EZ Movers

106 Reviews: Add Review

1. Would definitely recommend.

   I was extremely pleased with my experience with EZ Movers. The team made the move with no hitches and there were no surprises or hidden charges. The movers arrived exactly the set time, very dedicated and effective. They took good care of my belongings and had my things unscratched upon the arrival.

2. Did a fantastic moving.

   I want to thank EZ Movers, specially that the guys who came over and did a magnificent job on moving my things. Specially the furniture's, I have never ever thought that they could pack my things well. They are fast in loading and unloading too. I would recommend them to my friends.

3. The WORST company ever, period.

   Well, I will add my voice to the hundreds out there, this is the absolute company [of any kind] that I had to deal with. Bunch of liars and scammers especially Brain Ross. I would've paid extra and hire a professional company that treat its customers well and honor it's commitments. Notice that in their website they're showing only 5-star ratings, yeah that's believable! To show that they're only after profits, they have their drivers hire helpers from the streets and pay them cash, so you can get a convict, a rapist, or a serial killer as your muscle man. When they finally delivered my goods 4 days late, the driver had told me that he hired his three helpers from Baltimore and guess what, they were DRUG ADDICTS [between breaks, they were smoking pot in the car]. How professional is that? So I clearly didn't feel comfortable having these guys unwrap everything even though I paid for it. To make matters worst, I paid a surcharge to get the truck weighed before and after the loading, guess what, it wasn't done and contacted crooked Brian countless times and the company but nothing was done. So they finally decided to weigh a random truck after I filed a BBB complaint, what an awful company this is, unbelievable. I filed a claim for a broken cordless vacuum and I got about $15.00 to replace it, yes because they a bunch of crooks and I later found out that couple of items are MISSING, completely. To make matters worst, they never admit mistakes and take responsibility they just LIE and LIE and LIE. This is an advise to every one needing a move, DO NOT HIRE THIS COMPANY, YOU'LL REGRET IT, PAY MORE AND BE TREATED LIKE A CUSTOMER.

4. Moving from Chicago North Side to Tempe Arizona.

   We recently got married and I would have to move to Tempe now. EZ Movers sent a representative to our location for a free in home estimate. If you are local, this is something that is definitely required. I can understand why people have influx in cost. The items should always be looked at either via pictures, face time or onsite estimate. I was quoted 3300 moving a fairly furnished two bedroom. The quote was spot on plus or minus a few extra bucks for materials. The furniture got delivered quicker than anticipated and quoted, we received all our items. The reason why it is rated 4 not 5 is because we received a few dishes that were broken that I packed. Not sure why, but it was not expensive items either. If the move was overall perfect then yes a 5 star would be granted. What's perfect these days? I would use them again.

5. Just disappointed.

   I would like to start out by saying I rarely write reviews. I do not believe in bad mouthing anyone unless their actions are grossly negligent, disgusting, and disrespectful to the customer.
   
   I hired EZ because their pricing was very competitive and they were able to accommodate my move date and time. On the morning of they showed up to our first of three locations. The transaction started off friendly, and I was happy.
   
   About an hour into the move one of the movers grabbed a 5x7 rug which was rolled and wrapped in a plastic bag through it over his shoulder and on the way out the door uncaringly hit a multi-tier shelving unit. This shelving unit housed antiques and sculptures. Several items fell crashing to the floor, two of which were antique Chinese plates that my grandmother bought in the 60's at the Miami trade show. These plates were over 100 years old and now shattered. The plates were displayed on two thick glass blocks, and as they hit the floor, the plates and stands damaged the floors. My mother was in tears about the plates and the negligence of the movers. The movers and I documented the incident, and we had no choice but to continue.
   
   The driver came to me about 45 min later saying they were done, and their dispatch is requiring full payment before leaving the first location.(keep in mind we had two other stops) In business people/business get paid AFTER the job is done not before or during. You wouldn't pay a plumber before he finished the work would you? Anyways I refused and it took an hour to get a manager on the phone, we spoke for all of 60 seconds (if that). "if you don't pay they are not leaving" the manager said, I said; "Ok tell them to unload the truck and please leave" They were afraid because of the damaged caused by their movers I wouldn't pay.
   
   The move was on a Sunday, and their office wasn't open, so we had to wait until Monday to file a report. I called once a day for three days and never got a call back (Monday, Tuesday, and Wednesday). Finally, a gentleman answered on Wednesday, and boy was he rude!! The gentleman was screaming and yelling, telling me I was a piece of this and that.. I didn't give them a chance reach out etc.. I finally submitted the report and called back once a week to check the progress from EZ end. Each week I would hear; "we are still working on it and will have an answer next week." After week three we explained there was no reason this should take so long, and we felt they were dodging us and not going to live up to their responsibility. I explained our attorney would be handling things going forward and I am sorry it came to this..
   
