On this page you will find reviews on the company Progressive Van Lines Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Progressive Van Lines Incorporated – 3.5 (calculated based on 100 reviews).
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Worse company ever.
These guys only want your deposit. They will take a little amount at beginning after small quote. Once they sub their work out to a different company “JD moving service” in my case. They show up late and then hire people off craigslist to load up your stuff. They then demand more money after it’s loaded which you are forced into because most likely you are on a schedule. Once they leave with your items they go radio silent for a while and then just give you 2 hrs notice and demand more money to reschedule when you are not ready and they know that. Never again never again.
This company is recommended to you guys as well!
This is not the first time I have used them. Customer representative is very good in dealing. The men were friendly and accommodating, while working diligently and packing all items securely. I liked their service and loyal customer to them for very long.
Simply the best
Paul, Frank, James and Kenny were the best movers I ever used. Having to move is stressful enough and these guys were respectful, extremely careful, and pretty fun to chat with. They did a fantastic job of everything, from the actual moving to their customer service and were quick! The took less time than we anticipated. If we ever move again we'd definitely use them again!!
Some of their movers aren't trustworthy.
I generally leave positive reviews, as one can tell from my reviewing history. I feel the need to warn others in this instance, however.
I booked through this brokerage firm, aware that there were likely to be a couple of problems, but I can roll with the punches pretty easily and nothing I own is particularly valuable. It was more affordable than the average full-service moving company.
Progressive itself doesn't have these issues (as far as I can tell) but they shouldn't farm out jobs to companies that do.
The subcontracted moving company, which changes its name, phone number, and address with some regularity, left me feeling anxious. Time for some due diligence: I researched the bejeezus out of them. What I found was alarming.
They will have their DOT registry/number revoked, and simply get a new one with a new address and phone number. (Ah ha! An explanation for the confusing mess online.) They've never had a positive review. They're being investigated by police. A class action lawsuit is being launched, onto which over fifty jilted customers have signed. The BBB is bureaucratically appalled (lol).
When I finally located a functioning number, I got through to a perplexed girl who was hired yesterday and is just so sorry, but she doesn't know how anything works yet. (I pray she finds a less sketchy employer!)
Two companies with similar names have had to change their names because of the spillover from the bad moving company. I got the pleasure of speaking to both owners yesterday, and their venting sessions were intense. Neither provide the service I need, however, so I couldn't simply swap over. :)
In the end, I wrote Progressive asking for a replacement mover, and called to also ask for a replacement mover. Like to cover all bases. This didn't seem to be possible, so I cancelled my move and requested a refund (minus 5%) of my deposit. I received an answer within seconds: no refunds!
At least I lost $612 rather than $1600. Please do your research before you go through a broker, and investigate your movers. There are a lot of scam artists out there, and clearly not all brokers can suss them out appropriately.
Is Falcon currently, technically legal? I guess. That's too low a bar to have faith they'll adequately move one's household. Not that they'd care, I suppose: they can't be reviewed on Google themselves because they only sort of exist. Weird, huh?
Find a better broker, move yourself, or hire an actual moving service. Best of luck everyone!
Best moving experience to me
Thomas and his crew were hardworking, efficient and got the job done. We are very happy with the move and the price. They were on time and did what they said they were going to do. Moving is very stressful and they made it less so for us. In addition, they were all very cheerful and easy to work with. We would hire them again, but we hope this is the last move for a long time.
