On this page you will find reviews on the company NorthWest Relocation from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating NorthWest Relocation – 1.6 (calculated based on 73 reviews).
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Scams the elderly & disabled.
Kept charging my dad surprise fees ranging in the thousands of dollars, did not deliver on the date they were supposed to and then "customer service" said they can deliver any time within the next 20 or so days. The only answer to WHEN in those days is "they're working on it." My dad is elderly and disabled. I doubt the words I have for this company are allowed on this site. They're also associated with a company called Perennial that helps them get contracts, so no nice words for them either.
Not Movers, Destroyers Bordering on Criminal.
Criminals. They take your money, then badly damage the goods that are not lost along the way. I have pictures of their shoddy work as well as the condition of my things before they were moved. The company will lie every step of the way and blame it on the broker. This is the worst service from any company I have ever used and their customer service is nonexistent. The company clearly does not care about anything but the fee. Once they get that they do whatever crappy job they want. Where do all our missing things go? I have read other reviews where things have just disappeared. Where are they? Why can't you track them like I asked? Why do you ignore the fact that your company is horrible and continue to mistreat people and their things for years? Do your job like I did to earn the money I gave you. No exaggerations here. The truth and I stand by every word.
Terrible experience with movers.
My family moved from Seattle, WA to Tulsa, OK on December 7th, 2019 we were told to expect our furniture within the week. We did not receive it till January 24th at 7pm at night. Our family, with 2 small children had to live without furniture and limited clothing in an empty apartment during Christmas and New Year and well into January. After the initial deposit to APT Moving Company, an additional $559 was demanded before they would move the furniture. We had no choice but to pay it thinking that the furniture would be on its way. Unfortunately this did not happen, we had no contact from the movers after this, nobody answered the phone, or returned voice messages. The furniture was finally delivered late at night well over the 21 business days, and they would not empty the truck until an extra $75 was paid along with the final amount, as it was a "long walk" to the apartment which was a joke. Also the delivery driver could not speak English which was ridiculous as we could not communicate with him. The final amount was double what was originally quoted by APT Moving company. Several pieces of furniture were broken or damaged. This was a terrible and nerve racking experience and I would advise anyone not to use APT Moving company or GTS shipping. After collecting money up front they hold your furniture for ransom until they get more out of you, They are a bunch of deceptive and shady characters.
Scammed me out of an extra 5 thousand. Didn't get all my stuff.
Don't expect that everything will make it. I wrote my name email address and phone number on every box just in case.
They damaged the paneling in my home during the move. They
added another 5 thousand on to the price. It felt like a scam.
but I had no choice but pay an unexpected 5 thousand above the quote.
I have things that never arrived.
I felt scammed from the moment Tyler walked into the house.
Find someone else. I have alot missing.
watch out for Tyler.
Just want add. At delivery. They used my dolly to unload even though they had their own. I never expected that they would drive off with it.
There is more. won't do this again
. I will use Pods next time I think.
Deceptive, shady, terrible to work with.
My husband and I moved cross-country from Idaho to Maryland in September 2019.
When we began our move, we thought we would be working with All Pro Moving Group, as this is who we originally were in contact with. Tthey were actually a brokering agent and would be contracting out our moving request to NW Relocation/GTS Shipping.
All Pro Moving Group wasn’t forthcoming with this information, and we didn’t realize we’d actually signed up to use a different company until we’d already paid our deposit.
A few days after the deposit, our sales rep from All Pro calls and says the original price estimate was inaccurate, and we now owe more in order to keep processing our move. They don’t do in-home assessments, so my husband estimated the amount of items we’d be moving over the phone. It’s impossible to adequately estimate such an amount. We didn’t have the time to deal with it, so we agreed to pay an additional deposit and moved forward.
This should’ve been the first red flag. Once we paid All Pro, all communication from them ceased. GTS Shipping/NW Relocation picked up our items in Boise, Idaho on September 18.
