Eden's Moving Services Inc.

70 Reviews: Add Review

1. Great Job!

   I have moved a few times, both locally and long distance, and this was BY FAR the best experience I have had yet! They were so polite and helpful and actually did everything they promised they would and stayed within budget.. but the real kicker is that everything arrived ON TIME AND NOT BROKEN!! WOW!! To the last moment they were polite and nice and working so hard! I would recommend them to anyone who needs to move, its already such a complex process, these guys made my life that much easier! THANK YOU!!

2. Had Great Experience.

   Finally after over 10 moves in the past 12 years, this one to woodland hills, CA was smooth and easy, I have nothing but good words to say on this guys.. They are proffessionals packed and handled my Items perfectly.. they stood by their word every part of the way all my Items arrived in great condition within 8 days (they promissed 3-10 days) Joe my Sales Rep was great, always answered my calls, as well the driver Antony that was super nice and helpful ..I will have to move back to Colorado probably next Fall and will not hasitate to use them again.. I am happy to recommend them!

3. Great Company.

   I did a move from HI to CA,  and was supposed to ship in final destination to Austin TX.   They moving company I hired for the move cancelled and could not complete my move to OH.  When my plans changed I found  Eden's to help me with the Shipment from CA to OH.  The movers picked up my shipment from a warehouse in LA and though they said it would take about 5-14 bussiness days they got our stuff to us in about 7 or 8 days.  I'm so thankful to have found them they really took care of us for the move and I would recommend them to anyone looking for a mover.

4. Eden's Moving and Damaging.

   Do not use Eden's Moving.  I moved from Denver to the Bay Area.  I have missing boxes and many of my moving furnishing came damaged.  In addition, they ignore you if you claim damages.  You have to keep calling and calling.  I told my friends who were moving after I did to stay away from this company.
   During the pick-up move, they damaged the wall.  I called about 7-10 times, but never got a response back.  In the end, I ended up giving up because the person who bought our house wasn't bringing up the issue.
   During the moving delivery, the company they hired at my new house was unprofessional and took forever taking constant breaks.  In the end, even though we bought the full packing and delivery services, all my family members had to help to move because it was getting to be like 7pm.
   Overall, I do not recommend using this company for moving.

   

5. GREAT Movers!!

   I moved from Colorado to Massachusetts, what a move!  I started from the very beginning and went online to find a reasonable and honest moving company.  Wow!  How to do that?  I went with Eden's Moving Company.  Sumi and James moved my stuff for me and may I say they did a wonderful job of answering all of my questions, they were SO friendly and made me feel at ease.  They made my transition from Colorado to Massachusetts a very smooth and easy one. .

6. Worst Possible Experience.

     I contracted Edens Moving Service to move my personal belongings from Wyoming to Colorado. This included a full packing of the personal belongings. During the 3 day window that they needed I was contacted by their driver, stating that he would be onsite by 9 am the following day to start the move. At 9 am the following day, the driver called to say he wouldn’t be there until 5 pm. When the driver arrived, he was alone. When I asked where his help was he responded that he would find some at the local truck stop. He spent the rest of the night packing up our items. I arrived at the house at 7 am the next day to find the driver there with a temporary worker that lasted approx. 2 hours. At this point I assembled a crew of mine to load the trailer. At the pace Edens was moving, by my estimate it would have taken 4 days to pack and load the trailer, and we were closing on the house in 2 days. During the day Edens lone worker packed items while my crew loaded the trailer. There were several extremely heavy items that had to be loaded (industrial toolboxes and a gun safe). While loading the gun safe onto the trailer the ramps (designed to hold the weight of a car) collapsed. For the remainder of the loading process we had to walk up the ramps that were in splinters, blocked up by various household items. At some point the Edens driver moved the grill from the back deck to the front through the living room, spilling the grease trap from one end of the room to the other. The Eden’s driver wrapped a standing jewelry box in a shipping blanket and slid it down the stairs. The remainder of the move, several people found loose stones and jewelry laying throughout the house and moving truck.  By the end of the 1st 14 hour day with 7 men we were approx. 75% complete. The following day, Eden’s driver and I loaded the last of the items. Eden’s finally pulling out of WY @5 pm. All total Eden’s was onsite in Wyoming 3 days. I was told it would take no more than a day and a half. During the load, the Driver presented me with an estimate for the move. I let him know I would be contesting the bill and for certainly expected them to cut it and reimburse me for the carpet cleaning for the spilled grease. My wife also communicated this to the salesperson on the phone. While my belongings were in transit I spoke with their manager about my disappointment. I agreed to a reduced price and communicated that I expected them to reimburse me for the carpet cleaning. When Edens arrived in Colorado they wanted payment in full for their services. I paid them that amount less the cleaning bill. At this point the foreman called the home office. The woman on the phone demanded to know why I short paid them. I explained the carpet cleaning at which point she became irate. I will admit I was absolutely at the end of my rope as well. I vented on her about the horrible service and she hung up. We finished the day moving the items back into the house. During the unpacking we found several items that had been damaged during the move. The Edens foreman documented the damage and we moved on. When we tried to file a claim for the damaged items Edens Manager told us that they would not allow us to file a claim since we didn’t pay the full price for our move. I would estimate the total damage to my property somewhere in the $1,000-$2,000 range. This experience with Edens could not have gone worse. Arrived late, Without enough competent help, Damaged my property, Takes no responsibility.  .