   OH BOY did the owner, not like this response; I called back to ask for their attorney info, and he answered. In that thick Israeli(I am israeli and my sister is in the IDF) accent started screaming and calling me names. This was three weeks ago and now they have decided to tell my attorney we should sue them instead of making good and fixing the problem.
   
   Is this someone you really want to do business with? I have pictures and if there was a way for me to post them for you to see the horrible damage they created I would! I urge you think twice before getting into bed with EZ Movers.

6. If I could give 0 stars I would. Stay away!

   Stay away from E-Z Movers from Skokie, IL. The quote did not match the total cost they demanded. I paid almost 60% more than the quote was for a job that was way below any quality.
   
   Pick-up was scheduled to be on Tuesday. On Saturday they called me that they will come to pickup my stuff the next day (Sunday). Well, I was out of country, so they left me a message. And yes, they came on Sunday, two days earlier then scheduled. Apparently the truck was just leaving, and the next available would be in 10 days (why then took them 13 days to drive from MI to VA, I have no idea, maybe they went through Mexico).
   
   When the driver arrived he told me it will be extra for long distance form apartment door to the truck, plus they said I had more stuff than on the quote. It totaled in extra 30% from what was on the quote. When I tipped the driver he said it was not enough and wanted more (for two hours of loading they demanded more than my daily wage!)
   
   The reason why they came for pick-up early was that the truck was leaving to Virginia that day. Well, I do not think so. My goods did not arrive until 13 days later. After waiting and waiting, few phone calls and emails, they finally called me on the evening that they will come the next day at 9am. So I had to take emergency day off from new job. By noon that day I called them a few times and every time they had an excuse for being late. Eventually they claimed that the truck has broken down, and they will not be able to come that day, but they will be the next day at 7am (another day off new job!). Eventually they showed up at 9am, and first thing they said was that they cannot park the semi there so they will need to use a shuttle truck, for which, of course, they will charge me another 30% of the initial quote (later the landlord said that it would be okay to park the semi to unload, others do it often). At this time I did not oppose, I just wanted my stuff!
   
   In the end three pieces of furniture were broken, and a small step ladder never made it to my new home. I was finally paid for broken furniture, but after involving the BBB.
   
   To sum up: it would be cheaper, easier, faster and MUCH less stressful to rent a truck myself and drive from MI to VA (even if it was in the middle of winter)!

7. Deceitful Quote.

   I was quoted & billed $3,800 to move my household items to Florida from Minnesota. On the day we arranged for EZ-Movers to pickup. Which was the same day our apartment lease was up. The driver walked around and looked at our furnishings. He said he wanted $20,000 or he was driving away. I couldn't believe it! I said wait a minute. I'm going to get my girl friend and bring her to you. (The driver) The driver. (Abraham) said he made a mistake in his calculation. He said give him $15,000. I was livid. He then said, we'll give me $12,700 or he's driving away. My girl friend immediately called Abraham's boss Steve. They went back and forth and Steve said pay $11,700 or he was going to tell Abraham to drive away. We had no choice. Abraham said our household items would be in Florida the next week. So we drove down by car to meet up with our belongings. EZ Movers did not deliver to us for 18 days. Besides this. Over 60 household items were damaged and a brand new radio control truck that cost me $400 was the only item lost or stolen. I believe the driver stole it. EZ Movers would not pay us ANYTHING for damage and would not even acknowledge the missing $400 truck. I filed with the Illinois Attorney General and the Illinois BBS. Neither did ANYTHING to help. They are both worthless organizations that go thru the motions. Both admit they are powerless. What are they there for. I believe that EZ Movers con every customer in their deceitful practices. DO NOT hire this company. Most likely you will be there next victim.

8. Bad businesses.

   Salesman started with $1500, then $1800. I more boxes then furniture!! Kevin, put my 87 yr old mom down for 15 boxes, a normal move has way more then that!! At pick up on July 28, 2015 it went up another $1000. To late to do anything about it, we let them take it to their storage to be delivered when we called with the request. Our request went in on August 9, 2015 and my 87 year old mother has not been even given a date for delivery. While sleeping on a blow up mattress, with nothing!! THEY DON'T CARE!! RUDE!!

