On this page you will find reviews on the company Razor Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Razor Van Lines – 3.1 (calculated based on 119 reviews).
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This organization I highly recommend.
My mother and I relocated from our old house to a new one. It was excellent to move with this amazing company and such a great team. A person from there company came in and examined our possessions thoroughly and gave me a fair quotation. The truck was loaded from 4 professionals, clean and hard-working men who came on time.
Recommended very much.
This company has been with us from the beginning to the completion and has done everything we wanted before we left. The drivers were courteous and professional and made sure all was as we expected before we left. I would hire them again, and recommend them!
Bait and Switch.
Was quoted $3300 by Tim and when the movers arrived they stated they would not do it for less than $6000! I told them I don’t have that kind of money. They would not accept my check for the agreed amount, and won’t refund my $1239.00 deposit or allow me to use on another mover with them even though the cancellation policy states you can for 12 months. When I tried to argue the customer service rep hung up on me. I’m on social security and don’t have that kind of money to spare. Don’t know what to do now.
Great Experience.
We were new to the area and googles best movers in FL and they popped up. My wife and I couldn't be any happier!! We didn't have to even say anything. They were extremely careful with our furniture and boxes and were very courteous making the whole process less stressful. With no hesitation we recommend Best movers in USA.
We highly recommend.
Everyone was on time, efficient and professional. The whole team made our long distance move as smooth and easy as possible. We had our floors recently refinished, and they were extremely careful not to drag anything across the floors, etc. They also laid down mats at the entrance and main hallways to help keep the floors looking new.
Bunch of scammers.
I should of known the bait and switch based on misc. reviews. They calculate unrealistic space and a few days later call you to add more space with the movers will charge you twice as much. Then they want to charge you 2 to 3 times the original space per cubic feet. I lost $500 deposit part of their scam won't call you until past the 72 hours cancellation. Bunch of used car salesman in every business. This should be illegal.
Scam!!
Be weary of the websites that you fill out your info on to get move quotes!
THE LIE: Right out of the gate, the individual I spoke to opened with a lie. John told me “we are one of the largest military movers in the country”.
THE FACT: This a is a completely false statement. Being a member of the DOD, I checked the list of approved movers and brokers and Razor Van lines IS NOT an approved carrier. The very first sentence out of Johns mouth to me was a complete lie!
The very first red flag for me was that their quote and estimated cubic footage for the move was significantly lower than others (about half) as were their storage rates. I would later learn after some research this is most likely the beginning of a “hostage load” and while my possessions weren’t held hostage, there are plenty of reviews on here that did have this happen. Quick summary, the BROKER (Razor) significantly under estimates your load making the rates sound like a steal. When the actual moving company shows up they say the estimate is completely wrong, they take your items and they don’t give them back until you pay them. This is a common tow company scam too. The “deposit” that the broker will take up front is their “commission” and good luck getting that back. The balance due afterwards is between you and the moving company they brokered it out to and the broker (RAZOR) is free and clear with your deposit. You can read more about “hostage loads” in this article
https://www.sun-sentinel.com/business/fl-bz-how-to-protect-yourself-against-moving-company-schemes-20180814-story.html
As we talked for quite a lengthy period of time, I started to notice some holes in Johns story, for example;
THE LIE: They say if you use an e-check you won’t have to worry about being charged 5-10% more by your credit card company. I inquired about this fee and was told its an “essential business surcharge” as a result of the COVID crisis. John stated RAZOR DOES NOT charge this but the credit card company does. When I poked a little more, he put me on hold for 5 seconds, came back and said the surcharge will be waived if I wanted to use a credit card. Note that he said the CREDIT CARD COMPANY charges this, but he talked to his manager and waived it? Hmmm….sounds suspicious.
THE FACT: After I got off the phone with him (and DID NOT put down a deposit) I called the credit card company and they said they’d never heard of an “Essential business surcharge”. This has been proven a lie and it’s very obvious that they try to dissuade you from using a credit card as I’m sure it’s a headache for them to deal with disputes. I would NEVER give these people cash, because if you do, it’s as good as gone.
THE LIE: I asked John if the moving truck would be a third party. He said that while they do broker some moves, they also have their own fleet of trucks and he actually GUARANTEED that the truck moving my stuff would be one of theirs.