A crew came to our apartment to pack and load our items into a truck. Since our move was over 2000 miles, our delivery estimate was 5-21+ days. The paperwork also stated that they are unable to guarantee specific delivery dates. This was the first time throughout the process that we heard they couldn’t guarantee a delivery date --if we had known, we wouldn’t have worked with this company. We believe they are purposely deceptive about this because they suspect they would lose business if they revealed their true delivery timeframe upfront.
We moved into our new home on September 26.
Over the next few weeks, I spoke to customer service multiple times. Each time the agent, Vicki, gave me the runaround regarding the status of our items, and each time the delivery estimate changed, leading me to believe that no one actually had any clue what is going on.
Based on those conversations, it seems that this company holds items hostage in a warehouse until it is convenient for them to deliver. They will not tell you this at any point during the sales phase, likely because no one would do business with them having known this beforehand.
I attempted to locate some contact information for upper management, but couldn’t find any. I believe they purposely hide upper management’s information from public access because of the amount of complaints they would receive otherwise.
Finally, we were given a possible delivery estimate of October 21, and began to think that this ordeal was coming to an end.
On the day of delivery, the truck driver informed us that he had driven by our address to check for truck accessibility, and said that due to weight restrictions on local roads, he wouldn’t be able to get his tractor trailer into our townhome complex. They would have to transfer everything to a smaller shuttle truck - at an additional $500 cost. As we moved from Idaho to Maryland, we were not able to tour our new residence in person, so how were we to have known that the company’s specific truck wouldn’t be allowed access? This is something that the company themselves should assess far in advance and cover the cost of, not something that should be revealed to the customer on the day of delivery. We felt we had no choice but to pay the additional ridiculous fee because it had already taken them long enough to deliver our items and we were worried that refusing to pay would further delay delivery.
A quick Google search reveals that this company has many unfavorable reviews, and based on the service I've experienced so far, it's not difficult to understand why. I wish we had seen those reviews before signing a contract with the horrible business. And I wish I’d had more than 4000 characters to fully explain our ordeal.
Relocation from Seattle area to Nashville.
I originally contracted with Moving Pros US to relocate me from the Seattle area to Nashville, TN. They subbed out the actual move to NW Relocation / GTS Shipping out of Portland, OR. Both have steered and continue to steer me incredibly wrong. My complaint is against both companies and any other shadow organizations under which they do business.
Original (binding) quote from MPUS--$3954.77 on 08/14/2019 was done by Lisa Cross (good cop) over the phone (now I see that's a red flag!). At the time, I was asked to and paid a deposit of $1155.54.
Revised (binding) quote from MPUS--$4695.75 on 08/19/2019 was done by Nikki Price (bad cop), also over the phone. Despite my insistence that nothing had really changed from the original quote, she increased by cubic footage, the basis for charges, from Lisa's 642 to 727, letting me know politely that she has years of experience and is usually within 5-10%. If I take up less room than the 727 cubic feet, my charge will go down again. At this time, Nikki asked for an additional $1768.48, which I paid, even though the total difference between the first estimate and second was only about $700.
Enter GTS / NW Relocation, the physical shipper. Had I known they were the company who would be handling my goods, they would have never been allowed in the house. All you have to do is read BBB and Yelp comments to know they're shady as the arboretum.
The moving crew wasn't all that bad. Only Bryan spoke English but seemed to be pretty together. They did, however, do whatever they could to increase the volume of my load--taking pillows, etc., out of drawers and repacking them separately, not taking furniture apart, packing loosely, etc. They also had false numbers written on the inside of the truck showing cubic footage. Long story short, they packed my things into about 600 cubic feet, less than the original estimate, and want to charge me, now, for 950. They're currently holding my load hostage at an undisclosed location.
A horrible experience from Northwest who used GTS Shipping.
