Eden's Moving Services Inc.

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1. Do Not Let Eden's Move Your Stuff!!

   We have moved all over the world and this was by far the worst moving experience. It started to go bad right after the contract was signed and turned into a complete nightmare in the end. Here are just a few of the low-lights.
   
   - We received 2 inaccurate estimates from 2 of Eden's estimators (missing items, 2 different long-distance measurements, added unnecessary wardrobe boxes & dish packs, used different prices for packing material).
   - Jerked around by the 2nd estimator (Shakar) on re-estimate window. He moved the window twice and never called us. We had to call him when he missed each window.
   - Foreman (Miguel) on the pick-up (in CA) wanted a "pay-off" for doing the right thing on the agreed price. He then got angry when he and his team didn't get a tip. It felt like a "shake down".
   - We were charged for Carrier Pack materials that were either never used or were packed so poorly that the items arrived broken. The best example is packing our 55" TV in a picture box with 2 pieces of paper (no blankets, bubble wrap - nothing). We paid extra for the Carrier Pack materials expecting a professional mover to know how to pack these items. It was almost as if they did it on purpose since we wouldn't pay them off. Total incompetence on the part of the foreman (Miguel) and his team.
   - Upon arrival, the 55" TV was damage beyond repair, our 2 floor lamps were destroyed, and the TV stand had a chuck taken out of the side. And, we paid extra for these to be carrier packed!!
   - Even the foreman (Benedict) on the unloading side commented that this was the worst pack he had ever seen and took pictures himself.
   - After notifying customer service (Gary), we got the run around for 2 more weeks and then received on insulting offer of $125 and a comment that stuff breaks and his explanation was that "accidents happen and our movers are human".
   
   I cannot believe that the BBB can give Eden's Moving Services an A+ rating. This company is the worst run company that I've ever come across. The movers aren't trained, the foreman and estimators are unethical, customer service is horrific, and the owners don't take accountability for their company's mistakes/bad behavior.
   
   Throughout this entire nightmare, we always had to chase Eden's and we only got excuses why it was so difficult to get any information from them. You would have thought that one of the owners would have reached out to us given everything that happened - radio silence from them.
   
   Please do yourself a favor and don't let Eden's move your stuff. Don't be tempted by the low price like we were. You will pay for it in the end because you will have to replace all the stuff they break, and you will have a horrific experience.
   
   One reason I gave my business to Eden's was because they are a small family business and I like supporting small businesses. Well Eden's give small family businesses a bad name. The owners of Eden's should be ashamed of the poor way that they conduct business. I have no doubt that Eden's will not be in business very much longer and the few employees that they have left should run for the hills. To the owners of Eden's, just remember that karma is a b__.
   
   I'm happy to speak to anyone about our horrific experience. Please call me on 408-510-4409. John & Linda Russell.

   

2. Greanddaughter's move.

   Granddaughter , husband and 3 children used Eden's Moving Service, Inc. DON'T USE THEM EVER. she was treated with absolutely total disrespect. company lost very special items and only "found" the items after being threatened to BE TAKEN TO small claims court. Suddenly their lost items appeared.
   
   oh there's more- delivery driver didn't have help unloading so he got guys from Craig's List to help. They left trash around and even urinated in her bathroom and left urine on the toilet seat. Disgusting service.. disgusting people- I could go on but you get the message. Do not use this company.

3. Fantastic movers!

   Friendly, on-time, efficient, VERY careful even with our heaviest possessions. Our sales reprasentative, Marti, was awesome! Responsive, professional and helpful. Nothing lost or broken. HIGHLY recommend.

4. Outstanding Service. wonderful attention to details.

   We moved from CA to a home in CO and these three guys were the most meticulous, careful, fast, hard working movers I have ever had the pleasure of hiring.
   
   Their wrapping skills were unparalleled -- we had an antique console with speakers. They cut cardboard to inlay where the speaker fabric was, wrapped it in a moving blanket and then wrapped the entire thing in strategically cut cardboard. Everything arrived safely.
   
   They were incredibly kind and had great taste in cologne!

5. Great Crew.

   Foreman Aza and his crew did a suberb job. They did what they had to in order to fit all of our belongings into a limited space storage unit. They took all the stress of moving out of the equation. I would definitely recommend this company to others.

6. Great moving experience.

   Nice and professional movers. Good communication.
   I moved around many times with work, but this is the first time I hired Eden's moving services. The movers did an outstanding job and were the best that I have ever dealt with.
   
   I highly recommend using their moving services. I also strongly recommend to follow their packing guidelines and to get the right insurance for your move. It was refreshing to learn how they offer all the information up front and try to help you have a smooth damage free move as appose to companies that tells you after how it's not their fault that your favorite mug broke.

