On this page you will find reviews on the company United Relocation LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating United Relocation LLC – 3.1 (calculated based on 110 reviews).
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United Relocations.
Do not use them under any circumstances. I have yet to receive a call back or compensation promised from the unprofessional actions and over pricing. Moved from Detroit to Denver Nov 2018. Bad customer service to say the least.
Huge Scam!
The estimated price they give you is not worth your items being lost, broken, and delivered almost 6 weeks after booking. I was charged an extra $700 (I only have a very small one-bedroom apartment full of goods) on top of the $1700 quote AFTER my goods had already been loaded up into the truck at pickup. I was never notified of the extra charges by the broker or the trucking company (was only told by my family who helped at pickup location). The customer service was rude and lacked any empathy when it came to discussing the move and services. I called multiple times, weekly, to check and see where my items were and when to expect delivery but was told every time that, "my items had legally 21 business days to be delivered and they didn't know exact location of my items". My couch is completely ruined, my dining room chairs and table are extremely scratched and scuffed, as well as miscellaneous items, such as photo frames and glasses, are all broken. When I asked the drivers about missing items at delivery, they told me that the items "weren't in the truck so had to have been in one of the boxes then" (which they were not). Upon delivery, one of the truck drivers even admitted that they would never have their belongings moved this way. I tried submitting a claim for the lost and damaged items but had to pay another $50 to submit the claim and was not guaranteed any sort of refund. I tried multiple avenues to contact a manager and was ignored and never acknowledged. I strongly advise against using this company!!
Big move from TX to CA - made it nice and easy.
We called many moving companies for quotes and United Relocation gave us by far the best price. US Movers (contracted packers) arrived on the earliest scheduled day and I was happy to hand the whole process to them. I am very grateful to Kevian (the packers driver in Dallas, TX) who said - now you can just take a break and we'll take care of everything. And they did. They packed all loose items, took apart and diligently wrapped all furniture (including the bolts, nuts, and washers), paintings and big frames, numbered each box and each article with a numeric sticker, re-taped all boxes and after they finished they cleaned up! Everything arrived to CA intact!
They even moved my Makita drill set from the box on which I unambiguously wrote "drill" into a wheeled cooler which was much safer. Good thinking!
Moti (the US Movers delivery driver in CA) had to navigate his semi-truck in reverse to get to my house on a pretty challenging dead end street with bunch of construction trucks parked along it. He saved me a lot of money by getting his 18 wheeler right next to my house. Many thanks, Moti!
When I contacted Lisa in Customer Service with questions - the response was always prompt, courteous and helpful.
I highly recommend this company and just want to say THANK YOU for making our big move from TX to CA easy and nice!
They are scam scam.
I received a 24-hour confirmation, was charged, and then the movers never showed up. We called every number we could find and no one answered (moved on a Sunday). Left voicemails but no one called us back even on Monday. I had to call the office myself on Monday to have our charges reversed. The general manager was supposed to call me to follow up but never heard a word. Completely unacceptable service all around. Turned our moving day into a complete disaster and no one even wants to apologize or make it right!!The stole my deposit and never received a refund.DONT EVERY NEVER TRY WORK WITH THIS COMPANY!!
Unethical & Horrible Company.
I hired United Relocation after four quotes and reviewing all. The young lady I initially spoke with made me feel confident and comfortable in making the choice to go with United Relocation. It has been nothing but a sheer nightmare from when they arrived to my location to now and the nightmare is far from over. They showed up an hour and a half late, big deal.. BUT THEN upon arrival, they went through and reviewed their inventory list confirming the items to be picked up. The man who wore a 500move T-shirt (odd since he "worked for United Relocation) stated his boss said it would be an additional $800. I asked for what and how is that possible if no items had even been moved onto the truck. I asked to speak with his boss who stated he worked for United Relocation (which was later confirmed by United Relocation), and that the lowest he could go was $600. I said that wouldn't work and he said okay they will leave, leaving me with no choice but to agree, as I was leaving two days later to drive from Arizona to Wisconsin. He said sign here and we'll begin packing the vehicle. That was 11/26/2018. I have yet to receive my items. Not to mention, numerous calls only to receive one call back with a voicemail. Additionally, I told them about the ridiculous price addition in which they claimed I should have called their customer service number. I responded with, "Do the people who came to my house and I spoke on the phone with, work for you?" She responded, "Yes." So I did speak with your company who up-charged me last minute and.. silence one the other end of the line. Next item, I told them the pick up and drop off would NOT be a location where a semi could access. Not a problem she stated.. I received a call today from a BROKER who stated the job was sold to them by United Relocation hence why they are moving my items around and that he was bringing them in a semi. If he isn't able to get close enough to the front door, I would be charged an unloading fee of $300. He went on to tell me about how X,Y and Z trucks continued to break down and that's why it's taking so long. As a paying customer, that isn't my problem nor do I think you could share that with the client. The more and more I see in the past couple weeks are horrific reviews and damaged item photos and missing items. I am simply sick about how my items are going to look upon delivery. I am not one to seem to have problems with contractors that are hired for needed tasks, but this company is absolutely disgraceful, unprofessional and untruthful. Please I WRITE THIS REVIEW FOR ANYONE ENTERTAINING HIRING THEM, DO NOT. You will be such a mess and sick over the broken and terrible process and experience. To be continued.. I will provide photos of any damaged material. Thankfully I numbered all my boxes.. we'll see if they all make it.
