US Movers Inc

130 Reviews: Add Review

1. Murat and William.

   I moved from Killeen Texas to Cincinnati Ohio. My stuff arrived on Oct 12th. Murat and William did an exceptional job of unloading all my goods. They took extra special care with every piece of furniture and of the walls and floors of my new apartment. They made sure everything was put back together and placed where I wanted it. I would highly recommend Them over and over again!

2. Do Not Use.

   Moved from Dallas to Houston and were able to service on short notice, no wonder why. Crews were good, but originally told for a quicker delivery that was delayed a day later for pickup and 2 days later than delivery. They had the best estimate and was supposed to be "inclusive". Found out at delivery they require cash and charge for "long carries. Charged me for an elevator that they didn't have to use, but was more convenient for them. I was not even told about the extra fees when I booked. Overall piss poor customer service and shady. I move every year and tried to be cheap, so that's on me. Definitely pay a little more for a moving company that is recommended or truly all inclusive service.

3. Terrible moving from start to finish.

   I would like to give a detailed breakdown of all the issues with the move:
   1. Delivery Delay:
   My things were picked up on 09/06/2019 and the first available date of delivery was given as 09/12/2019. I was contacted on 09/09/2019 if they can load and move my stuff. Since I did not have a confirmed delivery address at that time, I reached out to them on 09/16/2019 with the delivery request. The items were delivered only on 10/04/2019. It took them whole 3 weeks to send my packages to me even though they promised that they could do it in 3 to 4 days. I had repeatedly contacted them but they never gave me a clear date of pick up or expected date of delivery but I never got one and the driver contacted me 2 days before delivery and even though I asked to call me 30 min before reaching my home, he called me only after reaching. The entire process was delayed a lot.
   2. Damage
   None of my furniture were usable. My couch was broken, bed was broken(headboard and footboard), crib was broken, my TV doesn't work. All but 7 boxes were broken or damaged or severely stained from what looks like oil and dirt.
   3. Loss
   They missed 2 boxes during the move and none of my furniture is usable and my TV doesn't work.
   
   My total financial loss is $1850. On top of this, my moving had cost me $1800 for apparently moving broken stuff. I'm very disappointed with the overall move and I need a refund of the services I paid for and compensated for my financial loss.

   

4. Latest move from San Antonio to Rockport TX.

   We were assigned this mover through a broker. When the Mover actually came to our house, the day we were supposed to move, I received a call that I had more furniture than they expected and it was going to cost me an additional $2000 for them to haul it. I refused the payment initially but was then told that they would only move what they felt was compatible with the pricing I was quoted and leave the rest. Plain and simple this is extortion! It was interesting tho that the total cubic feet was exactly what was predicted. I would never use this company to move me across town. Horrible experience. Most expensive Move I've ever had and I spent 22 years moving around the world while in the Air Force. Move along to another company!!

5. Take the bad reviews with a grain of salt.

   I had a good experience with this movers, my sales representative Jonathan was very knowledgeable.
   
   The movers did a great job packing everything, I had very few damaged items for a 5 bedroom move.
   
   There was small increase in price but I think this come with the territory of moving, good job overall, definitely recommend.

   

6. Very professional!

   Everything was accounted for and they made sure everything was where we wanted it. They worked very hard in the Florida heat for hours!

7. Happy with my choice.

   US Movers moved us from Plano TX To the Bay Area, and also kept our entire 5 bedroom household goods in storage for 6 month until our house was ready, the movers did a very good job wrapping and packing and the were very friendly.

   

