First Call Relocations

206 Reviews: Add Review

1. This place is a LEGITIMATE SCAM!!

   Do not use this company at any cost!! They will rip you off as they did me. PLEASE WARN OTHERS!! PLEASE BEWARE of First Call Relocations! THEY ARE A COMPLETE SCAM!! This company is totally unethical and employ liars and crooks!! I booked an out-of-state move with them in December and was asked to submit an initial deposit of 33 % via ACH bank transfer to reserve my move. That should have been my first clue! 24 hours later I submitted a cancellation to them via email, which is according to their stipulations in their cancellation/refund policy, which I did. They cancelled the movers but never sent my refund back!! Ever since then, I have called them over 30 times and have the phone records to prove it and have not been able to get anyone on the phone that has the "power" to get me my refund back! They just keep passing me around to the accounting department which is never in the office, or is in a "meeting". They have also hung up on me numerous times! The "agent" who booked my reservation was Aaron Brightman, which was probably a fake name too! He is the biggest scammer and liar of them all!! One of the times that someone did answer my call, they we're not helpful and the lady was rude and screamed at me saying that I was NEVER going to get my money back and hung up!! No one has any intention of acknowledging me nor has anyone addressed refunding me my money. They are TOTALLY fraudulent, unethical and are crooks!! They are thieves posing as a reputable business that will hopefully shortly be shut down!! STAY AWAY!! Beyond that, they are very disrespectful and seem to have no sensitivity toward my situation or have any intention of resolving it. I am glad that I have filed a fraud claim and involved the Consumer Fraud Protection department of the Attorney General of Indiana and have also involved a private Attorney and have filed a fraud claim with the Chase Bank Consumer Fraud Division and they are all on it!! PLEASE DO NOT GIVE THESE SCAMMERS YOUR MONEY!! I don't understand how TERRIBLE PEOPLE like this can own a business and be crooks with no heart or ethics!! I HOPE THIS NEVER HAPPENS TO THEM PERSONALLY. BUT, WHAT GOES AROUND COMES AROUND!! BE WARNED!! Please STAY AWAY from this company. They will lie to you & they do not live up to the terms they promise. I wish I knew better. This company needs to be banned, We are still waiting for our $846.30. Please look for another moving company & read the past reviews before using the company.

2. This Company is a Scam.

   They regularly bait and switch customers (go read the Better Business Bureau). The movers showed up and said we had "way more than they were expecting" and wanted to charge me 4x what I was quoted. Its all a scam. When you try to get your deposit back or want to take to a customer service rep, they hang up on you. The least professional company I have ever worked with. They also keep opening up new profiles on review websites (like Yelp) so people won't see how many negative reviews they have. On Google, they are clearly creating fake profiles or having their employees post. Its super obvious because they all posted 5 star reviews around the same time.

3. First Call Relocations.

   We have had a long distance move 11/16/18 from the State of WA to OK. Dealing with First Call Relocations (est. 42K we have spent :) and without telling us until after they got all our $ on the delivery date 1/21/19, did they finally have the truck driver tell us WE WERE NOT GOING TO RECEIVE all our furnishings on this day & that the rest was coming on another truck. Mind you, we were told the company had known way ahead of time that there would be two trucks, but did not have the courtesy to share that with us. We are missing a 1/3 of our stuff and they can't give us a ETA. They wanted us to sign the invoice that we received it all! Sorry we did not sign & want an ETA still on 1/23/19 we have no ETA! Instead they hung up the phone on me. From the get go it has been a Total NIGHTMARE! I would not recommend this company to anyone. We were lied to, phone calls hung up on, charged way to much, told there would be no surprises and it has been one sad surprise after another. I pray we get the rest of our stuff. We have been treated like we are an inconvenience instead of a CUSTOMER. BEWARE the packing was terrible also! We have so many items broken, scratched etc. & were totally over charged. It will be unfortunately a long claims form. We will be turning them into BBB, as no one needs to have this same negative experience. We give their sales department is a 10 to sell you to go with the company (many untruths told to reel you in) & a BIG "0" rating for every other department with this company!

4. Move was party.

   First Call was absolutely amazing. They handled every single facet of this move. The call to set the move up was so easy. Matt was so polite and helpful. The 4 movers that completed the move for us were great also. Price was very fair and I will highly recommend First Call Relocations to anyone I know moving.

5. First Call Relocation.

   BEWARE of this company. To make a long story short,the estimate they gave me was $2500 to move my belongings from Indiana to NC. This is a 1 bedroom and no appliances, no dresser, no sofa no kitchen or dinning room table or chairs. I packed everything. I know the $2500 was an estimate and most likely would be more but not $6000! I am a female and a senior citizen and felt they gouged me and nothing I could do since everything was packed. They told me I had 1500 cubic feet and I told them no way but assured me I would be reimbursed at the end if I didn't have that much. I had a moving company here review my inventory and he said I didn't have half that much of inventory. They haven't sent me any reimbursement just demanded $2000 on day of delivery or they would not unload my things. Do not use this company, you will be sorry! For all the good reviews, they are fake from them posing as customers. One way they gouge you is use space reservation which I did not request. Space reservation is mostly used by companies who want only their things moved and not with others. I felt lucky to get my things. I will admit the movers did a good job packing and unloading but the company's charges are absurd.

