Presidential Moving Services

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1. Nick is great.

   Nick was so amazing in making sure that I was ok, comfortable, and prepared. Everything was detailed out and I knew that my relocation was going to be smooth. Thanks brother for making us happy and not angry. Happy holidays to all.

2. Great job.

   This was the easiest move I've e we experienced in my life. I dealt with Andrea who was a blast. She knew the industry and cheered me right up. I was being harassed by every company out there but she let me make my decision, it wasn't forced on me. I'm glad because most people think they can get over on a woman. The move went good and delivery was quick. Thanks you Andrea and Presidential. You guys are great.

3. Completely happy.

   My family and I I completely happy with the service that we received. The movers showed up on time they did not damage any of our furniture and they delivered everything five days after they picked us up which was exactly what we desired. I will always recommend presidential moving to anyone who is moving because of the way that my family and I were treated. Thank you very much for everything especially putting my furniture back to gather.

4. Job well done.

   These are probably the most professional movers I have ever dealt with. I moved too many times with the Air Force and no one holds water compared to this group of movers. Everything went great.

5. Move from South dakota to Oklahoma.

   We are in the middle of the move and it has been the worst experience in my 53 years. They quoted one price showed up a day late causing major problems with our closing and then raised the cost $3700 once they knew we had no other option. Took over 12 hours to load and dispatch indicated it would only take about 3 hours, Josh did original quote and now does not answer his phone and Dan was quality assurance and once we had problems would not answer his phone anymore. It was a bait and switch and have been lied to numerous times. worst company I have ever had to deal with.

6. Decent job.

   The overall move was just a move. The movers were polite and the salesman was kind and she helped us. there was nothing broke so that's good. I don't know what to expect during a move.

7. Wonderful.

   Absolute perfection from presidential moving. From the very time that I put in the review I was not overwhelmed or bothered by calls and emails from Sarah who assisted my wife and I relocate from California all the way over to Alabama. I am very thankful that I went with my gut on this and we moved with presidential. I've read way too many horror stories. There was nothing but absolute perfection from the entire crew there. There was no damage pick up was on time delivery was on time and I highly recommend that anyone moving especially across country to utilize presidential moving.

8. Long distance move.

   So far so good. We have just booked our first move wth the company, so I will be updating the review as we get further into the process. The salesman (Nick) was extremely polite and understanding of the process involved with moving 3 states over. The booking process was great and Nick was never pushy with making a sale (Which we are finding out is rare in this business). The quote was definitely lower than others we recieved. It was comparable to us paying for a truck and doing all the loading ourselves. Again, great so far. Hope to finish the process strong.

9. Easy.

   Yhe move was very easy with you alls assistance. I can't thank yall enough. Sally was so amazing and polite. The move went quick and damage free. Thank you presidential.

10. Good job!

    I have moved many times before and some of the horror stories became reality. I lost in the past tens of thousands of dollars in the past. I was very skeptical about using another company again but my rep, Alex, with Presidential was very thourough and gave such a strong sense of reassurance and commitment it won’t happen again. Long behold, the companies service and his words remained to be true after all. The pick up only took a few hours to do the guys were very proffesional and used the proper equipment. I would use them again, thank you guys!

11. Wrong Commitment, Worse response!!

    I have already put my review on Dec 4th 2017. (that was 10th day) and got the reply that still in delivery window!!, not sure how you responded like that, you suppose to deliver the goods with in 10 days and I was written the review on 10th day upon not receiving any information about delivery.
    
    I called Dec 7th 2017 to your dispatch and they said its already in schedule and good will be delivered between Dec 8th to 10th but still its not delivered, are you still going to reply its on delivery window?
    
    I trying to reach you since from morning not getting any response (on hold always). when you reply to this, please share your full number and email to contact you..

