Purple Heart Moving Group

200 Reviews: Add Review

1. Wonderful Move - CO to TN.

   Such a great bunch of guys! They moved us from Colorado to Tennessee this spring. They were really hard working and took care of everything for us. This is by far the best moving experience I have ever had. I’m usually careful to call anything perfect but this was as close to a perfect move as anyone could get.
   
   Every aspect of our move went as expected. The timing, professionalism, and care were all top notch. Personally, I think this is everything you could want in a moving company. While I’m not planning to move again in the near future it’s nice to know that if I do there’s a moving company that I can trust to get the job done right.

2. Great move!

   Purple Heart was very careful with all of my belongings and moved us very fast. The price was more than reasonable. In fact, out of the 15 or so companies I contacted for pricing these guys were the most affordable. Their movers were polite and really went above and beyond for us. Not only did they do what we asked but they made sure that everything was exactly the way we wanted it before they left our new house. I have used other movers and NONE of them have had this kind of attention to detail.
   
   I will be using Purple Heart for EVERY move I have in the future. They were wonderful movers and I have no regrets about hiring them. Thank you so much guys for all of your help. I really appreciate your excellent service.

3. Ah maze ing.

   Great communication. Great customer service.They was very knowledgeable and helpful. I will be calling Purple Heart first next time I need anything moved. The cost was very fair, considering the time of year. I know a lot of companies tend to hike rates in peak moving season, but PHMG was the lowest cost I could find. Thank you.

4. Top Notch!

   This company is top notch! I have now used them twice. The first time was for a smaller in-state move but they were wonderful. They made the work look easy and never complained once. The workers were tireless and professional. Everything made it to us on time and in tact so when we needed to relocate out of state 6 months later Purple Heart was our first call.
   
   Again, everything was done on time. The guys were strong and hardworking but also very kind and accommodating. I wouldn’t hesitate at all to have Purple Heart back in my home. I highly suggest them for your next move. Literally everything, from the customer service staff that handled our booking to the movers themselves were great.

5. Will be returning.

   I highly recommend Purple Heart Moving Group. Not sure what would have been if I had not hired them to coordinate my move! Superb job assigning the right fit of professional mover for my locations of pick up and drop off. From the booking, the customer service department and even the gentlemen at my pick up and delivery everyone super pleasant professional and accommodating. I had 2 other quotes before I decided on them and I am confident and secure knowing that they had my back the whole way through. I will be a return customer if I decide on moving again, not a doubt.

6. BIG thanks to all of you.

   This is our very first time using a moving company. As I am retired from the military, I went with Purple Heart. I should have thought something was up when Josh from Purple Heart kept pressuring me to send him photos of items we would be moving. I finally got the list to him and he gave me an estimate of $5,000 - and that sounded fair. Then I did the final inventory list two days before the movers were due to show up and now my estimate when up to $10,000 and on top of that, the storage fees went from $400 to $800!! We would have needed the storage for four months.
   
   So by the Grace of God, I called a national moving company to see if I gave them the cf or weight of PH's estimate, they would be able to give me a quote. The young girl I spoke to asked if we had paid a deposit with the current mover. She explained to me that the deposit was an indicator that we had contracted with a broker, not a mover.
   
   Things started to really stink at this point. I had done some research on PH and they were good reviews. After I found out what the broker deal was all about, I found these reviews and knew that I had to cancel that contract.
   
   They really know how to screw you at every level. They set the move date to 10/11/19 and then they call you for the final inventory two days before. In order to get my deposit back, I would have had to notify them 5 days before the move date. So, there is NO way I could get my $1,500 back. They were going to hit my bank account for another $300 and I closed that account immediately. They are very sneaky with how they took money out of our bank account. I gave them the routing and account numbers and then gave them a check number. This way you cannot put a stop payment on the check!
   
   So, I am very grateful I found these reviews because I know things would not have turned out very well. I lost my deposit but at least I didn't have anymore disruption to my life by using Purple Heart.

7. Worst experience and customer service in my life--1 star is too high.

   There is an agreement in place to lessen the financial losses that occurred during my move
   
   This will be lengthy but please read it in its entirety to save yourself time, money and tremendous heartache. This review includes terrible service, fraudulent business practices verging on extortion, extensive damage to walls and even broken stone steps all with a shrug from the delivery driver. This is a brand new home.
   
