On this page you will find reviews on the company Superior Moving Systems Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Superior Moving Systems Inc – 3.8 (calculated based on 124 reviews).
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Success.
The service I received from this company was amazing. The employees are friendly and helpful when it came down to moving. They handled my boxes, tv, mirrors, and tables with care. Instead of using a moving truck which would've been a hassle to deal with. My move was a success and I'm very happy with my decision. Recommend Superior Moving Systems, Inc to anyone who needs help in moving.
Fast moving and great staff.
Superior Moving Systems provided a good job for me. I was moving from Georgia to New York and I was a little scared that the moving company would take too long or damage my stuff but they actually did the moving process in the expected dates and nothing was damaged. The staff was very polite, from the phone representative to the movers and it was a pleasure to work with them. I'm glad I chose them.
Great work.
Superior Moving Systems was suggested to me by a friend for my move. I moved from North Carolina to New York. They arrived right on time and immediately began to carefully pack all my belongings. Even though I can be pesky about some of my items, they were very easy going and took care of everything. They paid attention to all of my specific instructions. Superior Moving Service will be my first call for my next move. Everything arrived safely and on time. Thank you for you wonderful service!
Amazing Company.
Although most movers don't actually vet the staff, it seemed like particular attention was given to make sure that the guys who showed up to the place were aware that the GPS system was keeping track of the time and that the customers' opinions really mattered. I didn't have any problems. Thanks.
Smooth move thanks to this crew.
We had to move my elderly aunt from Jersey to Ohio. I was super worried about this as she has a bunch of prized possessions that are highly breakable. The team at Superior Moving Systems was super attentive. They made sure everything was packaged well. All her breakable personal effects made it to Ohio all in one piece. The team was punctual. I didn't have to wait for them to show up. They were kind and efficient. They introduced themselves to my aunt and made her feel comfortable with them taking her belongings to her new home. I was also impressed they didn't try to upsell us on anything we did not need. The process was super speedy and could not have gone better. Kudos to the Superior Moving Systems team.
Delayed, Damaged, Destroyed goods.
It took seven weeks to finally get our things from this horrible company. Please read the one star reviews on this website and beware.
My experience started out on May 30th, when I talked to Jake, who told me everything I wanted to hear. Unfortunately none of it was true. He told me that they would pack my things. When my contract came through, this service was not included, so I called him back. He said yes, it was in the notes that they would be packing my things. He said there would be four guys who would pack it all up very quickly. He also told me that they would pick up on Monday, June 19th and deliver to my home in Florida by that Thursday or Friday, the 23rd at the latest. I booked a flight to Florida for June 20th. If you get Jake, beware..he will be at your service until he gets your deposit. After that you are on your own, even though he will give you his cell number. Jake also told me that they don't use subcontractors. The company owner just bought additional trucks to add to the fleet. Not true. Both the pickup and delivery were by subcontractors.
June 19th came and I had no idea when they would be picking up my things. I started calling at 9am. No answer in customer service. And believe me when I say that you can leave all of the messages and emails you want, none will ever be returned or replied to. I finally was able to talk to someone in customer service, who told me my truck was currently in Indiana (I was in Ohio) and it was taking longer than they had scheduled to pack up a home that had more things than they stated. They were trying to find another driver to pick up my load. I was told it would be afternoon between 3 and 5:00. I told numerous people that I had a flight the next day and was assured if the driver didn't get there that evening it would be the next morning. Of course the driver didn't get there in the evening. I did receive a call from a lady saying that he would be there between 8 and 10am the next morning. He was in Cleveland and was going to call me really early in the morning, so I was told to have my cell phone with me so I didn't miss his call. Of course there was no call or pick up. I had to spend $200 to change my flight when nobody had shown up by noon. This ridiculous scenario went on for three days. Finally, at 9:30pm on Wednesday night, 2 1/2 hours before my contracted time was up, the driver showed up. He went over my things very quickly and upcharged me $750. My husband had added some things, so I figured it would be more, but not that much more. Thankfully I had ended up packing things myself, because there was nothing in anyone's notes from Jake saying the movers were packing my things. They were also contracted to move my husband's gun safe, which I reminded several people during my numerous calls. One lady told me that would be no problem because there would be three or four movers. Well, there were two movers who looked at the safe and said there was no way they could do it alone. So, we had to pay $600 to buy a new safe in Florida.
