On this page you will find reviews on the company Vango Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Vango Van Lines – 4.7 (calculated based on 170 reviews).
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Thumbs Up!!
My moving day went very smoothly. The team was punctual, friendly (very safe due to COVID) and very efficient! Shoutout to Rocky for going above and beyond in making the process as seamless as possible!
Frustration and avoidance at (almost) every step
I used a third-party moving broker who arranged my move with Vango. The movers who came seemed fine, and the senior of the two was quite professional. They took longer than I expected to move my things (I had packed them), but that was also not a big deal. As a minor note, one of them did use my bathroom and then returned to work (moving my things) without washing his hands. This is a bit silly (and gross), but not too bad.
However, once the two movers had left, my landlord called my attention to some not-minor damage that they had done to the stairwell. Some of it was just large scratches and dings, but they also took about a foot square piece of drywall out of the ceiling. The missing piece was big enough that they must have taken the chunk of drywall elsewhere. So they hid it.
When I called Vango about this I was passed around to a few people until one person said they would get back to me and then never did. He said he was out for the day for a personal emergency (totally fine). However, over the course of a full month, he never returned a call or text. I finally texted him from a different number with a vague text about needing help with a move. He called me back within an hour. He then implied strongly that I was lying by saying that the damage "looked old". If I thought it was old, I wouldn't be going through the trouble, as this was not even my property.
I am just now working through the claims process. It has taken me WEEKS to get a bill of lading from Vango in order to make my claim. I have called probably a half dozen times and was promised it by the end of the day each time. Only consistent calling finally got it done.
When it came time for drop-off, they also would not give me ANY information. I was, again, told someone would call be back by the end of the day...probably 8 or 10 times. Not once did anyone ever call me back. I always had to call, and never got my questions answered. The questions were as basic as...do you have my stuff? Do you know when it might get to me?
It took an extra two weeks to get my stuff, in part because the truck broke down. That is understandable, but I found out after a week that the truck had been fixed for several days and the mechanic was just waiting for them to pick it up. (At one point, they gave us the number of the mechanic. I do not know why.) The man coordinating the drop-off was mostly a good communicator, but I was really frustrated and disappointed to hear that they were wasting days. My things were delivered on the very last day before the company would start to accrue a penalty.
That said, the guys who unloaded the truck were great and considerate and left nary a mark. For those guys, and for that alone, they get the second star.
I hired movers to make moving easier and less stressful, but this hardly did that. I feel years older.
Use Them Again
These guys are terrific. On-time, diligent, accountable, and friendly. Would hire them again without hesitation.
Nice Job!
Joseph was very pleasant over the phone and very easy to talk to. Joseph and his team arrived early and had the truck packed in one hour!! The whole process took less than 3hrs and was as easy as moving can be. If you guys want to move without any struggle, this is the company to go with.
Fabulous Mover
Prompt and professional, good service at a reasonable price. Excellent service, I would recommend them to all!
New York to California
We chose Compass Van lines for our mover expecting them to deliver a great service but unfortunately our experience was a nightmare, the worst experience we had.Compass Van lines is also associated with Van Go Van lines which is the actual mover who delivered our things months late to Ca but worst of all with missing items. 23 boxes,1 TV,1 chair were missing.It’s a nightmare!When we called them,somebody just gave a phone no.for filing a claim.WE DONT RECOMMEND VANGO Van LINES/COMPASS VAN LiNES
Brilliant Movers!!
Brilliant service, speedy and easy. We had an excellent team to help us move. They were amazing and took all our stress away! Thank you so much! Would gladly recommend this company to anyone I know who might require similar services.
Worst company I have ever dealt with
I moved with Vango Vanlines, associated with Safeway Moving Systems. The quote seemed good but it was down hill from there. The price increased by the minute while the service got worse. The movers arrived but just threw my stuff in boxes with no care. Once the truck left my home, for a month, no one at the company could tell me where my personal belongings were stored nor when they could be delivered. And everyone at the company thought that was an acceptable answer. When my delivery finally happened I got a real glimpse of the non-care they had for packing. Posters folded and shoved into boxes. Wardrobe boxes stuffed with clothes, not hung but simply shoved in the box with mixed with other items. I have never been so disappointed with a company or their service in my life. They made my move a miserable experience.
Excellent Services!!
Had a fantastic experience booking Vango Van Lines for my upcoming move! They were polite, professional and quick. They did everything according to my requests, and everything arrived in perfect condition.
Nice Movers!!
I am so happy with my Vango Van Lines move. They took my queen bed from the buyer to my new apartment with no problems at all and were so incredible. Super reasonable prices and 100% the way to go for smaller moves. I Will definitely re-hire these guys!!
King movers
The movers arrived as promised at 10:00 am. They didn't waste time packing my things and loading them. It all went so smoothly. They also delivered on time and traveled excellently through all my belongings. recommended/
Amazing Mover
The movers from Vango Van Lines company arrived on time with proper tools and loads of packing materials. They did not waste time at all and tried to be as fast and efficient as possible. I would love to praise these movers again.
Problem Solver!
Had a great experience with Vango Van Lines. Their pricing was very clear, and reviews were solid. They were very communicative re: confirming the appointment and were right on time the day of our move. They did a great job. Recommended.
Well done
Daniel , Sheldon, and Justen did a fantastic job for my Saturday morning move! Showed up on time, was super polite, and got me out of my old place and into the new one in 3 hours. Thanks, Vango Van Lines! I will 100% use them again and will recommend them to everyone.
Wonderful!!
This was a very stressful move for a single Mom who unfortunately owns enough stuff for about ten households, but I made it so much easier and less stressful. I cannot thank this crew enough. I would use them again in a heartbeat.