I have found that Brokers are scammers. You do not need them at all. They used NW Relocation who use GTS Shipping. They keep charging more each time they talk to you. They came and seemed to be careful about covering and moving items into the truck. They did not deliver until the 21st day. The broker said they would be able to deliver the first week of July but then I found out that your first choice to deliver is the day they start counting and they have up to 21 days. We were without furniture for 3 weeks. It was horrible. Then when I received the items, my coffee tables, a desk, a chair, bedroom furniture, book shelf and file cabinets had cracks, dents, totally apart, scratched, etc. They must have shoved them in the storage area and the truck. I filed the complaint as directed but I do not have much hope in getting reimburse. Other companies that I have used never did this and if any piece was bad they reimbursed us fully. I can't understand how these people remain in business.
Storage and Delivery.
I repeatedly had trouble reaching anyone at the warehouse to determine when my furniture would be delivered. It was coming from Oregon where it was stored to Florida. They delivered on the 21st day, the last day of their 5-21 business day window. Although our furniture was wrapped with blankets before going into storage, There was damage to 3 of our furniture pieces, plus somehow broke our Shark vaccum. To top it off they did not hook up our adjustable bed correctly and left with our dolly which we have yet to be returned after 3 requests to return it. We would NEVER use this company again. Save yourself frustration and do not use them. We contracted with International Moving Vanlines who had a 5 star rating. What we were not told and learned the hard way, our furniture was actually being handled by GTS Shipping. International Moving had little to nothing with the actual move other than quoting us a price. I would not use Interntional again either. I moved across country twice, once with Mayflower and once with United Van Lines. I never had any problems with them or damage to my furniture. After reading the other reviews I save myself further frustion and did not file a claim.
Worst move experience.
We have moved numerous times and never had the type of damage and subsequent treatment as we had with NW Relocation. There was an attempt to scam us into paying extra for delivery because they claimed the moving van did not fit into our condo's parking lots. Fortunately we had photos of other moving vans that were larger than the vehicle NW Relocation was using, which ended their attempt to charge us more money. However, nearly everything in our shipment was damaged beyond repair. They only wanted to pay us $500 for damages, which was a ridiculous compensation so we asked for arbitration. Of course they get to select the arbitrator. Unfortunately for us, their arbitrator "Moving Authority Support" is another joke. They have done nothing - they don't even respond to emails or phone calls. Our advice - DO NOT USE NW RELOCATION.
Worst company ever.
The movers were decent guys but the company is FUBAR. Good luck getting your stuff at the end of the move. The reason they go through a broker is because if you knew the name of the moving company before they showed up, you'd look them up, see a plethora of reviews like this, and you'd never hire them. Worst moving experience ever.
Unreliable, plus Unresolved Missing/Theft Claim.
GTS Shipping was contracted by national broker for my cross-country move. Pickup went fine, but be sure to clearly number and indelibly mark each box/piece on manifest as boxes may disappear. After one month paid storage and of 48 pieces eventually delivered cross-country, two large and heavy boxes of stereo equipment worth $3600 vanished. I expected some broken pieces but one well-wrapped piece was unacceptably abused.
Young delivery drop-off drivers even tried to con me with a lame explanation. With no investigation at all by GTS operators they immediately brushed me off to pathetic Anthem Claims to file claim. After 20 hours and 30 pages documentation they claimed I had no basis - absolutely incompetent. You may win claim if evidential pieces are damaged but forget it if you cannot absolutely prove missing items.
However competent they may be, they cannot guarantee no shrinkage. I have zero faith in this operator, who wouldn’t even divulge their “required” arbitration services, as required by law. Owners did nothing other than dismiss me at every turn, hestitating to offer any reasonable level of assistance.
Poor communication. Damaged belongings.
The movers were kind. that's about all I can say for this company.
Our belongings were not handled with care. The boxes marked "electronics" and the box with my jewelry box in it were both opened and rifled through. I had an expensive audio receiver that I marked as "Sonya's Accessories" that was not touched at all. The Xbox360 was OUTSIDE of the shipping box, floating free in the truck.
GTS Shipping lost much of the hardware for the bunk beds and part of the hardware for the futon. The delivery company refused to set up the bunk beds because it was "custom furniture," so we found out about the missing hardware the next day when we assembled things ourselves. I had to order replacement parts online.
