On this page you will find reviews on the company Liberty Relocation, Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Liberty Relocation, Inc – 2.6 (calculated based on 77 reviews).
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Fantastic service!
I hired Liberty Relocation 6 months ago and I requested storage for a long time. They just delivered my goods few days ago, and I couldn't be happier. Not only the price was good and reasonable, but most importantly their service was fantastic. During the time my things were stored with them, they made sure to take good care of it, I had to pull out a few pieces of furniture that I was going to leave with my sister and that is when I went to the warehouse and saw how professionally everything is stored. Thank you very much! I Highly recommend this company.
Was deceived about quote.
Was given a lot lower cubic foot quote and all cost included for a one room move. After everything was loaded on truck. Cubic feet cost had increased by over a third and an added fuel charge given. At time of estimate it was discussed that fuel cost were included. I feel that they deceived on cubic feet so you hire this company. Once everything is loaded and ready to go what is a person to do. Please do not use this company!
Highly recommend!
I moved from Houston TX to Baltimore MD. The movers arrived on time and were extremely polite, respectful and considerate. Went about their business professionally, packing and securing all furniture and fragile items including glassware and a large flat screen tv. Im surprised how not one of my glassware was broken when it arrived. They delivered all and reassembled and set all back up at delivery site. Great moving experience! Would highly recommend using them.
Disappointing Experience.
My sales rep, Jervon, was a very nice and seemingly well-intentioned individual. The quote price was better than competitive and they had an A- BBB rating. But that is where the good experience ended. Let me start from the beginning: Moving from Houston to Boston. Liberty quote was approx $1500, while premium movers were $2500-3000. Liberty also offered 30 days free in-transit storage which worked well for our schedule. The day before the pick-up, I received a call that they would arrive between 8 and 10am. I got a call from the driver at 10:10am that they wouldn't be there now until 1-2pm. Frustrating, as I could have been productive that morning (especially it being my last day in Houston). When the movers arrived, they were driving a Budget moving truck. I was surprsied they didn't have their own labeled vehicles. Regardless the movers were curteous and professional. Half-way thru loading, I was told by the driver that we would be over my volumetric estimate. It came out to over double. At this point all my belongings were loaded, and even before then I couldn't change movers this last minute. I was infuriated, but with hands tied I signed the paperwork. My quote of $1500 had just ballooned to $3000. I cut them a check for half, as was required. It is worth noting here that the inventory list I gave them contained 76 items, and the final invenotry was 91 items (and the list given was fairly representative of volume). I expected to pay a bit more than quoted, but certainly not double. Definitely appeared to be a ploy to get business by under-quoting and over-charging. I eventually let that go, knowing that it really brought them up to the price of the premium providers. The dishonesty was frustrating, but so be it. Then about two weeks later I received an email from the operations manager that I needed to pay an extra $1000 before they could released my stuff to be shipped. Now I was over the top angry. It was not only unethical considering I was verbally told many times it was 50% upfront and 50% upon delivery, but it was in contradiction to the written contract which stated they were only entitled to ask for at most 75% upfront. I did not want my stuff to be delayed to I called back immediately to tell him this was crazy, especially considering the late pick-up and horrible under-quote. It took several calls, many times on hold, and a few voicemails to finally talk to this operations manager who I will remain nameless. He did not seem to have any sympathy whatsoever despite my frustration and all the issues I'd had thus far. He agreed that I would pay up to the 75% (maximum contractually allowed, which to clarify was $250 less than he'd originally asked for). Then he went on to send me this email: " Hi Thomas, Per our conversation your balance due in order to ship is $747.75 and the remaining balance of $738.55 will be due upon delivery. Here is a video I wanted you to watch http://www.youtube.com/watch?v=Yo8kfV9kONw " Check out the link. I guess their A- BBB rating was meaningless. It was an odd link as it was almost an indirect way of him telling me a screwed up by picking Liberty Relocation. Oddly enough their BBB rating has been "under review" now for at least a month. I did lose faith in the BBB through all this too. Items then arrived 1-week late, even though I had placed the order over 2 months ahead and had been assured it would arrive within 2-3 days of the earliest delivery. In addition we had to pay an additional $550 for a shuttle truck. This is all in the contract, I couldn't fight it..but they hosed us alright. We had a couple coffee tables damaged beyond repair, and several boxes in horrible condition. My girlfriend took care of the paperwork and was incredibly stressed, not taking the time to read the contract and notice the need to identify damaged goods. I hurried back from class when I got her text, and literally as soon as I arrived they scurried out the door. They even had a $30 parking ticket they wanted us to pay, but as soon as they saw me start reading the paperwork they didn't care and just left! Obviously they did not want to deal with me, or so it seemed. The only good thing here is that nothing was missing. In summary, don't waste your time on moving companies that seem like "good deals", and don't blindly trust the BBB. Pick a reputable company with a long standing reputation. You will end up paying premium price anyway, at least if you pick the premium company to start with you won't have all these "surprises" along the way and will actually have a decent customer experience. Liberty Relocation is a poorly managed and poorly run organization, and I would never wish this kind of experience on my worst enemy. Don't make my mistake..go for a good reputable company, not this one.
