On this page you will find reviews on the company My Best Mover LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating My Best Mover LLC – 4.1 (calculated based on 110 reviews).
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All Went Smooth!
Due to COVID-19, we wanted to ensure that our movers wore their masks and maintained social distancing. Our moving crew from My Best Mover WORE their masks the ENTIRE time and maintained social distancing! The service was exceptional as well. We recommend it to all.
STAY AWAY
We are moving with the military and were told they are veteran owned. They quoted us one price and a few days before the move, QA called us and increased our priced from $5,000 to $7,000. We are only moving a 3BR townhome so I don’t know why it would be that much in the first place. Then 24 hours before the move we get a text from the movers saying to have cash prepared for pickup. I thought this was too sketchy and refused to hand someone over $2,000 in cash. Then they gave me some sketchy story about the truck breaking down and needing cash to fix it. Then they changed their mind and said I could Zelle them. The number that was texting me was a text to subscribe number from Hawaii. So they were using a fake number and the number they wanted me to Zelle this money to was to an individual living in CA. We have lost our initial deposit of $3,000 and I am completely sick. These people are running a scam.
Most horrible company ever
They quoted us one things and it nearly doubled. They didn’t explain they were a brokerage and do nothing but hire someone else to pack up our things and move them. Went from 3900 to 8000!!! We have no money left after this. I don’t know if I’m more angry or sad. We were deceived and I feel sick to my stomach. I will tell everyone I know to stay FAR FAR AWAY.
Such a SCAM
This is the worst by far. I was given one amount ended up paying $5100 and had given away my living room and bedroom furniture so it wasn’t much. I was told my stuff would go into storage and I could pay for storage until I got a place lies. They make lie the person I was working with no longer worked there. I will be reporting them to the Better Business.
Worst Movers Ever
They give you a low quote, had us pay $2600 down and don’t record the inventory accurately and won’t let you change the inventory until 3 days before your move. I told them 280 boxes and they listed 180 boxes, I told them a 6 piece desk set, they listed 3 pieces, etc.
They increased our price by $11,000 3 days before our move.
It took them 32 days to deliver our goods. Do not trust this company!!
My best mover LLC
Overall the customer service was horrible. They seem to be nice and careful to get you to book with their company and after you make your deposit there’s little to no communication on when your stuff will be delivered. When you call, the people on the phone are rude and disrespectful. And they have hidden fees that they will not discuss to you in the beginning, so make sure you read the contract before you sign. They don’t tell you about the shuttle fee, they don’t tell you about the stairs fee. And they won’t tell you the additional fees until they get there with your stuff to drop off. They’ll make it seem like you have to pay this or you won’t get your stuff. If your moving out of state it will be 30 BUSINESS days before they get your things dropped off. And they will wait til the very last minute to get it there before the 30th business day. I honestly didn’t like doing business with them. If they were honest about everything upfront it would have been a better experience, just the fact you have to call them 2/3 weeks after they took all your belongings to get and update is crazy.
I called them and they told me my things would be on its way on Wednesday and they would call to let me know they left. So Thursday after I didn’t get a call, I called just to make sure they left and the lady on the phone told me the date was moved back two days til Friday!! I asked why nobody called me to give me that update, and she said we don’t have to call you and give you a update. I wouldn’t recommend anyone use this company with the way we were treated.
Do Not Use!
This is a scam of a service. You yourself and your wallet a favor...hire actual movers. These incompetent people sell you on the promise of great service. It's far from it. You'll find yourself looking for help as they load your belongings. They dont tell you that they charge 2000 for essentially nothing. They don't tell you your stuff is going in storage. They don't tell you who will actually move your stuff. And when you try to reach them no one is ever available.
Awesome Mover!
The owner was beneficial from the beginning by giving pointers and answering every question we had, and their price was competitive. The 4 men moving crew were just terrific! They were efficient, professional, friendly and very careful with all of our things. Highly recommend! You won't be disappointed.
Best in town!
One of my very old friends referred me to this company. I called them and booked them for my move. They were beneficial throughout the move. They did everything to make this move an easy one. I will happily refer them to all!
Use them again!
Newton (the owner) was very considerate and fast in responding. The moving personnel was very professional, polite, and caring. They came on time and were kind enough not to charge us for the 15 minutes they had to wait for our apartment office to open up the loading dock. They were pros in the moving business and knew their job. They disassembled and reassembled every piece cleanly and perfectly. I'd definitely consider My Best Mover for my future move.
No communication or follow up.
I have been trying for weeks to contact My Best Mover. They have not returned one of my phone calls. When I finally get ahold of someone in their office, they promise to have the “dispatcher” call me back….which does not happen. You cannot leave a message because their phone mailbox is always full. It has been more than three weeks since items were picked up, and there is no communication about delivery , etc. there is something about this company that feels wrong….so elusive with very little information being shared. STAY AWAY FOR YOUR OWN GOOD. Read additional reviews on BBB website.
Mother's move cross country
This company suggested S&M relo to my mother for a partial move across the country. They offer no recourse for broken or lost items and will continue to suggest this and other unreliable movers to customers because there is no recourse or accountability. Overall I would never suggest this company to anyone I did not absolutely detest.
Worst company
Not only are they unprofessional they block your number and don’t respond they lie about their fees and they steal stuff I’m starting a legal case against this company for no response on my legal documents and the rest of my belongings.
Helpful!
Had three movers who were punctual, efficient in packing and moving my stuff from one apartment to the other, and very friendly/helpful. The price was the same as quoted (for cash), and I would hire this amazing moving crew again for any moves or services needed to transport large items.
Took SIX weeks to get my stuff
Absolute WORST experience I've ever had with a moving company. Sales team told me it could take up to 2 weeks to get my stuff - it took over SIX weeks! Every time I called customer service they were rude & unhelpful. Avoid this company at all costs. Horrible experience!