9. Moving long distance.

   The worst moving experience ever!! Moving long distance is already a stressful exercise and e-z movers did nothing but add on to that stress, right form the beginning to the end. Their approach was highly unprofessional, in fact it seemed like once I signed up with them ..it was just blackmail and harrassment. they have been indimidating me into agreeing to whatever they say because they are having my stuff and I need that come what may.   *Daniel  (the move co-cordinator)was intimidating and we eevn had a yelling contest at one stage but I ended up apologising fearing the loss to my stuff.  * They did not deliver the stuff on time and conveniently blamed me for not telling them when to bring in the stuff. now, who would do tht..apparently , they wanted a form to be signed which would initiate the delivery process. It was supposed to be signed by us once the driver had picked our stuff, which the driver did not do. Now, it is my fault cos they say tht we have used e-z movers once before and we shud be aware of the process. Not signign tht form was my mistake.  * eventually the form signing formalities were done and the delivery process begins..and so begins the wait cos they give you a 10 business day window when the stuff will reach you. we waited and waited while making numerous calls and facing hardships ( sleeping on the floor, not having enough clothes to wear, going without medication etc etc).  * Finally, I get the 'call" tht my much awaited stuff will be delivered on friday,14th of august 2015 between 2 and 8 pm. I am happy ti see the end of my woes. I take a leave from office and stay at home waiting..nothing!!  i call the driver and he says he cannot make it on friday but will come the next day. * the next day I already have appointments but will they budge, NO. I call e-z movers and the reply I get form Greg is well, we can dump ur things in a storage and will let u know that address, u can make ur own arrangements for getting it. Is this professional reply? instead of working on a solution with me, I am once again intimidated into cancelling my impotant appointments and waiting for them to deliver my stuff.  I am done with e-z movers, never never again my friends and family are going to use them . they are the worst service providers ever.  the worst was their attitude and rudeness..simply because we are left with no option but to give in to their demands.  Pl pl never ever go anywhere near them..

10. Horrible Horrible Horrible.

    Please do your research before you choose a company, I learned the hard way. This Company is so ..extremely horrible. The movers they sent to me were far from being professional. they were not trained, they did not know how to pack a truck, not along pack a storage unit which I had my items stored. I am not even a professional mover and I did a much better job storing my items after these so called movers threw my items in storage. I have dealt with a couple professional moving companies, and by far this has been My Worst encounter. If you See E-Z Movers Run and Run fast. Do not whatsoever put your Trust, Belonging In the Hands of this company at all. Listen to the many people that had the horrible experience with this company, because I wish I had. When there own workers tell you didn't you see the reviews  before you selected us? This tell you alot. Even there own workers have small faith in the crap they dish out on their customer service page. They are so bad that when you go and try to comment on their site about your experience with them, it won't allow you to.

11. A nightmare.

    I went with this company because of a good experience a friend had but.. They didn't send the crew that was requested, they sent a crew of 4, 1 elder guy with a broken shoulder and injured knee, 2 young but very weak guys that had to move every single item together including small boxes and nightstand, and then the boss who got very upset with me because I didn't want to sign off 4 them to work 4 additional hours. I return for me not signing off they made this move a night mare, only half of my order was moved, so I had the boss wrapping the 3 PC sofa that took 45 mins is the hour and 30 min work time, the eldest guy doing nothing and the two young guys moving everything as a team. Very disappointing also the move was barely 2 miles away and it took them 25 min to get to the destination. I would recommend them to my worst enemy!

