On this page you will find reviews on the company US Pro Moving and Logistics LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating US Pro Moving and Logistics LLC – 3.7 (calculated based on 490 reviews).
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Well Done
Have used US Pro Moving before and as with the previous job they were punctual, polite and got the job done quickly at a very competitive rate. I will definitely continue to use them. I have already referred these guys to my friends and my neighbors too!
Good Work
Fantastic service - fast, efficient and professional. I couldn't fault anything. Thank you US Pro Moving!! It has been such a pleasure to work with you & your fantastic team!
Great Services
Very happy with the removal team they did an excellent job very nice and friendly guys thank you. I definitely use it again and recommend it to anyone when needed. Job well done guys.
Impressed
The communication was clear at all times and the men handling the items were very polite and considerate. I hope to use this organization again!
Thumbs Up
We just completed the move with these guys and couldn’t ask for a better move! Very efficient and friendly staff! Very fair and affordable prices. Would definitely recommend them!
Good Job
US Pro Moving provides excellent service! The booking process is easy, great communication and a brilliant tracking system. The drivers Jessica and Jones were friendly and efficient. Hire them. Straightforward and easy to deal with. 5 stars!
Completely scammed
Long story short. I left the information and the company charged me almost 1K as a "deposit". Right after I gave the authorization they disappeared - time was ticking and no one called me to schedjokule the move, the phones were not responding, the emails didn't go answered. I don't know if this is a scam or just complete disregard for clients but long story short - i had to report fraud on my bank account to get money back and then had to move things myself which caused me to leave a lot of things. This company is ajoke.Youhavebeenwarned.
SCAM
I hired this company after finding them on google and seeing their numerous good reviews I felt they would be a legit business. Unfortunately it was revealed to me today (the day of my move) that scams like this are happening quite frequently this holiday season to many people. They asked for my bank account information to charge the first of three payments. They used my digital signature to create a check to take the money from my account. Because they did it this way, my bank was unable to refund me the money, resulting in $1300 lost. Please, if you read this review, take it seriously and do NOT use this company. I luckily still have all of my belongings. But what I’ve learned from this experience is that not everyone gets off as lucky as I have. I would hate for someone else to go through what I have and potentially lose all of their belongings.
Amazing Mover
This was so helpful. Everything dealt with professionally and punctually. Links which let you contact drivers and check proximity are fantastic - meant I knew I had time to walk the dog before they got to. I would without doubt use again and recommend you .best removal services I have ever experienced. Removing men is equally helpful.
Use them again!!
Very professional and pleasant manner. Move was done efficiently and with care. Van was punctual which made the move smooth. I would recommend this service to anyone. I will hire them again.
Smooth Move
Friendly fast service, driver was really good and on time. Will surely use it again and strongly recommend it.
Well done!!
First time I have used n company. Excellent service, men helpful and really quick. No messing about. Would highly recommend service and definitely use again.
Excellent
They were punctual, well-mannered and understanding of my needs in terms of where I wanted my furniture to go etc. Both of them were pleasant and really worked hard from door to door without any fuss. Excellent work and thank you. I will use them again if needed and also would recommend them to others too in a heart-beat!
SCAM - Don’t hire this company
I needed 4 pieces of furniture and 8 boxes moved from Oregon to Illinois on short notice due to an estate situation. On the morning of Thursday Dec 17 I filled out an online request for estimates. A few minutes later Joey Rizzo from US Pro Moving & Logistics called. I explained the circumstances and made it very clear to Joey that pick-up had to be no later than Saturday Dec 19. He indicated they had a truck already in the area and they could arrange for pick up that same day or the next. After a little back-and-forth we agreed on a price of $2380. While still on the phone Joey emailed a contract link to me, then had me quickly scroll through and click on the right spots to complete the agreement. Joey said an up-front deposit of $1003 was required immediately via ACH, then the driver would collect half of the remaining balance upon pick-up and the final payment would be due upon delivery. So I gave Joey my bank routing number and my checking account number for the ACH deposit payment and concluded the call. A few minutes later someone from US Pro Moving &Logistics customer service called to confirm the details. I was told the driver would call me sometime between 3pm - 8pm to let me know what time he would arrive for the pick-up. That call never came and no truck ever showed up. I called customer service on the afternoon of Friday Dec 18. After an interminable wait, a guy finally came on the line. I politely explained my concerns about no one calling or showing up and explained the urgency of the situation. The guy was rude and said there was nothing he could do other than note I had called. When I asked about cancelling he told me the $1003 deposit was non-refundable. So I hung up and continued waiting for a truck to arrive. When nobody showed up on Saturday I started searching on line for more information about US Pro Moving & Logistics. I discovered a ton of complaints were registered against this company with the Better Business Bureau by other customers who had been scammed out of their deposits. Fortunately, as of early Monday morning Dec 21, the $1003 ACH transaction still hadn’t posted to my checking account so I called my bank branch manager, explained I had been scammed by US Pro Moving & Logistics and asked for my checking account to be frozen. The bank manager was incredibly helpful. Just minutes after my phone conversation with her the $1003 ACH transaction came in and she was able to deny payment. I made arrangements for storage of my furniture and boxes then flew back home to Illinois. I plan to rent a UHaul truck next spring and move the stuff myself. At the bank’s recommendation I closed that checking account and transferred my money into a different account to ensure US Pro Moving & Logistics never gets a penny from me. Curses on the crooks at US Pro and blessings on the wonderful folks at United Community Bank!
Well done!!
The van was super punctual and the driver was really nice. The loading and unloading were done efficiently and all my stuff arrived in top notch condition. It was a large and very heavy item and it was brought into the house quickly and carefully. Will deffo use again.