On this page you will find reviews on the company Progressive Van Lines Incorporated from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Progressive Van Lines Incorporated – 3.5 (calculated based on 100 reviews).
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Stop with the horror stories
I know everybody had their own individual experience I can only speak in behalf of myself and my family. Had trepidation about using a moving company. I spoke to Thomas Frost and he fully outlined everything and that it is a level of comfort that allowed me to pull the trigger and go with this company. It was a great experience and if I ever move how use them again
THE WORST COMPANY EVER!!!!!!!!!
We had the WORST experience with this company. They are nothing but a scam. We signed a contract with them to move our stuff from NY to NC. We'll what they do is use another moving company Falcon Moving Company which is even WORST. Falcon company showed up late day of our move and said we didn't pay for enough square footage for the stuff we had. Long story short we ended up paying $1100 more. When they finally showed up 2 weeks later then they originally promised they only had half of our stuff. They asked for $260 more to put certain boxes on the 3rd floor of our 3 story home.. But we made it clear it was 3 stories at the beginning and they said you won't get charged extra for stairs in the house only stair outside the house. Well they claimed they had no knowledge of that. So we paid the money then they told us they were tired and can they leave the boxes on the second level. I said absolutely not, we just paid you extra to take this boxes to the 3rd level so that what you are going to do. Unbelievable !!!
Some of the boxes we used were changed to different boxes and they had gone through all of our stuff with other people stuff mixed in the boxes. They stole 3 TV's, laptop , a electric fireplace, several furniture items and a lot of our clothes. We Called Progressive Van Lines and they kept us going for several days before they told us don't call back anymore and there is nothing they can do about our missing items. We spoke to this RUDE woman name ASHLEY. EXTREMELY RUDE!!! She has no customer service skill at all. Bottom line DO NOT USE PROGRESSIVE VAN LINE OR FALCIN MOVING COMPANY. The whole set up is a SCAM!!! I Only put 1 star because it makes you put a star in for rating but they deserve NO STARS!
Great Team
Moved from Kansas City Kansas to Miami. Move to Florida for teaching. The team made it very easy. I did get some lower prices but other companies were underpricing me. Frank S. and his team did a great job.
Amazing service!
I needed to leave a review to let these people know how much I appreciated them! Frank and everyone on the team took great care of my belongings and made sure everything was in place in a timely manner. I could not have chosen a better company to move with, especially considering the fantastic price point. Thank you, Progressive Van Lines!
RUN don't walk AWAY from this company
Working with Progressive was an awful experience. I hired them to move my son out of his college apartment. It was a small move. Not complicated at all. Started off good. Spoke with Josh King. He was easy to talk to and eventually "sold" me on using them. When I started to have trouble, he was no where to be found. His direct line no longer worked and I was left to deal with rude, incompetent and unprofessional people. I mostly dealt with Dylan, who called himself the Customer Service Manager. The only question I was looking to get answered was when and what time would someone be at my son's apartment to pick up his belongings. Not a difficult question but it lead to 3 days of jerking me around. I got hung up on. Yelled at. Even told me to be patient on day 3 because there are 20 million people across the country trying to move and that they are very busy. Almost a direct quote, again, in response to me asking what time will someone be there. Finally got a call on the last day of my "window" from Falcon Moving company. He sounded nice, responsive. He did ask if they could go the next day, to which I told him they could not. My son was already a day over his lease and I had to pay an extra day's rent because Progressive "couldn't" get anyone there the day before. I obviously, was onto the scam I got myself into, and told my son to put anything of value in his car and to not allow them to put it on the moving truck. Best thing I ever did. They did pick up his stuff. Called me at 9p.m. to tell me it was going to cost more than I was quoted because I was over my "cubic feet." Cubic feet was NEVER discussed. They took his things and 5 days later wanted to deliver it. I told them I was not paying another cent over whatI was quoted. They tried to shake me down for the Money and I told them I didn't care about anything on that truck that they could take it and throw it away. It was disappointing that Falcon was also in on the scam. They too would not return my calls when I tried to settle the balance. Had to negotiate with the driver who I don't even think worked for them. Came in a Ryder truck with no markings of Falcon Moving anywhere. This was a week long ordeal that cause so much stress and anxiety. Just AWFUL. RUN AWAY!
