On this page you will find reviews on the company National Van Lines Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Van Lines Inc – 4.1 (calculated based on 144 reviews).
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Always a good experience
This was my second time using NVL and just as my first time, I knew my possessions were in good hands.
Aaron Bacon, who I worked with both times, has great communication skills. He explained how this process would work, was able to answer any questions, update me on timelines & would check in, in between.
The pick up crew was nothing short of helpful. Shocker that we were not as prepared as we thought. They were patient, helpful and kind. Also hilarious which made everything less stressful!
My drop off crew, Laimus Petkevicius and his men, we’re so kind and attentive. Laimus takes extra care of folks belongings and makes sure his crew is working as effectively as possible. He really goes the extra mile and I’m happy I got to work with him.
Thank you to all the folks who helped get me settled! I’ve already recommended NVL to folks and will continue to.
Would recommend to anyone!
My entire experience was as smooth as can be from beginning to end. Aaron Bacon helped me upfront and gave me a very reasonable rate that beat every other competitor's price. I was really nervous about this move from Seattle to Phoenix by myself and Aaron helped prepare me. Junicci and crew picked up my things in Seattle. They were on time and helped me pack my TV's and a few other items I had a hard time packing. They were so friendly and no walls or items were damaged. My stuff arrived early and ahead of schedule in Phoenix and Junicci and the crew in Phoenix were fantastic! They even worked on New Year's Day! All of my items arrived unscathed and in perfect shape. I would recommend National Van Lines to anyone, such a great, positive experience! Also important to note, the price I was quoted by Aaron Bacon, was the price I paid.
Honest, reliable, reputable company!
I have moved many times before and it has NEVER been a good experience!! This time I did my homework and checked the BBB (better business bureau) website for reputable movers. I called and spoke to Aaron Bacon, which was very professional and answered all of my questions. He even explained to me how to search any moving company online to know if they are brokers or moving company and how many drivers and trucks they own! Super valuable information as I have been burned in the past with moving brokers! I obtained a binding estimate and it was exactly that price upon delivery of my move! They arrived at the date and time as agreed upon, thoroughly wrapped all of my furniture with blankets and took very good care of my property. David, my mover was excellent as well. This was my first interstate move from Fl to TN and I had everything within 48 hours of pick up! Although they are not cheap, but peace of mind and reputation is worth it! Most movers will quote you much lower price but you will end up paying more in the end with extra charges! I will definitely use this company again in the future! Thanks again!
Excellent service
Job offer was received - move was completed within 1 week. Everything has happened very quickly - from the offer to actual move. Aaron Bacon, coordinated everything in a very professional, efficient manner. Driver Harold Hess was very kind and understanding. Hopefully my next move can be better planned on my part.
Thank you. You made a stressful move less difficult.
Deirdre
Fantastic service
We’re so pleased that we chose to work with National Van Lines for our move from Illinois to California and we could not have been happier with the service we received! I was quite taken aback when I first started shopping for moving companies by the numerous online reviews narrating horror stories about what ordeals one’s furniture and personal belongings could go through at the hands of unprofessional moving companies so I was a bit nervous and worried about how things could go wrong. After contacting a few companies and getting their quotes, I was even more confused because of the conflicting information I was given: they all claim themselves not to be brokers so they would not outsource the actual moving project but they all demand a high percentage of the total charge as deposit. My conversations with them just left me feeling unsure about their professionalism. Fortunately I reached out to National Van Lines and Aaron Bacon, our moving coordinator, immediately did a virtual survey of our house and provided us with a quote of a flat rate charge. Aaron is super friendly and knowledgeable, and just by speaking with him I felt assured that I finally found a professional moving company and our stuff would be in good hands. Aaron also informed me that they do not charge a deposit at the time of booking or pickup and we only need to pay once in full at the time of delivery. Aaron stayed in touch with us for the confirmation of pickup date and the driver he connected with us is superb. Arthur Zmuda, our driver, is very helpful as well. He is punctual and his team works with a high standard of professionalism. They dissembled, packed and re-assembled our furniture with care so that nothing got damaged during the moving process. No delay whatsoever with delivery! The efficiency and professionalism this team works with saved us incredible amount of hassle and we highly recommend working with Aaron and Art for your cross-country relocation!
Transport of family antiques to my daughter in California
Aaron Bacon was a good guide for my way forward in transporting my family heirlooms to my daughter, Rose, in San Jose CA. He helped me through the small print to choose the best fit for me and gave me clear expectations. John Lloyd, the driver and his crew were very careful with the vintage items and everything arrived in good shape. Thank you for a good experience, Sarah Province
Great movers
Aaron Bacon of National Van Lines worked his magic to get a great deal to move me from MS to NJ. The price quoted was the price. No hidden fees. The movers were friendly & efficient. He also recommended an auto transport for my car. The move was great from A to Z.