8. Horrible Movers- Scam.

   RUN AWAY- this company LOVES to scam you for more money and your stuck because they don’t tell you until the day of move. We had to pay an extra 2300 on the day of which almost made us cancel. Unfortunately, cancelling would have made us lose our $3,000+ deposit so we were stuck in this already. Be sure to read the fine print!! The guys who moved our house from Texas we’re fantastic but it went downhill from there. The freight driver changed our delivery date and time twice and didn’t speak any English. We had to text the whole time to get anything from him. He gave us a five minute window to arrive at the storage unit instead of the hour window they promised even after I contacted him twice with text message proof and told him we lived 45 minutes away from the storage facility. We FINALLY get our stuff to the storage unit and the driver said he couldn’t make the truck fit back to the storage unit and wanted an additional $2,000 cash to rent another truck to shuttle the stuff to the unit so we cancelled the 2nd delivery stop because it was so bad and hired a subcontractor (truck / trailer) of our own to move the things from the freight truck to the unit and to our 2nd stop. We found out TONS of our stuff was broken. The driver contracted the guys to move our stuff off the truck- only 1 person showed up so we had to help move everything. The driver hid in his truck for the majority of the move making the one guy he contracted move things alone with zero help. After the guy they hired had a personal conversation with us, he said and quote” This Driver is trying to screw you. Don’t say anything but he's trying to scam a ton of money from you. If he doesn’t pay me (driver to contractor) I was going to punch him in the face. I’m going to make my money.” The driver came into the unit aggressively and said every blanket was $10 and we had to remind him they were suppose to take everything out of the blankets/ boxes from the truck and we didn’t ask to keep any blanket. SO, the driver went into the unit and started throwing things around to take blankets off- making a huge mess and not placing anything back in their spots(everyone knows how you need units stacked properly). After a very unprofessional discussion, we told the driver we better not get an invoice for anything additional and he just laughed at us. Then the contracted mover guy was not even a professional mover and the truck driver tried to tell us we needed to pay the guy money for moving even though the whole move was already paid for. All of our fragile stuff was being tossed off the freight truck, even with us there complaining about it so just think what they do when you aren’t there. They didn’t allow us to check our inventory list until everything was done like we’re suppose to do to make sure we have everything. They were trying to give us other people’s things because they didn’t know who it belonged too. I wouldn’t trust them to move trash. We are in the process on checking inventory and what’s broken/ missing to file our claims. We added what we saw initially that was broken on the inventory list but again, we were being rushed and couldn’t check everything. Several boxes were opened and the damages are stacking up. Very fragile boxes were stacked at the bottom of heavy boxes. Overall this experience was a nightmare!! Movers beware!!

9. A 3.5-4 hour drive move.

   This is the worst company I have ever seen in my 52 years and they loaded up my things on Friday and said they would be at my new house on Saturday morning by 11 it is now Sunday afternoon and after calling repeatedly and leaving countless voicemails I have not heard a word from them and no idea when and if I will ever get my things back . Like most people I have a job and can not be here Monday- Friday for delivery. Sony next step on Monday is to fill a report with the police for thief .
   I give this company a -5 stars .
   Witch sucks because the workers were really good..

10. The Worst predators that feed on the sheep.

    This is a bad company to deal with. They quoted me 2300 and ended up being 3400 for moving an apartment from NC to Pa. The way they did it was worse. Showed up at 7pm and finished loading at 1230 am. Then they told me the fee.. what do you do? Say no, and bring everything back in, or go ahead and take it.. its a fraudulent way of making money and holding your furniture hostage until they get their money. Then they have the so called insurance. .60 cent per/pound.. that ridiculous for my Tv, couch ect.. they suck and they will go out soon..

11. Do Not Use These People!! us Movers-texas.

    On May 31st, we received a moving contract from Cat Rivera of MOVER DUDES for the amount of $2000. On May 31st, we also received a moving estimate from Richard Caveney of MOVER DUDES for the amount of $2000. We were told that the movers would arrive on either Sunday, June 30th or Monday, July 1st. We called the entire week before our moving day and could not get a hold of anyone until the day before the move. We were told that the movers would arrive between 10am and 2pm on Monday, July 1st. At 9:13am, I received a phone call that the movers were knocking on our door and that if no one answered, they were going to leave. My MIL went outside and there wasn’t any movers nor a moving truck. They called back and said that they had the wrong address and that they would arrive around 1pm. They did not show up until 2:40pm. Once they arrived, they were now US MOVERS and no longer MOVER DUDES. I went from communicating with an entity in Florida to an entity in Texas. US MOVERS stated that they would not move any boxes until they were paid $500 more in cash. They stated that they were only moving the furniture on the furniture inventory list. No one from MOVER DUDES asked us how many boxes we had, we were just told that we had to package everything ourselves to maintain the agreed upon amount of $2000. My MIL was beside herself crying, being 67 years old, she felt as though she was being dealt with very rudely by the movers. She had already sent a check for $750 to MOVER DUDES in Florida. She had a check written out for $650 to give to the movers once everything was loaded and another check for $650 once everything was unloaded. At 5:12pm, the movers stated that they would load everything and that they would drive from Enid, Oklahoma to Dallas, Texas, and spend the night in Dallas. They then stated that they would leave July 2nd at 5am and drive from Dallas, Texas to Houston, Texas to my house and drop off all of the belongings. It is now July 2nd at 9pm at night. I have called multiple phone numbers and I keep getting the run around. I am being told by someone in McKinney, Texas that they are holding all of my MIL’s belongings until her check clears. Then I am being told by someone in Florida that the driver is en route to my house and will call me when they get close. I have nothing left to assume but that all of my MIL’s belongings are STOLEN!! Here are the phone numbers that I have called today:
    11:13am 214-206-7959
    11:58pm 214-585-9671
    1:18pm 954-393-0841
    1:19pm 214-206-7959
    1:31pm 561-877-3833
    1:32pm 214-206-7959
    2:53pm 561-877-3833
    2:55pm 214-206-7959
    3:48pm 214-600-2522
    4:31pm 214-600-2522
    4:41pm 214-600-2522
    5:16pm 469-217-6868
    5:17pm 469-578-0269
    5:19pm 561-877-3833
    5:20pm-received a text from 214-600-2522 stating: We need to wait for the checks to clear. As soon as the bank clears the checks, we can schedule a delivery. From US MOVERS
    5:27pm 561-277-8190
    5:27pm 214-600-2522
    5:29pm 954-393-0841 (told the driver was en route) From MOVER DUDES AKA MOVING DUDES
    9pm-typing this-still no moving truck with belongings and no returned phone calls.

