On this page you will find reviews on the company Excalibur Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Excalibur Moving Group – 3 (calculated based on 117 reviews).
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Great Service!
I don’t usually submit reviews, but I had to make sure to give props to Excalibur Moving Group for making my move so easy! My family has amassed so much stuff over the years (much of it isn’t necessities but we like to buy things) and it would be so difficult to move on our own. Though we like to buy a lot of stuff, we are frugal and want to find the best deal we can. After some research, we found Excalibur. It looked like a reliable company that wouldn’t force me to sell my kidney in order to afford it. I’m so glad I made this decision! They were so gracious in our move and understood the stress that it can put on a family. They took all the pressure off of us and treated our belongings like they were theirs. 10/10 I would definitely use them again.
Very professional!
I was not looking forward to moving out of my studio and figuring out how to get all of my stuff down to Florida.. But Excalibur made it extremely easy for me! Setting it all up was user-friendly, their communication was great, and they took great care of my haul. I was really impressed at how seamless the process was, experiences I’ve had in the past with other companies were a nightmare in comparison. A big thank you to all, and especially to the crew who helped me with pickup! Highly recommend this service to anyone who needs reliable, quality moving assistance.
Great for Cross Country Move.
The end of the school year came way quicker than I had anticipated. I looked around and realized I accumulated wayy more "Stuff" than I'd like to admit. After calling my parents it became abundantly clear that it was absolutely necessary to hire professional movers. Leaving New York to go back to Indiana was not going to be possible by myself. My single bedroom apartment was practically full, and there was no way I was renting a uHaul to make that trip myself. I was skeptical about hiring movers, but after doing some research I was extremely happy about settling on Excalibur. Their service was exceptional and the process was seamless. I'd gladly recommend them to anyone looking to move long-distance. They even allowed me the option to have them pack my belongings for me! I didn't need this, but its a nice service they offer.
The worst moving experience ever.
We opted for a binding price. The contract was very clear and we did just as we were required to do. Paid the deposit and set the dates. The movers never called on the day they were scheduled for pick up. I had to call Excalibur dispatch. Then after 6pm the driver calls and tells me they will be there tomorrow. So a day late. They said 9am. Never called us. Showed after 10am. Then advised us that the move was larger than the estimate and that Excalibur lies on the phone we needed to pay more. This is where it just gets worse. We can't get anyone on the phones initially. When we finally do Steve an Operations Manager does all this haggaling to get us to a "fair price" with the driver as if we don't have a contract and tells me I only signed an estimate. But we are getting a good deal and great movers. Steve agrees that there were some issues and we would be reimbursed 200.00 due to this. We sign to pay what we have agreed upon. The movers began loading us. We paid over 4k for a platinum pack and move. The movers told us we had to empty all the drawers and curios. A call back to Excalibur, Steve now has to tell the movers we have paid for platinum pack out and they have to wrap and remove all items from Cabinets and drawers. They get the house packed and they leave, packing items, cloths, plastic bindings all over the house. They did not pack an entire bathroom and a full linen closet. Taped none of the remotes or electronic items together for ease in use and unpacking. Left tons of real random stuff unpacked. Fine. We just want this over with. Delivery scheduled for the next day. We had been told by Steve that Tom-who negotiated my contract, himself and Taylor who confirmed my items would speak in the morning due to this major mistake in communication. He never called. 8:45am the movers show, they still want more than we have agreed to pay per our so called binding contract. We try to call Excalibur again. No answer. No one is calling back, No response to emails. We tell the driver we need to get on the line and get this cleared up due to the discrepancy. He agrees and then drives off with all of our belongings. Yes, they stole our items and held them hostage to extort more money from us! Excalibur would not answer our calls, we called the truck company the movers were with and got their dispatch. They claimed no knowledge of a binding contract and asked us to send them a copy we did. No response from them. When we finally get Excalibur on the line, we are told pay them what they want to get our stuff and they will send the truck back before they get "too far". The truck comes back and NOW the movers claim we owe even more because a mistake they made in the math! We get BACK on the phone with Excalibur and at this point Steve is yelling at my husband calling him an extortionists and how dare he not pay these guys for their work. Mind you we have already paid 3,100 of a 4k move that was a nightmare to start. In order to get our stuff we have to pay 2100 more dollars. They begin unloading. Not only are several of our tables broken, we have several large pieces that were damaged and we haven't even begun breaking open the boxes that contain our China, antique glass, etc. I have been taking photos and asking Excalibur how to send the information regarding the damaged goods for compensation. No response.
If you use these people may God send an army of angels to shield and protect you. Excalibur uses sub contractors and you find yourself in a loop of contracts that will have you paying way more than they agree upon since you aren't paying Excalibur you are paying their subs and the subs gives them a percentage of whatever can be stolen, bullied and extorted from you. We will proceed with legal recourse since we did in fact attempt to resolve via mediation as their contract stipulates, but since they are not responding and have already breached contract we will recover loss and any additional fees related to the legal recourse taken.
Use another mover. Pay the extra money and read all the fine print. More than anything stand up for yourself. They tried so hard to get more money than they did but my husband and I stood firm and it was only by the grace of God did this not turn into something extremely ugly on our first day in our new home. We will never do business with these people again and will ensure we review them everywhere we can based on this experience.
Awesome Moving Experience.