Run Away from this company
Lying, false promises, failure to me contracted agreement, wasted my time and money. Unscrupulous business practices. Owner, Olis Truesdell is a pathological liar. He calls himself "Steven. " This is a "Shell company in disguise.
Look Elsewhere for your move!
1st: if they respond with "we have no record of this customer" that is their way of trying to deny a legitimate review. First thing: The moving business is a very shady business, it gets down right dark when dealing with moving brokers like Progressive Van Lines. My move was in April of 2021 from Nebraska to Florida. I talked to their rep James Night who was very friendly and helpful for several calls - until he got my down payment. Then it was like pulling teeth to get ahold of him or anyone at Progressive. First off, they required $1200 up front for a down payment, with 1/2 of the rest being due at pick, and the other 1/2 of the rest due at delivery. The shady part is the pickup and delivery amounts have to be in cash or money order. This is 2021, everyone has square or some form of digital payment!
How brokers work: they figure your cubic feet or weight (Either works, there is no cubic feet scam as others have said) and give u a binding estimate. Then they contract movers from wherever (mine turned out to be from NJ) who pick up your items, take them to a central location, unload it, and load it again when they have enough to fill a semi truck going in your direction. Once the broker gets your down payment, they are done and they don't really care anymore.
We ended up with Arena Van Lines. To their credit, they showed up on time on the right day, took their time (crew of 2 guys) to pack up my furniture and load it tightly in their box truck. We had most everything else in boxes in the garage but it took them 6 hours mainly because they disassembled and packed everything tightly into their truck. Here is a catch: they will re-estimate your goods and you will get charged more. Why? Because the estimate software that Progressive uses is using 1 size for every dresser, 1 size for every night stand, 1 size for every kitchen table etc. If yours is bigger, u get charged more. Its just a way for Progressive to give you the most attractive estimate. So with that extra charge + extra fuel charge + stairs fee (Which was B.S. as the contract allowed for 21 steps and I had 14 total) and some other misc fee it was an extra $700 that would be due upon delivery.
James told me it would take 4-8 days to get my things to Florida. The driver of the truck that came to get it said it shouldn't be too long because everyone is going to Florida.
IT TOOK ALMOST 2 MONTHS TO GET OUR FURNITURE!!
Calls to Progressive were useless. Like I said, once they get your money they don't care. Calls to Arena Van Lines were at least answered but they didn't have enough drivers apparently. My furniture was loaded and unloaded again at least twice over that 2 months as I was told it was coming, then it wasn't. Finally, I got a call that my furniture was coming. When they finally delivered, the 2 man crew did a good job and got everything set up in 2.5 hours. My smoker took a beating as it apparently wasn't wrapped and we lost 1 large box that apparently broke during the move and most of what was in it was lost.
The contract from Progressive Van Lines specifically states that the carrier has up to 30 business days to deliver, meaning they knew it would take up to 6 weeks to deliver, even tho they confidently told me 4-8 days. On top of that, it also specifically states that Progressive Van Lines will pay $30 per day beyond the 30 business days that delivery has not been made. I contacted them shortly after our delivery and they told me it was the carrier who pays. I pointed out the section in the contract (Sent an email with it circled) and they still denied it was them and to contact the carrier.
Luckily, Arena Van Lines stepped up the plate and paid the fee for Progressive.
The Good: I ended up getting 98% of my items. The carrier (Arena Van Lines) was prompt at picking up and as professional as movers can be. Arena Van Lines also picked up the ball that Progressive Van Lines dropped and paid me the late delivery fee.
