On this page you will find reviews on the company All USA Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating All USA Van Lines – 2.3 (calculated based on 91 reviews).
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Completely dishonest.
I used to work for this company..Well actually I used to work as a 'relocation consultant' for their marketing firm based out of Tel Aviv, Israel.
My boyfriend was moving to PA from NJ. A short move. I figured I would use the company I worked for, thinking that since I would at times sell $20,000 worth of moves in a day for them, they would give us a good deal.
No such luck. Our salesperson also low-balled us (not his fault, we had no training, and the inventory list doesn't matter). The guys arrived 4 hours late, pressured my mom into doing the move even though he was charging $400 extra. (Including $50 to pack a picture??).
Tonight my boyfriends stuff was delivered and when he tried to pay the agreed upon amount, the movers LEFT HIS STUFF ON THE SIDEWALK when he did not want to pay the additional $900 they wanted. So, he paid $1700 to have his stuff left on the sidewalk at 9:00 at night in a brand new city where he new no one. AND I USED TO WORK FOR THEM!!
Do not use this company. .
Move.
They were very professional and cordial. Great customer service. I was very nervous and skeptical but extremely satisfied. From the moment I called them there was no delay in coming out to do the estimate and worked with me. I then managed to plan everything and in 5 days everything was done. I had delicate and fragile items that were handled with care. Thank you! I highly recommend them.
Dishonest and Zero Accountability.
This company is horrible and dishonest. Please save your money and time and do not use them. My delivery date was 8/22, it is 10/29 and I am still without my belongings. There is no accountability with this group. The number you call is just a number to operators who never handle your belongings and do not work with the people who do. These people will tell you anything. I was told that on 9/27 my belongings had been assigned to a truck and that I should receive them sometime within the week. When I called later I spoke with someone who told me there is no way they could have known when delivery was because the driver did not post any information. He also informed me that many of the people there just say anything to customers. My wife, who is currently 22 weeks pregnant, and I moved across country and still do not have our bed or any of our other furtniture. I would suggest that no one ever use this company, they are awful. .
Terrible.
This was the worst experience ever. The staff has no knowledge of what's going on. The supervisor of customer service Whitney has very poor customer service skills rude & very noncompassionate. Terri customer service stated she would call to see if I received my furniture never heard back from here. Jerome customer service just stuck in the middle told me my delivery date expected as of 09/26/14 it's 10/08/14 still no furniture.
Horrible.
I have been waiting on my furniture fighting with this company for a move date. Customer service gave me a date of pickup 09/26/14 & I am still without furniture. Shelley billing personnel call herself helping & never called me batch. Customer service and dispatch@usavanlines.net don't communicate. No one can tell me anything. Sent me a separate contract to wait 21 days then tried to change it to 30 days. Stated they don't have an upper management. So I'm going to call the news team.
Expensive.
They low ball the moving estimate then add fees for everything like moving more than 80 feet is an extra $75. Then they demand the last payment be made via cash or a money order from the post office only. Their policy states they don't accept money orders or cashiers checks from your bank. The customer service staff is rude and I was on hold for 45 minutes. The driver delivering the furniture was also rude. When they finally delivered my furniture they were two weeks later than they said they would be.
Poor service - high rates.
The estimate was half of the actual bill, The game is to quote you an attractive price then slam you on the day of pickup when ot's too late to find another mover. They say that their movers are all their own but they subcontract. The deliver team had a driver with less than a years experience and a helper who had 1 weeks experience. The stuff that I told them was important they wrapped properly but anything they packed while I was not watching was just thrown in a box. That includes clothes on hangers thrown in with a metal wall sculpture. Metal lamps thrown together with no wrapping resulting in both lamps being scratched. Two other glass lamps broken because they were not wrapped in any way. Three pieces of furniture were damaged. A corner broken where it hadn't been wrapped. A china closet chipped where it must have been dropped. All told it was the worst group of movers that I ever hired in 6 moves. If you want your stuff destroyed, give them a call. .
Theifs.
This company will not answer my calls or return any messaged. They have had all of my belongings for nearly a month. I was told it would take 7 to 10 days. Since then they have told me it would take up to 30 days or 21 business days. If I would of know I don't think I would of used this company. They don't even have their own vans a Pensky truck was used to pick my belongings up. Check out their rating on the BBB they have an F for dishonest practices.
Since they have picked up my belongings I have gotten no where with the customer service representatives. They usually hang up on me and have stopped answering my calls all together. I have paid nearly 3000 dollars to this company for them.
Horrible, do not ignore reviews.