A nightmare
WARNING: THIS IS A SCAMMING COMPANY. NOT WHO THEY SAY THEY ARE. And they have 17 scam/reviews on their dot report pull up online. WILL TAKE YOUR MONEY AND NEVER SHOW UP, NOR WILL THEY GIVE YOU A REFUND.PLEASEREVIEWALLPRINTSINCONTRACT.DONOTAGREETOFORFEITYOURDEPOSIT.IFYOUDO,THEY
WILL TAKE IT, AND NOT GIVE IT BACK. PLEASE GO WITH A REPUTABLE COMPANY POD OR UHAUL TO SAVE YOUR MONEY, PROPERTY AND YOUR REFUND AND THE STRESS. THIS HAS BEEN A NIGHTMARE FOR ME ALONG WITH MANY OTHERS APPARENTLY. READ GOOGLE REVIEWS
NO REAL OR VERIFIED GOOD GOOGLE REVIEWS
I booked a move and paid a $900 deposit on the 25th of August and was verbally promised that the truck was going to arrive no later than the 31st. Joe and Andrew lied and manipulated me just to steal $900 from me. They're really nice and tried to manipulate you and talk you into putting your trust into them in which I did after reviewing many bad reviews in regards to theft and non-job acceptances. And I had a bad feeling about this before during and after I spoke with these people. This is a poor quality poor value non-professional non-responsive organization. They will lie to you and tell you what you want to hear, and that you will be able to get in touch with them and that they will help you before during and after services and after you make your deposit none of that is true. Nobody knows what they're talking about, no one can provide any details to any information or services that are being offered nor will they after the deposit is made! Get your money scammed here if you want to. Everyone speaks a script and they basically disown you after you pay the deposit. Iwas respectful the whole way and I'm on a fixed budget, disability with a child and was left standing outside with all of my belongings and my kid for days as they never showed up. I was trying to give them time and respect their business and contractual agreements. If there were no stars they would get negative five. Please do not trust these people. The price is too good to be true. If you're going to sign a contract with them please read all of the fine print and make sense of it I would literally go over this with a lawyer or someone who professionally writes contracts up because they will not give you a refund at all everything is basically forfeiting your deposit. They don't care what you're going through or anything like that. Kids, or not not disabled or not low income or budgeted income or not. DO NOT BUY!!!! Worst experience ever. -RJ
This is as good as it gets
We had an excellent experience with them during our move last week. Tony, Ed and John helped us out and did a rocking awesome job. We never felt as though they were dragging their feet to get more billable hours out of us. We got lunch for them and they refused to eat until they were finished with the job. It was as close to a stress-free experience as moving can be. Highly recommended by me.
Service never provided and the kept my deposit
If it were possible to give them zero stars I would! They are a scam! I was scheduled to have items picked up for a move on August 28th or 29th, which didn’t happen but there was no communication from the company about any delays, despite my repeated calls and emails for an update. When I finally reached customer service I was told PROGRESSIVE cancelled the contract because they couldn’t find a carrier to meet my pick up dates. After not providing the service, they refused to provide me a refund as they said the deposit is non-refundable. I think most customers and any reputable business would agree a refund should be provided is no service was provided…especially if the company cancelled the contract. Don’t believe the positive reviews, they probably aren’t from actual customers.
I recommend this company!
They did an excellent job to execute on our moving day! Not only were they able to come earlier than our original start time, they finished in a timely manner. Wonderful customer service by the owner and the employees!
Long distance move
Believe me when I tell you, if I could give zero stars, I would. This company is a scam!!! Do not book with this company!! On the day of my move, the mover tried to add on an additional $350-450. Which I refused to pay, because I was not told of this up front. The driver left my family and I stuck in MD. The associates are rude and unconcerned from top to bottom. Steer clear of this company.
Violated multiple FMCSA/ federal regulations
We signed a contract with Progressive Van Line for our move (6/29) on 5/10. We paid a deposit of $1687.80 for our household (order# H***2238) and $150 for auto transport (order# H***4591).
Our broker gave us the time range 6/29-6/30 for our household pickup. They failed to find a truck during the promised time range, and they told us that the deposit became non-refundable 5 days before our first available pickup date. We reluctantly picked 7/19-7/20 for their second chance.
Again, they failed to find a truck for our household items (7/19-7/20) and our cars (7/20-7/21) during the promised time range. The cancellation department informed us that they are keeping our deposit for a whole year.
We want to point out that Progressive Van Lines violated multiple FMCSA/ federal regulations and at least one Palm Beach Country Code of Ordinance while dealing with us as their customer.
CFR
Title 49, Subtitle B, Chapter III, Subchapter B, Part 371
(https://www.ecfr.gov/cgi-bin/retrieveECFR?gp=1&ty=HTML&h=L&mc=true&=PART&n=pt49.5.371#se49.5.371_1109)
§371.109
(a) You must provide each potential individual shipper who contacts you a list of all authorized household goods motor carriers you use, including their U.S. DOT registration number(s) and MC license numbers.
-- Progressive Van lines did NOT provide us the list nor that information of the authorized motor carrier whose tariff they claimed they created the estimate based on.
§371.111
(b) If an individual shipper elects to waive physical receipt of the Federal consumer protection information by one of the methods described in paragraphs (a)(2) and (a)(3) of this section, and elects to access the same information via the hyperlink on the Internet as provided in paragraph (a)(1) of this section, you must include a clear and concise statement on the written estimate described in §371.113 that the individual shipper expressly agreed to access the Federal consumer protection information on the Internet.
