On this page you will find reviews on the company Safeway Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safeway Moving Systems – 4.4 (calculated based on 530 reviews).
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Excellents
This is the best company I ever had! I had spoken to multiple companies, and not many wanted to move my 700 lbs Safe. Safeway Moving Systems fulfilled this service and went beyond. I am highly grateful, and If any friends or family are moving, I will for sure be recommending Safeway Moving Systems.
Smooth Move
The extra packaging really showed on the arrival of my items. Everything was unwrapped from the bubble wrap. The driver and the helpers hauled all the trash and tape out of my house because it was a lot. They are the best of all.
Good Work!!
I used Safeway Moving Systems to move my items that had been in the storage unit for quite a long time. So pretty, but everything was boxed and wrapped and needed to be transported to me. The Safeway Moving Systems made a timely move-in great price. Recommended.
Great Experience
One thing that I thought was most accommodating with Safeway Moving Systems was the forms of payments. They gave me a good price for my move. If I ever need to relocate, I will be calling Brian from the Safeway Moving Systems. Thanks for a fantastic move.
Very nice!
Thank you, Safeway Moving Systems, for reaching out to me and providing me a quote, and I appreciated the constant communication. Whenever I had a question, I would either call or send an email, and promptly, I would hear back.
Good Work
I've used the Safeway Moving Systems several times now for house moves and office moves. We always get friendly and helpful people, and the flexibility they offer is great. Pricing is good too, so I don't have a single complaint. I highly recommended it. They took great care and attention to my items. Really pleased with the Service and would certainly recommend them.
Well Done
Excellent Service from the N movers. I have used Safeway Moving Systems, and my experience with this company has been exceptional. The customer service from Steven has been brilliant, very friendly professional Service. A+ Service. You have to give a survey of your property. The guys who moved my furniture were very friendly and professional. Love them.
Use them again
Great first-time experience Ever. This was the legit first time I have used a moving company, and it was a great experience. In the run-up to the move, the team was very easy to deal with, even with my stupid questions, and went to great lengths to ensure I had a positive experience. I had such a great moving experience with Safeway Moving Systems, and I plan on using them next time I move!
Horrible experience with Safeway Moving Service
Avoid this company at all costs! I had the worst moving experience imaginable.
I contracted for “White glove” service with Safeway Moving Systems for a move from CA to NM. I paid a significant premium for this service. To me this meant the best moving experience possible. I couldn’t have been more wrong. This service was supposed to include packing and unpacking of all contents of my household and placing the contents of my furnishings in place per my instructions.
It turns out this company contracts with smaller local independent movers who may or may not adhere to the services paid for to SMS. In the case of the pick up of the movers packed everything as expected, until I unpacked my goods and saw that they merely dumped many items into boxes without taking care to wrap or place them carefully. In addition I was charged an additional fee for the pick up portion due to the project being “underestimated”.
Per their contract, the moving company has 28 business days to deliver goods after the pickup date before they pay a small penalty. Originally they asked what the earliest date of delivery would be, giving the impression that delivery was imminent. With that, I tried checking in with their dispatch office, but it was impossible to get any information until the day before the actual delivery. They delivered exactly on the 28th business day from pickup (actually a total of 37 days, over 5 weeks).
The delivery driver arrived in a 53-foot tractor-trailer and claimed he could not maneuver his truck down a 25-foot wide driveway.He claimed he had to go get a smaller truck, again at a significant additional cost. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before he would deliver my furnishings or even open the truck to confirm they were in fact, mine. A brisk conversation about this turned ugly when the driver called me a “f’ing dick.” This is clearly unacceptable customer service. I had no options and handed over an additional $1,400 in CASH! They unloaded my furnishings and that was it. NO unpacking at all. When I asked the driver about the White Glove service I paid for he said he only provided basic service I was left to unpack all of my furnishings after he drove away. In total I paid an additional 25% beyond the initial estimate to receive extremely subpar service.
Aside from the fact that the service I paid for was not provided, many of my furnishings were damaged or broken. I have contacted SMS on four separate occasions to rectify the situation or at least make good on the broken items. They have never returned a call, which simply underscores my advice to never do business with Safeway Moving Systems.
Impressed
On the day, I had booked two people to make a move, and they were great, a good balance of professionalism and friendly ness. I genuinely can't think of anything that could have been better, and I will be using the company again if I need moving services. Thanks, team. Overall I am extremely pleased to have used Safeway Moving Systems services for my international moving and highly recommend them.
Dont believe the timelines they tell you before making payment!!
When I got a quote they told be distance between my pickup and delivery location was ~1000 miles and it can take 3-14 days but will be more close to 3. I planned my personal travel accordingly thinking I will have my stuff around 4-5 days. Now 8 days later after following up on text, 3 calls and 3 emails to get an update first I am told the move can take upto 3-14 days and per DOT even 30 days may be a possibility!!! Can you believe that!!!! Why wasnt I told that when I got quote! And after all this, now I get call saying my stuff will be loaded now and delivered around 13-17 days after pickup!!!!! All of my furniture, kitchen stuff isnt with me. I planned my travel based on what they told me and now I need to buy stuff because I cannot live like this without my stuff for another 5-9 days!! Please beware, prior to you booking the move with them its all happy and good service. But once they have the stuff and money the DOT regulations and the weather and the rest of the world will be an issue before you get your stuff!