7. Co-ca move.

   I would like to take a moment and thank you and your company for the AMAZING service you gave me and my family. We recently moved from Denver to Santa Barbara and booked our move through Edens. You gave us a little higher of a quote then other companies, but, Joe was a very considerate salesman and seemed to have all of the right answers to our never ending questions. Your movers came in and packed everything up and had it loaded on a truck in 5 hours. We had a 3 story house so, I was very impressed with how professional and quickly everything was executed. The one snag that we had was a missing picture box. When I called and talked to customer service, they were very quick to respond and I had my pictures within a week. A couple of nick and dents here and there, but, I'm guessing that's how most moves go. Really nothing to complain about. At the end of the day you really took a stressful situation and made it much easier handle. Thank you and I will definitely be referring you to any of my family and friends who will be moving in the future.  .

8. Damaged items Lost items no customer care.

   Probably the only things that company was good in were cheap pricing and timeliness of delivery. I would not rely on them for anything else. Their movers at packing end and delivering end did not understand english (written or spoken). So it doesn't make a difference it you wrote fragile/china/handle with care on some of the boxes. Your stuff will reach you in pieces, except for pillows and heavy furniture items which no one could break anyway, even if they tried. They lost one of my ottomans even though it was numbered with furniture. The mover gave m his written word that he will get thar couriered once he goes back to their hub in Kansas city. Since then, I have called the company too, who say they will try, but I haven't heard back anything. The actual agent 'Keri' who actually talked to me everytime before the move, is never available after the move. She doesn't answer my emails or phone calls. All in all, 5 of my cups of china and 2 china bowls are broken into pieces, other than scratches/damages on rest of them.  I am still giving them 2 stars for their pricing and timeliness of delivery. They did not charge me alot higher than originally promised (except for around 100 bucks). However, I would not recommend these movers to a friend.

   

9. Eden's Moving.

   Advice to all movers..count your inventory list twice! Eden's Moving was a terrible experience that starts the moment you commit. The salesperson did a good job of swindling me into using them by giving me a quote substantially lower than what I ended up paying. On the day of the move they showed up, told me I had more boxes than they expected (two) and next thing you know I'm handing over $600 in order for us to continue with the move. The reason it's so much more is because they base it on a range, not on individual boxes. The two boxes took into the next range.
   Almost EVERYONE who is in my position ends up paying the additional charge because what are you going to do? Schedule your move a couple weeks later? That's how long it takes to line up another mover. They showed up at the destination two days later than expected. The movers were fast getting items into my apartment and even faster leaving..I took a look around and a large book case was missing. I called them when they were a couple blocks away and they told me they had nothing else in their truck. The inventory list had my bookcase listed as a dresser (same as my tv stand) and this cleverly placed discrepency cost me a piece of furniture I had to pay to replace..so that's another chunk of money out the window. I opened a large wardrobe box and found a broken side table. The table was in there alone but the movers threw two small but heavy boxes on top of it and SNAP, my table came out of a box in five pieces. I also have a list of smaller kitchen items missing so I believe another box is missing. During my move they had to change from one truck to another so obviously they left the book case and box in a truck and some stranger is the lucky owner. I take responsibility for not being more thurough with the inventory list but frankly, had they not listed a bookcase as a dresser, that wouldn't have been an issue. How my small studio of furniture cost $2100 to move regardless of the $1500 quote is not an accident. This company gives you a small quote, gets you to commit and then shakes you for additional charges. They have had cases against them by the Better Business Bureau. That says it all.    .

   

10. Eden's Moving and Storage.

    Overall, our experience was a really good one.  The only negative thing I can think of was they came earlier to pack than we had hoped, but they did give us a 5 day window but I had hoped they would come later than they did.  So, technically they came early within that window.    The 2 movers, Roger and Tony, were very courteous, friendly and helpful.  The only thing damaged in the entire move was a dining room chair and a lamp shade.  We are in the process of filing a claim on the chair.   The cost of the move was more than we first thought, but we ended up taking a lot more stuff than we originally told them, so that was not their fault.  The 2 movers did everything they could to accommodate us with all the extra stuff.   They delivered exactly when they said they would.  After reading a lot of reviews about a lot of companies, we were expecting a lot worse, so this was a pleasant surprise.   I would recommend them.  The only other negative was we lived in Wyoming and they were out of Denver, so there was no one that came to look at what was to be moved and that is probably why the first estimate was so low.  But under not circumstances did we feel like the price went up because they were trying to just make more money.  We knew it was because we had a lot more stuff.