The movers themselves were the only bright spot in this disaster. They asked if they could come back the next morning to pack the truck and I was half afraid they wouldn't come back, but they did. They got things loaded in a couple of hours, but it was downhill from that moment.
They closed up the truck, and I asked when I could expect delivery. It was obvious since they were three days late picking my things up that they wouldn't be there the next day, but I still believed what Jake told me, which is that it would take four days. When the driver told me it could take up to 14 days I couldn't believe it. This was not what I was told. I was leaving for the airport right after they left and was only going to be in Florida for a week. He said they would try to get my things to me before the following Wednesday.
My availability for receiving my goods was the same day they picked them up, June 22nd. My contract said that it could take up to 14 calendar days from the day I was available to receive my things, but I was still naively thinking I would get them quickly. Another surprise..the bill of lading was from Tweety Moving, dba Supreme Movers, out of Hialea Florida. So much for not subcontracting.
One week went by with no word about a delivery. I got a call on Friday, June 30 from someone named Jenny, who left a message to call her because she had an exact delivery date for me. I have the voicemail and a transcript. She gave me an extension too. I called her back almost immediately. The extension was not hers, and whoever it belonged to was really rude. I spent the whole afternoon trying to contact Jenny..nobody could find her, even though her "stuff" was still there. Nobody could find the dispatcher either, to verify a shipment. And nothing was in the computer. I ended the afternoon finally hanging up after waiting on hold for 40 minutes. Needless to say, there was no delivery date for me. I had to once again change my flight, another couple hundred dollars spent. I rescheduled it for the day after the contracted 14 days was up, because of course I thought they would at least stick to the contract.
At day 13, my husband called, to be told that our household goods were in a warehouse in Chicago, with no scheduled pick up on the horizon. Nowhere in my contract did it say that they were going to pick up our things, dump them in a warehouse that is not even close to the route from Columbus to Florida, and leave then there indefinitely. He spoke to someone who said "you don't understand this business, do you?" Apparently our load wasn't big enough and they were waiting for other loads to add to it. Jake certainly had no problem with the size of our load when he took my money and promised delivery in four days. This guy my husband talked to actually was indignant that we should be upset. I had again changed plane flights and finally gave up after 17 days and flew back to Ohio. Lots of money spent on flights. We arranged for friends to meet the truck if it came.
On Thursday, July 13th, I got a call from a driver named Mike, who said he was an independent contractor and had my things. He would deliver them on Saturday. On Friday, I got a call from Alex at Superior, saying my things had left the warehouse that morning. I was a little confused because I thought they had left the night before but didn't argue. Saturday morning, I called Mike, who said that I had to call the company because another carrier had my things. What? Was anybody going to let me know that if I hadn't called? I had people waiting at my house to receive my things. We called the company, to be told that our things were somewhere in Florida. Three days went by and no sign of a delivery. I called and got Alex, who thought our things had been delivered already. He said he would call me back, which has NEVER happened. My husband called them back and was told our things were on a truck in Georgia. So we went from Florida to Georgia? Three more days went by and on July 21st my husband called Alex, to be told that our things were still in Chicago. They had never left. Supposedly they pulled the wrong number to ship. How can anyone be that incompetent?
On Monday, July 24th, my husband talked to both Walter and Alex, who both said that our things would be shipped that week and we would have them by Sunday or Monday. They even had the nerve to say we were a priority and they would expedite our delivery. I really think the expediting ship sailed weeks ago. They said they would get back to us to confirm, which we knew would not happen. Well guess what? No return of calls, and no shipment.
