On this page you will find reviews on the company Safeway Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safeway Moving Systems – 4.4 (calculated based on 530 reviews).
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Use Them Again
Efficient and excellent communication- no hanging around wondering when they are going to arrive! The driver was great, on time, very organized, and knew exactly what he was doing and was a great communicator.
Very Nice!!
Quick and easy way of moving. Professional and helpful personal service throughout the move. Would 100% recommend and definitely use again. Already moved twice with them over the last couple of years.
Smooth Move
Good price, communications and prompt delivery. Very helpful that both ends of the delivery chain can track the shipment. Highly recommended. Overall I’m a very happy customer! I will definitely work with them again.
DO NOT USE
Safeway Moving Systems Moving Companies review
DO NOT USE!!! I did not know they were a "broker". It wasn't disclosed on the site I reviewed, nor did Joe tell me that. I was being my own broker. When Always Moving came to get my items (in a Budget truck), I was surprised it wasn't Safeway. Also, Always didn't honor the quote I got from Safeway! My items weren't tagged on pick up, which is standard procedure. I had a box of designer bags, which was stolen. Tito of Always Moving said he doesn't tolerate thieves and that he would "make it right" - yeah, right - I haven't heard from him since. Safeway advertised using the fact it was "veteran owned". I'm a retired VA nurse and when I told my veteran friends at the local hall, they were very unhappy the veteran status was being used this way. I reviewed Always Moving after they left my former place and determined I would NEVER have chosen them for my move on my own! Safeway chose them for me and I'm absolutely disgusted. My "untagged" items were stored for several days in some warehouse someplace before ANOTHER company, ID Noble, delivered them 11 days later. I couldn't believe the condition in which they were delivered - full of holes, and squashed. My beautiful, new Nautica suitcase had a huge scratch down the front of it's hard shell. I filed a claim with Always - which did no good. I called Safeway several times and keep getting blown off. They have a good racket because it's hard to get reimbursement thru the courts, and the companies themselves surely aren't going to give up any money for their negligence and shoddy practice. IF I ever move again, I'll rent a truck myself and hire movers on each end to take my items out and into my new place. I will NEVER trust a moving company again!
Terrible experience, insane fees
Safeway Moving Systems LLC (Chicago based)
Chris - point of contact, completely ghosted us after signing the contract
Prime Relocation Services (Sacramento based)
Movers - Dani + Frankie (could have also been contracted out)
Dispatch - someone horrible, don’t know her name, hung up on me day of delivery
Safeway will sweet talk you and provide you a contract that seems fairly straight forward. You should not trust this as the actual cost. You will be forced to sign separate contracts. The company that Safeway decides to contract your move out to, will not honor the Safeway contract and this will be used to get additional fees out of you. We weren’t aware of a second forced contract, and I say forced because we were in a position that we had no other option. They showed up the day of the move, claimed our cubic feet was 200 feet more than the estimate. Now I understand estimates, but to be off by 200 feet is not even a close estimate in my opinion, and this was after I’d described our inventory three times to two separate people. It was the day of the move, we only had two days left on our current lease, we had no choice but to sign as there was no time to find another option and we’d already paid a hefty deposit.
Another couple of examples of the fee gouging, Safeway’s contract says a flight of stairs is 12 steps, Prime Relocation Services says 7, but this was not mentioned until drop off, so we were hit with another $300 additional for stairs at delivery. We were also nickel and dimed for packing materials, $67 for cling wrap and tape, that were supposedly included according to Safeway.
The truck that arrives for your things, will not be the same truck that drops them off, so your things will be moved several times. We were charged an additional fee of $350 for this changing of trucks even though we weren’t aware until after our things were already on a smaller moving truck. This, naturally, increases the chance of damage and/or lost items. Several of our furniture pieces were dented, scratched and/or broken and many of the boxes arrived torn or shredded.
But you won’t be able to do anything about this either, because the people who loaded our things marked nearly every single item on our inventory as “scratched.” How convenient for them now that all of our things arrived gouged, scratched, and dented.
The driver who delivered our items claims they don’t work for Safeway or Prime Relocation at all and repeatedly asked to be paid in cash stating that otherwise, “we will ask for our money over and over, if you don’t pay in cash they will not give us our money.” When I called dispatch to inquire about this, I was told to “have a nice day,” and hung up on. Scams for everyone involved it seems. When I asked what company this driver works for, he said his own LLC, but refused more than once to give me the name of his company because he didn’t want to be blamed for Prime Relocation Services.
At the beginning we were looking at a $3K move, by the time we were all swindled and ghosted, we paid over $5K.
Great mover
From the initial phone - in between to delivery. This company is 5 star and we would use them again. Very helpful, accommodating and friendly!
Well Done
These were hard working people who did their best to keep us happy. Were very courteous and polite people who took care during the removal of our furniture from and to our property. Keep the good work up. This company has saved my life so many times. I would recommend Safeway Moving Systems if you ever need to move anything from point MI to TX.
Good Job!!
Thank God I called this moving company. It was 90 degrees out, and there is no way I could have moved my stuff in the heat. But Safeway Moving Systems did and didn't complain. They charged me double, but I believe they deserve it. Best experience ever.
Highly Recommended!!
Ordered a van to move a washing machine. Was kept in touch as to when to expect the van and was able to live track the driver when he was on his way. Very helpful young man. Very efficient service. Thank you! Would thoroughly recommend Safeway Moving Systems, and the price was reasonable too.
Very Nice!
On time, good service, kind driver, helpful with loading, what more can you want? Overall we are pleased with this service and would use it again.
Fabulous Mover
We recently used a company for our move and the gentlemen were excellent! They worked hard and took great care with our furniture and home. We had a large move, and they worked hard and efficiently. They truly were an awesome team and were very patient with us. Thank you company for a job well done!!
Impressed
Safeway Moving Systems were working on Memorial and not many companies were working then. Their reviews looked good to me as well and so I went with them. Working with my moving coordinator, everything went smoothly and they provided excellent service. Everything was just so great. That was my first time using a company and they'll definitely be the ones I’m going to call back.
Thumbs Up
This company is really great! The movers worked quite well and there were no troubles. They are professional and know exactly what to do. It was so easy and fast to move when you hired the right people. There appeared several questions during the work but they solved them at once. They did their job very fast and perfect. My family were happy as well!
Great Experience
My precious Pottery was securely delivered and not one piece was damaged which was my biggest concern. The furniture and boxes were maneuvered into my new home carefully and the communication never waivered. Well done!
Well done
Excellent Experience it has been with Safeway Moving Systems. Upon delivery we had no damage. I recommend this team and would use this team again without hesitation. I love the way how they handled my move. Love their services. Recommended.