Worst company I've ever worked with.
This company has given me the absolute worst experience I've ever had with any company. Today I finally received my shipment after 8 MONTHS,yes that's right 8 months. I contracted for a move across country and was taken by East Coast van lines to Florida where it sat from April until November. Only upon demanding that another company take my belongings and a law suit threat did I finally today receive my shipment.. On two pallets that I had to unload myself off the street where it was left..with 1/3 of my items missing. Not surprising the items missing are some of the more valuable as the belongings did not show up in their original boxes. Got my address wrong after all this time so had to pay $60 change of address fee to deliver. I've been told multiple times by staff the GM Andrew would call me the next day and it never happens. To get in touch I have to call his number directly and catch a the right time. Do not use this company.
Don’t trust this guys.
I would give 0 if I could. I got over 11 calls from 3 different movers in 2 hours. I begged them to stop calling me and 2 of the 3 were absolutely relentless. 1 of them I got so upset with because he wouldn't stop calling no matter how much I begged that I cursed at him and he hung up on me only to call me back a second later to "teach me a lesson on how to talk to people" and telling me that he didn't even want my business anymore. He harassed me to the point of me blocking the number and calling customer service because I was so shaken up over the incident that I was worried that he was never going to stop calling me. I really wish I had anything good to say about them but the people this place gives your number to are really scary and I will never contact this place again.
Worst Move Ever!
These people will tell you anything to get your deposit then make you sign that there is no refund possible, even when they default on the agreement.
After I signed, they failed to meet the contractual pick-up date then rescheduled it over 3 weeks later, told me I did not have to be present for the movers to pick up my things out of storage but that turned out to be completely false. They agreed to compensate me for the extra storage charges because they were late, then refused to pay. They lied repeatedly, and the pick up ended up being over 6 weeks after the original date they agreed to - all their fault.
Worst moving company I have ever worked with and would never refer then to anyone.
Amended Review.
I was able to get in touch with United Relocation. They understood the situation and compensated me for my lost items. GTS shipping was the contracted moving company arranged through United and they have been contacted. United did a great job in resolving the issue.
Washington to Indiana.
I initially spoke with Thomas. He completely walked me through the entire steps of how my moving will be and went step by step over my inventory with me. I did however forget a few items , but I got the chance to add everything before the movers arrived. On the day of my move, I had everything loaded on to the truck and they began my move to Indiana. I wasn’t ready for my things for a few weeks after picking it up so they allowed me to use a first available date so my items wouldn’t arrive before I did. That helped me out so much and I got the chance to get my house ready for me and my items. I am very pleased by how everyone was willing to work with me around my situation. If anyone ever asked me, I would always recommend United relocation!
My move from Oregon to Indiana.
I moved from Organ to Indiana for a job. All the quotes I received from other companies were very expensive, United Relocation was able to give me the best quote based on my list of items. The price did go up some during my pick up, but I did forget a few items for my list. Overall my move was a good experience. Word of advice to the public, as long as your honest and thorough about your items you should have no issues with your move.
Fraud fraud fraud.
I hired this company for moving my stuff.As soon as they receive your deposit they will be disappear and never respond to any phone.After you have a two option first give up your deposit money or except any day they choose to move your stuff avoid avoid avoid this company.They stole my money $2079 .Make sure I have everything on writing and don’t trust the verbal conversation.
Move from CA to VA.
Iused this company to help me move from California to Virginia. This is my first long distance move and I was very stressed and overwhelmed by the entire thing. Once I got into contact with United Relocation they immediately put my mind at ease by walking me through the entire process. The day of my move the movers did arrive one day late, but it actually worked out for me in the end since I had an extra day to prepare everything on my end. Once they arrived the movers were very quick at loading the truck and had me on my way to travel to Virginia. Once they were at my delivery spot, it went pretty good there also. but they helped me place my items in the rooms I needed them. I would highly recommend this company to friends and family.
Move from Virginia to Texas.
United Relocation movers help move my 4 bedroom home to Texas from Virginia. They helped with a few boxes left in my kitchen, and helped with me TV’s. All of the movers were fast, friendly, professional, and extremely careful. They did charge me for steps, but I forgot to mention before hand. Overall I am really satisfied. This was a pretty big move for us and I felt total comfort in them caring for my belongings. I knew I could reach United Relocations at any time with any questions I had.
Move to Alabama.
I had such a great experience with united that I asked where I could leave a review for their exceptional service in helping me make my cross country move from Colorado to Alabama. I had a nightmare experience on my last move , so much so that I was contemplating moving myself. However, united made the process an easy transitition. Having a direct line to reach my agent was so helpful than having to press through 1-800 prompts. Thanks united! Will recommend to friends and family.