they would be responsible for some of the bill, right? It would make short deep scratches if they continued to try to pick it up by teeter tottering it without protection. Which is exactly what they did.
I am so beyond disappointed in this company; professionalism from the movers and lack of Customer Service from the "Customer Relations" Team.
Movers Unprofessionalism
• 2 were jumping out to scare one another, playing around, and killing time, at the risk of dropping my belongings.
• While another was making advances at my sister and I (like waiters do for bigger tips), then rudely asked me outright if I tip well.
• In addition; many times, I only saw 2 working while 2 just sat around the truck
Recommendation to ALL: Stay away, but if for any reason you move forward with this bs service; make sure ALL EZ Movers equipment and tablets are working properly before signing anything. Even if that makes the lead mover return to the main office to get proper equipment. Make sure to view and take pictures of everything in the house/apartment before moving to the next location and before you sign anything. Never sign anything if you can't read it, good faith gets you nowhere here.
My return business will not be expected.
Brian Ross is a Scammer.
Let me start off by warning everyone to stay away from BRIAN ROSS. He's not a terrible guy, but he's clearly peddling a service that he knows is terrible. Shame on you Brian, shame on you.
We explained exactly the size of the house to Brian, he confirmed, some movers were sent over to my house and they informed me upon arrival that they could only move one floor. After debating them and some Russian at the customer service department they ended up abruptly leaving my house.
What is most frustrating is that they took my deposit, moved nothing and refused refund of the deposit. It's not a big deal, it was only $100 or something, but the fact that they refused refund for that is a joke.
Worse experience! Fire Steve!
If I could give this rating a cero star I would. DO NOT use them! Not only were they weeks late but I had to call to follow up on everything from the actual date of my pickup which they’re supposed to contact you 24hrs before. They came on the last day of my spread and I only found out the evening before because I called the driver multiple times. In that same call I found out that they had to rent a small shuttle for my move and charge me close to $500 for it. Aside from that they were extremely late the day of pickup and my building has strict policies for moving time so that was a huge stress adder. My contact person Maryam forgot about me the moment she took my card # and I was barely ever able to get in touch with her again! DO NOT PAY with your debit card and make the same mistake that I did! Then they arrived 1 week last the 10 day window they have by contract AND completely DESTROYED my stuff! I’m talking bad! Broke my $500 lamp, broke wall mirrors, my work desk, night stands, tv stand- I just couldn’t believe it! I’ve called to speak to a manager a couple of times and they send you to this guy Steve who is the most dismissive, disrespect and negligent person I’ve dealt with! He made me cry the first time we were on the phone just by the way he talked to me. He should be FIREd immediately if he’s really managing this company because no wonder they have terrible reviews! I have emailed customer relations and filed a complain about a week ago and no one has contacted me about it. I am beyond frustrated and wouldn’t want anyone else to go through the same experience.
Damaged items - refused claims!
WORST experience!! Will NEVER recommend. Had at least 3 items damaged after move - the delivery driver even took pictures and acknowledged the damage and uploaded the pictures in his device and suggested to claim for the damages. Guess what - the claims department rejected the claims in spite of pictures from their own staff !! DON'T EVER USE them even in the wildest possibility that they say they will move stuff for free!!
Cancellation refund.
I cancel our request for hiring EZ for a different movers (better rates) after being told it would take 30 days to get my refund my 30 days came and gone. Everytime we call all we got was excuse after excuse on why it hadn't been sent 46 days later we finally got it. Needless to say they are a totally unprofessional company and liers.
STAY AWAY FROM THIS COMPANY, YOU'LL BE SORRY.
Never Use This Company.
EZ movers was awful. They stole or broke most of our things. Silver, Waterford crystal, and then of course didn’t have record of it so they wouldn’t replace. Our boxes arrived infested with mice. They were rude and it still makes me mad 6 years later that we trusted them for our move across country.
Would give 0 stars if I could.
This company is horrendous. Not sure where to start, as pretty much all aspects of using E-Z Movers has been awful.
I hired them to move a studio worth of boxes and furniture from San Francisco, CA to Denver, CO. I could go on and on about how terrible everything was but here are the highlights:
*My items showed up over a month past my delivery date. They say their delivery spread is 15 business days (key words: don't include weekend days) from earliest delivery date.
*When my items did show up, there were two high value furniture and exercise equipment pieces that were irreparably damaged. They offered to pay .30 cents / lb (weight which they estimated) to fix, which doesn't even begin to cover the cost for the pieces.
*Also when my items showed up, 3 inventory items were missing: TV, Coffee Table and Bookshelf. Best part? When I called the company to tell them, they literally did not know where the stuff was.
Fast forward a month and I am dealing directly with the President, who still isn't resolving the issues the way that I would have thought someone that high up would have handled a situation that has gotten this bad. He refused any compensation for the additional delay and terrible customer service, nor any more substantial reimbursement for the damaged items.
DO NOT USE THIS JOKE OF A COMPANY. I wish I would have listened to reviews before I booked.
Horrible Experience - Be ready to haggle!
Had the worst moving experience with these guys!! I used them to move from Chicago to Florida and had a stressful start to finish. First the pickup drivers starts haggling for additional charges for packing material (no one told me I had to pay extra!!) over the quotation price. Then he offers to reduce the charge for a HUGE tip! and when the stuff arrives another driver starts haggling about the long carry distance (even though he could have brought his truck closer!) Again he agrees to settle for a HUGE tip!! Looks like the delivery guys are out to make a cut out of EZ customers. Avoid using these guys if you want a stress-free move.