US Pro Moving and Logistics LLC

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1. Much appreciated!

   My wife moved out of our storage unit and into a new house because of her job. We had the pleasure of having 1 move us. They were professional, kind, and went above and beyond to make sure we were satisfied with their work! They wrapped everything carefully for her and were very careful with our furniture and the new house!

2. Wonderful experience.

   David and his team did an amazing job moving us out of our third floor apartment to a storage unit. We were so impressed with their professionalism that we will be requesting the same moving company to move us into our new house. The entire move was so easy and hassle free.

3. US Pros? Not! Super Scam.

   I shopped around for a moving company to assist us with a cross country move. This company came in as among the lowest costs, now I know why. They practice bait and switch to perfection. We contracted with this disreputable, unethical brokerage company after working with a representative who took a verbal inventory as I walked through rooms. I asked if there was any way we could do a FaceTime inventory and was told no. He assured me we were probably overestimating and we should be fine. We agreed to the terms laid out by the initial salesman and paid an almost $3K deposit for a $12.2K move. When the company called to schedule a QA appointment, I asked once again if we could do a Face Time walk-through because I wanted them to assure me we were estimating properly. They said of course we could face time. Four days before our scheduled move, the Quality Assurance Dept called and we reviewed the inventory, but I was told they did not have the capability to Face Time or use any other virtual walk-through. So, I spent an exhausting hour and a half on the phone only to be told my original inventory was not good enough, so now I would need to purchase exclusive use of a 53 ft moving van. OK, that involved an additional $8.5K of which half was required that same day, so we paid another "deposit" for the increased scope. Great. At least I had an entire van and didn't need to worry about additional costs per the QA rep's promise. How wrong that turned out to be! Since we were packing half our items ourselves (a partial pack), I tried to get a clear definition of what exactly a partial pack entailed. I was told you do half, the movers do half. We packed in excess of 400 boxes of various sizes. As the day of the move approached, which by the way had been confirmed by US Pro as well as the brokered local moving company as the second of the two-day window, we received a call on Wednesday that the movers would be there on Thursday instead of Friday. Tried calling US Pro to complain about the misinformation we were given by QA just 2 days before, but their "system was down" and they couldn't do a thing to help us and said we needed to do what the local company said to do. Stuck again, with NO ONE advocating for the customer. So, we stayed up all night getting our portion of the pack done. Movers arrived on Thursday morning and immediately started surveying what we had done and what they needed to do. Within one hour of their arrival, they said we had too many boxes and it would cost an ADDITIONAL (are you ready for this?) $13K bringing the grand total of our move to $33K!! Oh, and because WE underestimated what they would have to pack, we were also going to be charged an extra $1.5+K for packing materials. A very far cry from the original $12.2K estimate. We were furious! The local moving rep/driver immediately called US Pro who proceeded to tell us that if that is what the driver quoted as additional costs, that is what we HAD to pay. We were prepared to pay approximately $7K on the day of the move based on the recent upgrade to an exclusive use van, but instead were now told we would need to pay almost $14K. The customer service rep from US Pro was not helpful in the least because, you see, their "system was down" and they couldn't even look at our contract. We were in the middle of a crisis, so we asked to speak to a supervisor but were told by the customer service rep that we were rude for even asking for a supervisor! But it didn't matter, because all the supervisors were in a meeting regarding the "system being down." We refused to pay the additional costs being demanded on the spot, so we sent the movers away and stopped the job. It has been more than 24 hours, and even though we requested a call-back from US Pro Movers, we have not received one. Our lessons worth sharing are: never pay a deposit for a move; don't even consider a company unless they do an on-site/virtual walk-through; moving brokers are a scam; beware of scope creep and someone blaming you for not estimating properly; clarify ahead about likely hidden charges; when customer service reps cannot or will not answer clarification questions, that's a red flag. Since, others in the industry have advised that they all know of these unethical practices, but no one has been able to prevent this from happening to far too many people.

4. They were professionals.

   I called to schedule a last minute move. They scheduled my move and explained everything so nicely. On the day of my move, Melvin and the three men who moved me did a great job!! They were very accommodating and super awesome will definitely use them again and recommend them to everyone I know!!

5. Poor Communication.

   US Pro Moving NEVER told me who the moving company was who would actually move my goods. I’d they had, I would NEVER have agreed to use the subcontractor. Horrible reviews! Coming from MO to OH to move me 122 miles. The company THEY contracted with kept upping the estimate, wanted yo charge. “Long-carry charge”. US Pro cares ONLY about me signing a contract and get their cut! I even had the cashier’s checks made out to US Pro until the subcontractor told me that was incorrect. Horrible communication and follow through. They just don’t care!

6. I strongly recommend.

   These guys are outstanding and I recommend them very much! They are friendly and welcoming, highly attentive and timely. The move was quick and smooth and I’m going to use their service again without thinking. Go with those guys certainly!

7. Thank you.

   Thank you for the great customer service. You guys were amazing at everything definitely will recommend you to my friends! 10/10.

8. All our goods were professionally packed.

   After submitting my interest, Charles was so quick to contact me, then willing to come and give a survey later that same day, which he emailed me promptly the day afterwards. Then, on the day at exactly the time he would specified, 3 guys arrived promptly to pack everything up and drive it to my new flat, unpack it and set up. Afterwards they encouraged me to check the van after to make sure everything had been brought in. Really couldn't ask for more.

9. Moving assesment.

   Thanks to there great service my mother was able to move in peace with the help of there lovely staff. Helpful since day one.

10. Moving.

    Such great people. Couldn’t ask for better help. Didn’t disappoint and i’m sure to call back if needed !!

11. Great Service.

    I was amazed at the great service and the nice workers. They gave me nothing but what I asked for. I highly recommend!

12. Moving.

    Gave me perfect service and helped me alot throughout my move and made me feel so comfortable and safe moving with you guys.

13. Service was great !

    The service was awesome and they were quick and easy. If I had any questions or concerns they answered and attended to those as well.

14. US Pro Don’t use them!!

    Run away as fast as you can.
    
    They were suppose to move me on Monday. Didn’t show didn’t call. When I called them they said they gave a two day window and now they will pick up Tuesday.
    
    Now they will not answer the phone and I have a house full of furniture that still needs to be moved.
    
    Only gave them 1 star because I had to in order to post the review.
    
    Moving is hectic enough without dealing with problems.
    
    From the service I have received the good reviews have to be fake.

15. Fraud Company they Keep your deposit.

    Fraud Alert. DO NOT BELIEVE THESE POSITIVE REVIEWS. Canceled within 24 hours of the first contact. Was told by the manager I could get a refund $871. This company should be investigated by the Federal Trade Commission. Save yourself from this company's practices. Discussing with my attorney on next steps. I'm pissed Tracy LeBlanc.