On this page you will find reviews on the company Alliance Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Alliance Van Lines – 4.1 (calculated based on 510 reviews).
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Poor/Misleading Service.
This was my first time reaching out to a moving company to handle the pick-up and delivery of my items, due to the fact I was moving a considerable distance. I was moving from NYC to Miami, FL. The agents assisting me with the initial moving process were nice enough. However, I would like to state, either through my own naiveté or perhaps not fully understanding the process, I was never fully understanding the full scope of the logistics of how this process all works. Firstly, when utilizing a service such as that of Alliance Van Lines, the first thing they will inform you of is that once you begin working with them you will start to receive an ENDLESS amount of calls from other 3rd party vendors who will attempt to confuse you by stating "There's been a cancelation for your moving date in your area", or something of the like, and attempt to steal your business over to them using these sleazy sales tactics. They are relentless and will text/call you at any time and will not stop calling you unless you block them. Secondly, you must understand Alliance Van Lines is a 3rd party vendor themselves and are not the actual moving truck company that will be in charge of moving your items. The best way I can describe what Alliance Van Lines does is search through their database of moving trucks and what their destination dates and cabin availability is to ultimately match you with a truck that would be heading towards your intended destination, while charging you a service fee of course. Mind you, the "deposit fee" that Alliance Van Lines charges you, is in actuality their service fee. This service fee is based off an ESTIMATE (keep this in mind, it will be important later) of the inventory list you provide them with. They will use clever sales tactics in informing you they are providing you with certain "discounts" to lower you cost, which ultimately will not determine the actual amount you will have to pay to the actual moving truck company. These "discounts" can only affect your "deposit fee" (i.e. Alliance Van Line 3rd Party service fee). For example, after I made several calls to Alliance Van Lines agents, working very hard to have a complete and accurate inventory of the items I intended to move, they provided me with a total overall estimate of $2,373.49. I paid an initial "deposit" of $939 to Alliance Van Lines (again that has nothing to do with the amount the trucking company will actually charge) - and they stated from the amount of changes to the inventory, it would be an additional $200 to add to the "deposit", and FURTHER, that I would owe 2 separate payments (one at pick-up, and one at delivery) of $617.25. Not only was this not the case. The moving company informed me that whatever I paid Alliance has nothing to do with them. (The moving truck company was A-Plus Van Lines btw). The actual amount they charged me was $830.38 (for the pick-up) and they even told me the second payment might end up being more. I would let you know but I still have yet to receive my items!! The best part: I had been coordinating with Alliance Van Lines for a month! And they informed me the moving truck was coming Sept 2, 2020. However, that same week leading up to the pick-up date, I was informed it was actually Sep 2nd OR Sep 3rd that the moving truck would be arriving. ALSO - important information I was not given: THE MOVING TRUCK HAD ME SIGN A CONTRACT THAT MY ITEMS COULD ARRIVE ANYTIME BETWEEN 3 - 21 BUSINESS DAYS!! Information I wish I had earlier. I thought my items would have arrived with me much sooner. But it is now Sep. 12 and I continually call the moving company and MY ITEMS HAVE NOT EVEN BEEN LOADED TO THE TRUCK YET! At this point, I would not recommend to anyone to use their services. Had I known all this information, I would've just rented a UHAUL truck or the equivalent and driven it down myself.
Very Nice!!
They called on time, came on time, and charged me the actual price up front. It was overall a hectic experience but they made it much easier on me and I want to say Thank You Alliance Van Lines. Two thumbs up! Glad I found them. Would highly recommend them.
Good Job!!
On the day of the move, two guys from Alliance Van Lines
Team, James and Michael, showed up on time, handled the move very swiftly and efficiently and got all my stuff moved safe and sound and within the estimated time. I will use Alliance Van Lines company again.
Great during sales, not that great on delivery.
This company is a broker, it's hit or miss on who will end up carrying your stuff
Sales call: WHITE GLOVE SERVICE! YOUR STUFF GETS THERE ON TIME! NO HIDDEN FEES!
Actual experience:
- Move was delayed 22 days
- After you're locked in, you stop talking with the super cool, smooth salesperson that gives you all the assurance and just talk to an ops person that says "we have no update"
- Additional fees appeared during moving day!
- Alliance makes around 30% of the whole move, just brokering the transaction without providing any service. Avoid these guys :)
The actual company was that transported our stuff actually did a good job. Nothing was lost, and the only damaged thing was a table that got here with a hole in the middle (haven't submitted request for reimbursement yet).
Excellent Job!!
I mean if I was packing by myself it won't be done even in a week haha, but the guys did it in a couple of hours. The management and, what's more important, the crew were very polite and honest about pricing. The main guy was nice and helpful.
Refund.
Tried to get a refund twice, but no response after agreeing to. Funny how quick they were to run the card but can’t honor their refund policy. If you want to deal with hustlers then choose them.
Thumbs up!!
They didn't break a single thing in my whole apartment, and had me completely moved across town in one day. Moving can get expensive real quick! But they had good prices, too which I love and would love to recommend.
Good Job!!
I recently moved and hired Alliance Van Lines to help me get from my old house to the new one. Moving can be a super stressful process but because of Alliance Van Lines
And my 3-man crew of Larry, Edgar, and Jose, they made it at least a little bit easier for us!
Well done!!
They made my moving experience stress-free and efficient. They were so friendly and used all safety precautions for COVID-19. They made sure I got everything I needed transported and took care of all my belongings with such care. 11/10 would recommend this duo if you want a seamless, stress-free moving experience!
Good Job!!
Excellent experience with this company and the team of movers who helped us get all of our stuff from three different places into our home. They were friendly and amazingly efficient.
Super convenient!
Looking for a quality family operated business moving company. Stop looking Alliance Van Lines will fill those shoes. They make a difficult situation not only bearable but actually pleasant. With humor and grace, each worker smiles his way from task to task. Will work with them again!
5 stars!
Great service, 2nd time using this company and I recommend very highly. They were very fast, professional and cooperative. I always love working with them.
Super convenient!
The Alliance Van Lines moved the furniture from my 2nd floor studio. They were very quick and efficient. Glad I didn't have to lift a finger. They packed everything and unpacked after unloading.
Well done!
I ordered some blinds online and asked Alliance Van Lines
To come by for 2 hours to help me put them up. They responded quickly and had someone come out in the next few days. Seth and Daniel from Alliance Van Lines did a really wonderful job. I'm very happy with the service I got and will ring him up again.
Amazing!
Our 3 movers Mike and Michele have been fantastic. On a crazy day like moving day, it's nice to have help you can rely on. The movers were right on time and helped us finish packing everything. The move was done quickly and efficiently and they handled our items with care. What more could you ask for? Thanks guys! I recommend them to everyone and will be using them again.