Finally, on August 6th, I got a text from Mike the subcontractor. He said he would be at my house the next day, Sunday, between 10 and 11am. He told me my balance had to be in cash only. My contract stated I could could pay with a postal money order but he said cash only. On Sunday morning we were ready and waiting. By 2:00, when he hadn't shown up, I texted him, no reply. I texted again later, also no reply. He never showed up or contacted me. I texted him the next morning and he did reply that he had a flat tire and would be here on Tuesday, 100%, at noon or before. Why did we have to wait until Tuesday if he was supposed to he here on Sunday? On Tuesday morning at 11:30 am he texted to see if he could get into the gate at night. I asked why and he said they were 9 hours away in Augusta Georgia. Are you kidding me? I got special permission to get them in after hours, but knew they would not come, and they didn't. Mike didn't text to tell me either. I texted him at 9:30pm to see if he would reply. He did..he said they got a room in Fort Myers and would be here first thing in the morning. He also reminded me that I had to pay $800 cash. I wish they cared as much about our goods as they do about that money. So we were ready, first thing in the morning, and I got a text at 7:30 am saying that they had one job ahead of us and would be there at 1:00. Did he have that job last night when he told me they would be here first thing in the morning? So, 1:00 came and went and no movers. I got a text at 2:30 saying they were 40 minutes away. They finally got here at 3:30..three and a half days after Mike texted me. These were subcontractors from Supreme Moving. They came in a Budget Rental truck. Before I paid them I made them show me the load to make sure it was ours. These two had horrible attitudes, as if I were asking for something unreasonable. When I looked in the back of the truck, I was appalled. Our stuff was the biggest jumble of haphazardly piled up mess I have ever seen. They actually admitted to my husband that they had moved it five times since it had been on the truck. And who knows how many times it was handled while sitting in a warehouse for over six weeks. As these boxes came off the truck, with my husband helping, I just couldn't believe it. Some were smashed, with stuff hanging out of them. Heavy plastic bins were broken. Boxes marked fragile were dented in, and the things inside them broken. These boxes were very well packed, by me. There were things far more fragile than the broken ones that made it unbroken, because the boxes weren't mutilated. I lost 10 original pieces of art..these things can't be replaced. We lost sentimental things our children made. I had a broken piece of china that is discontinued. There were damaged items that I was able to repair, but they are still damaged. The one little table I moved is missing a knob and has an irreparable chip out of it. Our clothes were damp and had a horrible smell, probably from sitting in a hot warehouse for six plus weeks, and a hot truck for another. I had things that were smashed packages of glass that I couldn't even unwrap to get a picture. Very well wrapped bundles too, in layers of bubble wrap and paper. We just threw them away like that.
No reputable moving company operates this way. This was a disaster from beginning to end, and we are so glad it is over, but I don't want anyone to go through what we went through. When you see one star reviews mixed in with five star reviews, pay attention to the reviews with one star. I could have written any of those reviews, and should have paid more attention to them when I booked with this company. And yes, I did check them out first, just chose to believe the majority. It amazes me that these people have had seamless moves across the country while I and other one star people have had horrible experiences. If it sounds too good to be true, it probably is.
Here are some other things to think about..their customer service is department sounds like a frat party. I even heard a dog barking once. The people sound like teenagers and if you have a problem they will put you on hold and leave you there for long periods of time. Sometimes they come back, sometimes they don't, sometimes they disconnect you. I can tell you that they will not call you back, no matter what they promise you. They do not reply to emails. About every other call goes to voicemail where you can leave a message. Don't bother. They have lied to us at every turn. I posted a review on their Facebook page that was gone very quickly. I'm guessing others have too. My attorney did some digging and found that they are owned by a company sharing the same address by the name of No Hassle Moving Corp. I posted a review on that page too, also gone.
The only reason they have one star from me is that it's the lowest I can give. I have often wondered if there is an owner who has any idea what is going on. I can't believe anyone would run a business this way. I had a Plan B if these people had not shown up back in June to get my goods..I just wish I had eaten the deposit and gone with the other mover.
Here are some things to look for in a reputable long distance mover: they come to your house and list everything you want to take, then give you a price. It only changes if you add things to it. They weigh your goods. They do not ask for deposits. They will take credit cards and not demand cash only at delivery. They will take inventory at both pick up and delivery. They have their own trucks and drivers and do not subcontract. They will honor their pickup and delivery dates unless there are extenuating circumstances, and if that happens, they will call you. If you don't get all of these things in a mover, find another mover! Good ones are out there. They might be a little more expensive, but keep in mind that this company gives you low estimates to get your deposit, and then charges you more later.