Dis respective in communication.
First thing, their sales people are completely disconnected with the actual functional team. We delt with sales person who assured us that all the furniture was taken into account. Infact he added two big furniture items to compensate for any extra item if we had. but when the packing team arrived, they started counting each stuff by list and telling it is more than listed, and continuous argument in the end to realize we were accurate and only a couple of feet more for which we were ready to pay and paid too. secondly, they came to pick in a small truck and when delivered they brought in a full size truck and charged us USD 350 for getting the items in a small truck. well paying for small truck was ok, but we wanted customerservice to explain why were be being chaged, when we contacted the customer service it was most disrespective I have ever experienced. when we called the customer service to discuss this the guy said" just 1 minute either you take your items or we will leave it in storage and go" no discussions a sort of threatning. althoguh the stuff reached safely for which I will creidt the driver he, was very polite and responsible. But other then that doing business with the company is straight NO.
All The Quality Stuff Broken.
First as most say the Costumer service at the begining was great with Nigel, Now comes the truth about this comapny.
I have not mentioned that I have moved 3 times from overseas and ineterstate and never , NEVER has anything happened to valued merchandise.
First Nigel gave me aquote, then the driver gave the real amount I was missing some objects I did not mention, upto here all is fine and agreeable.
two weeks later I tell them to ship the household goods, they arrive early which is fine. But right then I am told that the price is another of course there is nothing to do because otherwise they do not unload your households.
The dilema comes when they deliver, I thought all boxes were brought.
1- a marble table top 1" thick broken,
2- dining table made with durable wood broken
3 - 4 old Delft plates broken into pieces.
4 - most glass items broken
5 - missing two boxes with Delft bowls and other costly Items
6- Driver put a hole on the night stand and said it was a memory of the move.
Missing department does not call .
in short this is my worst experience ever o a move, I highly would ask you to not give this company any of your household goods specially if they are valuable they will loose it or brake it or dissapear them for you.
This moving company has no responsability at all and they treat your cargo as a Joke.
Pay a little bit more or I should say use a repoutable company not them.
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The manager hung up on me, don't waste your time.
Let's begin with my original estimate of less than $2000.00 quickly increased to more than $3500.00 once my items were on the truck. The truck was not filled from top to bottom and front to back, only front to back because according to the company, "everything was in boxes". Yes I estimated boxes, furniture, EVERYTHING. But the thing was, "the boxes are large packing boxes". I bought the boxes at a moving company so I guestimated the correct number of boxes as well as the sizes. When the company was calling me trying to get my business, Nigel was the best sales agent you could have even wanted to come in contact with and even after the sale he was helpful but that is where the good customer service ends. If I called, I would often get put on hold or be told we will call you back but never did. I always had to initiate the call until my household goods were finally put on the third truck. I got a call, it will not be delivered this week, I said ok. An hour or two later, I got another call; it will be delivered between 3 and 5 pm the next day. Then the driver calls and says my delivery will be between 10 and 12. Never mind, I am out of town and have to make arrangements for someone else to receive my household goods. The driver arrives on time but I have NEVER dealt with a company that does not take debit or credit cards, or checks. Well after moving a mountain, being treated like I was not a customer but someone who had tried to rob the company, I asked to speak with the manager. Now the story really gets interesting, the manager was one I would EVER HIRE FOR MY COMPANY. Rude, not customer service professionalism, NOTHING. He even hung up on me. Yes he did. Hung up. Wow. DON'T waste your time. I still do not understand how my estimate increased by more than $1500.00, they do; they only take cash payments for delivery, not even a credit card, and they do not care about customer perception. If you are reading this, PLEASE, PLEASE, PLEASE, do not use this company. They are not worth the frustration. .