As an Interior Designer, I get more worried about my furniture than regular people. Just thinking of any of my precious pieces getting compromised in the process of moving pushed my anxiety to a new level. When I got a job offer at a Design Firm in Florida after living in New York for quite a bit, I was already stressed out about all the big changes that were happening in my life at the moment. I didn’t need the extra anxiety from the moving. I’m used to moving furniture from place to place, but this time it was my babies we were talking, pieces I collected throughout my entire carrier that means a lot to me. Thank god I found Excalibur Moving Group, they made the job so easy. I must say I had my doubts at first and believe me I am as bossy as someone can be. But it was great working with them. Everything got intact and on time to my home. The crew was great, they even tolerated me bossing around and all. I would really recommend them, I’ll even consider using them with my clients in a near future. Also, the price compared to the quote was almost the same.
EMG = Heavenly Experience.
The Excalibur Moving Group is the best moving company I’ve ever dealt with. I’m no stranger when it comes to moving across state lines, and I’ve had many bad experiences, but not with EMG! The the staff was proficient, kind, and helpful with my move from Florida to Texas. I have two kids under three now, and I was worried about moving with them. EMG relieved that stress! I got to focus on my kids, while they safely moved my furniture hundreds of miles away. To top it off, my quote matched the final price! The entire process was flawless! I barely lifted a thing. The movers had great personalities, and we formed a little bond! I will be using EMG for my next big move! Thanks guys!
Great Local Move.
You can trust Excalibur Moving Group. Moving is typically a stressful event--Excalibur helped make my last move much better than any previous move I've had to make.
Their customer service staff was very helpful and patient with all of my questions, and I never had any doubt that they knew what they were doing and were taking good care of me.
Their staff is friendly and professional, and everything was moved and placed just were I wanted, without a single damaged item. I'll definitely be using these guys again.
Amazing service!
My fiance got offered a job in Texas, after having lived in New York for 10 years. For 7 of those, we've lived in the same apartment, and accumulated so much stuff that our friends have called us hoarders before.
It goes without saying we were very nervous about how we were going to pack up our whole lives and all our belongings and send them across the country. I did quite a bit of research in determining which company to use, and Excalibur had amazing service reps that eased my fears over the phone. The pricing is very reasonable, and the actual move itself didn't let us down. We have a few vintage pieces we've picked up over the years, and the movers did an amazing job with keeping them safe. Hopefully we won't be moving any time soon, but if we do, we're definitely going with Excalibur again!
Great!
Excalibur moving group went above and beyond to fit my needs. Normally I get quite skeptical about people helping me move because I've had bad experiences, but Excalibur moving group immediately made me feel comfortable through their polite and easy communication. If you're looking for professionalism and ease
that won't get in the way of the stress that comes with moving definitely contact them.
Highly recommend, quick and easy.
I definitely made the right choice when I chose the Excalibur Moving Group. Their process moving me from Mississippi to Florida was quick, painless, and stress free. It became clear to me that any other moving company just couldn’t be as good as this one.
I especially enjoyed the customer service in this company. Everyone listened and accommodated to my specific instructions with things such as taking care of fragile boxes and where to place certain other ones.
We were so pleased with this company that I know I would absolutely choose them when or if I decide to move again, although I’m very happy where I am now.
Overall, the Excalibur Moving Group was 100% worth my time. I highly recommend this company to anyone who needs to get from state-to-state quickly and easily.
Amazing Customer Service.
Excaliber Moving Group does more than deliver. These people are courteous, kind, and genuine! Nothing about it seemed like a transaction of money. It was almost like my friends and family were helping me move my things. They took care of everything I needed and made it seem so effortless to move. I will continue to use their services in the future.
Do not use.
Excalibur underestimated my move by $7,000. when the movers from United Moving came to house they raised the estimate to 7,000. Even though Excalibur worked a deal with the movers it still cost me $2,000 more. They also hire the cheapest movers they can find. Movers were not polite to my wife and even asked for a tip. The truck they used to haul the furniture I would not use to haul my horses. It leaked and was very small so they had to cram everything in. Worst yet they ran out of room on vehicle so just got in truck and left. I had to sell at a huge loss a refrigerator, washer, dryer, 2 couches and a grill. I have asked for compensation for this loss but I can not get anyone to reply. I guess they got my dollars now. good luck if you decide to use this company and United Movers.
State to State Move.
I had just got offered a new job in Arizona, but I currently lived in Pennsylvania and had no time or desire to pack up my apartment and drive all my stuff across the country myself. So I started looking online for some moving companies that could do it for me at a reasonable price. I was also looking for one with good reviews so that I knew my stuff would be in good hands. That's when I stumbled across Excalibur Moving Group, and after doing some research on their site and a very pleasant phone call which answered all my remaining questions, I determined that they were the right company for me. They quoted me an amazing price (way cheaper than other companies I talked to) and got me scheduled right away. The delivery guys went above and beyond in both the loading and unloading of my items, which were in the same condition as I left them when the move started I might add. They made a very stressful time so much easier and relaxing for me be getting all my stuff to my new place on time with no extra hick ups. If your in need of some help moving Excalibur is definitely the way to go. Highly recommended!
5 Star Reviews Are Likely Fake.
I would suggest recording every call you have with the company, they will make promises on the call and when they do not deliver they will deny the conversation occurred. Director of Operations Stephen Erickson is likely leading the charge in this practice.
They broke a lot of my furniture, rummaged through my boxes, and it looks like my boxes were kicked all the way from New York to Texas. I have attached a PDF with my full list of complaints.
A Pleasant Experience!
Due to having a husband in the military, our family has needed to relocate a bit. We used Excalibur Moving Group with our last move and will use them for future moves as well! The employees were professional, punctual, and made our move as stress-free as possible! The prices were also reasonable, and we appreciated the 5% discount to those in the military. Overall, a wonderful company! Thank you so much for all your help!