12. It was a smooth move.

    During our last move 3 weeks back, US Movers and its moving team were incredible. The sales rep guy was very responsive; movers showed up early and did not stop for a minute until the job was done. Not only were they hard workers, they also treated every piece of our furniture as if it were their own. I warmly recommend these guys; they are great!

13. One bedroom mover from Chicago to Denver.

    Beware of square footage estimate and check the small print. We had a bad experience with employees and processes. There was no single contact point so we had to deal with multiple people who provided inconsistent information.
    . The movers arrived late on the day we had to vacate the apartment and the price went up 60% from the original bid.
    . Delivery date and time changed multiple times times within a 2 day window. At one point they (United VanLines subcontractor) wanted to deliver before we arrived so agreed to accept check or credit card. However, when delivery was made (we were there) they insisted on Cash or Post Office Money Order (see small print!). This was indicative of the conflicting information we received throughout the move process.
    . As this was an apartment move the distance from the van exceeded 75ft. This cost an additional $300. They would not move anything until paid. This rate is the same for a 1 bedroom apartment or a full house. It took less than an hour, along with my help, to move the contents into the apartment. This payment was clearly many times more than the cost of 1 hours labor for 2 people to move the apartment contents.
    . We lost one box and were told to file an insurance claim - no effort is being made to find the box.
    . On the plus side there was no damage as packing was done well. Delivery was 4 days after pick up and the day we arrived in Denver. Total move cost $2,900 versus original bid $1,800.

14. Beware of Underquoting and Overcharging.

    This company, through its salesperson MIKE CARLSEN quoted $4,900.00 to move us from Dallas to Alabama. Five other local movers quoted between $6,000-$7,100. On moving day, they told me that they had underestimated our "linear footage" and our cost would have to be recalculated. By the time they got finished, our move was now over $8,200.00. Also, we had to pay $241 of credit card service charge fees to use our card for payment, when this company had told us that credit card payments were the only acceptable form of payment.
    
    Our personal property arrived in two separate shipments, the second of which arrived NINE (9) days after pick up. Several miscellaneous pieces of dissembled furniture were missing, along with the hardware to re-assemble. Despite being told that our furniture would be re-assembled upon delivery, neither of the crews that delivered our personal property assembled any of our furniture. It's been nearly two weeks since our move, and we are still going back and forth to Lowe's trying to find hardware that will enable us to re-assemble our furniture, much of which is antique and difficult to re-assemble without the original hardware.
    
    This company intentionally quotes jobs lower than their competition, knowing that they have you over a barrel on moving day. My salesperson MIKE CARLSEN was available for calls and emails every day prior to pick up, but for some reason was not available, nor would he return any call or email requesting a callback, after the pick up date.
    
    This company needs to be put out of business and reported to the U.S. Attorney's Office in Dallas (Northern District of Texas).

15. Good move for price.

    I had a great experience with the dispatch. Michelle and her assistant were quick to answer my questions concerning my delivery date. The movers took apart and put everything back together. They didn't loose any boxes. There was minimal damage which is good consider the long distance. My biggest complaint would be Mike, the sales person. As soon as he closed the deal, he quit responding to any of my questions. If you want to use US movers, I would suggest using them but not going through Mike.