12. California to Kentucky.

    Sunday, November 5, 2017, is moving day. I was told by Lisa that the workers would be in Presidential uniform, and that there would be two 26-foot Presidential trucks/trailers.
    At 10:15am, one 26 ft. Bobtail pulled up ~ with Enterprise Rentals written on the door ~ the only markings on the truck. This trucks trailer was only capable to holding 1700 cu ft., we were paying for 1919 cu ft.
    [NAME EDIT] and [NAME EDIT], the two loaders, were contracted out from another company the night before the move along with [NAME EDIT], the supervisor from Presidential. No one was in a Presidential uniform. They were wearing either a tee shirt or a tank top.
    [NAME EDIT] and [NAME EDIT] were told by Presidential that this would be a simple job, everything would be packed. In truth they needed to wrap 2 large tv’s, all large pictures, and 3 stained glass lamps as stated to Presidential over the phone. They were also told by Presidential there would be no stairs. We have 19 stairs from the front door down to the street level and paid extra for them. Since this was a much larger load then they were being paid for ($200.00 ea. under the table), [NAME EDIT] and [NAME EDIT] refused to do any loading.
    [NAME EDIT], the Presidential supervisor, then told us that if it was him, he wouldn’t sign any contract (which we never did see) and that we should not sign the contract for them to start loading. At this point [NAME EDIT] would have been the only one doing any loading.
    In preparation, Presidential should have given us the “When You Move” booklet and a copy of ‘FMCSA’s Ready to Move’ brochure. Movers are required by Federal regulations to supply to their customers in the planning stages of interstate moves. These would have provided us with significant information for our planned move.
    At this point on Sunday, they showed up with a rented Bobcat that could only hold 1700 cubic ft., which was less than the 1919 cubic feet we paid for. Contacting Presidential by phone we were told that they would come to get the rest of the load at a future date, date unknown.
    Here we are with 2 loaders that refused to do any loading, a smaller truck than contracted for and a supervisor telling us not to sign the contract (we never did see the contract) because the company was not honest.
    We have asked for our deposit of $1836.58 back. Presidential has now told us that we are in breach of the contract. Contacting the Presidential people by phone, they were positively rude. We were yelled at and called names; saying my husband is stupid, and tried to make it look like as if it was our fault for this load not being picked up. This has been not only stressful, but caused added expenses for us.
    SUMMATION:
    1. Presidential was supposed to load us Sunday November 5, 2017. We were ready.
    2. They showed up with 2 loaders ([NAME EDIT] & [NAME EDIT]),1 supervisor ([NAME EDIT]) in a smaller truck than contracted for.
    3. We had paid extra for having stairs. The workers were told there would not be any stairs. When the loaders saw the stairs, they refused to do any loading.
    4. The supervisor, his 2nd day with the company ~ suggested that we do not sign the contract (we never did see the contract), if it was him he would not sign.
    5. The 3 of them left ~ after many phone calls.
    6. Contacting Presidential that day about the confusion, the employees called us names and were very rude.
    7. When I asked for our deposit back since no work had been done, I was told I could not get it back because they said they would have 2 trucks here Thursday, Nov. 9th. This conflicted with our leaving for our new destination. Had they been prepared on Sunday as originally planned, none of this would have happened.
    8. OR we would have been happy to pay for any extra cu ft. if another truck was sent on Sunday, November 5.
    9. [NAME EDIT] and [NAME EDIT], two Presidential employees, yelled at us and blamed us for their negligence. They are recording our conversations and today Nov 5th [NAME EDIT] and [NAME EDIT] had us on speaker (not that I cared, since I had nothing to hide) It just upsets me how this company works. They kept saying because we are refusing pick up for Thursday Nov 9th, we will not get our deposit back. That we were in breach of the contract.
    10. They lied about owning all their trucks. On moving day an Enterprise rental truck showed up
    11. Everyone is an employee - They advised us that everyone that works for them including sales, customer service, moving foreman, warehouse employees, drivers and movers are all employees of Presidential - the truth they hand them a Presidential t-shirt on the day of your move and pretend they are employees to keep the facade.
    12. The drivers are independent contractors, and the movers they get at delivery are from local resources but certainly not employees of Presidential. No one had a uniform on.
    13. Their pricing - First, they did not complete a visual quote which is a best practice of a moving company. My salesperson was [NAME EDIT], I also spoke with her boss [NAME EDIT]. They base their quote on cubic sq. ft. I also sent them an exhaustive list of all my items and they conveniently forgot to add some to keep their price lower. When I pointed out to the Sales Manager that not all the items were in the quote she told me that it all washes out and that it should be fine.

13. Thanks guys.

    I am happy with services that the movers did. Me wife and children’s were good. The furniture was good and not broke. You thanks a lot.

14. Outstanding.

    John well done. Thank you Bob for the assistance that you gave my company with having me relocated to my new job in California. Outstanding performance!

15. Thanks.

    I guess everything went smooth. I read horror stories online and I am glad that did not happen to us. I am neutral with the move. They were polite and nothing was broke, so 4 stars is deserved.