   

7. Moved from Kansas City to Salt Lake City.

   I don't usually post this sort of thing, but I am going to post this for my sister. Edens moving service charged my sister $1800 to move from Kansas City to Salt Lake City. She paid $1800. The movers were very disrespectful to her and her belongings. Heavy items were placed on top of items labeled as fragile. Moving blankets were not used properly to prevent rubbing between furniture. The truck was not packed correctly. As a result allot of her belonging were damaged. We are currently talking to Gary Goodwin in hopes the company recognizes its poor service.Why pay $1800 to have $500 of damages and not even get an apology.

8. Excellent work, great move!

   Excellent team at Eden's moving services, providing an excellent service, door to door, fast, easy with the highest of standards.
   They provided us packing materials and sourced storage too for the entire move.
   
   Their sales representative, Sam, was wonderful. Friendly, patient, organized went over with us on every little details and answered every question he could even not related to his responsibilities.
   
   I fully recommended them to anyone who is looking a reliable responsive professional moving company. Would not hesitate to book with Eden's in the future.

9. Great experience!

   Eden's Moving Services movers were on time with tons of energy and good vibes, friendly, worked hard and fast while taking good care of our things and even helped me repack two of my boxes that were not packed very well. It made a stressful day very enjoyable and easy. Great communication from the the first call. I Will absolutely hire them again and already recommend them to my sister in-law that had to move too two weeks after we did and she had the same excellent experience. Thank you edens for everything!

   

10. Excellent three stage moving experience.

    This company truly is as good as it gets and then some. The administrative side simply can't be beat. They were friendly, organized, incredibly flexible, patient and professional. Eden's sales rep, Mike, helped me arrange a three stage move and never once did I feel as though I was being pumped for extra money, or feel like this move was as complicated as it actually was. The movers themselves were kind, caring, and incredibly tenacious. I have no idea how we would have gotten into our new home without them. Thank you!

11. Excellent Moving Services.

    This is my second time moving with edens and I will definetly hire them again next time we'll need to move. Great customer care, friendly while professional, moved our home like they are moving theirs. Thanks edens for another easy fast move. You are awesome!

12. Can't claim due to their invoicing error.

    I went with them based on their reviews and confidence, I was miss led about coverage. They underspec'd the job leaving us to take many items in our car (fully packed boxes that didn't fit on their trucks).
    
    We have $1000s of dollars of damages and lost items! Which they won't let us claim due to an invoicing error. ( As soon as we wanted to claim, additional fees appeared even though we have a fully paid invoice and receipt ).
    
    They didn't assemble shelves and bookcases that they dissembled (probably because they knew they lost peices).
    
    David was terrible and explaining everything, miss led us about insurance, Percy is very rude and abrupt, Gary is much easier to handle but is hiding behind policy and doesn't care enough to actually help a customer out.
    
    So because they billed us wrong, damaged and lost our furniture though their negligence we're picking up the bill because they won't do anything until we pay extra money due to them mis-billing again due to their negligence.
    
    I've used maybe 5 or so movers in the last 10 years and these are the worst buy far, and that's competing with the ones that dropped and broke a motorcycle!

13. Excellent movers with great attitudes and great service.

    I used their moving services moving from Berkely CA to Boulder CO beacuse I got accepted to University of Colorado in Boulder. The office reps were super helpful, and they took care of all the arrangements. The guys came on time and in uniform, and everything was loaded onto the truck and and secured within a couple hours. They move quickly and don't waste time on the clock. The company was awesome for been able to squeeze me in with I think a short notice for a one bedroom apartment move. I felt 100% comfortable from the first phone call through to when they finished the job. I highly recommend them and very happy for the great moving experience that I got!

    

14. Great local movers.

    I hired them for a local move in highland's and they did a great job. The teams they sent for the packing and loading were friendly and professional. They came on time and worked super-fast then transferred it to my new address unload and unpacked everything, reassemble our beds and dining room table even better than it was before the move.. As appose to the stories I heard before the move about moving companies (even you), Nothing got broken, no damage to our old house nor our new house the move was perfect. No complaints just a big thank you. Not planning on moving soon but when I will I will call you to schedule for sure.

    

15. Great moving experience.

    Those guys are super professional, fast, efficient, and very friendly. I didn’t use their packing services because my wife wanted to pack and git rid of some stuff but they were extremely careful with moving my stuff and took only 9 hours to complete the job for a three-bedroom house. They carefully wrapped everything that looked delicate and did not come close to breaking or even scratching anything. This was the best moving experience I've ever had, and I highly recommend using their services. Thank you guys.