It funny to repeat everything that other said about them.
My admin chose them indirectly through Cross Country Movers, who are completely clueless and do nothing but schedule your move, without talking to the actual dispatchers.
Actual dispatchers never answer the phone, NEVER. Never return calls. Never tell you the truth.
A day before the move we had a driver call to confirm he was showing up.
On the day of the move he doesn't show up. No one calls us or offers an alternative - we have to book another day at a hotel, move our tickets to the next morning (only one flight a day from Seattle to Fort Lauderdale on Alaska), and pay penelty to our landlord for not vacating the apartment on time.
After all this, you'd expect they be on time, right? no, the next morning when I call Cross Country (speaking to nice, young, clueless guy name Joseph) I'm told the have no idea when the driver will be there. "We'll get back to you in 30 minutes." An hour later, actually, many hours later it turns out that the move will not happen at all, and that I have to wait for two or three days for the move.
"It happens, there is nothing we can do"
If you value a stress free move - DO NOT USE THEM.
They are con-men and liers, do not use them.
Terrible-do not use USA Vanlines.
It is now 3 weeks after we were supposed to have our items delivered. First off, our bill was incorrect in their favor when moving my mother's things by up to about 1800.00. I finally redid the math and they agreed that what they were trying to charge me was not on the contract. Then they gave me a routing as well as an account number where I did an online payment, and it turns out that they want you to wire the funds for an additional 25 dollar fee versus an online payment in a matter of a day. Spoke to the bank manager with meetings over 5 times trying to fine the funds. They were finally located and their bank-Bank of America finally found them, but they did not allow a next day delivery without charging us 500 dollars in order to have the funds returned to us. We were out over 12,000 for the funds not including the deposit on a 7000 dollar move. Speaking of fees, the company makes a proft on the charges that they charge by a customer using a visa, mastercard, discover, American Express, etc. by a good 4% for using a visa. The average should be 1.75 percent, so in order to use a visa card there is a charge of almost 400 when it came to our move. They got paid a cashier's check in the end as they were unwilling to allow the funds to clear on their account as they refused an online bill pay even with a confirmation number provided to them by the bank manager. In the mean time, our stuff is still not here. The movers were waiting up the street from our home when we got home from the bank, and as many trucks that we have seen go through our establishment including 2 men and a truck several days ago, their truck was according to the company was unable to make the turn into our driveway, even though the road is wide and there is nothing in the way, they went back and had to get a new truck and they are charging an additional 700 dollars for the move. I am hoping they take a check for additional labor as I do not want to go back to the bank. The customer service is terrible, and they have a fee for everything, I WOULD NEVER RECOMMEND ON THEM TO ANY ONE ON ANY LEVEL!!
Stolen property.
The movers were foreign and could hardly communicate with us. The items were in storage for 30 days..when returned many were damaged and some were not delivered back at all. I called them, wrote a letter, called several more times. I was put on hold, hung up on,,,,,they never acknowledged receipt of my e mailed letter. the most important item missing was a bookcase that belonged to my deceased brother that can not be replaced. They also grossly overcharged us compared to the estimate that I received DO NOT US THEM HORRIFIC!!
Customer srevice all repreps truck driver and paper guy at pickup.
This company was my worst nightmare. I should have known when they asked for cash at the delivery destination. They would not take my belongings off the truck until they had the money in their hands.I was totally at their control. I had way of knowing what kind of shape my things were in or if they were all there.I was charged with a long carry over seventy feet 65.00 The carry was only 20 feet. Iam still trying to get my money back. They did not deduct the 95.00 charge on my visa, until I talked to about six individuals in customer service over a period of a week. The only reason I got the money back was that it was on my visa. I am still trying to resolve my 65.00 over charge. Customer service does not exist with this company. They hire young people to answer phone and make excuses, put people on hold,hang up on you,tell you that your call will be returned, but it does not happen.It is a continue merry go around. Do not use this company, they have a terrible track record.
Very bad experience.