Do not hire.
Stay clear from this company! Do not hire them they are a joke pick up was late, but ok. However, explanation of delivery date was not very clearly stated. Language barrier! Drop off. Horrible. No workers but the driver. We had to unload and carry up the three flights of stairs our own belongings, unwrap and help assemble them. Damaged good, broken, scratched and dented. Paid for the stairs that we had to do the work for. To boot, liberty relocation nor is the BBB doing anything. Guess I need to hire an attorney! Lies the entire time throughout the transport time as well! The driver was awesome, once I got hold of him. Nicole lied, as did our salesman Nigel, and Latisha in customer service. Not worth the money. Hire a professional company as this one is definitely not!
Liberty Relocation, good movers!
This was my first experience with a moving company and during my research, I heard just about every horror story you can imagine. After exploring recommendations I turned to on line reviews and wasn't let down with my choice. Liberty Relocation delivered. The crew called before they arrived and hit the ground running. The movers, Alfredo, Jose and Carlos, were quick, efficient, and damn nice guys. The only snafu in the move was on my side since I didn't know that I had to have a cashier's check for my first rent payment and it was Sunday. The property management company had an antiquated system of filling out a form with my credit card information and then faxing it off for approval -- this took almost an hour! While this was happening, the movers front-loaded the elevator and emptied the truck in an organized manner in what looked like a strategic staging to get the bigger items in first. Each and every item was carefully wrapped and taped. They handled my collection of guitars with great care and everything made it to my new home without damage. Stan the dispatch, was in touch with me throughout the entire move and after to see how things went. One of the movers mentioned that they admired Stan as a boss -- that spoke to me. Liberty Relocation isn't just another generic mover.
Expensive, Late And Damage-filled.
Full Disclosure: I didn't research Liberty in advance of this move because thier BBB rating was good and they offered a competitive quote. In the beginning everythign was fine, they came the day they said they would and estimated it would only take them a week to 10 days to get our 2-bedroom apt stuff from Seattle, WA to Los Angeles, CA. They said it could take as long as 14 days and to wait for a call from the driver. We called them 13 days after the pick-up only to find out our stuff was not on ANY truck and was sitting in a warehouse in Seattle all this time. Angry, we asked why, they said they didn't have our new address in CA. So we asked why didn't you call us to ask us for it because we gave it to the pick-up movers and they had no answer other than they were inundated with CA jobs the past 2 weeks. So stuff goes on truck and is supposed to show up in 3-4 days, driver calls and says he broke down in Northern California. Great, we wait another 3 days for them to get that fixed and arrive.
After stating they would come at 9am, 3-5pm, then 9pm..they call and ask if they can come delivery at 10pm on a Thursday night. We tell them no, we have no access to the loading are of apt. complex at that time so they come the next morning at 6:45a-7a. Again, very difficult to coordinate thier entrance in our limited access loading area last minute. Our interactions with thier workers were all fine.professional but the state our stuff is in is pretty bad.
They left someone else's box with us (someone moving to AZ), we're missing part of our bed frame (metal slats), we wrote fragile on many boxes that seemed to have been handled by a gorilla. I now have a broken plates, art glass, framed diploma (also got wet from broken) snowglobe/sentimenal objects, an armoire panel cracked, desk drawer broken and somehow part of a very hardwood TV stand drawer was ripped off.
Overall the stuff we labeled fragile they disregarded. One of the guys that helped move us in looked like he was going to have a heart attack pushing a dresser up our stairs. We would had been completely fine with them taking extra days to get down here if none of our stuff was broken. Now we are very sad we hired them and paid nearly $3,000 for a bunch of broken furniture and senimental items that all could've been prevented had they truly handled our labeled fragile items with care.
When will I get my stuff?
They picked up our stuff on 06/28/2013 and said they deliver on 07/08/2013. It is now 07/12 and our stuff hasn't even left Texas. I am very upset because I feel like they lied to me. The contract states they have 2 to 21 days to deliver, but why did they promise a delivery date that they never lived up to. The company said the reason for the delay was a broken truck, however they refused to tell me exactly what was the mechanical issue. I suspect that they are just waiting to combine our stuff with another load so that the truck will have a full load, but I can't prove this. I still don't have my stuff. I was told we will have it by 07/18, but I am very skeptical. This is a terrible company and they are holding my possessions hostage. I wish I chose any other company. Also they underbid to get the job and when they picked up our stuff, the price doubled.