-- Progressive Van lines did NOT include the statement on our binding estimate, nor were we provided any consumer protection information. (the signed contract/binding estimate is attached.)
(c) You must obtain a signed, dated paper receipt showing the individual shipper has received both booklets that includes, if applicable, verification of the shipper's agreement to access the Federal consumer protection information on the Internet.
-- We never signed nor created any of those documents or verification, nor Progressive Van Lines had explicitly mentioned to us the existence of such agreement.
Palm Beach County, Code of Ordinances, Chapter 17, Article VIII, Sec. 17-291. - Brokers. (https://library.municode.com/fl/palm_beach_county/codes/code_of_ordinances?nodeId=PABECOCO_CH17LITAMIBURE_ARTVIIIMOSTBU_S17-291BR)
(d)
At least seventy-two (72) hours prior to the move, the broker shall provide written disclosure to the shipper that the move will be brokered and provide the name, physical address, phone number and contact person of the permitted/registered moving company actually performing the household move. The shipper may cancel the move at his or her discretion, and the broker shall refund all monies paid.
-- Progressive Van Lines did NOT provide us any of that information within 72 hours prior to move or any other timelines.
Those violations are reported for investigations to each authority, hoping to protect current and future customers of Progressive Van Lines. I hope this information will be helpful.
We were entitled to cancel the move at our discretion, and no such clause we signed states that the refund due to the company's violation should take one year.
Progressive Van Line caused a financial burden (nearly $2000 extra to deal with their cancellation) and significant emotional stress on us. The company failed to provide what they promised multiple times, and there is no guarantee that they will refund us a year later. We continue to seek a resolution and immediate refund.
I recommend using them
I've gotten quotes from other local movers and they are much more economical than others. For both moves the crew was very friendly and efficient, which is very important to me as I was on a budget. This last move was with Lee and Melvin, and they were awesome! They completed the move so fast.
Horrible Company
If I could give Progressive Van Lines 0 stars I would. Initially their customer service representatives were helpful, and I was hopeful for a seamless move. I was quoted a pick-up window of 08/19 - 08/20. The movers never showed up on either days and never communicated with me that they wouldn't be coming. I called, emailed, texted, and no one ever responded. They took $1420 from me and did absolutely nothing. They have yet to give me a refund. I am getting lawyers involved at this point, but of course they make that difficult as all law suits must be filed in Florida. 0/10 would not recommend. Please save yourself the headache.
They are great in there job!
This company handled our move from Arizona to Mississippi last week and it was as easy as could be. They were very upfront with the cost of the move in general and explained everything. Trevor and a bunch of guys received our stuff and took great care in wrapping our furniture. Paul and two guys moved in our items in MI and again were great. They did a fantastic job putting all the furniture back together. Everything came back in good condition and the guys were very careful with items, especially the fragile marked ones.
Terrible company
If I could give zero stars I would. Absolutely horrible customer service when you're finally able to get through and they lie about EVERYTHING! I've left several messages the past few days and I've heard nothing back. They were supposed to show up at my place for pickup on August 2nd and they did not show up until August 4th. My development charged me 110 dollars for each additional day that I had to stay. This is absolutely ridiculous. I would never book with this company again. People that work at this company should really consider a job where they don't have to provide customer service.
The worst experience with a moving company and their employees. It took one month for us to get our items delivered. During that month we were not able to get in contact with the moving company at all. Phone calls would go unanswered as well as messages. Upon arrival, furniture and boxes arrived damaged. Broken furniture, broken boxes and missing items. They lost all of the screws to my bed, so I had to go and purchase new ones. Furthermore, they tried to charge us more for a walking distance. The audacity. They made an already stressful situation even more stressful than it had to be. And the kicker…they aren’t responsible for any damages so if you wanted to file a claim, you can’t, you have to take the loss for the damages because you will not be reimbursed.
1. You cannot seem to get anyone on the phone
2. When you do get someone on the phone they are rude, unprofessional and incompetent. They lie, lie, lie!!
3. They provide you with no answers
4. Overcharge you for services
5. No accountability on their part
6. Items arrived damaged and missing
7. Tried to charge more once they arrived with items
Do your research before booking with any moving company, local or long distance. Read reviews and do your due diligence. Please be advised that this company posts their own five star reviews.