THE FACT: This was the biggest lie of them all and here is proof why….in the quote they send you it states the following: “5. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, RAZOR VAN LINES IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY FMCSA AUTHORIZED MOTOR CARRIER” So while John GUARANTEED that their truck would be moving it, their contract specifically states they WILL NOT. More lies. Want more proof? You can go to the DOT website and see what fleet size a moving company has; for example if you put North American Van Lines in, you’ll see they have thousands of trucks. Guess how many Razor has? ZERO. Here is the proof;
https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30357190&id2=32251886&f=search%3D3%26CNS%3D1%26CN%3DRazor%26DOT%3D%26MC%3D%26Submit%3DSearch
Another interesting point another review made was that they indicated this company is also part of “parent company” called United American Moving. So, while I had John on the phone and stalled a bit, I looked up United American Moving (who had horrid reviews) and as it turns out they have the same address, albeit different suite numbers. I asked if they were affiliated with United American Moving and he said he’d never heard of it. I told him they had the same address and he said that there are 4 moving companies in a massive industrial park that they’re in. Further googling showed that this address is in a small strip mall, complete with Chinese takeout restaurant. Need more proof that these companies are linked? I ran both Razor and United through the through a business registration lookup website and wouldn’t you know it? Owned by the same individual. Heres the proof;
United American Movers
https://florida.intercreditreport.com/company/united-american-movers-llc-l19000206589
Razor Van lines
https://florida.intercreditreport.com/company/razor-van-lines-llc-l19000210165.
It was a great experience.
Moving is stressful. But my experience with Razor Van Lines was fantastic and I would use them again in a heartbeat. The gentleman arrived on time and gave me a courtesy call that they were on their way. Everyone was in a uniform and that could not have been more pleasant. All in all, I have no complaints. Everything went perfectly.
It’s the best movers to everyone!
The people were super friendly, helpful, and hardworking. Every single piece of my furniture was nicely wrapped and protected. I highly suggest using Razor Van Lines for your future moving needs as they beyond exceeded my expectations for any moving company. Razor Van Lines are one of the best movers who do everything for their client.
Great job Razor Van Lines.
Really professional and courteous. They showed up on time and were very prudent with our beloved stuff. Our stuff arrived safely and quickly, they move fast! We will definitely refer all of our friends to this moving company and use this company in the future! Use these guys to move, you won't regret it!
Scam - do Not Hire This Company.
If it were possible to give Zero stars that is what I would do. Take my advice, do not trust these people. Do not give them your money. They will "strongly" recommend ACH payments directly from your bank account - DO NOT AGREE. At least if you use your credit card the company can reverse the payment when this company inevitably screws you over. They will sell you on a 100% deposit refund if you call within 72 hours. THIS IS ALSO A SCAM. Read the contract carefully before you sign it. Per the contract, you must cancel via email- and you can only get 90% back and even that is at the discretion of the manager. It is also exceedingly clear that they are posting their own positive reviews to trying to artificially inflate their ratings.
Scam.
I would NOT RECOMMEND this company to anyone planning a move. Both the broker and customer service rep were MISLEADING. The conversation we had over the phone was different than that of the contract I signed. I was SCAMMED. Furthermore, The Razor Van Lines workers are DISHONEST, going to EXTREME MEASURES to make sure I was outside of the refund window and therefore refusing to give me the full refund I was entitled to in the contract. I have already taken further action with the better business bureau!
This company made my move stress free.
The movers were friendly and helpful, I was given an accurate quote, and the communication was very good. There were affordable Prices and Professional Service provided. I would recommend it to everyone who wants to deal with professionals, it’s the best movers to everyone!
Scam.
I totally agree with the ppl who are 1 sta. they tell u one thing like 1800 for a move.and by the time their supposably ready to show up if they ever do they double it. Took money out also without even doing the service. Said show one day didn't than called and changed dates. Really bad company do not us. warning!!
I had a great experience with Razor Van Lines.
The movers were polite, professional, efficient and kind. Their packing skills and wrapping furniture was over-the-top quick and thorough. I have never seen a mover show up on time, but these guys did. They did a walkthrough to review contents and locations, understood our expectations and were beyond courteous and helpful. I would recommend them to anyone who's moving far away or even close by. Very efficient!