The Bad: Progressive doesn't take any responsibility for anything. Once they have your $$ they dont care about anything else and will not honor the contract. It took ALMOST EIGHT WEEKS to get my items. Utterly ridiculous.
I was upcharged $700 during pickup, to be paid during delivery - which I did. I lost most of the contents of a large box.
The Bottom Line: DON'T USE PROGRESSIVE VAN LINES, or any other "broker". They will stretch every truth, won't honor the contract and won't give 2 craps about you or your situation once they have your $$. They just gave me the run around no matter how many times I pointed out and showed them the clearly stated paragraph in the contract about the late delivery fee. Very shady company.
Total cost of my move (3 bedroom split level house, not heavily furnished) was $5700 thru Progressive Van Lines.
I hope this email has helped anyone who is considering Progressive Van Lines. I am 100% a real customer. If you have any doubts, feel free to email me husker3in4@yahoo.com
Amazing Service
Joe is the best in the business. From start to finish….so helpful. Beyond professional staff! Highly recommend!! Joe made the stress of moving so easy!
SCAMMERS
DO NOT USE this company they are thee worst scammers every single negative review is true. They charged me a deposit of $618.00 and the day of my move no one showed up. I called customer service and after I told the msn who answered the phone mg movers never showed up mysteriously we were disconnected and ok one answered anymore. Needless to say I don’t expect them to answer my calls anymore. Do not be deceived by this company!
Incompetent and unreliable
I booked our move with the progressive van lines, paid nearly $1200 deposit. Confirmed a week before the service date that we were all set and still scheduled for pickup on the 11th. I was assured that was the case. I heard nothing from the company on the day of the move, so I called them in the afternoon and was notified that they would be here for a pick up 2 days later (still within the pickup window). On the day the pickup I called the company again (yep, they do NOT communicate on their own) only to find out that they are not coming to pick our stuff up, because "their truck broke". They offered to return our deposit, but when you have to schedule for the service long time ahead, because it's such a busy season, the deposit really doesn't do much. Now we're stuck in a rural Washington with a closing date the day after tomorrow and limited number of options. The operator was incompetent and rude, talking over me, not being able to provide any information other than: "it's not my fault the truck broke". He said we could reschedule the pickup, but he didn't know when to. If you need dependable service progressive van lines won't deliver it to you, it doesn't matter you pay the deposit, it's only binding for the customer, not them.
Getting different stories on where my belongings are
I have still not received my belongings , the moving company tried to scam me out of 680 more dollars, for specialized blankets that was already included in my contract, they also left behind six peices of furniture my husband who is disabled has been sleeping on floor for 10 days , my daughters memories and pictures who recently passed are on that truck, my granddaughter is emotionally upset about not getting those mementos, when I call they tell me supervisor will call me back. Still no call between this company and moving company I have called at least 50 times, my next move is the bbb, the police to report it stolen and the news channels.
Highly Satisfied
I was very pleased and satisfied with the professionalism and customer service that I received from this company. Thomas Frost was amazing and gave me honesty, consistency and effective communication throughout the entire process. I would highly recommend!
Excellent
Their service is beyond extraordinary, I was 8 months pregnant and they made our move to the new house fast and easy. It was great to not have to think about moving with everything else going on. I would recommend them 100%.
The best!
I want to thank Thomas Frost for making everything so easy and simple for us. He is the best at what he does!
This company is the best in their line of work, I recommend them and will use again for all my moving needs
Very satisfied!!!
My experience with Progressive was excellent. The movers arrived a day later than expected but I can hardly fault Progressive for the traffic the crew encountered on the way over (over a 6 hour delay because of an accident!). Upon arrival, the crew was professional and friendly. Out stuff was delivered timely and we are very happy. My agent was Neil and he could not have been nicer. We are going to recommend to our friend who is moving this fall. Thank you!