When I was contacted by Elise at Interstate movers, I specifically asked her if her company outsourced their moving, she assured me that they used their own drivers and trucks. She gave me a binding estimate, which I knew I would have about 10 extra boxes and 1 more piece of furniture than first expected. I sent her a final (and thoroughly measured) list for a final price. She sent a new estimate that was still reasonable. However, the movers arrived at my house in a U-Haul truck, supposedly because they couldn't fit the "actual" van on my street. After going through the house, they told me they could not pick up or move my stuff unless I paid DOUBLE the estimate. They said I had way more cubic feet that what I had measured. So if I wanted to complete the move I had to get more money from the bank, agree to the new costs, and agree to pay double in order to get my stuff off the truck. Since I had already turned off the utilities, I agreed. When my stuff arrived, they had damaged my washer and one of a kind iron coffee table frame. There were several smashed boxes and large boxes, including mirror boxes, that just never came off the truck. The guy who was in charge of unloading my belongings, spent a lot of time telling me how much the "company" made moving people and didn't check off any items from the list, and had me sign off before he would unload the truck. Since the move, I haven't been able to get a return call or email from either USA movers or Interstate movers in order to make a claim or find out where my boxes went. So, instead of a happy move for about $4,000.00, I got a disappointing move for almost double that.
Will never use their service again.
This is a very bad movers company: They tell lies and take full advantage of the laws. My Experience here:1> They charged 70$ more at the pickup and 70$ more at the drop off. (Showed me a fine print where it talks about the distance from mover van to doorstep. This charge is imminent for 90% homes and apartments)2> They committed for a day and they didn't bring the stuff. When I called them I came to know that they are not sure when they deliver. Legally they are given some time period to deliver and we suffered a lot with our little kids as we are not prepared for this.3> They gave me wrong quote when they reached home they raised from 700$ to 1400$. I wanted to cancel and the guy said I can't cancel and I have to pay even if I cancel. I continued and later head office told me that I can cancel by paying just $70 4> Some of my stuff got spoiled and after making multiple calls to a third party and sending documents and pictures(You have to send by mail only no e-mail)got paid around 10 bucks. That is what I got for hours of phone calls and shipping expense. 5> Pickup also was too late distubred by schedule on that day.
Scammers.
My son was moving from VA to CA for a new job. We talked to several BIG name companies and felt that to move 1 bedroom's worth of furniture, 7 boxes, a washer and dryer set shouldn't cost $3000. I went online and found Interstate Movers. I filled out the instant qoute and received a reply back in about an hour qouting a ballpark amount of $1040. I got a phone cal the next afternoon from a saleswoman from Interstate. After a few minutes I gave the phone to my son since he was the one actually moving. He set up a pick up date for the following Tuesday and a delivery day of April 17th. these are the exact dates I used for the online qoute form. The saleswoman said it wouldn't be a problem as long as the movers could pick it up by Tuesday, April 8th. The mover's arrived on Tuesday the 8th 2 hours later than the agreed time. They were from All USA Van Lines. I called Interstate and was told that they are one of the companies they use. RED FLAG. Interstate is a broker. They are directly affiliated with All USA. My son and I had boxed everything up disassembled the bed and computer desk, had everything staged so the movers wouldn't have to walk through the house but a couple of times. They wrapped the wsher, dryer, tv computer desk parts in blankets, and the mattress and box spring in plastic bags. My son dealt with all the paperwork since it was his move. After the movers had loaded the truck and left I asked how close to the ballpark qoute was it. He told me it was $1150. I thought that was reasonably close since there were 2 extra boxes. He flew out to California on April 16th and took possession of his new apartment. I called him on the 17th to see if his furniture had arrived and that's when everything started to get ugly fast. He told me he had called All USA and was told that according to the contract he signed they had up to 21 BUSINESS days to deliver his stuff after the agreed upon delivery date. I immediately called AllUSA and demanded to know wht the problem was concerning my son's delivery. I was told that he signed the contract so he was bound by it and there was nothing we could do to get his things there on the 17th. I asked the guy "why would anyone want their things delivered 21 BUSINESS days after the agreeded upon delivery date?" He told me "that's how all moving companies operate". I asked were my son's furniture was and he informed me that it was still in Virginia. I told him this was cleary not what we had agreeded on with Interstate Movers. I was told in so many words "tough sh**. It's a signed contract." When pressed for a possible delivery date he again told me " no moving company can promise a delivery date" Then I found out that my son would still owe anthor $360 upon delivery. What a colossal ripoff.When questioned about the extra fees I was told it was for the packing materials the movers had to use. Un-frickin-believable. Then he told me if the truck driver "feels" like he can't get close to the aprtment complex there would be an extra fee for a shuttle truck. Now today, May 7th 2014, I just got off the phone with ALL USA dispatch and, not to my surprise, my son's things are still in Virginia and she couldn't tell me when they would be sending it to California. This is a poor excuse of a company. Do not get sucked in with the low ball qoute. I learned the hard way, I paid for the move, pay for a reputable mover. It may cost more but you will get your things delivered when promised. Check the BBB report on this company I wish I had.
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