On this page you will find reviews on the company My Best Mover LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating My Best Mover LLC – 4.1 (calculated based on 110 reviews).
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No complaints!
These were the best, fastest, friendliest movers we've ever met. They made moving completely stress-free. I would absolutely want them for my next move and highly recommend working with them!
Best Ever Mover!
They showed up a little early and said they could wait if we weren't ready. They took care of the furniture, wrapping each piece and carefully moving bulky parts through the door jambs. We were delighted with the follow-up! Our highest recommendation for My Best Mover.
My WORST Mover
This company seems to have great customer service on the phone, but our move had been a series of shady events. First, they gave me an unbelievable quote and insisted I put $1700 down in cash immediately or I would lose the price. I admit to being a bit naive, but they explained they needed to plan in advance with the current market, and the quoted price was in our budget. Then, when they called to verify the move a month later, they more than doubled the price just days before our pick up. So I had no time to make alternate arrangements.
The young men who showed up in a Penske rental were a day and a half late. They were unprofessional in handling our things. They demanded more cash than was quoted to me and refused load my things until I paid it. I ended up not putting all furniture on the truck because we didn’t have the cash. We were not given an inventory of our things.
I waited 6 weeks for our delivery even though the loaders said they would see me the following week. I was unable to contact the carrier because the phone number was out of service. It turns out they contracted my things to 11even Movers and Storage. Within the 30 days we were never contacted by phone. I had to keep tracking down phone numbers as it changed. When I called a guy would answer “hey” and ask where we were moving from and to. “It’s in storage” or “it’s one the road” is the only info we were given by phone.
Our delivery finally came with just 2 hours notice at 4 pm on a Saturday. The young man demanded we pay him the cash before he would unload. Then, the 2 young kids set everything off the truck in our driveway and said they needed to go get dinner. I
Asked if they were coming back to put things in the house and assemble the furniture, which was part of the contract. They said yes, but I knew they wouldn’t come back to finish the job, so I sat on the bumper of the truck and demanded to take back and hold some my money. He refused. I insisted on taking a picture of his ID which was a Learners permit from New York. Then they drove off. My husband followed them and sure enough the got on the interstate and were gone.
Some of our inventory is missing, at least a mattress and ladder for our kids bunk bed. I’ll be sorting boxes in my garage today to make sure nothing else is missing.
When I called the My Best Mover customer service they
said there was nothing they could do to help me.
This has been a nightmare and I hope no one else ever books with this company! I feel robbed of money, and peace of mind!
Very efficient!
Very efficient. Wrapped every individual piece of furniture separately and handled them with care. Totally worth the price I paid for.
Best Ever Mover!
They were the quickest movers I've ever used. Morris was highly professional throughout the entire moving process. I moved from a two-bedroom apartment into a storage facility, and Steve and Bocholt wrapped, hauled, and helped organize my furniture and boxes into my storage facility in ONE short hour. They moved fast, were considerate of my table, and were highly respectful. I am using them again in 2 weeks when I move from the storage facility into my new apartment. I will also recommend them to all of my friends who are moving in the future!
Worst moving company ever
This is a scam company, DO NOT ever do business with them. Do not be fooled by the 5-star reviews below which are totally fake. Just read through the 1-star reviews and you will see how everyone is complaining about the same things over and over again. If you read this comment and still want to work with this scam company, go ahead and do it. At least you will learn your lesson that you will never forget. For those of you who are smart enough to do their homework and read the reviews before signing a contract, just keep reading.
First of all, you should know that this company does not have any trucks or drivers. They are just brokers - or the middle men - who connect customers with drivers from other companies. So, they have zero control over the actual movers you deal with, and you will have to end up signing two contracts: one with this scam company and one with the actual moving people. Whatever you do, never work with brokers.
Below is what would happen if you worked with this scam company:
1. First time you talk to them, they will give you a very very low price. You will think "man, that is really cheap. If I rented a U-haul truck and did all the moving myself, I would probably end up paying more." Of course, they will underestimate on purpose. This is just a lure to have you sign their contract. For example, my first estimated moving cost was around 4000$. Additionally, they will tell you any lies you can think about to convince you. For instance, they told me that my stuff would be delivered WITHIN 2 DAYS. Another lie is that if I wanted to add more stuff to my moving list, my price would go up by a few hundred dollars maximum. I will come to those later.
2. They will have you sign the contract over the phone immediately. They will email you the contract and ask you to go over with it together. Yet, they will only go over the 9th paragraph that says something like you won't pay anything more than your estimated cost. Of course, this is just bullshit. What it actually means is you won't pay more than your estimate cost for the estimated cubic feet. They will rush it so that you sign the contract without carefully reading it. NEVER AND EVER sign a contact without carefully reading it first. If they rush you, this is a sign that they are ripping you off in a legal manner.
3. Once you have signed the agreement, you pay 30 or 35% of your estimated cost as deposit. You have 72 hours to cancel the agreement, in which case they will still charge you 10% for service fee. It is very likely that you would sign this agreement well before your moving date so there is no reason why you would cancel the agreement within 72 hours.
4. 48 hours before the moving date, the brokers will call you, the so called quality assurance call. This time they will be more thorough and tell you that your estimated price has just gone up more than 50%!! My estimated price went from $4,000 to $6,700!! Normally, the contract lists the price per cubic foot as $4.25, but at the end of the day they dramatically increase all the other fees on the contract so that even if you have additional 200 cubic feet, you won't pay another $850 but $2700. At this point, you will either be fine and pay the extra dollars or cancel your agreement and forget your deposit. Plus, you now have to find another mover within 2 days only so you are screwed. I don't think my biggest mistake was signing the initial contract. My biggest mistake was that I did not cancel the agreement and forgo my deposit after the so called quality assurance call.