6. Got right to it!

   First Call Relocations was the first call oddly enough. We spent time with them going into each room and comprising a list of items to be moved. We also needed 2 of our cars moved at the same time and they scheduled that for us as well. Everything was picked up the same day and delivered the same day. We got calls notifying us when to expect them on each end. The work and service they provide was clean and honest. We were not uncomfortable at any point with these men in our home. They were respectful and friendly and we are really fortunate to have worked with them.

7. Best moving company.

   First Call Moving you guys are the best. No way I could have handled this move myself. I called around in the beginning to get done numbers on Uhauls but I quickly found out in my case is more expensive then hiring a mover. I gave you guys my business because you told me the truth. You told me the truth about your company and how every move goes. All my furniture was nicely wrapped and nothing got damaged at all. I saved a bunch of money and I owe you a big thank you.

8. Fair choice.

   I tried not to read into moving reviews too much while I was making my descion. I wanted to make sure I gave each company a fair shot without knowing anything about them going into the process. I picked 5 companies I was going to talk to and I got prices from them all. Once I started looking into the companies I ruled out a few brokers. In the end I selected First Call Moving. They were the nicest and most affordable and of course not a broker. They did such a quality job moving all this furniture and it took them only a few hours. Best mover I ever used hands down.

9. Refuse to refund deposit.

   We had planned to make a move from California to Idaho. We entered the information on the Home Advisor site. We were contacted by several moving companies. First Call Relocations called and had what seemed to be a good option for us. We were told verbally and in written form in the contract that if we paid a deposit it was 100% refundable if we cancelled 3 days prior to the move. We paid the deposit of $2090.00 in October 2018. We had an open date for the move, but the representative we dealt with, James Mitchell, filled a date of December 2, 2018 stating a date was required but not to worry due to the cancellation policy. We were fine with that. We had a critical family health emergency and had to cancel our plans. The relative is now in hospice care. We contacted James Mitchell in late October 2018, and he said it was not a problem, and he would cancel. We waited but the refund did not arrive. We called James who stated that he would check with the cancellation department. We made several more phone calls and sent emails but James did not return any of these. It is now January 2019 and still no refund. We have contacted the Better Business Bureau in Indianapolis. They could not get anyone to return their inquiries.
   We have now filed a police report with the Indianapolis Police Department. When we did this, the officer who took the report said that ours was the second complaint that week only the other person did not only lose their money but all of their belongings as well.
   We are a retired couple in our seventies and can not afford to lose $2090.00.
   Home Advisor stated that First Call Relocations is not in their system; however First Call Relocations got our information from the Home Advisor site.
   We have no recourse as James would not accept a credit card but needed our banking information to take the money. We should have questioned this. We caution others to beware of this company.

10. Experts.

    First Call took care of business. They called me as soon as I went online looking for moving companies. We were on the phone for about 45 minutes before completing my list. The moving expert went over all the packing I had to do as well as what the movers would. When the movers finally showed up I only paid the price I signed the agreement for. Nobody asked me for any wextra money once and I took care of the care with a tip because of it. It was impossible for me to do this move myself with a UHaul so thank you for Relocation.

11. Bad moving company.

    After they read my review they responded they could not find me in their system..how convenient!! I was on the phone with them every other day for almost a month! No I will not be calling your customer service..I’m done with ever dealing with you again!!

12. Thankful.

    I had a quick move before the holidays and I normally don’t write reviews but this move went so easy and smooth I had to share my experience and let everyone on the web know that First Call deserves 5 stars for sure!

13. Strong team.

    This companys ethics are outstanding. They have a strong sense of pride in all aspects of what they do.it was that time that we all dread, moving.
    
    I put my feelers out on the web and was able to stumble across First Call Relocations. Not only was I treated like I mattered, I was told and then shown exactly how moving is suppose to go.
    
    I was explained in detail just what to expect on the day of the move. Then when the 3 men showed up on my move day, ON TIME it went stress-free. They handled every item carefully and off they went.
    
    Then delivery day came and believe it or not, all my stuff was fully intact and put just where we needed.
    
    I want to thank you First Call for making this a great experience and a reason to call you all again in the future.

14. Appluase.

    First call round of applause. We had our doubts early on only because stories we e read from other companies but you guys went above and beyond to make sure we were comfortable and satisfied. The first call we had together you guys explained in detail what would happen and how the pricing worked. So as we went through our pieces we were able to decide which ones were not worth the cost of shipping. This alone saved us hundreds. It was just a nice experience dealing with a company that cares. The movers knew the ins and outs of our area before coming which meant they took the time to see some roads were not truck accessible. Long story short we could not be happier with the service. If another move comes up in the future you are our company.

15. Do Not Use This Company.

    I called them to assist in a move of 1000 miles. at first everything seemed great. we scheduled this move months in advance. I had multiple bids and they were the cheapest. we received a bid of $7500 to move about 1500 cubic feet of stuff. When they arrived to do the packing they had me start signing paperwork to get going. Then we were told that the price had changed to $23,000 as we would use over 3200 cubic feet of space. They tried to negotiate with us and basically made you feel like a hostage. They claimed that our stuff was way more then what was quoted. We canceled service with them same day and went with another moving company. The other company used quoted us for 1600 cubic feet of stuff and once it arrived we were told it was less than they had quoted. So as you can see nothing but lies and scams here. they are out to steal your money do not use this company.