   I booked a move from CO to NC explaining that I would be in NC and not able to be present for the pack and load. I was told everything I needed to hear during the initial conversations. From we will walk you through this to consistent updates to personal care and being assured of a highly professional company. Well, NONE of that was true. I was lied to, ignored, patronized and left with no options. My biggest concerns were they did not follow their own policy which left me without the opportunity to adjust my inventory prior to the arrival of the packers. So the 'estimate' jumped $4,000. I did have more items than the initial inventory but once the packers arrived Purple Heart told me they were out of the equation. This left me in a vulnerable position since I was out of the state and my house was closing the next week. I had no time to secure another moving company once things started to go bad with Purple Heart.
   
   The care of my belongings was worse than neglectful. I left specific instructions on how to handle some antiques but these were ignored and an actual crowbar was used to take apart an antique desk, breaking two pieces that needed to be fabricated to allow the desk to be put back together. Boxes I had packed were all opened and most of the boxes I packed were dumped into large wardrobe boxes. I do mean dumped. No packing paper. Books on top of glass decorations, lawn equipment in with art work to name a few. Some of the boxes weighed over 160#. Leather furniture cut, torn and EVERY piece of furniture was scratched or broken.
   
   Purple Heart uses jobbers and day labor to complete these moves. They used a company that is located near their office in Florida not a local moving company, hired temporary help to load my belongings into Enterprise rental trucks. They put my items out for bid for the transportation to NC. An owner/operator who also worked for Boost Express took the job.
   
   Once picked up I was told the driver was going to Pennsylvania to deliver another load then to me. Weeks later I received a call that the delivery would happen on Monday between 10-11am. Making arrangements to be there at 10, I waited until 3pm for their arrival. The 'team' they were to arrive with was the driver and one person, taking two days to unload.
   
   **Throughout this process, I NEVER spoke to a manager or supervisor. I made multiple calls and sent emails attempting to speak to someone who could help me. I was told that Kristen Kelly was the only supervisor that would talk to customers. I was only able to receive emails from her sometimes a day later during critical times of the move.
   
   The truck was able to park 35 feet from my house. The driver said the stairs were too difficult to navigate wanted to walk around to the back of the house to deliver the items downstairs. That is fine EXCEPT then he tried to charge me $580 for extra distance from the truck, charging me for the walk around distance. When I told him I would not pay since he could park 35 feet away, well within the 50 feet requirement, he offered to take $400 in cash. Needless to say, I did not pay that either.
   
   I have already paid over $1000 to repair and replace items. The claim process is terrible. Once you submit a claim then they tell you they require box number, boxes, packaging etc to process.
   
   So, my move when from $10,000 to $14,000. I paid $1,000 to repair and replace items that would not be covered by their claim process.
   
   A state's attorney needs to look into their practices. I am notifying every Federal and State agency about their practices.
   
   Final word: DO NOT TRUST THEM.

   

8. Worst move ever! Do not use them!

   I called this moving company because they seemed to be well rated. They quoted me for $3,025 for a move from Florida to Texas. When I spoke with them originally I made it clear I would need my items by 9/11/19 so we scheduled an early pick up date. When the movers arrived (a day later than promised) to pick up my items, it was not Purple Heart Moving Co. I was not told that they contract out to VanLines Moving Co. Upon pick up, my rate almost doubled to $5,687.94 even though I had the exact amount of furniture I was quoted for. The driver told me to contact Purple Heart to see what they could do about the price. After leaving several messages at both Purple Heart and VanLines, I was finally able to get someone on the phone. She told me that there was nothing they could do and the blamed the driver. She was rude and even hung up the phone on my husband after he called her to follow up. After almost two weeks, I am still waiting for my furniture to be delivered. Today I get a call from the driver (a different moving company yet again) to notify me of delivery in a couple days. He would not tell me the name of his company and told me the rest of the payment had to be in cash or money order. This whole process has been a nightmare. This company is dishonest and their line of “You pick the location, we’ll take care of the rest” is a complete lie. Save yourself a massive headache and financial crisis by not using this company.

   

9. Moving 3 Hours Away.

   This company is the worst I have ever experienced. I am retired military with 28 years of service. I have moved lots of times. I wish they would change the name of this company. It's just a ploy to make you think that this company is something honorable and professional. Well, it is not. They tell you lies and they change the prices every time you speak to them. They are not there for you. They don't do a follow-up and once they have your money they kiss you goodbye. They get you because they know that at the last minute you probably won't be changing companies. All they do is take your money and subcontract you to another moving company. They hadn't even passed my updated information on to the subcontracted company that they used. I had to waste all this time on the phone arguing back and forth about the terms, agreement and conditions. They just leave you hanging. I don't even think they own their own trucks. This company is shady, shady' shady at best. If you see the name Purple Heart Moving Group run!!

