National Van Lines Inc

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1. Move from Chicago to DC.

   Michael Hartung, Lori Munizza and Wilfred were outstanding partners in my cross country move ~ Always responsive and assuring. And the movers they arranged were of course professional: incredibly on time and confident in their skills (rightfully so). Most importantly, I felt my home and its contents were so well cared for.

2. Easy Cross Country Move.

   Great coordination, reliability, and quick/easy moving across the country. My rep Aaron Bacon helped greatly with flexibility & logistics considerations (moving from city apartment building + separate storage unit) and the move cost came in slightly under the estimate with no missing items and very little damage in transit.

3. Great Moving Company.

   I received great help from Micheal Hartung and Dan Howard! Both of them and the other staff members were great, very respectful and kind! My girlfriend and I would definitely hire them again. Next time we move again, they will be our first moving company that we contact and want to hire. Thanks again for the great work, take care and see you next time!

4. Our Experience with National Van Lines.

   Michael (Sales) and Craig (Driver) were both great. On time, hard working and careful crews, good communication, and reasonable priced--no surprises at the end of the move. Could not have had a better experience with the traumatic process of moving your entire household from one state to another.

5. Small shipment cross country.

   Ving was easy and stress free. Aaron helped me schedule everything, then when it came time to load and ship, my things were taken care of. Our driver, Danny, called to give updates and was incredibly polite and helpful. Great experience all around.

6. Move from California to Georgia.

   Michael Hartung was very helpful and always responded to my questions promptly either by email and/or telephone. The movers Mr. and Mrs. Washington were very professional and delivered my belongings very quickly. I would recommend National to anyone needing moving service. Thank you!

7. Excellent, easy experience.

   Used North American Van Lines to move office furniture from NY to Seattle. Aaron Bacon was incredibly friendly, answering all my questions, and responding quickly to any communication. Pick up and delivery went smoothly. Excellent customer service all around; thank you!

8. Awesome Experience.

   I chose National after observing the way they handled my best friend's move. My experience began with Aaron Bacon and everything was great starting with Aaron and extending all of the way through delivery. The teams that loaded me were consummate professionals and I simply enjoyed them as pros and as people. They were very proud of their company and their work. Their pride was manifest in their work. I recommend National in the highest possible terms.

9. Terrible moving company that doesn't care about customers.

   Although National Van Lines was competitively priced, we would not recommend them based on a number of things that did not meet our expectations.
   1. On move out day, they sent a truck that did not come close to fitting our 4 bedroom home, despite the fact that someone from National had previously done a walk through of our home to assess the truck space we would need. Within minutes of the driver arriving, he said there is no way they could fit all our stuff.
   2. We had to quickly divide our things into essentials and non-essentials since a large portion of our stuff had to go on a second truck. The second arrived one week after our guaranteed delivery date. Although that truck had “non-essentials”, due to the length of time we were without some of that stuff (e.g., our mower), that did become an inconvenience.
   3. The movers severely damaged our stairway on move out day number 2 due to carelessness. The movers clearly hadn’t moved a treadmill before, as they didn’t secure the base of the treadmill properly. This caused the treadmill to fold up while they were moving it, literally getting stuck in our stairway, which damaged the walls and railing in the process.
   4. On move in day number 1, the movers nearly left without assembling one of our beds. When we stopped them as they were on their way out, they said they couldn’t find the parts even though they were the ones who disassembled them. After more searching, the pieces to the bed ended up being in the glove box on the truck, so had they left we wouldn’t have been able to assemble the beds ourselves.
   5. On move in day number 2, the movers couldn’t find the pieces to assemble another bed. Unlike the first time around, these movers did not try to leave without telling us about the unassembled bed. They finally found the pieces wrapped up with our treadmill.
   6. One of the truck drivers was unprofessional and offensive. For starters, he didn’t bring money with him to pay the movers when loading, so I had to drive him to the bank. He also yelled at and made mean comments to the movers several times throughout the day. To make matters worse, he also made homophobic comments, which we found to be very offensive.
   7. We never received an arrival time for the truck on move in day number 1. We were even on the phone with National the night before the truck arrived and they said we would receive a call with a specific arrival time. The truck driver called us the morning of the move in, saying he had been at the house for 30 minutes and that they were unloading our things into the driveway and porch. We had to rush over to the house (from our hotel downtown, 30 minutes away), which was not the way we wanted to start our move into our new home.

10. National Van Lines Killed It!

    We just moved our home 2000 miles across country. The National Van Lines Team was amazing! Aaron Bacon our coordinator worked with us for two months over the phone and email preparing for NVL to show up at our door. The prep-work saved us money in boxes and expenses. Great work Aaron!
    
    The National Van Lines Team was on time and on budget. All inventory arrived safely and nothing substantial was broken. Everything was accounted for no boxes were missing or went to another address. Both the Spokane and San Antonio local teams were thorough and professional. We did take some small dings in a couple of walls but that is why they make touch-up paint. Overall, we couldn't be more pleased with NVL..now the second time they have moved us in 15 years. Great job guys! Matt our driver and team leader - you're a magician!

11. My move.

    My mover was aaron.bacon@nationalvanlines.com. He was highly professional, calm and responsive to my endless questions and kept me from having moving anxiety. Robert, the moving team leader, was great. He kept in touch at all times and brought excellent crews to both ends of the move. I chose professional movers for a reason, and this team delivered on my expectations.

12. Extremely Unhappy.

    I am giving a single star only because zero stars is not an option. I contracted with National Van Lines to move my household goods from California to New Hampshire. 19 days later, my goods are still sitting in some warehouse in California. They have not even left the State. Upon contacting National, I am not being told that my items are going to be delivered even later than anticipated. I would not recommend this moving service at all. I am being offered a 50 dollar compensatory offering for my troubles for each day the shipment is late, but this does little to assuage the fact that I am camping in my new house with no household items. Read all of the fine print in the moving contracts and beware of extremely long delivery windows.

13. Dropped the furniture on the rocks!

    I contracted with National Van Lines via its local agent in Houston, Jonnie T. Melia. The pick up went smoothly. But when it came to delivery in Colorado, they sent one very old man to move boxes, furniture, etc. He was completely overwhelmed by the move. Dropped my wooden buffet on the ground outside my house--not once but twice. Didn't unpack anything as promised. Total disaster. When I contacted them, they said that any help was 85 miles away. Of course I was required to pay in advance. Nice. They are giving me a partial refund--but hardly compensating my wife for doing half the unloading herself. Lots of apologies. Really sorry in more ways than one.

    

14. Perfect job.

    I moved to NYC, my agent was Aaron.Bacon@nationalvanlines.com
    and I highly recommend him to everyone. My problem was that I had a very narrow pick-up window, and I was very happy that the pick up was exactly when I wanted it. The load was delivered and unloaded perfectly. Many thanks for everyone involved for the job well done!
    
    yuri latushkin.

15. Cross-country Move.

    We recently moved from Northern California across the country to Ohio. On a relative's recommendation, we chose National Van Lines as the company to transport our household belongings. Everyone was extremely cordial and helpful beginning with Aaron, our moving representative. He was extremely helpful in answering the many questions we had regarding our move. Our driver, Damon, was excellent, friendly and very organized. Both the loading crew and the unloading crew were very careful with our belongings, as well as making sure protection was provided for both homes. They did a fantastic job moving a 7 foot grand piano, which was our biggest concern. We would not hesitate to recommend this moving company, and we will definitely use them again.
    
    Glenda Abildgaard.