5. When the real movers show up at your place,(most likely they will not show up on the day your were promised) they will have you sign another contract. On the contract, it says your belongings will be delivered within "24 BUSINESS DAYS". Are you f..g kidding me? You are told that your stuff would be delivered within 2 days before you sign the initial contract and now it is a whole different story. Going from $4,000 within 2 days to $6,700 within 24 business days. Just to give you an example, they picked up our stuff on 10/26 and delivered on 11/30. We ate our Thanksgiving turkey on plastic chairs. They could have been later than that and we would have had nothing to do. God knows how long it would have taken them to deliver if I had not called them every single day.
In short, do not be deceived by those liars. They will tell you just anything to have you sign the contract. This is their job. They will sit in their office the entire day and find stupid people to rip off. If you want to do yourself a favor, find a real moving company with real trucks and drivers and research their ratings carefully. Work with big companies with a long history and with very few or no 1-star reviews. Research them on FMCSA to see if they have a lot of complaints. You do not have to learn your lesson the hard way. Take those negative comments here seriously.
No complaints!
We had an excellent experience with My Best Mover. They called us 15 mins before the scheduled start time to confirm that we were ready to start the move. Our move was 1 mile apart, and the two movers who came in completed everything with utmost care and professionalism. They are on the job from the moment they are at the place. They took good care of the items, be it wrapping, putting additional support, loading, unloading and arranging things at a new home.
Best!
Hands down, this is the best moving company I have ever used. They were polite, efficient, quick but careful, and all of our furniture was wrapped with plastic and blankets. My Best Mover is a great moving company, and I definitely plan on hiring them for any future relocations.
Burn your belongings instead
If you have a choice between burning your belongings and using My Best Mover LLC, I recommend burning your belongings.
Please learn from my mistakes - I've made them all this move and it has cost me dearly. I hope to someday get my belongings.
Mistake #1 - I used a moving broker. I didn't understand why people were so against moving brokers. Now I know.
Moving Brokers are not the people who are going to do the actual move. And this company doesn't communicate with the mover that gets the job. The mover didn't know that I had purchased a complete pack & unpack job until *the morning they were going to come* And it was a complete house. The movers showed up late (they had to buy packing materials they didn't know they were going to need) and ended up not finishing the job in the few hours remaining of the day.
Mistake #2 - This company gives you one price first, then after it's too late to break the contract or find another mover, they have a "QA call" where they *double* the price. They ask more questions during the QA call - questions they could easily have asked during the first call - and determine at that point that you are using more square feet than initially thought and therefore more than double the price. Oh, and they "talk with their manager" to "get a better rate" so you think they're helping you. They're not. It was their plan the whole time. So you have to pay extra at the end of this QA call.
Mistake #3 - Once the movers arrive, you've already paid the moving broker their share, you're committed, you need to move on this day and have no negotiation power. As soon as you exceed the arbitrary square footage number that the people *on the phone* made up, you are now faced with a 4x increase in price per square foot. We're talking an increase from 0.8 per sq ft to $5 per sq foot. If you want to bring your stuff, you have to pony up to the movers. This is how they manage to recover the money that the moving broker took off the top.
Mistake #4 - not printing the contract/having a copy. When it was time for delivery, it turns out that the moving company wants to charge me for having a smaller van because the 18 wheeler can't park on my street. This is again another con to get as much money out of me as possible. And it's "in the contract" under "additional expenses". A contract which is in one of the moving boxes.
Mistake #5 - believing the delivery date of the packers. They don't know. They promised us one date and here we are over a week later and still no furniture.
Lesson learned - once you hit your moving date, you no longer have any negotiation chips - your move and your furniture are all held hostage by the movers.
My Best Mover LLC knows this and takes full advantage of it at every turn. They get your business with a low price and raise it substantially when you have no other options. Avoid this company at all costs. I didn't, and it's costing me all.
Recommend!
Stefan and the guys finished the job in 2.5 hours! Wow. I had to tip them well for doing such a great job and especially for their upbeat, positive attitudes. The truck was neat and in good working order. Would 100% use them again and will recommend them to everybody I know!
Best Mover!
These guys were great! The move went smoothly, with no damaged goods, and they even removed one of our couches from the basement when a larger one didn't fit in the front door! Well worth the price.
Great Work!
The rate quoted was fair, and they were responsive and professional as we made arrangements for the move day. They were cautious in wrapping and securing our stuff on the move day and efficiently loaded and unloaded the truck.
Horrible Stay Away!!!
They picked up my belongings and promised to deliver the next day and has been a few days now. They will lie to you up front to take your money!!!! Rent a UHAUL. It’s reliable and less expensive. These movers will add on more fees when they em arrive but give you a cheap estimate up front. It seems the good reviews look fake. STAY AWAY from these guys!
Trash ass moving company
Low balled estimate, up charged three days before. The driver tried to upcharge us bc they should have gotten theupcharge.N o return calls on update, get to location to find our stuff still in original city. Was told it could be another 2-3 weeks they had no time frame as when stuff would even leave. Complete bullshit and managers don't care and company refuses to compensate. They screwed the driver over and said it the refund from them. We already paid so they have no care or worries to help. Do not move with this company. Also all the emails the quote has vanished.
Awesome!
If you are searching for a professional, responsible -and responsive company, looks no further! Booked with Juan. Affordable price and friendly people. Would be hiring them again for my next move.