12. Be ready for extra charges all thru the process.

      1) They offered me initial discount of 21%. Later when I decreased the number of items - they removed the discount and offered me only 18% discount Moreover there prices didn't went down as expected. When I asked them to revise the price as there has been significant decrease in the items. They refused to do so as they already decided that no matter what happens(whether items are decreased or so) - they will charge me around $2600. 2) At the time of taking my stuff from Arlington Heights IL - they had more than 75 foot of distance and 3 floor. But they didn't made any complaint or fuss about it. Crew which came for pickup was good. While at the time of delivery - they had a very greedy driver who just want to make money one or the other way. I had a near end place to my apartment - but he refused to park the truck at the near end. He wanted to use the far end and make more money by claiming that it's a long carry. When I called the office - they initially asked the driver to at least try the near end - but driver was adamant. Driver was telling that he want to charge $328.50($75 per 100 cubic foot) for additional long carry apart from the binding estimate of 2157.39. My stuff was held in ranson and Maryam on the phone told me that they will put it into the storage and won't tell me the location unless I pay them the reminder amount($539.43). Other option they gave me that they will only put the stuff at 75 foot from the far end and then I need to move the stuff on my own. I was left with no options. They wasted close to 2 hours in arguing about it. This is the tactics as they can make you pay what they want. I told them that other carriers with the truck as big as this - are able to come to the near end but he refused. Later this greedy driver offered me a deal - pay him $200 in cash and he won't charge me $328.50 for the long carry. I had no options - I paid him $200 in cash with one of my friend as witness. He told me that this is considered as tip and he won't be giving me the receipt and don't tell their company. Later he parked his truck at the fire parking to make it near-now he had no issues as he got $200 to this work. He and his helper moved all the stuff but refused to do 100% assembly and left all the trash inside the apartment. I have reported this incident to the company but there seems to be no standard arbitration or customer complaint forum at there. 3) I had given my destination address before pickup - I was not knowing that they will bring a big truck and this greedy driver will make all the fuss to charge me extra(beyond the binding estimate). He should be okay to put his truck at the near end but he wanted to make more money. Moreover why didn't they charged me for more than 75 feets at the source(Arlington Heights IL)-why he is charging now at Scottsdale AZ.   They get 25% of the advance for booking the order. Another 50% at the time of pickup and remaining 25% at the time of delivery. They won't deliver unless you hand over the Money order or cash. The name of this driver was Juan C Romero who asked for $200 as tip to write off the $328.50 long carry charge. The moment he got the tip - he even parked at the fire lane to deliver the stuff. STAY AWAY from them - they may be okay for local move but definitely not for inter state move. .

13. A nightmare.

    It was a real nightmare. First they toldus they would come on monday and they were delaying aby one day all the time. They came on friday night at 8 pm. They were supposed to dothe packing because we paid extra money,but they did not do that. They have lost a new crib mattress and one of the lamp was damaged. The worst part is they ask 1500 more than what was expected and the movers took 100 dollars in black and they did not take half of the stuff. So we had to trash half of the stuff and give it for free. 
    I really don't recommand this company. .

14. Worst Company ever!! CONS artists.

    Just like every other person on here that doesn't work for this company.. I had the most MISERABLE, STRESSFUL, and EXPENSIVE experience. I completely REGRET having these scam artists do my MOVE. I would have been better off renting a U-Haul and driving that across the country for what they scammed out of me. The day of my move,they showed up and demanded an extra $1,000!! since I no longer had the option of looking for anyone else, I was FORCED to use them. ..just like the other posters..I was LIED TO .. they were callous and made derogatory remarks to me over the phone as well as screamed over the top of me. Since I was already in another state I had no choice but to use them. They are liars and thieves at best.  PLEASE listen to what EVERYONE is saying and go somewhere else. The sales person is all sweet until he gets his claws into your checkbook. They will be charging you for your "FREE storage". Then they start racking up hidden fees and making up stuff to make more $$.  They promise you your things in 7 days.. TRY 15 days! No phone call as to when they would be there, no professionalism.. I missed days of work because the  sales guy kept quoting me different days when they would be here.. no one called to tell me when they were going to be here ether.. ABSOLUTE WORST COMPANY!! I HATE this company.. and obviously so do at least 152 other people who filed claims with the BETTER BUISNESS beaureu. These people are frauds and will destroy your property and make moving..which is already a stressful experience..absolutely MISERABLE.

15. Do Not Use This Company!!

    This whole move process was a nightmare! My quote went from 891 to 1301 to 1501 and when all said and done was over 1800. And you have no choice but to pay it because they don't tell you all of this until it is moving day and there's no way that you can schedule someone else on that short of notice. I had 2 missing boxes, filled out the claims form and hear not a single word back. One truck driver tells me that they will be coming to florida with a smaller truck so when they showed up with the 18 wheeler they could not get within the 75 feet of my door. The mover then proceeded to just drop my belongings in the entrance of my 400 unit complex so anyone could just take my stuff as I tried to bring it to my home. Daniel did finally talk the driver into taking my belongings to my home (after I had already move 80% of it myself and being screamed at by the driver). Almost every single one my my plastic totes was busted to pieces. They told me to put in the paperwork that I need delivered ASAP. They consider ASAP 2 weeks later so we were sitting in the house on lawn chairs and sleeping on air mattresses that I had to go and purchase. No pans no nothing. But they don't care they already got your money so they are in no hurry!! THIS COMPANY IS A JOKE AND I WISH I WOULD HAVE LISTENED TO ALL OF THESE COMPLAINTS BEFORE I WENT AHEAD AND USED THEM!! I have already stopped 2 people from using them in the nexgt year for their big moves and I will continue to tell everyone that I come across that this company doesn't care, they just want the money. .