On this page you will find reviews on the company Safeway Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safeway Moving Systems – 4.4 (calculated based on 530 reviews).
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Good Job!
Best money I ever spent! I was in desperate need of help in moving a large floral fridge. This company was willing to still be available to me. Even though the job required more than I anticipated, they worked it out, brought in more guys, did the extra labor, and still didn't raise the price they originally quoted me. They were friendly and even unboxed and cleaned up the packaging materials. SO pleased and very grateful- they saved the day!
Zero overall rating - hideous experience
I am writing with a review of a very recent move I had with Safeway Moving Systems. The experience was beyond terrible – I feel totally plundered. They had a reasonable reputation and gave me a good price I paid them their deposit and then didn’t hear from them until about 10 days before the move: the “quality assurance” representative wanted to go over my inventory, find out how many large picture boxes I needed etc. All very pleasant, although the representative did inform me that, although I have fewer items and of less size to move than when I have first gotten in touch with them, the estimate had increased by $1400. Alright, this isn’t my business and I assumed I don’t know how things work.
Moving out day was set for Sunday. Friday they called me and asked if it could be Saturday. I said alright, but I’d still be packing. Then they called me and told me it would be Monday. Monday came and they told me it would be Tuesday 9am. I tried multiple times to call Safeway and either get the dispatcher or customer service, but neither picked up or returned my messages.
Moving out day. Nothing. No phone call, no communication. At 3:30pm I received a phone call from a “Frank” who I never talked to before who said the truck would be there in 45 minutes. In an hour and a half a Penske truck drove up with a 300lb driver wearing flip flops. The was apparently the head of the move. The “crew” consisted of a University of Iowa undergrad, who had never moved before. Corey (the driver’s name) told me that he had only been working moving gigs for two weeks, and only as a driver.
Apparently Safeway subcontracts with pretty much anyone, as they had with this “Frank”. None of the information I had communicated to “Mr Quality Assurance” had gotten to Frank or Corey and consequently Corey didn’t have the right packing materials. He even brought no tape and had to use up mine.
Since the load out couldn’t start until 5pm, by 11pm it was pitch black outside and only 2/3 loaded. I paid Corey this portion of my estimate (idiot me) and Corey said he and undergrad would finish in the morning, which they did. After I day of communication with Corey, he dropped off the map. As did Frank. No idea where he was. Finally I did get a 3-word confirmation from Frank that he would tell Corey that I had gotten parking permits for the truck to do the delivery on the 9th. On the 9th Corey texted me that he couldn’t make it until 7 or 8 pm. Later he told me 11pm. So I told him to show upon on the 10th at 7am.
At 9:30 am on the 10th when he finally showed up, I had with me two friends who had offered to help. He, again had only 1 person. My friends moved 99% of a full 28-ft truck, which was in total and compete disarray, into my condo. Corey (still in flipflops) did nothing. NOTHING.
At the end, Frank was asking me for money, and (again idiot me) after venmo’ing him some of the final amount, I realized how ludicrous this was, called him in Florida and told him he would not be receiving the final payment. Frank told me he would call the police and make me pay 5x the value of the whole move.
About one hour later, I received a call from Safeway’s customer service (Gigi). I told her I would be putting this review on social media and everyplace Safeway name appears. I’m an idiot, but they’re liars and crooks.
As the coup de grace, the 1 mover that Corey had brought with him asked if he could use the bathroom. I of course said yes. He defecated and broke the toilet and didn’t bother to try to flush. I am plundered. Move yourself or get your 85 year old grandmother to help you before you have anything to do with Safeway or any of their contractors.
Highly Prefer!
I could not be more pleased with the service I received, from the visit for the quote to the actual move. The guys that did the move were professional, but also super friendly. I can't believe they didn't hit a single wall, lots of turns in my new house! They were super patient when I was feeling a little overwhelmed, they all had such a positive attitude. I have already recommended your company on Facebook. Keep up the good work!!
Well don!!
Service was top quality from the first phone call to the last check in by the movers to make sure everything was all right. Clark, Harry, Stave and Gilbert took great care in packing up my Mom’s belongings even as they worked quickly and efficiently to pack her out. They were careful and courteous throughout. Everything made it to her new apartment with no problems. It was a fast and efficient move. Thank you. I highly recommend them to all.
Use them again!!
The Safeway lengthy movers showed up on time, wore masks, and were very careful and respectful of my belongings. It even took less time than they originally quoted me. Right before they got to the apartment building, the freight elevator broke, and they took it right in stride, even though it made a move much more difficult for them. Save yourself the headache and just go with this company and get all their service. I’ll definitely be using them again.
Thumbs Up!
Dennis an Robert from the team of Safeway lengthy movers, please thank you for the help! The Safeway Moving Systems were beyond helpful and professional. The movers went above and beyond with their tasks and did it in a respectful and positive manner. The team made our move seamless and made sure to accommodate our needs. I am happy, that our move would have not been possible without their help. From the very beginning the movers attitude was positive, fun, and encouraging. Recommending them to all.
Superb!
Working with Safeway's lengthy movers to set up our move for a two-bedroom apartment into a moving trailer was incredibly smooth the whole way through. The movers were on time and were able to move our stuff into their truck very quickly. The movers were incredibly nice and appreciated having some drinks for them. Once we got to our moving trailer, the movers were able to fit all of our stuff into less footage than we hat we originally reserved and saved us a couple of hundred dollars. I'd definitely hire Safeway lengthy movers again for their quick service, care for our possessions, and professionalism.
Brilliant Job!