Additionally, some of our belongings were damaged. The shippers mangled the fenders on my daughter's antique bicycle and the supports for a storage shelf. One of our tables was no longer wrapped in blankets (it was wrapped initially on packing) and has several new scratches on the wood surface. Two sentimental mugs that were wrapped in bubble wrap were broken. Our freezer is now cycling constantly. Our current total for repairs and replacement is about $350.
Finally, the delivery driver tried to give me many items that didn't belong to me. I actually don't own a vacuum, so I know it was not mine -- but that means that someone else who used this company is missing a vacuum, some wrapping paper, cushions for their couch, and garden tools.
For $8000 I expected better.
Ghetto crooks.
GTS Shipping Window Inc are ghetto crooks. They will not handle your personal items with care. My household items were damage. What really hurt was that my sentimental items were damage to an extent of unrepairable. I found that there rats in there storage. Some of my boxes gotten chew through by rats. In addition, the blanket they use or there storage area could carry some invasive insect. I caught a few cockroaches that came out of the damaged boxes. I am planning to replace my bed mattress. I am afraid that could also carry bed bugs. One last thing, they will steal your belonging. My wine collection was stolen. I am so upset I can’t even put into words. I had collect those wines on my travels over almost 10 years.
Do not use!! You will be sorry! Damaged items, lost items, rude.
Damaged items, dirty items, lost items. YES on all three. We contracted with Coast to Coast moving in Florida. They sent us to NW Relocation in Portland to move us from Portland to Sun City West, AZ. Long story short, they have been rude, did not deliver a good portion of our furniture and 25 boxes which they "lost", or "misplaced". How does a moving company misplace or lose a customer's items? Upon delivery we asked the driver and helpers to carry our sofas into the house. We were told ahead of time that they would. The driver said no since we packed them in boxes ourselves. I told him my husband has a heart problem and can't lift much and being 70 years old myself and recently having foot surgery I could not lift them. The driver said "that's not my problem". The items that were delivered had many crushed boxes and furniture damaged. The day of our delivery I contacted the owner of Coast to Coast and he seemed concerned and caring and assured me we would be compensated and that Coast to Coast always backs the customer. What a joke! I sent an email to him as well as one of the owners of NW Relocations and no response in regards to compensation. After a month of looking for our missing furniture saying they could not find it, we started the claim process as well as going out and purchasing a new bedroom set (yes, they lost our bedroom set), and recliners to replace missing one's. 4 days after starting the claim process NW Relocation called and told us they found our belongings. WHAT?!!? A month after picking them up in the first place. We are now out the money we spent on furniture and other missing items we purchased to set up our home. You would think that since we went thru so much emotional and mental anguish over this whole thing and the lack of communication from the company did not help, that NW Relocation would get us our belongings as soon as possible. Also, work with us to compensate our move. We were told we will be treated like any other delivery and they have 14 days to deliver the lost half of our stuff. Are you kidding me?!? They are already in breach of contract but they really don't care. This company is not worth the anguish you will suffer if you use them. Coast to Coast told us NW Relocation is a good company and we could trust them to do a good job for us. Another dishonest statement. They are by far the worst company we have ever had the displeasure of doing business with. They also billed us $612.00 more when they came to load our items from our storage units. We felt we had no other option but to go along with it. Lesson learned..rent a truck and move ourselves! Don't trust this company!!
Lost Rug.
We were turned over to this company by Delta Van Lines for a move from Portland to Minneapolis. They came late and finished in the dark. When items arrived in Minneapolis we found we were missing a rug. After several calls and promises by them of asking all involved if they had seen it, it was found to be missing and since they are only liable for .60 per pound liability on missing objects, they really do not care. Someone in this group now has a nice rug. They have changed the name of this company now to "The Moving Company" from Northwest Relocation, presumably because of bad reviews. Same owner, Gil Dorfman,Their phone number and ICC-MC # are the same. Just a way of trying to obfuscate which seems to be their M.O.
Do not use them!