Do Not Hire.
If I could give zero stars for this company I would **DO NOT HIRE THEM** As the previous reviewer stated..without a doubt THE WORST MOVING COMPANY!! I used to work in retail so I am generally more generous when I deal with anyone in customer service, but I am so outraged by this company that I feel the need to WARN OTHERS. We wanted an easy move tom California to Pennsylvania so we decided to make the investment in a full service move. That means..you pay A LOT more. Since our bill was $3,400 for a ONE BEDROOM APT I expected to..I don't know..GET ALL OF OUR BELONGINGS BACK!! The gentlemen who came and packed up our apartment were nothing but friendly and nice. Yes, they missed a couple of cabinets and our entire coat closet..but I was more than willing to overlook that. We simply packed up anything they missed in the car..and while it was a tight squeeze..we managed. Anything that did not fit, we had to give away. Annoying but not the end of the world. It was a total pain to get an idea of when our belongings would be delivered. I understand that they have other customers and it's all dependent on the route..but then showed up at 7pm on a Friday night with little warning. Again, not the end of the world but annoying. The kicker..before we hired this company..we had THREE employees take a look at the map and make sure the truck would be able to get to our street without having to load everything on a smaller truck (an extra $400 charge). I was ASSURED that they could make it and I would not have to pay the $400 Shuttle fee. SURPRISE SURPRISE..the driver calls THAT NIGHT..and I had to go to the ATM and withdrawal $400 cash otherwise they would not deliver our stuff. My boyfriend called the company to complain and to make sure the driver just isn't pocketed $400 of my hard earned dollars. (I just have to say..we just paid over $3,000 for movers..how many people really have $400 just laying around that they didn't expect to pay ?!?!) The office said they would refund us $100..NEVER HAPPENED.This company FLAT OUT LIES!! On top of all of this..the movers did not deliver TWO of of boxes which included my boyfriend ENTIRE WARDROBE. We had to go buy him BRAND NEW suits (over $1,000), shoes and all new clothes. He only had one suitcase worth of clothing with me. They also contained my books, paperwork and other essential items I need to run my business. This happened April 20, 2013..it is now JULY and we still don't have our belongings. The office and the driver keep giving us the run around and saying that it will be delivered when they are "in the area" So..we are supposed to just wait months?!! They also claim that it's too expensive to mail them to us. WELL $3,400 IS TOO EXPENSIVE to hire your LYING CHEATING COMPANY!! We just hired a lawyer to help get our belongings back..do yourself a favor and AVOID THIS COMPANY AT ALL COSTS. We would have been better off moving ourselves!
Liberty saved me!
When I needed to move from TX to OH I had hired a different mover. They called and told me they were unable to make the pickup and I was stuck with no mover and had to be out of my apartment THAT day. I had to hire another company. I had recieved a few emails from Liberty Relocation several weeks before my move and decided to give them a call. Luckily, they had a truck in my area and were able to do the pickup for me the next day. I was so relieved! The day of the move, I was so happy that I chose them. The service is top notch and the movers are very professional and experienced. I am satisfied and will move with them again next year. They really saved me. Thank you!
Liberty Relocation Movers.
This is my 2nd time moving with Liberty Movers in the last 2 years. I find them to be upfront, honest and very professional . They completed my 2nd move 2 days ago and I'm glad I chose to go with them again. I could say that I will be using then again when I need to move.
It was so hot down here in AZ but that did not bother them to work quickly and efficiently and to completely the delivery within 3 hrs. The movers assembled all of our shelves in the garage and put up our beds.
I'm really happy with Liberty! If u need a mover this is definitely the way to go.
Lying to the customers.
Do not ever use this company for your relocation. Never on time. Do not do what they say they will do. Relocated from Kirkland Wa. to Pennsylvania. Broker stated when they picked up the household item that a truck was waiting to go east. Items were picked up on 06/21/2013. This is now 07/03/2013 and the broker stated that out itme are still in Washington State. Liars every single one of them. If Liberty Relocation is one of your moving options and you use them you get what you deserved. Run from this company as fast as you can.