On this page you will find reviews on the company US Pro Moving and Logistics LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating US Pro Moving and Logistics LLC – 3.7 (calculated based on 490 reviews).
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If I could give them a zero I would!!
Poor communication, poor service!! I cannot even count the number of times I called to get info only to be told they had no answers about when I would be moved or when it would be delivered!! They missed the contracted pickup date by TWO days without explanation and farmed me out to a different company who is now FOUR days late from expected delivery!! I call and ask for a supervisor twice and get told none are available. How ridiculous is that!?!?! They have ZERO customer service skills and are quite honestly the most horrible company Ibhave ever had the displeasure to work with!! My car, which was picked up after the furniture got here BEFORE the furniture!! I wouldn’t recommend this company to move a box across the ROOM, let alone across the country!!!!
DO NOT USE. WORST COMPANY EVER.
To summarize , this company not only showed up a day after they told us they’d be here, they showed up 5 hours late, forcing us to entirely change our itinerary and cancel reservations (costing us even more money than they already have). Adding to it, we had to do their jobs for them because we had to call the company every single time for updates. When we called to complain, we were only met with indifference and nonchalance - they showed zero care for customer service. Adding further.... when the movers finally arrived, suddenly all the items we had been quoted for won’t fit on the truck unless we pay an extra 1500. This company forced us to leave behind valuable, big purchase items because we could not pay the extra 1500 - and frankly, we shouldn’t have had too. And because they showed up a day and 5 hours late, we had no time to find solutions regarding the items we were forced to leave behind and essentially throw away (the items that we were specifically quoted for).
All of that being said, absolutely DO NOT use this company. They do not care about their customers in any way or form, and they are solely just in it to get as much money from the customer as possible. They will GOUGE YOU for every single item. Their quote system means absolutely nothing to them, as they do not follow it or pay attention to it whatsoever. This company is a disgrace, and I will be sure to tell as many people as possible to never use this company. Thank you for making the last 48 hours a living hell.
SCAM SCAM SCAM
This company is nothing but scam artists. They lie, cheat and steal. Don’t believe a word they say and find a different company. John Jay Williams (broker thief) will lure you in, he’s just like a Predator, he will lie to you, act like he cares about you and your family so you gain his trust then he will scam you. He doesn’t care about you and your family, it doesn’t matter to him he just scams everyone he can. I can Go on and on, hopefully you hear what I’m saying and don’t use this company
Good Work
They transferred my fully furnished three-bedroom home without a fuss from start to finish. The crew demonstrated terrific moving skills as well as deep knowledge about the industry, which made it possible for them to deliver within only four days and with everything intact. I now recommend US Pro Moving and Logistics to you. Trust me, you won’t regret it.
Thumbs Up
Great company - really helpful with customers! They arrived on time and delivered on time. Always work with them. Can't fault them and would use US Pro Moving again - no hesitation. Thanks.
No Complaints
When I moved to NM last week, they ensured that every property was moved peacefully and gracefully. There were no reasons to worry about the speed or sense of carefulness. You are so responsible. I hope you will continue with such services even in the future.
Well Done!
Davis and his crew were fabulous. I couldn't recommend them enough. They were amazing and respectful, and courteous. And best of all, they took great care of our belongings, and everything made it in one piece. And special thanks to Davis - he was the coordinator for my move and went above and beyond to help me. Five stars!
Use Them Again!
Marcus and Larry (forgive me if I got names wrong, but one of those is definitely correct) helped me move today. They were absolutely brilliant, so professional. They broke down several pieces of furniture for me and reassembled a huge desk. They are great.
Great service!
All 5 of these guys worked hard for over 9 hours to get us moved and never complained or slowed down. It was incredible. Even the follow-up from the company after the move was wonderful. I will use it more than once and feel comfortable recommending it to others!
Good Work
Brilliant service! Polite and professional staff. Really happy!! One of those ideas whose simplicity is its greatness. Can't recommend it highly enough!
Impressed!
Moving can be stressful, but US Pro Moving took away any concerns, as they were so professional and easy to deal with. The team was absolutely brilliant, taking great care of our belongings and dismantling and restoring furniture where necessary.
Fabulous Move
A very good service. The driver and his colleague took good care of our piano in transporting it to my son's house. Brilliant, thank you! I would recommend using them.
Very nice!
Fantastic experience. Made a move as painless and stress-free as possible. Excellent communication throughout the whole process, from coming to provide a quotation to the actual move on the day.
Smooth Move
Excellent service, thank you. The guys were delayed due to weather but kept me informed of their progress. They were polite and friendly would definitely use the service again. I would recommend using them for an easy moving experience.
Highly Recommended!
Communication was excellent, and I was very happy with the punctuality and the performance of both the collection and delivery. I will definitely use it again. Will recommend them to all. Brilliant! 5*