They also will push things around from one department to another. I asked the person who did the initial booking for me about when my stuff will arrive, she said she is in sales ask other department. Other department said they are waiting for response from dispatch. customer service person said DOT regulations say they are allowed to deliver in 30 days!!! Atleast give me an update or estimated date... 3-30 days is an unacceptable window.... or tell me that before I book!!!!! And I dont care which department you are in, stop pushing me around.
Worst moving experience ever!
I spoke with Joe and received an estimate to move my items, it was a very small load and he quoted me at $3099.25 for 256 cf. I gave him a very detailed list of items, a couple of things I actually ended up not moving. Total was $3099.25. The driver says I have way more cubic feet than quoted. I had elected a "not to exceed cost" price, I have my quote and I have my list from the movers that came to pick up the stuff and it matches 100%. However, the movers gave me a new total of $4347.25. That is a huge difference of $1248. Again, I immediately addressed this discrepancy with Joe, and he said he had no idea how that happened and would pass it on to operations. Which of course no one ever contacted me about. I had no choice but to pay that difference when the movers are in my house as I had to get on the road to my destination.
I would be ready to receive my items by 1/4/2021. I was told my belongings would be delivered within 10-21 days and that I would get a call when they were 48 hours out to give me a window for delivery. I called around the 3rd week of January to try and get an update. I was told I would get a call back and that technically they had until 2/4 which is 30 days because they don’t count weekends, etc.. If this was true, it would be here no later than 2/4. 2.4 I call and talk to Julian and he said it is still in Oregon. This means for 30 days it has been sitting in storage.
The company never let me know that there was a delay or anything. Julian let me know that he had been told by dispatch that they would be loading it in the next 2-3 days and he would call me Monday with an update. Monday came and went, no call from Julian. Tuesday, I called in and talked to a lady in customer service. She told me she would have to look into it and call me back. I got a call a little bit later from dispatch and he informed me my stuff had left and would be delivered in 5-7 days, that i would get a call when they were 24 hours out. 7 days comes and goes with no call. I call dispatch and they said it would be Thursday (9 days) and that i would get a call when they were 24 hours out with a delivery window. Dispatch also told me a story about a 53-foot tractor-trailer not being able to fit on our street. Which meant they had to go get a smaller truck, again at a significant additional cost of $350.00. This is not true as I have seen big trucks down here making deliveries, I have a picture of one from that day actually if you need it. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before they would deliver my furnishings or even open the truck to confirm they were in fact, mine. This is very unnerving to say the least to hand someone a ton of cash, without even seeing if the truck had my stuff in it, all of it, or damaged etc.. Anyway, Thursday came and went, I asked again for an update and now was told Friday or Saturday. Friday nothing happened, so I sent a message asking for an update again. I was told between 5-8pm Saturday (2/20) for delivery. Around 7:30pm or so I get a message that they are running behind and now would be between 8:30-9:30pm. The drivers call at 8:54pm and say they are 10 minutes out, about 40 minutes later they arrived. That part was pretty smooth, decent guys unloading, and they were quick. He also looked at said I probably had about 300cf, if so than what did the people loading charge me extra for??? It looked as everything was unloaded and it all looked ok, and they left about 10:30pm. Due to the super late time when they delivered everything, I did not want them to assemble the bed frame which is part of what I paid for also, taking the bed apart and putting it back together at the destination.
Because of this I did not notice until the next morning that what I saw was bed slats brought in was the only part of my daughter's bed they delivered. The entire frame is missing. I called Monday and asked to file a claim for the frame and everything else for $, and was told I would have it by end of the day. Which of course I did not. I called again yesterday and asked for a form, and again was told by end of day I would have it - I did not. I have now sent an email, and no for or response.
I have calculated that I am due a refund of the difference in what I paid compared to my estimate, plus the cost of the bed frame, plus the 30.00 a day for each day they were late, considering it took you 53 days to make the move I made in 6. That total is $2218.00
Great Experience
I have taken quotes from quite a few moving companies, but the Safeway Moving Systems quote was one of the most reasonable ones. There were no hidden costs. They were extremely clear and transparent throughout the entire process. They didn't charge me anything additional for storing my goods in their warehouse. Whatever they informed me in advance, the same process was followed, and my items were delivered in very good condition at my apartment—highly recommended.
Well Done
I have moved twice with Safeway Moving Systems, and this latest move was - without a doubt - another drama-free experience. I was so impressed from the initial phone call to the actual move day. They could not have been more helpful! The actual moving day was also stress-free, with the team going out of their way to get the job done. I cannot recommend them more highly!
Use them again!!
Excellent company polite and hard-working workmen job was done very quickly. Very reasonably priced. Happy customer. Thank you so much to the whole team. It was an outstanding service with excellent communication at every stage. The packers couldn't have been more helpful. Highly recommend.