10. Horrible experience.

    The company is not trustworthy! Do not use if you want quality service. I contacted this company because it was going to give me the most affordable price for my mom’s move from PA to FL. The price ended up climbing up along the process and increased by over $2500. The company does not communicate the moving process well and how they work with other companies that will take care of my belongings. Belongings are placed in storage room until it is convenient for them to transport them to desired destination. This company promises the best service without telling the details.

11. Scam.

    Beware! This company is a scam. They will tell you they are movers and offer discounts based on Military and for paying CASH deposit. They are brokers who sell your move and change quotes and promises. We had a horrible experience with Purple Heart Movers and lost $1550.00.
    They will tell you none of the negative reviews about them are real; so I will provide names, dates and a quote number as proof of interaction with this company. They have a system to scam. Please don't fall for it like we did. Check BBB, this company has a C- rating. Go past the 3 good reviews on Consumer Affairs to see the continued 1star reviews and scams.
    
    Estimate Number CA2278923
    On 8/15/19 Nick Didio told us PHMG was a moving company who would take care of our move from Houston to San Antonio. I am 7months pregnant; have a 2year old and a 4 year old. Nick spoke with myself and my husband taking full inventory of our home and what needed to be moved. He offered us a discount based on my late father-in-laws time in the services, as well as a discount to pay the deposit in CASH. A do NOT EXCEED move rate of $4900 was quoted with 1444 Cubic Feet listed on our quote and deemed by Nick as a large over estimation on his part with lower rates to happen on move day with his movers.
    On 8/21 I called to confirm our promised pack date of 8/23 and move date of 8/24 with PHMG; only to learn customer service department was HORRIBLE and PHMG was NOT NOT NOT movers, but rather a BROKER company who sold our move to American Knight Movers. WE asked to cancel our move because Purple Heart was NOT moving us as promised. We were told we would loose our entire deposit. We spoke with Nick Didio again who reassured us once we spoke with Kevin in Quailty Assurance everything would work out and not to read reviews online because they are fake and put their by competitors.
    I spoke with Kevin and went through my entire home with him again for inventory purposes. He said we had everything listed on inventory, but it had been entered incorrectly (like whicker furniture instead of patio furniture). He said it would take a while for him to correct the inventory list. Then we received a new quote from Nick saying our move would now cost $11275!! Kevin changed or Cubic feet from 1114 to 2362 with no additional furniture or boxes listed??
    My husband lost his job when oil recession hit in 2016; we have been making it work ever since, decided to move back to San Antonio to have help with our 2 almost 3 children. There is NO way we could afford a move this expensive and never would have used this company had this number been presented as the beginning quote. Kristin and Mercedes in customer service refuse to refund the deposit and show no sympathy for the way this transaction was performed.
    We had to cancel the move and PHMG refuses to give us the deposit back stating we are out of our 5 day cancel window. The loss of such a large sum of money for no services rendered has been a devastating blow to our family. Please beware. Follow your gut, do NOT trust people over the phone and do your due diligence. There are close to 90 complaints on BBB and this company has a C-rating. We trusted Nick and fell for this hook line and sinker.

12. Moving Review.

    If I could give zero stars, I would. Worst experience ever. When they finally showed up (4 hours late), the movers said I needed to pay them an additional $1,000 in cash for them to move one bedroom. Not a one bedroom apartment, but one bedroom! This was after spending the day with multiple phone calls to customer service. I was hung up on, lied to, and eventually they wouldn't take my calls.
    
    DON'T use this company. DON'T waste your time. It is a scam.

13. I recommend them.

    I have used Purple Heart Moving Group twice in the last few years. Once was quite awhile ago and the other was just last month. I found them to be very professional movers who worked quickly. Their office staff is also delightful to speak with, very kind people. I was so happy with my services both times I have hired them. I recommend this company and would use them again.

14. Terrible company!

    Do NOT use this company!
    
    And all of the reviews must be paid for. Beware!!
    
    They are nothing short of criminals, and hopefully our complaints to the Better Business Bureau and other actions we intend to take will shut them down before they can harm anyone else.
    
    They will overcharge, hold your goods for ransom, subcontract out the move to other people, offer horrible customer service, and be fraudulent in all of their dealings.

15. Would use again.

    I have moved many times and I have used many different moving companies, this one was the best of them. Purple Heart handled my move with so much professionalism. My request for an estimate was handled within just a few hours. Their prices were very competitive so I went ahead and booked them. They were honest about the time they would come for pickup and showed up exactly when they said they would. Their movers were nice and jumped right in. They worked very hard. When our move was done we had no issues with damage or misunderstandings. I highly recommend this company and would use them again.