Crew members of Safeway Moving were polite and professional. They are working hard and make us feel comfortable. A leader is willing to do two times travel with much stuff on a 24ft truck. This moving was with tons of stuff collected from 30years, but moving was smooth, pleasant, not much stress. They have a high work ethic and professionalism. No one will be regretful to get helped by them. Thumbs up. Good for their business.
No Complaints
I’ve used Safeway Moving Systems on two separate occasions and two different crews. They are conscientious, which is always important, but what stands out for me is their attitude and enthusiasm for getting it right. We had limited space on the truck, and these guys were smart in how they packed it to optimize space and seemed to take it as a Personnel challenge to get everything on - and they did. Amazing! Thanks a lot for moving me guys without any hitch. I will recommend you to all!
Great care was taken!
Fantastic experience from start to finish. Arrived promptly. Treated our items with care. Courteous. Seemed genuinely excited about our move. Worked as a team and asked relevant questions, and triple-checked things. Brought sharpies to mark bags of screws when they disassembled furniture. Were very nice, even with 2 toddlers running around for part of the time. Made sure that the whole thing turned into our pleasure before leaving. This company is a great moving company with exceptional customer service and helpful movers. I will highly recommend them to all!
Excellent Services!
Hired Safeway lengthy movers to help us move, four men crew. We booked about three weeks in advance. A day before the move, they contacted me to confirm the details. It was a nice touch since I was going to call and confirm myself. Arrived on time, called about 30 min before arrival. The Safeway Moving were very respectful, very careful with stuff; packaging was top-notch, nothing broke, didn't lose a single furniture pin. The move took 4 hrs and change from a house to a condo on the 3rd floor. We wish these guys well and highly recommend their service.
Don't use...IT IS A WORST COMPANY
It is the most terrible company I ever used across all service I ever used. They was supposed to call 24 to 72 hours before beginning of pickup window. No one ever called. I called 48 hours prior to pick up window and was promised that I would get a call within 24 hours. When no one called 24 hours later, I call them back and was lectured about patience. He also promised me someone would call me that evening. However, still no one called. So, I waited another 36 hours. The morning of second day of pickup window, I called them. After some back and forth, I was told that they would come pick up between 2-4pm. By 3:30pm, no one contacted me or showed. When I called, I was told that they cannot help me, inquire if someone is coming, or do anything at all until 4pm. I call back at 4pm and was told that they will sort it out and call me back. Nothing. I had a meeting and have to leave the house, so called to check on status around 5:30pm. After tried many times, finally someone actually answer the phone. He promised to call me back in 15 minutes. Well, 3 hours later (9pm), nothing. I am still waiting. I called again. After many tried, hang up, or poor connection then disconnect, someone actually answer and told me that they cannot help in anyway. this is the worst company. Would definitely avoid at all cost.
Nice Movers!
I don't have anything but praise for these men. They undertook the tough challenge of shifting a toddler grand piano from a 1st ground flat through a narrow hall and down a few steep steps. They did this with superb care of the piano itself and the material of the building and were always patient and caring professionals. Their work was like it received a reward from our neighbor who come out to look at the complicated maneuver. The men were punctual to the minute and kept me fully knowledgeable of the development of the job to its destination in NJ. Thank you for your excellent mindset, and it was very nice to meet you. I surely can't endorse moving with them enough.
Impressed
I have a hard time expressing how excellent our move was, and all of the delights were due to us deciding to go with Safeway Moving Systems. Daniel and Joshua showed up precisely on time and took care of our furniture like it was their own. They warned us that the most challenging thing to move would be our vast fiddle leaf fig plant, and then they managed to deliver everything perfectly. They even held our furniture for us while we applied felt pads to the feet to protect our new floors and helped us to remove the cheap plastic feet that we didn't even realize were installed. Thanks for whatever you guys did for us. I am very much happy with you guys. I will highly recommend using them!
Huge scam! Buyer beware
We ended up using Safeway Moving for a move from CA to UT and it has been a DISASTER. We contacted Safeway back in June and initially, while they were trying to get our contract, the customer service was great - easily reachable by email or phone, answering questions, etc. Unfortunately, after we paid the deposit things changed dramatically. We were given an assigned pick-up date of 6/21 by Safeway and made plans accordingly (had our dog kenneled so that movers could get around easily, paid for hotels while driving to our new home, arranging cleaning services, etc.) only to have the contracted carrier company (Febex moving) call the morning of our move and reschedule. Sadly the fees for the kennel, hotel, etc. were not reimbursable with a last minute cancelation. I reached out to my contacts at Safeway (who I was previously was told would be "with me every step of the way") and never got a response. No calls back. No answered voicemails. The carrier (FebEx) ended up calling and scheduling the pick up for later in the week. After loading up our stuff we were assigned a "first available delivery date" of 6/24. Unfortunately, we have now been in our new home without our stuff for >30 days despite being told verbally that the move would take "only 5-7 days" and the contract clearly stating "legally up to 21 business days". I have tried calling prior contacts at Safeway multiple times with no response. No answer to emails or voicemails. My partner and I typically call their general customer service line once or twice per day and are told "we don't have any updates". We are constantly promised calls back with more information but never hear back from anyone. Our stuff is reportedly still in a warehouse in CA and we are now being told that all blame lies with the carrier (FebEx) and that Safeway is simply not responsible for any delays, damages, etc. after our stuff is picked up. I understand that we paid for a moving broker, who in turn hires a moving carrier, but shouldn't it be the responsibility of the broker to find a reputable carrier? Febex (who we were not given the chance to vet) has multiple online complaints, a non-functional website, and does not answer our calls. Per our contract, Safeway is supposed to "act on the behalf of the customer in resolving any claims or delay issues" but they are now essentially refusing to help. I wish I could give zero stars and I'm fairly sure the "positive" reviews are put in by company employees to boost the overall rating.