On this page you will find reviews on the company Vango Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Vango Van Lines – 4.7 (calculated based on 170 reviews).
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Work Like Alien!
Howard, the manager, was super responsive, and he gave a very reasonable quote with no hidden charges. Howard and Jast arrived on time, not a minute later. And boy, were they fast and efficient! I've never seen movers work so quickly before. I can't say more about the excellent service I receive from Vango Van Lines.
Worst experience ever - RUN!
Where do I begin! From start to finish it was the worst moving experience ever and I have moved several times from local to across country to across continents.
- First they charged me an additional $5000 above their quote because they miscalculated my inventory
- next, they couldn’t fit my stuff in one truck (even though they zoomed all of my inventory) and had to send a second truck
-They were supposed to come the next day but I had to beg them to show up with the 2nd truck 2 days later
- They demanded full payment (money order) before they would deliver my belongings
- THEY LOST ALL MY BELONGINGS ON THE 2ND TRUCK (true story)
- They lied to me and sent me fake photos of crates claiming that was my stuff (stalling in search of my furniture). When I asked to have the crates opened, they refused
- 6 weeks later my furniture was being delivered to a family in CA (I live in GA)
- Thank God the delivery man was the same delivery man that delivered my 1st truck so when the family started saying “this isn’t our stuff”, he remembered taking our list of lost inventory.
- They lied constantly, overcharged, and wouldn’t return phone call
- They did compensate us $800 for our troubles ?
SAVE YOURSELF AND RUN FROM THIS COMPANY
Prefer!
The guys arrived a few minutes early and were highly efficient and personable. The cost was what I was quoted & they took extreme care with all my furniture, TV's and pinball machine and even moved a few patio things that I had overlooked. I highly recommend these guys!!
Horrible Service--Do NOT Use
Whatever you do, do not use this company for your move. Not only is their customer service rude, they don't even know how to use their own scheduling system. We were booked with Vango through Homesafe Transit (also do not use them for your move), and they picked up over three weeks before we were set to move. They picked our things up so far in advance that our things were placed in a storage unit with a first available delivery date of November 1st because that was the day we would be available to receive the items. A few days after they picked up, we realized we should change that FAD to a few days earlier. We called and let them know to set the date to October 25th. October 26th rolls around and we're feeling a little unsettled so we call them. They never changed the date! So on October 26th, the woman on the phone said she changed our FAD to the 26th and it would be scheduled for loading and delivery asap. Between the 26th and the 8th, we called a couple of times to make sure the FAD was correct. They said it was. We called November 2nd and the woman on the phone said our things would be loaded on the 5th or the 6th. The weekend rolls by and... nothing. We called November 8th because we still had not heard anything from the company. My husband calls and gets an extremely rude man on the phone telling him we cannot change the FAD; he spoke to my husband as if he was causing the company problems. I call back later that day and Arielle from customer service tells me that our things will be loaded and shipped this week. Well, they've lied to us more than once before--who is to say they're not lying again? This company is incompetent. Two big lessons learned: Do NOT use this company and do NOT pay them in full until all items are received. Our biggest mistake was putting any faith and trust in them with our life.
Awesome!
We had a great experience when Vango Van Lines moved us into our home, so we decided to call them again when we needed a piano moved from our upstairs to our downstairs. The movers were great at communicating what was happening. Will surely recommend them to all.
Wonderful!
Excellent crew of 4 guys powered through a move of 2 separate locations to our new place. They were careful and professional, and they moved quickly. I would absolutely use these guys again. But I hope I'm done moving. So sick of moving.
Recommended!
The team from Vango Van Lines was an absolute pleasure to work with. When we set up the appointment with Alex, he was friendly and unequivocal on the pricing, and the entire process and pricing entailed, with no hidden fees. The team that arrived to help move us was Very Professional and Efficient! They arrived on time and were detail-oriented and delicate with our furniture; they were extra careful not to scratch or damage anything. The heaviest and trickiest item they moved was a treadmill up a flight of stairs, and they did it methodically and smoothly! Recommended!
Happy!
They showed up on time and were polite and professional. They worked quickly, and they could get a three bedroom/2 bath apartment filled in about 4.5 hours, which I was amazed by. All of my stuff arrived undamaged at the new place. I would recommend this company to everyone.
Work Like Alien!
Henri and the team are super helpful with seamless moves and help me unbox everything. I will recommend them to other people. Thank you for the services!
You Move Me!
Vango Van Lines are the best!! Fast, efficient, on time, and the guys were so friendly! They made my move stress-free. They wrapped and protected everything. Thank you! Will always use them in the future!
Recommended to all.
Alex representative from Vango Van Lines called to say when they would arrive, and they surely arrived on time. They were consistently professional, considerate, and cheerful as they worked. I appreciate all the hard work from the crew. Recommended to all.
King Mover!
Very positive experience from start to finish. The owner was great to communicate with on email and the phone. When the day arrived, the moving crew showed up right on time at 9 am. They worked hard and were highly courteous. We fueled them with lunch to keep 'em going, and they were done in 7 hours. Paying by the hour meant a lot. Great attitudes all around and made what a very stressful thing in moving a good experience is. Thanks!
Trusty Mover!
If you want your move to be made right, go with Vango Van Lines. Prior to hiring them to pack/move me, I contacted several moving companies for pricing. I was impressed by their professionalism on the phone and of the gentleman who came to our home. Recommended.
Excellent!
We just made a two-stop move with Vango Van Lines, and it was as smooth and easy for us as possible. The movers were careful and considerate, always friendly, and with a positive attitude the entire time, which made an emotionally fraught endeavor so much easier and calmer for us. Thanks for the help. SURELY RECOMMENDED!
Fast Mover!
Two guys came for a short move of household goods and furniture; they were very friendly and professional. Highly recommended!