On this page you will find reviews on the company Special Ops Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Special Ops Moving – 2 (calculated based on 36 reviews).
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Crooks, do Not Use.
DO NOT USE!! CROOKS, These people took my deposit $710.00 after I changed my mind and went with another company. I notified them within 24 hours I wanted my deposit back. They would not give it back to me. Under Colorado State Law, you have 72 hours to cancel any contract. I did NOT sign any contract. I'm going to have to go to small claims court. Use All My Sons moving company 303-495-7600. Much cheaper. I am a disabled veteran that's why I went to this moving company. If I can save as many families from using this company. I would have at least some satisfaction. And yes I have read the review guidelines. If I could give it a zero star I would.
Extremely bad experience, wish there were a negative star.
This company works on a bait ans switch tactic. I received a quote for $700 from Mover Dudes, and the day of the move, a Special Ops truck showed up and wanted an additional $1579.50 for the move. as I had to vacate by the next morning, I reluctantly agreed to let them do the move. they had to come the next day to complete the move and charged me another $1670.50. they charged me $159.00 an hour for unloading and securing our property, and when my wife and I visited the warehouse, our property was setting on the dock unprotected and available to anyone. The second truck, was still setting on their property still loaded for two weeks. After wanting another $3000 to deliver, I refused to pay that amount so they did reduce the estimate. But they refused to deliver anything for the next 4 days, and only after I made a complaint to the PUC and the Attorney General did they deliver my property. Every piece of my furniture had been scratched or gouged badly, and even a very heave glass table top had been chipped and damaged. The people in charge, Mike and Leo were not very co operative in communicating and I had to spend morre money for an air mattress and bedding so we wouldn't have to sleep on the floor, and we had to purchase meals to have something to eat.. very unprofessional, and totally unreliable company.
Easy move.
These movers are great. They were early and really quick. I was worried I wouldn't have enough space but they made it all work. Very friendly and helpful! I was dreading moving in the snow, but it worked out perfectly.
Prompt to respond.
This company was prompt with a competitively priced bid. Scheduled us quickly. The movers were professional and extremely skilled. We would recommend this company to anyone moving anything.
Horrible experience.
The driver and company admitted that a large silver tank (not our property, but being transported on their truck) Broke our 50” LG HD flatscreen. BrandNew a few years ago the TV was $700. (SpecialOps felt that a reimbursement for $48 was fair). It was a nightmare trying to contact them and get this resolved for over 5months. Horrible customer service from start to finish. Wish I did better research before trusting them with our belongings, the reviews for this company are awful.
Worst Moving Company Ever.
DO NOT USE..Literally use anyone else! If I could give 0 starts I would!
They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the support beam on our couch in half, broke our pottery that was from the 70's, and numerous other items.
They didn't use any of the protectors we bought for furniture so everything was horribly stained, and when they stored our stuff in storage, they thought it smart to use our bikes and a small bistro table (on its side at that) piled up as the base for heavier boxes (damaging the bikes)
The dudes were stoned and asked us for rolling papers during the move (super professional) and they didn't even finish the move!
When you file a claim, they want receipts (70's pottery, 25 year old pristine piano) and use it as a way to get out of having to pay for damages. They state that we just don't want to pay fDO NOT USE..Literally use anyone else! If I could give 0 starts I would!
They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the support beam on our couch in half, broke our pottery that was from the 70's, and numerous other items.
They didn't use any of the protectors we bought for furniture so everything was horribly stained, and when they stored our stuff in storage, they thought it smart to use our bikes and a small bistro table (on its side at that) piled up as the base for heavier boxes (damaging the bikes)
The dudes were stoned and asked us for rolling papers during the move (super professional) and they didn't even finish the move!
When you file a claim, they want receipts (70's pottery, 25 year old pristine piano) and use it as a way to get out of having to pay for damages. They state that we just don't want to pay for their honest hard work, when we have worked with MANY moving companies and paid happily. And in cases where items were damaged with other companies, they sent someone out to assess the damage..none of this receipt BS.
Seriously, DO NOT USE! You will save yourself thousands of dollars by paying a bit more to go with a more credible company!or their honest hard work, when we have worked with MANY moving companies and paid happily. And in cases where items were damaged with other companies, they sent someone out to assess the damage..none of this receipt BS.
When we moved out of storage into our house we used 2 labor movers instead of a company and they successfully completed the full move (piano included) in 3 hours, 1/4 the price, and no damage!
They will overcharge you.
Special Ops Moving quoted me over the phone for 85/hour, no additional gas fees and a 3 hour max time frame. They were 2 hours late on a perfect weather day, Saturday with no traffic. Purposely took their time and turned a 3 hour job into 5 hours. Way too long for a 1 bedroom, 13 boxes, no appliances. They damaged my furniture and took 45 minutes to drive 6 miles between the properties. At the end, they added in an extra 85 gas fee in the contract in the fine print. Very dishonest and poor service. They refused to discount for being late and providing poor service.
Late and slow, but at least they'll refund an hour.
First, I want to clarify that the crew itself was courteous and didn't stop working for even a minute despite poor conditions.
So apparently a lot of issues were caused by rain the day before. I understand (now) that rain-slick ramps are unsafe, but when they still had x number of jobs the night before and we were the first job scheduled the next day, they should have at least alerted us and at most scheduled more crew. Also, they wouldn't have been delayed by rain at load/unload if they arrived any time before 4pm. It would have also been nice to know that rain can delay a job, since we had to vacate the apartment the day of the scheduled move.
