On this page you will find reviews on the company Quality Express Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Quality Express Van Lines – 3.9 (calculated based on 241 reviews).
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Excellent.
Want solid movers that are committed to getting the job done? We were searching for the same thing and used quality express van lines. These guys turned out amazing and were able to get the job done without any problems. The pricing is also on point so that we did not overpay needlessly.
Terrible customer service, terrible mover assignment, unprofessional.
They over estimated me 2x and used current events as an in to make more money off of me. I called them and explained my budget and they still overestimated me. Additionally, my movers showed up high and asked me for Percocet and vicodin. One scared my neighbors by flicking a pen knife at them. I called the brokers and they just wrote me off, offered no details on arrival time, told me it was my problem and I signed the contract.. never offered anything on their side that was a resolution Or compensation for such a terrible assignment. They are great at being kind until you sign the contract and then you are dealing with totally different personnel with negative attitudes towards the customer. They took advantage of someone in need looking to relocate due to COVID circumstances. Still waiting on my items to arrive, it has been 21 days out of the 30 that is written discretely on your contract.
Worst Possible Experience.
They are a broker who fill loads with companies they know nothing about and make promises they don't intend to keep. It took almost 21 days to get our stuff (promised 5 to 7 days) and they stole multiple or our nicest stuff. They wont answer calls and over charged us my 2,000$. Overall spent thousand more and thousands more to replace the fitness equipment and BBQ they "lost in their warehouse" Horrible company worked by people who truly do not care.
Do Not Use This Company.
DO NOT USE THIS COMPANY. If I could give 0 stars, I would. The movers never showed up to move my things. They did not contact me on the day of the move. I had to call multiple times and I was lied to saying the truck was on the way and would be there soon - I repeat..they never showed. I was lied to directly over the phone. I cannot emphasize this enough..do not use this company. Do yourself a favor and keep looking. Despite the positive reviews, they are not a reliable company. I was deceived and now must fight to be refunded my deposit.
Excellent Company.
I'm very impressed with what quality express van lines did for my husband and I. We have a little one on the way so I was very stressed during the move, but they assured us everything would go well. These guys kept that end of the promise, for which I am very grateful.
The name says it all.
The name of the company tells you everything you need to know about this company. They provided me with quality service throughout every aspect of my move. They exceeded my standards by far. 5 stars for this company.
Fraud Warning This is Not a Moving Company.
My 72 year old mother is currently sleeping on the floor because this unethical company lies to consumers. I was never told they were a brokerage and my move would be contracted out with 21 days allowed for delivery. I made it clear this was to be a same day delivery and was not told the truth until they were there, 2 hours late, to pick up her things. I have never been treated so poorly by a company. The cost has more than tripled from the original estimate and no one can tell me when things will be delivered. This was a 150 mile move that I believed would be completed in one day. I also still had to rent a truck for the boxes and move them myself, to avoid the price going even higher. Thank God I did, or she would have nothing until they decide to show up. There should be laws against business practices like these. There is a special place for anyone who would support these business practices, but I am too polite to say where. Be forewarned; they will rip you off and treat you like dirt while they do it. Negative stars should be an option for service this bad. Poor is the understatement of the century. If you took the time to read this, please share it with anyone you love. This has honestly been the worst experience of my life and if I can spare anyone else from going through this kind of heart break I would.
Excellent.
Size: 3 bedroom
Location: from Chicago IL to Flint MI
Cost: $5,400
It has been a pleasure working with you, and I will recommend your services to all of my family and friends for sure. That is because you followed all of my directions and protected our precious family heirlooms. Nothing more to add or take away!
Great company.
This was not the largest move in the world, but I needed it done quickly and effectively. Quality Express promised to do just that and they actually followed through on that exact promise. I have nothing but praise and compliments for this company. They stick to their word and show exactly why they are one of the top relocation companies in the area.
Extremely Dishonest.
Worst experience ever as they have lied from the first phone call. Jordan D one of the company’s moving coordinators lied and ensured me they don’t contract with movers and that they use their own trucks/people, that was a lie. Gina M, a customer service rep, was extremely unprofessional and changed her story at least twice after I was informed that was move was pushed back with less than 12 hours before my scheduled move. Different supervisors, Vanessa Davis & George, told me different stories and then used the same line of “I was not there so I can’t speak to what they told you”. I was given one quote, which increased 4 days before my scheduled move, and was also given the run around on an adjusted fee if I loaded less items than what was originally priced. The contracted company they sent had 3 movers and 2 of them looked to be about 15/16. After inquiring about their age, at the suggestion of quality express, the movers told me they aren’t working with me and ignored me as they left my house. I am currently out $1150 and the company will no longer take my calls. DO NOT USE THIS COMPANY!!
4 bedroom location: from Charlotte NC to Reno, Nevada.
This was a giant move that took a great feat of organization, its not something I could of EVER done on my own. Luckily, with the help of the men at independence movers, they made it all possible. A big shout out and thank you to Marcus and the rest of the moving crew. You guys rock!!
Avoid like the plague.
The full story of our horrible experience is here:
Www.qualityexpressvanlinessucks.com
I wouldn't wish this experience on my worst enemy.
Grade F, do not use!
Totally underestimated costs, by Steve. Then brokered to an affiliate. Broken fence, broken BBQ, crushed boxes and grease on linens, t.v. Cord missing, box springs upside down. Says not their fault. Affiliate is unresponsive and rude. Dispatcher, Jenn Summers.
Best Move EVER!!
So we had to move w/ very short notice I called them from a referral. I spoke to the sales manager Bob West this guy was absolutely the BEST!! He was very transparent and honest. He helped us so much, even when we had to make soooo many changes to our inventory. He never got frustrated or short w/us, even though, to be honest, I KNOW I drove him crazy. Super professio nal gentleman and the best crew ever. USE THESE GUYS is all I can tell you if you want an easy honest and fairly priced move.
Smooth Move.
The job you guys did with our move is worth all the compliments I can think of. Absolute professionals that make sure we are happy with the end result. What more can I ask for when the price is great and the customer service is super nice.