On this page you will find reviews on the company Standard Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Standard Van Lines – 4.3 (calculated based on 130 reviews).
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Refund
I contacted Standard Van Lines in September 2021 to help make moving arrangements for a elderly family in NY on welfare and unable
Standard required a deposit to put together a proposal. I gave them my personal check by email.
When I did not get a call back, I called
They took the info and said they would send contract which they did send. I spoke to their agent few days later and they said they did not have a mover in NY available until some time in the future. They agreed to allow me to find another mover. Thank I found another moving company for the family and Standard said they would not process my deposit check and cancel our arrangement.
Checking with my bank I seen where my check was cashed by Standard Van Lines
I called their customer service and she apologized and said they would send a refund. Concerned I asked for that refund promise be in writing. She sent the promise to refund in writing right away.
5 months later, 37 telephone calls, 49 emails, 5 of these inquires and 5 letters, still no refund or response
When I call I am put on hold with no one ever coming back or referred to accounting who never answer
All I want is the lousy $589 I paid in good faith
Why can Standard meet their promise and responsibility?????”
WORST EXPERIENCE OF MY LIFE
ALL POSITIVE REVIEWS ARE FAKE.
WORST Experience. Standard Van Lines made my life a living hell. They are just brokers and set you up with a random moving company last minute days before the move.
They set me up with the WORST moving company "Brooklyn moving".
The moving company lost 1/3 of my furniture, they lost three mattresses, one box spring, a bookcase, a dinning room chair, two boxes; and delivered 1/3 damaged: Broken elliptical machine, broken frames, broken dishes, broken wooden bed, broken wooden TV stand. They also lost the screws to my TVs making them unable to stand up.
Standard Van Lines just wants your deposit and don't care who they hire to do the work.
They also delivered two months late.
Don't use them. Save yourself the heartache, stress and money by choosing someone else.
Unethical Company
US Van Lines stole my deposit. I canceled my order within the guidelines of their contract Terms and Conditions (paragraph 8) and have not received my deposit. A woman from the company called to say I would get my deposit but that was back in September, and I still have not received it. I have called numerous times, and no one answers the phone. Avoid this company!
Avoid at all circumstances!
DO NOT USE! WILL OVER CHARGE! Had a horrible experience with Standard Van Lines out of Florida. Had a move from Washington State to North Carolina. I went to a website to get a quote for moving from companies. Standard Van Lines kept calling me and doing the typical high pressure sale approach. They gave me a ridiculous low offer of around $3,000.00 tomove from Washington to NC. I knew it was too good to be true cause I a m not an idiot, but I bite.
First the wanted a security deposit upfront and which went from around 1500 to around 2200 due to some BS. Standard Van Lines is not the actual mover and just a broker. The contractor mover shows up for my 3 bedroom home and now wants an additional nearly $5000.00. They load my stuff into 26ft van.
I get to North Carolina the movers do not show up on Dec 10th, 2021 as agreed and then get less than 24 hours notice they are arriving. Can't take off from work the next day under the short notice and they now charge me a $500.00 overnight fees. Now, my goods are somehow on a Semitruck somehow despite loading on a 26ft Van and the Semi cannot make it into the facility.
Gets better, now I have to rent an additional truck out of my own pocket to move my belongings in a Walmart parking lot to my apartment a few miles away. And I have to pay an additional 300.00 dollars for the additional movers. In the delivery driver whom was completely different from the pickup driver naow.charges.me roughly $5,500.00 additional and he even told me that Standard Van Lines was doing something fishy. So in total, my estimate of about $ 3,000.00 went to about $13,000. Do not use them period. Horrible company in my opinion.
Move --from TN to NC
Over charged- gave me one price then after dn payment increased it by factor of more than twice,(they farm out your move), lied about everything (said would have professional movers-they picked movers off the street; cashed a ck that they said wouldn't -took 2 months for money to be returned; their billing dept will never answer phone r return a call af leaving a detailed message ; customer relations is a joke, they do not help you if they ever do answer the phone.
Had evidence that they cashed and tried to keep money that they were not due, had to get BBB involved to put some pressure on them and it still took 2 months, had every excuse they could make up--mail stolen, mail lost, in the mail but slow-etc.etc.
Lied about no cost to move item upstairs, lied about 2-3 movers-actually had 1 + driver, lied about delivery time, pick up time and drop off times.
Salesman Chris Morris lied and kept lying, as I found out--do not deal w/this person, the worst----he will say anything and then you find out it was all lies, untrue words come out of his mouth constantly. Could go into greater detail but hope this gives you the idea of what kind of company this is--the worst.
Seriously, do not deal with this company, they are the worst
Legends Mover!
Very trustworthy couple and professional. They showed up earlier than we scheduled, which worked out great. Super-fast response to my initial inquiry and fair priced. They wrapped the essential items with blankets and helped set up our bed at our new place. Excellent customer service and great attitude. I definitely recommend them if you a concerned about the quality of people moving your belongings. Very trustworthy!
Good Mover!!!!!
I was so pleased with my experience. The guys arrived on time and got right to work. They wrapped my antiques with extra care and protected the Apartment's walls as they moved the furniture out. I would use them again - without hesitation. Robert kept in touch with me before the move AND called me to make sure all was well and to thank me for the business. #so impressed
Best!
It was the easiest move I've ever had to do because they did everything well and treated our items with the most excellent care. Alex made the quote process easy and transparent. He wasn't exaggerating when he said that customer satisfaction was the most crucial thing for Standard Van Lines. They were able to schedule the move exactly when we needed it. I cannot recommend them highly enough and will use them the next time I move.
Great Care Was Them!
Higgins and Robert showed up a bit early to the appointment, parked exactly where I told them to, and were very polite and professional throughout the process. They were cautious about everything, and not a single item was damaged. They had even carefully dismantled my half-broken shelf and wrapped it with the film to keep all the parts together. They worked quickly and efficiently. They were very accommodating. I don't regret my decision to hire them.
Thumbs up!
These guys are great, and I was more than happy with everything about our move. We only booked them a week ahead. They were on time, careful, and efficient. Even when we had to move a couple things around at the new place since we had no idea where some more oversized items needed to go at first, they had a, 'Sure, no problem" attitude. Would not hesitate to use them again.
Amazing Mover!
This was my second time having Standard Van Lines as my moving company. I recommend them highly, and they are accommodating, polite, and cheerful.
Awesome!
From the moment I called until the goodbye, I was left with a good feeling. Highly refer those if you like excellent service and good people, and it's hard to find.
I highly recommend it.
Standard Van Lines is what I will be looking for always in the future. The movers showed up on time and were very efficient and courteous. They were experts and moved everything in no time at all. I highly recommend it.
Great Work!
This is our 5th move in the last three years, and these guys were by far the best. 5 stars were gladly given, and I couldn't recommend them more.
King Mover!
I had a great experience. He gave me a good price and had my house items delivered in exactly a week. The price didn't change. Standard Van Lines were totally professional at every step. Julio from Standard Van Lines was excellent as well. Highly recommended.