Aside from that, the poor guys were given an unusable dolly so - with most of the distance from door to truck being stairs - they went nearly twice as long as any of the estimates that I gathered. Again, I understand that it's an *estimate* but 6.5 hours vs. 3-4?!?!
With all of this, we're asking for a 2-hour discount ($176). We're willing to negotiate on that, but don't have the opportunity because they still haven't called back in 3 days even with us following up multiple times.
**UPDATE** After posting reviews on multiple websites, they finally called us back and said they'll give a 1-hour credit. It's better than nothing and at least they contacted us back, so I changed my rating from 1 star to 3.
Do NOT Hire!
I'll cut to the chase and overlook being almost three hours past the show up window. These inexperienced movers (19-22 year old kids) put a hole and dents in the walls of our brand new home that we closed on that morning. They dented the wall in other areas and scratched the stair railings. I filed a claim and they refused to accept responsibility. I had to file a complaint to the BBB to try and get some resolution. They again refused to either pay for the damages or refund my money ($340). They said they can't be responsible for damage that occurs in tight spaces but they didn't even pay attention to the pics I send that clearly show this didn't happen in a tight area. Save yourself the trouble and don't hire this company.
Do Not Use This Company!! Warning!! Warning!!
I called and made moving reservations with this company a week before my move. I was quoted on the phone a rate of $44.00 an hour per moving employee, I therefore made an electronic deposit of $100.00. When I received the confirmation e-mail the quote estimate was changed to a rate of $133.00 per hour per employee at a time estimate of 5 hours. I was willing to overlook the price change and made the effort of breaking down all of my furniture and moving everything downstairs for easy accessibility and courtesy of the movers.
Arrival time estimated was from 12:00pm- 2:00pm at 2:20pm with time concerns I reached out to the company owner and shortly received a call back and was told that there is "Severe Weather Delays" and the movers are expected to be 2 hours late. After waiting 2-1/2 hours later approximately 4:30 I received a call from the movers explaining they would now be another 45 minute delay. I was very upset and reached out to the owner of the company via telephone and was told that there was still "Weather delays" and the owner began to become rude and angry with my daughter and I. I verbally became upset and told the owner that we are a household with a "Disabled Autistic child and this is unacceptable and not okay!!"
After abruptly hanging up with the owner, the owner and movers continuously called my phone angrily. I had to turn off my phone to avoid the numerous angry calls that I received from this company. I am outraged that HOME ADVISOR would even recommend this company on their site.
They left my disabled child without a bed to sleep on tonight, I am having to book a hotel room until I can get another moving company confirmed. This is NOT OKAY!!
I work for a government non-profit and for a company to be rude and harassing me via phone is NOT OKAY!
I am disgusted and outraged. SO SAD at the humanity of this company.
Terrible moving service and Customer service.
DO NOT USE The movers had a fight after being at the house 15 min. The Lead guy walked out and let a guy with the company for a week and another guy who was sick. Three hours later, the one who was sick left and his brother showed up who didn't work for the company!! It took theme 4 eXtra hours, they unloaded and reloaded the truck so my belongings could fit on. The kid didn't even know how to fill out the paperwork and called MIKE, his supervisor who I think was also the owner who was CRUDE They came with no tools to disassemble or reassemble and had my 96 year old father put the bed together. I had to help them lift furniture up the stairs. They didn't unwrap my bedroom furniture and chipped my dresser armoire and nightstands, put a gash in the wall from whee I moved from, and lost my mattress protector from my new mattress they charged me for 4 extra hours that it took them. I told him there was suppose to be three men and I ended with two a a inexperienced workers that is why it a took 4 extra hours. He said you got the job done didn't you? I filed a claim in May and just received a letter that their findings resulted in not owing me anything! I will file with the BBC also. I would love to attach pics but can't from this ipad.
Horrible Horrible Experience. do Not Use This Company.
HORRIBLE HORRIBLE EXPERIENCE. DO NOT USE THIS COMPANY.
Unprofessional, extremely shady company. Use at your own risk. Did not wrap belongings when picked up, charged hundreds more than quoted, large items moved were broken, dirty, and missing. Showed up 9 hours late for delivery. The manager, James, is the rudest person I have ever talked to and the owner of the company, Mike Gayton, is somehow even worse.
They fraudulently communicated with my credit card company to get paid twice. Now they will not answer any calls from me or my credit card company.
I highly encourage anyone who has had a bad experience with Special Ops Moving to file a complaint with the Colorado Public Utilities Commission (PUC) and any other consumer protection agency. http://www.dora.state.co.us/pls/real/CCTS_oWEB.trans_complaint_form.
Just don't!
Do yourself a favor and DON'T USE THIS COMPANY! Ever, ever, ever! Poor business practices, culture and unskilled movers.
Great Movers!!
I have used this company several times in the past. I've always had courteous and responsible people show up. They ran a little late one time because of some trouble with the people that they moved before me. But they had great communication and were really nice. I would totally recommend these guys. They were really careful with my stuff and a great group of people to work with.
Horrible experience that still hasn't been resolved.
First move was from our office to their storage. They have overcharged and was 4 hours late. Then they moved us from their storage to our new office. They have grossly overcharged again and this time was 2.5 hours late. Unprofessional movers, but polite, extremely poor management.