Loretta A.
Late and unprepared
I did not have a good experience with this company. From the very beginning they tried to change my pickup date at the last minute. Next they didn't bring the proper ramp to load my small car. They had to drive my car halfway to the shipping location to load it onto the moving truck. They left my gas on empty and it was on full when they picked it up. I paid to an additional $600 to have my car shipped to keep the mileage down on my car. they did NOT reimburse me for the shipping fee of my vehicle. Half would have been fair. They also, delivered my total shipment 2 days late if the promised. Shipping date. I paid this company a total of $2338.38 for this experience. Did I mention I packed all my belongings myself in tubs and had no more had no more than 20 items shipped. This company does NOT except responsibility or reimburse/ compensate their customers properly. I will recommend this company to any in the future.
The easiest part of my Sea to NYC move
I used National Van Lines this month to handle my move from Seattle to New York. What could have been a very stressful process was handle with such care, professionalism, speed and ease. Communication was speedy, the crew was on time friendly and efficient, and the no surprise costs from the first estimate!! I can’t thank Aaron Bacon and Jimmy Lanager enough for such excellent service! I wasn’t expecting the process of working with movers to be the easiest part of my move. THANK YOU
Excellent
I used National Van Lines to move furniture from Wisconsin to Virginia, and they did a great job. Aaron Bacon from Chicago planned my move and kept me informed along the way. Aaron was pleasant to deal with and always available to respond to my “where is” questions. The movers who delivered today were great! I would use them again, hopefully not too soon!
Late, terrible communication
Packing and loading by a local carrier was fine.
Unfortunately my story seems similar to a few others here and on Google reviews; the communication problems have not been fixed.
Our initial delivery window for a 2300 mi move was 8 days long, and 4 days into it without hearing a peep from NVL I called them to see if they knew a firmer date. That’s when they told me that the truck had not yet left the origin city. But since there were still a few days left in the window it wasn’t late yet. I asked them to call me the next day or if anything changed, and they never did. At the end of the delivery window I called again and they told me the truck would be leaving in 3-4 days. But they were supposed to call me if something changed! 4 days later, when the truck was supposedly going to leave, I called again and now hear that the driver was unassigned (again without telling me) and now the delivery date will be in another 10 days - 2 weeks after the end of the initial 1-week delivery window. They offered compensation per day, I asked for the proposal to be sent in writing to my email and -surprise- it never arrived. I asked for them to call me every day even if there were no changes, and they never did. At this point I have no reason to believe the dates they tell me, or that I’ll even be notified when plans change.
My family just wants to resume our lives.
Simple, Seamless and Satisfactory!!!
We are completely satisfied with National Van Lines. We moved from Colorado to California. Our first contact was Aaron Bacon. He was able to set up the move and provide an estimate by email since we are not always able to answer the phone; this was very convenient. Aaron always responded promptly and answered all of our questions.
The move went very well. Our mover Nate called to let us know that he'd be there on a Wednesday morning, and he was-as promised. The guys were very friendly and respectful.
They took special care with all of our furniture. We were impressed with how much they wrapped everything. We were the only family on the truck, which meant that they were going to be in San Diego in a couple days, so we high-tailed it out of town. We beat them to our new home, but Nate kept us in the loop about where he was and his status.
Just as when they packed all of our stuff up, they took special care unwrapping it, and offered several times to put our bed together and help with organizing the furniture. On a personal note, all of the guys were very personable and we had some great conversations. After not really talking with strangers for over a year, it was nice to just talk with people and joke around.
Whenever we move again, we'll definitely contact Aaron and request mover Nate. They made a stressful situation into a seamless and easy one.
Small scale move across country
Aaron Bacon, the moving representative, and Tommy O’Quinn, who drove and managed the packing, loading and unloading, made my cross country move painless. Communication was seamless and I appreciate the professionalism. I highly recommend National Van Lines Inc.
Long-distance move from Oakland, CA to Austin, TX
Thank you to Aaron Bacon at National Van Lines. He was knowledgeable and communicative throughout the entire process and always willing to help. In addition, the packing/move-out crew with Belfor as well as the unloading crew at the final destination took great care of our items. Everything arrived in the same condition.
Two moves
I had two separate moves in two days with National. The first, from Berkeley, CA to Portland, OR, was managed by Robert Smith and his crew. They were fantastic...very efficient and friendly. Everything arrived in perfect condition.
The second move was fromBerkeley, CA to Brookline, MA.. Lars Harvey, who was the boss of this one, and his crew were terrific...also very efficient and friendly. Again everything arrived in perfect condition.
Aaron Bacon at National was the one that organized these moves. He was a pleasure to work with and was very pleasant about all the emails I sent him adding and subtracting items from both moves. Each move included deliveries at two households; they were flawless. I highly recommend National and would certainly use them again.
Pam G