On this page you will find reviews on the company Alliance Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Alliance Van Lines – 4.1 (calculated based on 510 reviews).
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Poor services!!
Do not use Alliance Van Lines !! They broke everything !! Nothing was wrapped correctly, everything arrived broken !! I expressed to them before the move that I had very expensive fragile items! I was assured for the extreme amount of money I paid for the few items that were moved, this would be done!
Great movers!!
I have used Alliance Van Lines twice in the past for moving. I also used them once to just deliver a couch I purchased! They are really great guys! They were friendly and very informative. The guys who came out and did the work were really thorough. They did a great job from start to finish and I would refer them to people. I really like them.
Please do Not Use.
Alliance van lines is the biggest scam company. They will tell you all sort of lies to get your business. They are a broker company and outsource your move to some other really bad company (also scam). Devin Burke was the rep we spoke to and he just kept on making things up to get our business. He guaranteed us so many things and had an answer for every negative review we spoke . Unfortunately we fell for his niceness and got scammed. The cost on the day of the move went up by $1000, that is cause we were promised one thing by Devin that the actual movers were unaware of. Like mattress covers, tv boxing (Devin said they will do that for free), they did not. The movers on the day were like you need to sort that out with the broker company not us.
Overall we had a horrible, stressful experience and were lied to, cheated and scammed. PLEASE DO NOT USE THEM. PLEASE SAVE YOURSELF THE STRESS THAT THIS COMPANY AND THEIR LIES WILL BRING. PLEASE, PLEASE PLEASE!
Don't do it.
Don't Do it.
They are "so helpful", when booking and taking your non-refundable deposit (50%). But they never tell you that they are simply outsourcing the service to some fly by night small operator. You verbally tell them what date you need your property and they say, "sure", only to discover that the contract omits any such date. I waited two weeks for my goods to arrive. The packing was shoddy and transport was horrible. No communication. I had to call almost daily to finally get a delivery date and then they didn't show up. Horrible service, no customer care. The only answer you will ever get is "look at the contract", that is written with absolutely no customer protection.
I'll pay double somewhere else next time!!
Would Rate Lower.
I’ll keep it pretty brief.. but save your money and do business with someone else. Awful communication, customer service, and just hand you off to another company. Definitely was lied to, moving company showed up late, and offer no assistance.
Professional movers !!
I must say that people make it very hard to know which direction to take as everyone has a difference in opinion from time to time. I met them at my new place and they were in and out so fast I could hardly believe it. They took extra special care of my things and hung up all my clothes in these incredible wardrobe boxes and re-hung all my clothes in the new place. Night and day differences! Thanks again for another exceptional STRESS FREE MOVE!
Professional Movers !
Communication was always very clear and responses were prompt. The company has been very reasonable to work with to come to resolution. Very professional, very clear communication. Very thorough, conscientious and courteous I definitely recommend hiring these guys for your next move.
Very Unprofessional.
If I could give -5 stars I would. 1st Devin Burke lies to us and tells us that we can put down 649 and if we find another company before the day ends we can have a full refund. We find another company and call back to get our refund and he cuts us off, overtalks everyother word, insulted us and would not compensate. I ended up just hanging up on him because it was clear he was an uneducated fool. So we ended up inconveniently having to call our cc company to dispute but have to wait til the payment post which holds our money up and have to pay full price at different company. So if you want time wasted, lied to, manipulated then go with this company. If you're smart after reading this. I would pull every piece of furniture hand by hand from Ga to Az before I ever think of doing business with them again. Namaste.
Do not use them.
Called for a quote from GA to FL. Daniel S. was super rude after being told we wanted to look around for other quotes. Since it’s a job relocation they want the best bang for their buck. By the end of the conversation Daniel was yelling and cutting us off. He told us we needed them-they didn’t need us as well as they have military contracts and didn’t need our money. I wasn’t even a customer yet and he ruined any chances I had of using their company. This man even sarcastically offered Hawks/Falcon tickets just to get the sell. I get how quotes and conversions work and this is not it. I will never use this company and I will make sure to let everyone know never to use them either. I did call back after the call to speak with Daniels manager (Shawn Kelly) he heard my complaint and apologized. He said it sucks that we have to write a review and weren’t even a customer when they probably have bad reviews from people they actually serviced. Please don’t rent from this company who hires customer reps that have no regard for the customer.
Satisfy move!!
They completed the job, quickly, professionally, and in a timely manner. By far the most professional moving company I’ve worked with as well. I even referred them to other tenants on my floor to use.
Nightmare from Hell Movers!!
What add started out very good with great customer service from Dylan has turned into a nightmare!! We still haven't received our furniture that was picked up in Arizona on Dec 15. 2019 to be delivered to Orlando, on Dec 23, 2019 and nobody has a estimate time on when it will be delivered!! We keep getting the run around & no one is returning our phone calls. Whenever I do get a person on the line, they say they have 10 days after the first available date, then 14, then 21 business days and now 31 business days after the first available date. STILL NO FURNITURE!!
We have been given all kinds of excuses; the holidays, it's a long drive but as of today Fri Praying that Jan 17th NO ONE has picked up our furniture in Arizona yet, it's not on the way!! What was suppose to be an ASAP move has turned into a No Movement At All !! Praying I get my furniture back.
Horrible experience!
What a horrible experience I had! Just gave them 2 stars so that you read it! I just created an account to put this review for Alliance Van Lines Family! If you are going with them, stop!
First of all, this "Tracy H" woman or whoever she is in real life was a horrible representative! She called me and asked about my moving stuff. After I asked about the details of their moving procedure and how they are different than the others, she flipped off and said to me that you are not a customer that can afford us!!! It was a disrespectful moment for me! But, since I was really in a hurry, I ignored it. Then, here comes the contract! There are HIDDEN CHARGES in the contract! Please watch out! They will charge you $225 for carrying your stuff from the truck to your place! It is not in the contract at all! They will ask for that at your doorstep! And, finally, broken stuff! After they bring back your stuff, expect to have some broken stuff. They disassembled my table at the origin place and when they "assembled" it, it was not the same at all! Keep in mind that I don't have that much stuff! To be honest, although I paid close to $2000, I didn't feel like a customer at all: from the representative behind the phone to the driver that delivered my stuff!
PLEASE PLEASE PLEASE AVOID ALLIANCE VAN LINES FAMILY. I should have listed to other previous reviewers and stop contacting them! Super wrong decision that I make and I regret it! NEVER EVER AGAIN!
Thank you for such a stress free move!
They were professionals and made sure that all my stuff was packed correctly. They did not break anything. They are easy to work with, and careful with your items. Potted plants arrived safely. Thank you, Alliance Van Lines !
Great experience!!
Don't look any further.Alliance Van Lines got great price & great service; they surely live up to their name. The pricing was reasonable, and when I called to follow up on scheduling the move, spoke with customer help service guy who was friendly and patient over the phone. All things considered, this was about as painless of a moving experience as I could have hoped to find. Thanks for your help Alliance Van Lines.
Great experience!!
I decided that we were going to use a moving company this time around. After doing a ton of research and getting more quotes than I could count, I decided to go with Alliance Van Lines. The quote was extremely inexpensive! That really shocked me. Setting it all up and adding more items and even having a change of day for the move was all handled so well.