These people are borderline criminals who will lie to you to get your deposit, then proceed to do whatever they want. I was told by Jake that delivery would take four days, my contract stated that it could take up to 14 calendar days, and it actually took 46 calendar days. Total breach of contract. I spent hundreds to rebook plane tickets five times because of this breach of contract and $600 to replace the safe that they were contracted to move. So the reasonable price wasn't a reasonable at all. We trusted this company with our valuable possessions, and they gave us horrible service and destroyed goods.
For the people who monitor this site and try to say that I am not a customer, I can assure you that I am, even though I never actually saw one person who actually works for them. I have filed complaints with FMCSA and BBB, and will file with the attorney general of New Jersey soon. These people should not be allowed to do business this way. And for anyone who can't believe this story could be true, the pictures don't lie. I just wish I could have posted more of them.
Simple and efficient !
Moving is stressful enough as it is, but moving such a long distance as I had would've been so stressful - if it weren't for this service. Highly recommend !
Satisfied Customer!
Superior Moving Systems is just that -- superior. I have had poor experiences with professional moving companies in the past, but Superior Moving Systems exceeded my expectations. I relocated from the Bay Area to the Raleigh area so as to start a new business venture with my associates, and Superior Moving Systems helped my rapid transition go incredibly smoothly. Please feel free to email me if you have questions!
They make moving stress-free!
When I received a job offer in California, I felt excitement at the prospect of starting a new life in the Sunshine State, but it was immediately followed by a feeling of dread at having to go through the moving process. A lifelong packrat, I had tons of stuff to pack and haul, but I had a busy schedule and very little time to handle it all by myself. Right when I was at the edge of tearing my hair out from stress, I decided to turn to Superior Moving Systems for help. From packing to transportation, everything was handled with utmost professionalism. I would highly recommend to anyone who hates the labor of moving like I do.
Moving Made Easy.
Moving is always difficult when you're a shy single girl. I didn't have anyone to me because my few friends had some commitments and couldn't travel out of state. I read about Superior Moving Systems on google and decided to give it a go. I contacted them and they were more than happy to help me move. The price was right in my budget, my instructions were followed perfectly, and none of my items were broken, not even a china plate. I would use them again in the future.
Thank you Superior Moving Systems!
I had to move back home after my grandfather fell ill and needed a quick solution on moving from California to Georgia. I googled a few companies but after reading some sketchy reviews I almost gave up hope. I finally stumbled upon Superior Moving Systems and thank God they were everything people have been saying! Great price, very personable staff and all my items were left in tact. I'd say it was a big win for me! No doubt, I'd definitely use them again.
Reliable and simple.
Followed specific instructions that I labeled on each package or box without a hassle. If it's labeled fragile, yes it surely is handled with care.
Move from downstate New York to Upstate.
Moving has always been difficult but when it was time to make the move upstate to the Buffalo area I didn't know how I was going to do it. I was extremely stressed and didn't have a car to move on my own. One of the best things I did was contacting Superior Moving Systems as it lifted all the stress off my shoulders. They worked with me closely to make my move timely and efficient and it was something I would go through again (very professional).
Great Overall Experience.
Moving is always a hassle but I was lucky enough to find this moving company. Everyone knows moving can be also stressful and time consuming. I can bet no one likes the process of moving. Luckily superior moving made it easy for me. They really do care about their customers. I was quoted a certain price that was defiantly in my budget. I shopped around at a few different places but no one else took the time to explain the whole process. They gave me details of everything which made me a lot less stressed out. They took the extra time to make sure all my stuff got out of my old place and into my new one. I couldn't of done it without them!
Solid moving service!
The service was great, the attitude and demeanor of the movers were cordial and pleasant, and the price was fair for what I had to move. I recommend SMS to anybody looking for a stress-free service. The workers were professional and accommodating and that matters.